• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

RAW Read Errors, help!

Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
My WD Black 1.5TB died a week ago. It only lasted a year and 3 months. it goes along with ALL OF MY DATA. Really nice, just during Christmas. :mad:

Good thing is the customer support team at WD is pretty good. I got a refurbished WD Black 2TB as replacement sending to me with next day air. I have done extensive test on the drive before installing OS since I dont wanna lose data again. The 2TB checked out both quick test and extended test with WD Data Lifeguard DOS V5.19. However, after I install Windows 7 I found that my RAW Read Errors in the SMART are really high. They were 107 right after fresh install. This morning they turned in 110.





Is this something I should be worried about? I would hate to RMA another WD drive. If this one goes bad, I will switch to Seagate for sure.
 

95Viper

Moderator
Staff member
Joined
Oct 12, 2008
Messages
7,323 (1.82/day)
Does not sound good...

I would run WD diagnostics on the refurb to see if it passes.
Tell them to send a new one, if it doesn't.

And, I would keep an eye on those read errors to see if they keep increasing, if it passes the WD diagnostics test.

If, you start getting others errors or S.M.A.R.T. errors... run the WD tests, again.

And, you may, also, want to try a different SATA cable and, maybe a different port.
Run a disk check (complete/full) to see if it can clean up any errors.
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
Does not sound good...

I would run WD diagnostics on the refurb to see if it passes.
Tell them to send a new one, if it doesn't.

And, I would keep an eye on those read errors to see if they keep increasing, if it passes the WD diagnostics test.

If, you start getting others errors or S.M.A.R.T. errors... run the WD tests, again.

And, you may, also, want to try a different SATA cable and, maybe a different port.
Run a disk check (complete/full) to see if it can clean up any errors.
Already passed the WD Data LifeGuard quick test and extended test.
Now the count has increased to 111 after the extened test
I am using a brand new cable after my last HDD failed.
Run a chkdsk with a full cluster scan, no error so far.


Lots of people tell me that my old 7200.11 was bad, and yet it last me a good 5 yrs. First time I try WD and I get one dead HDD in 1yr 3 months. Hopefully this RMAed one wont die. :mad:
 

95Viper

Moderator
Staff member
Joined
Oct 12, 2008
Messages
7,323 (1.82/day)
Lots of people tell me that my old 7200.11
Yep, some had problems with them, some were fixed with a firmware update, some bricked from a bad update was distributed out; but, they fixed the update later I believe and some were fixed through the RMA process.

I have been lucky, I guess, I have used Seagate, WD, Samsung, Hitachi, and others; however, the only drive I have had that actually died... I dropped.

If your raw read errors are continuing to increase... then, you have a problem somewhere.
Whether it is hardware, drivers, or some kind of conflict... it is there.
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
I'll keep an eye on the situation. I called WD total support. They told me unless the drive is unable to access it should be fine. Guess for now I will trust them. They promised to take care of the situation and promised to get everything fixed, provide if they break.
 
Joined
Feb 19, 2006
Messages
6,232 (1.25/day)
Location
New York
System Name http://www.heatware.com/eval.php?id=73751
Motherboard i7-920 CO@4.2GHZ/MYSTERY P6T Deluxe Intel X58
Cooling MYSTERY Liquid CPU Cooling System
Memory MYSTERY DOMINATOR 6GB (3 x 2GB) DDR3 1600
Video Card(s) 2X ATI Radeon HD 4870 X2 2GB DDR5 PCI-Express
Storage (RAID-0) with 4 Identical Hard Drives (1.28TB (320GBx4)
Display(s) MYSTERY 50" 50PK550 1080p 600Hz Plasma/37 InchMYSTERY @1920x1080
Case MYSTERY e M9 (I hate it its like trying to live in a 1 inch box)
Power Supply MYSTERY ToughPower 1200 Watt
Software Windows 7 professional 64
Does a different sata port on the mobo also have errors with the drives?
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
Getting to error count 115 now. Nice....
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
Just a following up.

