Random PC shutdowns (Event ID 41)

[RJARRRPCGP]

Yea more information for those looking , still having the issues even with a different 3080 card, thinking it may be a cpu overheating issue seeing temps get pretty high. Replacing the cooling solution tomorrow and will report back.

The error looks more like the CPU reporting failure.

 

[domchu]

I wonder if disabling XMP will affect anything. I tried to disable it and instead run my memory at 2933Mhz (mine are rated 3000Mhz) but my system would enter safe mode, so disabling XMP isn't an option for me, unless I wanted to run my memory at 2133MHz by default.

 

[Jasper1000]

Im currently sending ASUS my 3080 for an RMA, I am hoping they see this issue and give me a replacement. If the replacement doesn't work i'll let you guys know.

 

[jayaarggrh]

@Rykane I have the same issue.
I started experiencing this with my gigabyte oc on my old rig. I built a brand new rig and upgraded to 1000W PSU. But the random restarts tend to happen when playing warzone or destiny.
My temp solution has been to lower the power limit in afterburner to 40. It's the only thing that prevents the restarts.

I have the same errors in event view as well.

Have you found a solution to your problem?

 

[Rykane]

@Rykane I have the same issue.
I started experiencing this with my gigabyte oc on my old rig. I built a brand new rig and upgraded to 1000W PSU. But the random restarts tend to happen when playing warzone or destiny.
My temp solution has been to lower the power limit in afterburner to 40. It's the only thing that prevents the restarts.

I have the same errors in event view as well.

Have you found a solution to your problem?

I've not had a random restart since changing to an AMD 5800x and an X570 AM4 mobo. I have a feeling it was my 9900k that was the failure point or it was power related and the new CPU is just less power hungry. I've not had a random restart for about 3+ weeks since I changed to AMD.

 

[Spoilsbury]

I also have not had restarts since changing CPU coolers , so thinking it was an overheating issue on my end after the power delivery stuff was resolved.

 

[jayaarggrh]

I changed from an 8700k z370 MOBO to a 5900x x570 MOBO.

Is your power limit on afterburner at 100?

 

[Rykane]

I changed from an 8700k z370 MOBO to a 5900x x570 MOBO.

Is your power limit on afterburner at 100?

Yeah it's on 100% right now.

 

[Rykane]

Just to update everyone, I bought an AMD Ryzen 5800x with an ASUS TUF GAMING X570 PLUS motherboard. I've not had a single restart since switching to these new components. So my guess was that it was either my old motherboard or my CPU that was failing to cause the random restarts. I remember testing my 9900k CPU in my brother's mobo and it was doing restarts as well so it narrowed it down to the CPU. We can move this thread to solved if possible and I hope anyone else out there that's having this issue can maybe try a spare CPU if they have one or friends or something to try to narrow down the cause.

 

[Gmr_Chick]

I made a separate thread a few days ago concerning this very same issue, but thought it had something to do with my monitor at the time of posting it. Since then, it's clearly not a monitor issue, and I've been testing what what few spare parts I have. My Event ID 41 issues began last week (but looking at Event Viewer Event ID 41 has been occurring since 1/29/21, apparently) whereupon during playing Star Wars Battlefront II (the new one), my PC would straight up shut off in the middle of a co-op mission. It had never done that before, unless of course the power went off. Here's the kicker though; the last three times it happened (most recent of which was 3/28/21) there was no power outage or anything like that. Just my PC was off. In every occurrence, all bug check perimeters were 0.

So, a couple days ago, I tore down my rig for testing. For some reason, I had this strange feeling that the problem came down to my AIO, because the full shut downs only started ( the ones dated from 3/23/21 to 3/28/21) after I swapped the Ryzen 5 3600's stock cooler (I was using it because the 3600 doesn't get crazy hot like the Intel 10700K I'd originally got the AIO for) back to my Corsair H100i RGB PRO XT. So, I once again swapped my AIO for the stock cooler and I haven't had a single power shut down since. Weird right?

That said, while my new air cooler (DeepCool GAMMAXX GT BK) is set to arrive tomorrow, I still get an uneasy feeling now whenever playing Battlefront II. I keep waiting for it to crash and my PC to shut off again...

 

[oobymach]

I have hundreds of them and my pc hasn't ever inexplicably shut down like everyone else...idk what to tell you.

 

[RJARRRPCGP]

I have hundreds of them and my pc hasn't ever inexplicably shut down like everyone else...idk what to tell you.

View attachment 194457

Most likely, "fast boot" causes this.

 

[nobody_cares]

Okay guys this thread has been very helpful and I have been having this issue since I got my new PC built. I have a RTX3080 with a 10900k and 850W (Corsair RM850). These restarts will be the death of me I have no idea why they are happening! I switched my y cable out and now have 2 seperate cables running in my GPU and still have this issue. Did upgrading to a 1000W help? What PSU would be the best?

 

[Artas1984]

I did not bother reading all, but one of the MOST common problems for this, which i had as well was basic grounding problems - check if you case and all components are grounded, if there is no current leak to other PC parts.

