• We've upgraded our forums. Please post any issues/requests in this thread.

RMA-ing

Joined
Jun 19, 2008
Messages
1,531 (0.44/day)
Likes
86
System Name Toaster!
Processor Intel Core i7 5930k @ 4.4ghz
Motherboard ASUS x99 Deluxe
Cooling Phanteks PH-TC14PE CPU Cooler (Blue). Stock on GPU.
Memory Corsair Vengeance LPX CMK16GX4M4A2800C16 16GB (4x4GB) DDR4 @ 2750mhz
Video Card(s) MSI 980 Ti Gaming 6GB
Storage Samsung 850 series 512GB SSD
Display(s) AOC D2757Ph 27" 3D IPS Widescreen LED Monitor and Viewsonic VX2753MH 27 Inch
Case Corsair Obsidian 900D
Audio Device(s) ASUS ROG Phoebus 7.1 + Razer Tiamat 7.1
Power Supply Antec High Current Pro Platinum 1300W Modular Power Supply
Mouse Razer Deathadder
Keyboard Corsair K70.
Software ALL HAIL WINDOWS 10.
Benchmark Scores http://www.3dmark.com/fs/6805248
#1
Hello. Just a question about RMA-ing a graphics card. Do you have to send it back in its original box with all original items? Or whats the deal?
 
Joined
Dec 27, 2007
Messages
8,506 (2.34/day)
Likes
2,072
Location
Kansas City
System Name The Dove Box Rev 2.0
Processor I7 5930k
Motherboard Asus X99
Cooling Custom water loop
Memory 4 x 4GB 3000 MHz DDR4
Video Card(s) 2x MSI 780 Ti's in SLI
Storage 500GB Samsung 850 PCIe SSD, 2x1TB WD Blacks, 1.2TB NAS
Display(s) 27" Asus 144Hz
Case Enermax Fulmo GT
Audio Device(s) ON BOARD FTW
Power Supply Thermaltake Toughpower 850W
Keyboard Logitech G510
Software Win 10 64x
#2
Every Manufacture might have different conditions on how an item returns. Check them first.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,139 (4.41/day)
Likes
5,279
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#3
Most of the times yes but a few times people at the shop have just told me to bring them just the card. so it depends on the shop. but if you bought it online then definitely yes - you need to package it back up with all the original manuals and accessories
 
Joined
Jun 19, 2008
Messages
1,531 (0.44/day)
Likes
86
System Name Toaster!
Processor Intel Core i7 5930k @ 4.4ghz
Motherboard ASUS x99 Deluxe
Cooling Phanteks PH-TC14PE CPU Cooler (Blue). Stock on GPU.
Memory Corsair Vengeance LPX CMK16GX4M4A2800C16 16GB (4x4GB) DDR4 @ 2750mhz
Video Card(s) MSI 980 Ti Gaming 6GB
Storage Samsung 850 series 512GB SSD
Display(s) AOC D2757Ph 27" 3D IPS Widescreen LED Monitor and Viewsonic VX2753MH 27 Inch
Case Corsair Obsidian 900D
Audio Device(s) ASUS ROG Phoebus 7.1 + Razer Tiamat 7.1
Power Supply Antec High Current Pro Platinum 1300W Modular Power Supply
Mouse Razer Deathadder
Keyboard Corsair K70.
Software ALL HAIL WINDOWS 10.
Benchmark Scores http://www.3dmark.com/fs/6805248
#4
Most of the times yes but a few times people at the shop have just told me to bring them just the card. so it depends on the shop. but if you bought it online then definitely yes - you need to package it back up with all the original manuals and accessories
Wow thats F***ed
 

