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Random Restarts - Windows 7-64 bit

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#1
I have an ASUS desktop, that at random intervals, will completely shutdown and restart.

I get a message upon restart saying that Windows has recovered from a serious error.

How do i figure out what is causing the crash and hopefully resolve it??
 
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#3
Go to the event viewer and tell us the error right before the kernal power error. Should be within seconds of the last error.
 
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#4
There are a couple of things to that come to mind
Bad Sectors/dying hard disk - Scan disk
Power supply shorting - make sure it is grounded

Also, if you fill out your system specifications, it will give peeps a better idea
 
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#5
The computer restarted around 9:10 this morning... the errors that i see before it... are about 20 minutes prior... and related to quickbooks (accounting software used in the office). Jrust after the reboot, i see a few errors:

1: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

2: Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D

3: The previous system shutdown at 9:09:43 AM on ‎11/‎29/‎2012 was unexpected.

4: The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa800aeaa8f8, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\Minidump\112912-32120-01.dmp. Report Id: 112912-32120-01.

5: A fatal hardware error has occurred.

Component: AMD Northbridge
Error Source: Machine Check Exception
Error Type: HyperTransport Watchdog Timeout Error
Processor ID: 0

The details view of this entry contains further information.






The wording of Number 5 scares me... but i have no clue what it means.....
 
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#6
Have you updated your chipset drivers recently?
 
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#7
not that i know of??

The only updates that get done on the computer are "Windows Updates" And i have noticed that those updates have been donwloading... and attempt to install... but they have been failing.

I wasnt too worried about that.... but now thinking maybe i should???
 
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Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
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#8
Well GUESSING about that error IF its hardware its you mobo or your CPU. However it could very well be software. Can you do a clean install of the OS along with fresh drivers and such? If so try that first and see if that fixes your problem. Looks like you chipset drivers might have become corrupt. Why I dunno.

Have you added any other hardware or downloaded anything that might not be legal?
 
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#9
doing a fresh install is really not a possibility.... would lose a lot of info, time etc..... any other ideas around doing a fresh install??
 
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Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
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#10
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Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
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Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s) Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
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Benchmark Scores Benching is for bitches.
#12
Where would i go to update my chipset driverS??
Is it an OEM computer or did you build it yourself? Ya know it would help if you filled out your system specs.
 
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#14
i ran the sfc, and it said that it "found corrupt files and successfully repaired them"

I looked at the log file that it referred to, but it makes no sense to me...
 
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#15
i dont knwo where i go to fill in specs?

It is an ASUS desktop that i purchased from best buy.
Its in your control panel. Whats the model number of the tower?

i ran the sfc, and it said that it "found corrupt files and successfully repaired them"

I looked at the log file that it referred to, but it makes no sense to me...
Well see if that fixes your issue for now. In the meantime if you can post the log.
 
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Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
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#17
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Memory ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s) Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
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Mouse SteelSeries Sensei (RAW) / Logitech G5
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Benchmark Scores Benching is for bitches.
#19
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Cooling MasterLiquid PRO 280 / Scythe Katana 4
Memory ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s) Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse SteelSeries Sensei (RAW) / Logitech G5
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Software Windows 10 Pro (64-bit)
Benchmark Scores Benching is for bitches.
#21
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Cooling MasterLiquid PRO 280 / Scythe Katana 4
Memory ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s) Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse SteelSeries Sensei (RAW) / Logitech G5
Keyboard Razer BlackWidow / Logitech (Unknown)
Software Windows 10 Pro (64-bit)
Benchmark Scores Benching is for bitches.
#23
So at this point, do i basically just wait and see if it happens again???
At this point yes. Just wait. We might have fixed it with the integrity check.
 
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Motherboard Fatal1ty X370 Gaming K4 / Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling MasterLiquid PRO 280 / Scythe Katana 4
Memory ADATA RGB 16GB DDR4 2666 16-16-16-39 / G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz / ASUS 780ti
Storage 256Gb M4 SSD / 128Gb Agelity 4 SSD , 500Gb WD (7200)
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080 / Dell 27"
Case Cooler Master MASTERBOX 5t / Cooler Master 922 HAF
Audio Device(s) Realtek ALC1220 Audio Codec / SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply Seasonic FOCUS Plus Series SSR-750PX 750W Platinum / SeaSonic X Series X650 Gold
Mouse SteelSeries Sensei (RAW) / Logitech G5
Keyboard Razer BlackWidow / Logitech (Unknown)
Software Windows 10 Pro (64-bit)
Benchmark Scores Benching is for bitches.
#25
okay thanks.

Are there any recommendations that I can use for a fast and easy registry cleaner???
Yeah DONT MESS WITH IT. Those things will tear a system up faster then a kick to the nuts.