 

[nobody_cares]

I did not bother reading all, but one of the MOST common problems for this, which i had as well was basic grounding problems - check if you case and all components are grounded, if there is no current leak to other PC parts.

It's definitely a PSU issue to be honest. I underclocked my GPU and haven't had any restarts.

 

[Deleted member 205776]

I have no more restarts/WHEAs/shutdowns after lowering my SoC, VDDP and VDDG voltages.

 

[Butanding1987]

I experienced similar reboots when I was still using a 3700x and a 2080 Super. I narrowed it down to a buggy WIndows app. As soon as I uninstalled qBittorrent, my problem went away.

 

[Deleted member 205776]

No issues with qBittorrent here

 

[Shakespeare101]

hello - similar issues - random restarts with event ID 41, but mine are highly infrequent. They might be the same day or a month apart.
Not overclocking anything. Built the PC myself but fearing I didn't set something up properly.

I noticed the power limit on the gpu-z shows +0 %
How would one best go about testing the grounding of the power supply?

I do hear the fans doing a slow increase/decrease in volume somewhat frequently.
prior to random restart I was just browsing and not playing any game. System shouldfn't have been under a load.
Attaching logs I've installed AFTER the latest random restart so might not be helpful yet

Specs -
AMD Ryzen 3900X
Aorus Master b550
BeQuiet DarkPowerPro 1000
Sapphire 5800XT

All troubleshooting tips greatly appreciated!

 

[sriramd]

Just to update everyone, I bought an AMD Ryzen 5800x with an ASUS TUF GAMING X570 PLUS motherboard. I've not had a single restart since switching to these new components. So my guess was that it was either my old motherboard or my CPU that was failing to cause the random restarts. I remember testing my 9900k CPU in my brother's mobo and it was doing restarts as well so it narrowed it down to the CPU. We can move this thread to solved if possible and I hope anyone else out there that's having this issue can maybe try a spare CPU if they have one or friends or something to try to narrow down the cause.

Have a similar CPU + MOBO combo and have the same problem. The PC restarts under light loads and holds well under higher loads.
Will try lowering the clock and changing power limits for GPU today.
Sys config:
Ryzen 5800x
ASUS TUF x570 Pro
ASUS ROG Strix 850W
ASUS RTX 3070 O8G
Noctua NH D15 chromax black
HyperX Predator 3200 2x8G

 

[jboydgolfer]

my PC started instant power down/crashes yesterday. first it was while i was playing Escape from tarkov, & since they had just released an update, i had attributed it to that, but then it happened while browsing. i removed that update that is reported to cause issues for some Nvidia users, & i confirmed my Drivers were all on point, as well as Temps, etc. i could find nothing wrong.

the issue seemed to be like Over voltage protection shutdowns, so i ordered a replacement PSU for my very new Seasonic 1000 Watt Power supply. I also dusted my PC, & since, have had no crashes. maybe it is a nvidia issue, im not sure. But ive run EFT, ive done everything i could think of, & still no shut downs since yesterday. im stumped.

ive been building PC's for a long time, ive built many, yet i am stumped what caused the shut downs. im just glad they stopped, & i can save the $300 for a new PSU.

 

[phanbuey]

It definitely sounds power like delivery/PSU or motherboard. Instability with other hardware is usually logged by windows, so a hard OFF like that really just leaves PSU or Mobo, especially if the cpu proves stable under load.

 

[Gmr_Chick]

the issue seemed to be like Over voltage protection shutdowns, so i ordered a replacement PSU for my very new Seasonic 1000 Watt Power supply. I also dusted my PC, & since, have had no crashes. maybe it is a nvidia issue, im not sure. But ive run EFT, ive done everything i could think of, & still no shut downs since yesterday. im stumped.

From our very own @tabascosauz in another thread:

Make sure Power Supply Low Current Idle is set to Typical. You can also try disabling Global C-states. Both should be under the Advanced CPU settings menu on the first page if my memory serves me correctly

You can see if that solves your problem, J

 

[tabascosauz]

From our very own @tabascosauz in another thread:

You can see if that solves your problem, J

Unfortunately I think Low Current Idle is a Ryzen-only thing and iirc the man's on Rocket Lake

As its not restarting it definitely sounds like a PSU issue, reminds me of sudden shutdowns from the PSU compatibility issue on Haswell where a lot of PSU makers ended up having to certify their products for being Haswell-ready

 

[Raendor]

Guys, I’m experiencing now similar issue too. Initially had hard shutdowns randomly with ketnel 41 upon restart after upgrading to b560-i and 11700. Running it paired with 3060ti atm, so no crazy power consumption. Thought it’s maybe my sf750 platinum psu (not even year old), but tried with sf600 and same thing happened. To make things worse, ordered another asus b560-i today and same thing still happens. I use Realbench for stress testing and the system usually craps out around 10-15 mins running into it. Temps are not going beyond 80c and 150w power consumption. Wtf?