Within a week of getting the replacement HDD, it is AGAIN dying. Yep, current pending sectors.

WD's quality control surely is SH*ITTY here. Good thing is I didn't put much data on it so I am not worrying about losing data. But think of the time wasted trying to solve this: THREE FREAKING WEEKS.

Never buying WD products again. NEVER EVER buying WD products again.
 
Joined
Aug 30, 2009
Messages
4,012 (1.08/day)
Location
Sarasota, Florida, USA
System Name Awesomesauce 4.3 | Laptop (MSI GE72VR 6RF Apache Pro-023)
Processor Intel Core i7-5820K 4.16GHz 1.28v/3GHz 1.05v uncore | Intel Core i7-6700HQ @ 3.1GHz
Motherboard Gigabyte GA-X99-UD5 WiFi LGA2011-v3| Stock
Cooling Corsair H100i v2 w/ 2x EK Vardar F4-120ER + various 120/140mm case fans | Stock
Memory G.Skill RJ-4 16GB DDR4-2666 CL15 quad channel | 12GB DDR4-2133
Video Card(s) EVGA GTX 1080 Ti Hybrid SC2 11GB @ 2012/5151 boost | NVIDIA GTX 1060 6GB +200/+500 + Intel 530
Storage Samsung 840 EVO 500GB + Seagate 3TB 7200RPM + others | Kingston 256GB M.2 SATA + 1TB 7200RPM
Display(s) Acer G257HU 1440p 60Hz AH-IPS 4ms | 17.3" 1920*1080 60Hz wide angle TN notebook panel
Case Fractal Design Define XL R2 | MSI
Audio Device(s) Creative Sound Blaster Z | Realtek with quad stereo speakers and subwoofer
Power Supply Corsair HX850i Platinum | 19.5v 180w Delta brick
Software Windows 10 Pro x64 | Windows 10 Home x64
At least WD Blacks have a 5 year warranty unlike Seagate's 1-2 years. All HDD manufacurers have their issues...
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
At least WD Blacks have a 5 year warranty unlike Seagate's 1-2 years. All HDD manufacurers have their issues...
Twice in a row. I dont know what to say. Merely bad luck?
 
Joined
Nov 27, 2012
Messages
357 (0.14/day)
System Name Broken Butterfly.
Processor Intel Core i5-3570.
Motherboard Asus P8H67-M LE.
Cooling Cooler Master Hyper 212 Plus.
Memory 2x4gB Corsair Value Series.
Video Card(s) EVGA GTX 660 FTW Signature 2.
Storage 180gB Intel SSD 330 Series, WD Blue 500gB (AAKX).
Display(s) Samsung BX2031.
Case CM Elite 334.
Power Supply Corsair CX 430.
^ Of course. It's bad luck.

... and If I were you, I would try killing it.
 

OneMoar

There is Always Moar
Joined
Apr 9, 2010
Messages
7,858 (2.26/day)
Location
Rochester area
System Name RPC MK2
Processor Intel Core i5 9600K@ 4.8Ghz 1.32V
Motherboard Asrock z390 phantom gaming 4
Cooling Enermax ets-t50
Memory CMK16GX4M2B3000C15 16GB DDR4-3000
Video Card(s) EVGA GeForce RTX 2060 XC ULTRA GAMING
Storage 512GB Intel 545s ssd 500GB ADATA SU800 ssd 1TB WD blue
Display(s) Cheap VA panel
Case Phanteks P300
Audio Device(s) onboard
Power Supply HX 750i
Mouse M65 Pro RGB
Keyboard K70 RGB
Software Windows 10 +startisback
Twice in a row. I dont know what to say. Merely bad luck?
something else is going on either the drive controller on your motherboard is failing or you have some weird power issues getting the exact same pattern of failure with two different drives tells me something else is wrong
id pull the drive and format and test it in another machine
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
something else is going on either the drive controller on your motherboard is failing or you have some weird power issues getting the exact same pattern of failure with two different drives tells me something else is wrong
id pull the drive and format and test it in another machine
Already did. Putting it into my miniITX build with Asrock Z68 mobo. I use WD Data Lifeguard to low format it before testing and it is still showing pending sectors and high Raw Read Error Rate.