theonedub

habe fidem
Joined
Apr 30, 2009
Messages
7,902 (2.51/day)
Likes
5,115
Location
Northern CA, USA
System Name Erakith || Asus UX305FA
Processor i7 3770k @ 4.2ghz 1.068v || Intel Core M 5Y10 @ 800mhz
Motherboard Gigabyte Z77X-UP4 TH || ASUS OE
Cooling EK Supremacy, D5 w/ EK Top, 2X EK-CoolStream XTX 360 & Photon 270 Res || !PASSIVE!
Memory 16GB Samsung 'Wonder' RAM || 8GB LPDDR3 1600
Video Card(s) EVGA 780Ti Classified HydroCopper || Intel HD Graphics 5300
Storage 256gb Corsair Performance Pro, 2TB Caviar Green, 2TB Samsung F4 || Toshiba 256GB SSD
Display(s) DELL Ultrasharp U2715H 27" || 13.3" 1080P IPS
Case CaseLabs Merlin SM8 || Aluminum Unibody
Power Supply NZXT Hale-90-1000-M
Mouse Logitech M705 Marathon
Keyboard Corsair Strafe RGB w/ Cherry MX Silent
Software Windows 10 Pro x64 || WIndows 10 Home x64
Benchmark Scores WCG & F@H Only
#5
If its a return than usually its everything, if its for warranty service/replacement then just the card no accessories.
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
15,309 (4.00/day)
Likes
4,717
Location
US
Processor 2500k \ 3770k
Motherboard ASRock Z68 \ Z77
Memory Samsung low profile 1600
Video Card(s) XFX 6770 \ XFX R9 290X
Storage Intel 80Gb (SATA2) WD 250Gb \ Team SSD+Samsung Evo 250Gb+500Gb+ 2xCorsair Force+WD250GbHDD
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( original ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-V475 \ Marantz SR5008 Tannoy Mercury MKII Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse MS intelimouse \ Logitech G700s + Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
#6
Return every thing unless other wise told not to.. For 1 EVGA asked me to just send the card back on it's own and they sent a replacement which was just the card.
 
Joined
May 14, 2010
Messages
901 (0.33/day)
Likes
118
Location
NYU
System Name Baby Box
Processor i5 4670K @ 4GHz
Motherboard Asus Z97I-PLUS
Cooling Corsair H100i
Memory 16GB Kingston HyperX FURY DDR3 1600MHz @ CL10
Video Card(s) EVGA GTX 780 Dual FTW w/ EVGA ACX Cooler
Storage Crucial M500 240GB SSD (Boot Drive); Seagate 7200.12 1TB 7200RPM (Storage)
Display(s) ASUS VH222H 21.5" 1920x1080
Case Corsair 250D Mini ITX
Audio Device(s) Audioengine D1 DAC/Amp
Power Supply Cooler Master GX RS750 PSU
Mouse Corsair SCIMITAR RGB
Keyboard Corsair Vengeance K70 RGB
Software Windows 10 Pro x64/ Linux Mint 17.3
#7
If its a return than usually its everything, if its for warranty service/replacement then just the card no accessories.
For example (not completely relevant but still), I sent my Xbox 360 for repairs (why I kept buying them, I don't know :nutkick: ) with my Call of Duty 3 disc still inside. I got it back and it was gone! Microsoft nicked my CoD 3 disc! So make sure you remove all accessories when you send something back for repair.
 
Joined
Jun 19, 2008
Messages
1,531 (0.44/day)
Likes
86
System Name Toaster!
Processor Intel Core i7 5930k @ 4.4ghz
Motherboard ASUS x99 Deluxe
Cooling Phanteks PH-TC14PE CPU Cooler (Blue). Stock on GPU.
Memory Corsair Vengeance LPX CMK16GX4M4A2800C16 16GB (4x4GB) DDR4 @ 2750mhz
Video Card(s) MSI 980 Ti Gaming 6GB
Storage Samsung 850 series 512GB SSD
Display(s) AOC D2757Ph 27" 3D IPS Widescreen LED Monitor and Viewsonic VX2753MH 27 Inch
Case Corsair Obsidian 900D
Audio Device(s) ASUS ROG Phoebus 7.1 + Razer Tiamat 7.1
Power Supply Antec High Current Pro Platinum 1300W Modular Power Supply
Mouse Razer Deathadder
Keyboard Corsair K70.
Software ALL HAIL WINDOWS 10.
Benchmark Scores http://www.3dmark.com/fs/6805248
#8
Hope they give me a 500 dollar (AUD) store credit. Im buying a GTX 580. Screw ATI. Yes, I said it. What of it?
 