It is not the SATA controller, it is the HDD itself
 
Joined
Jun 29, 2007
Messages
1,140 (0.25/day)
Location
Repentigny, QC, CANADA
System Name CTG Computer
Processor AMD Ryzen 2600x @ 4ghz
Motherboard Asus Strix x470-F
Cooling Noctua NH-U12S
Memory 2x 8gb Corsair LPX 3000mhz
Video Card(s) Asus Strix GTX 1070 OC
Storage Samsung 960 Evo 250gb | WD Blue 1TB M.2
Display(s) MSI Optix MAG27C | Asus vg248qe
Case Fractal Design C TG
Audio Device(s) Creative SoundBlaster Z PCI-E
Power Supply eVGA SuperNova 750w G2
Mouse Corsair Glaive RGB
Keyboard Corsair Strafe RGB
Software Windows 10 Pro x64
it is purely bad luck :/

Just send it back. And make sure to have a backup of your data instead on only on one drive. Really hard to say when the HDD/SSD will die :/


By the way, in the smart, which software you use? can y ou screenshot it?
 
Joined
May 14, 2009
Messages
2,132 (0.56/day)
Location
Chicago burbs
System Name Halloween Boo!
Processor Intel Core i7 3770K
Motherboard Gigabyte Z77-Up7
Cooling Custom Water/ Thermalchill TA 120.3/ Swiftech Apogeee XT/ MCP655/ Swiftech M icrores/ XSPC RX 240
Memory 16G G.Skill trident 2400MHz
Video Card(s) 3 x Radeon 7970
Storage OCZ Revo Drive 240G
Display(s) 24 inch Viewsonic
Case Phobia WayCoolIt Test Bench
Power Supply Nexus 1100 watt
I would say your controller on your board may be going bad if it is 2 in a row.....
 

95Viper

Moderator
Staff member
Joined
Oct 12, 2008
Messages
7,323 (1.82/day)
Putting it into my miniITX build with Asrock Z68 mobo. I use WD Data Lifeguard to low format it before testing and it is still showing pending sectors and high Raw Read Error Rate.
This post did not exactly give the answer needed.
It will more than likely keep the same SMART data, even though you format it (low level or what); unless, you have some app that will wipe the SMART data.
When you tested it in the other system, did the Raw Read Errors, Pending Sector Count or any other errors increase?

If the error counts still increase in the other system, then , definitely RMA it.
It is, probably, partly bad luck and partly... sloppy quality control, in that case.
If you do RMA that drive again, ask them to test the replacement before sending it.

However, if, the drive does not garner more errors, then you may need to looks else where for a problem.

EDIT:
Just a couple of questions. Have you done a test on your other drive in the first system (not the miniITX)? Is it showing any errors?
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
This post did not exactly give the answer needed.
It will more than likely keep the same SMART data, even though you format it (low level or what); unless, you have some app that will wipe the SMART data.
When you tested it in the other system, did the Raw Read Errors, Pending Sector Count or any other errors increase?

If the error counts still increase in the other system, then , definitely RMA it.
It is, probably, partly bad luck and partly... sloppy quality control, in that case.
If you do RMA that drive again, ask them to test the replacement before sending it.

However, if, the drive does not garner more errors, then you may need to looks else where for a problem.

EDIT:
Just a couple of questions. Have you done a test on your other drive in the first system (not the miniITX)? Is it showing any errors?
Yes. RRER went from 215 to 368 on my ITX build.....

And now I have 5 current pending sectors. It was 1 before.

My main work station had a Seagate 7200.11 before. It had the firmware issue and bricked itself.

I have an old laptop Toshiba HDD that I am using on this mobo now. And everything works just fine. No RRER increase or Current Pending Sector increase.


I have triple checked my connectors, my SATA cables and my PSU. Everything points to the problem of the HDD.
 
Last edited:
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
I would say your controller on your board may be going bad if it is 2 in a row.....
If it is controller problem then it should show Write Error Rate Warning and Seek Error Rate Waning as well.

I am not getting I/O error in Windows event logs, so it should not be the motherboard end. Must be cluster of weak sectors on the replacement HDD.
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
it is purely bad luck :/

Just send it back. And make sure to have a backup of your data instead on only on one drive. Really hard to say when the HDD/SSD will die :/


By the way, in the smart, which software you use? can y ou screenshot it?
Using WD DataLifeguard for DOS. Which is recommended by WD for generating RMA request.
 
Joined
May 14, 2009
Messages
2,132 (0.56/day)
Location
Chicago burbs
System Name Halloween Boo!
Processor Intel Core i7 3770K
Motherboard Gigabyte Z77-Up7
Cooling Custom Water/ Thermalchill TA 120.3/ Swiftech Apogeee XT/ MCP655/ Swiftech M icrores/ XSPC RX 240
Memory 16G G.Skill trident 2400MHz
Video Card(s) 3 x Radeon 7970
Storage OCZ Revo Drive 240G
Display(s) 24 inch Viewsonic
Case Phobia WayCoolIt Test Bench
Power Supply Nexus 1100 watt
If it is controller problem then it should show Write Error Rate Warning and Seek Error Rate Waning as well.

I am not getting I/O error in Windows event logs, so it should not be the motherboard end. Must be cluster of weak sectors on the replacement HDD.
And how do you know this?
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
And how do you know this?
What else could be wrong to cause RRER steady increase in both systems except HDD itself has problem?
 
Joined
May 14, 2009
Messages
2,132 (0.56/day)
Location
Chicago burbs
System Name Halloween Boo!
Processor Intel Core i7 3770K
Motherboard Gigabyte Z77-Up7
Cooling Custom Water/ Thermalchill TA 120.3/ Swiftech Apogeee XT/ MCP655/ Swiftech M icrores/ XSPC RX 240
Memory 16G G.Skill trident 2400MHz
Video Card(s) 3 x Radeon 7970
Storage OCZ Revo Drive 240G
Display(s) 24 inch Viewsonic
Case Phobia WayCoolIt Test Bench
Power Supply Nexus 1100 watt
What else could be wrong to cause RRER steady increase in both systems except HDD itself has problem?
2 HDD's in a row? that would make most look away from a drives issue unless its a firmware issue..
 
Joined
Mar 18, 2008
Messages
4,564 (1.08/day)
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA 2080Ti
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) Acer K272HUL, HTC Vive
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
Software Windows 10 Professional/Linux Mint
2 HDD's in a row? that would make most look away from a drives issue unless its a firmware issue..
I suspect other problem is why I pull the WD drive and test it on my ITX build, which is also why I test an old laptop drive on my workstation mobo.

WD drive on ITX build still see steady RRER increase. I tried all 4 SATA ports on the ITX mobo and used different cables. Still seeing RRER problem.

What else can be wrong? Drivers for the ICH9R? Can Intel Rapid Storage Tech cause RRER increase?

Right now I cannot access one volume on the WD drive. It doesn't show up in Windows Explorer.
 
Joined
May 14, 2009
Messages
2,132 (0.56/day)
Location
Chicago burbs
System Name Halloween Boo!
Processor Intel Core i7 3770K
Motherboard Gigabyte Z77-Up7
Cooling Custom Water/ Thermalchill TA 120.3/ Swiftech Apogeee XT/ MCP655/ Swiftech M icrores/ XSPC RX 240
Memory 16G G.Skill trident 2400MHz
Video Card(s) 3 x Radeon 7970
Storage OCZ Revo Drive 240G
Display(s) 24 inch Viewsonic
Case Phobia WayCoolIt Test Bench
Power Supply Nexus 1100 watt
Try the drive on a different system
 
Top