Joined
Oct 13, 2010
Messages
1,095 (0.42/day)
Likes
121
System Name Desktop
Processor Intel Core i5 6600k
Motherboard Asus Z170-E
Cooling Cooler Master 212 Evo
Memory 16 GB Ballistix DDR4 2400
Video Card(s) NVIDIA Geforce GTX 1060
Storage 120GB OCZ Vector SSD & 1TB Western Digital Black
Case Rosewill
Audio Device(s) N/A
Power Supply 630w Raidmax Hybrid 2 RX-630SS
Mouse Logitech G402
Keyboard Rosewill Mechanical
Software Windows 10
#9
For example (not completely relevant but still), I sent my Xbox 360 for repairs (why I kept buying them, I don't know :nutkick: ) with my Call of Duty 3 disc still inside. I got it back and it was gone! Microsoft nicked my CoD 3 disc! So make sure you remove all accessories when you send something back for repair.
Truth is they didnt gank it ;)

MS simply does this:

Gets your broken machine
Puts with some others
Sends you one that WAS broken, but has been fixed.

So someone else may get your disk. Probably not, but maybe. ;)
 
Joined
Sep 25, 2007
Messages
5,822 (1.56/day)
Likes
618
Processor Core I7 3770K@4.3Ghz
Motherboard AsRock Z77 Extreme
Cooling Cooler Master Seidon 120M
Memory 12Gb G.Skill Sniper
Video Card(s) MSI GTX 1070
Storage Sandisk SSD + 1TB Seagate Barracuda 7200
Display(s) IPS Asus 26inch
Case Antec 300
Audio Device(s) Xonar DG
Power Supply EVGA Supernova 650 G2
Software Windows 10/Windows 7
#10
at least you gave some repair guy a nice bonus, be happy, you did a good deed:)
 

erocker

Senior Moderator
Staff member
Joined
Jul 19, 2006
Messages
42,369 (10.18/day)
Likes
18,018
Processor Intel i7 8700k
Motherboard Gigabyte z370 AORUS Gaming 7
Cooling Water
Memory 16gb G.Skill 4000 MHz DDR4
Video Card(s) Evga GTX 1080
Storage 3 x Samsung Evo 850 500GB, 1 x 250GB, 2 x 2TB HDD
Display(s) Nixeus EDG27
Case Thermaltake X5
Power Supply Corsair HX1000i
Mouse Zowie EC1-B
Software Windows 10
#11
Hope they give me a 500 dollar (AUD) store credit. Im buying a GTX 580. Screw ATI. Yes, I said it. What of it?
It's really not relevant to the thread. Since you have been in contact with the store, can't you ask them what their return policy is? They would be the best to tell you what they need for your return.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,139 (4.41/day)
Likes
5,279
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#12
For example (not completely relevant but still), I sent my Xbox 360 for repairs (why I kept buying them, I don't know :nutkick: ) with my Call of Duty 3 disc still inside. I got it back and it was gone! Microsoft nicked my CoD 3 disc! So make sure you remove all accessories when you send something back for repair.
Im sorry for your loss but tbh that was your fault and come on -- do you seriously expect them to send the disc back to you if they found it in your xbox??

just remember to take the disc out of the drive before you send it back next time :p
 

theonedub

habe fidem
Joined
Apr 30, 2009
Messages
7,902 (2.51/day)
Likes
5,115
Location
Northern CA, USA
System Name Erakith || Asus UX305FA
Processor i7 3770k @ 4.2ghz 1.068v || Intel Core M 5Y10 @ 800mhz
Motherboard Gigabyte Z77X-UP4 TH || ASUS OE
Cooling EK Supremacy, D5 w/ EK Top, 2X EK-CoolStream XTX 360 & Photon 270 Res || !PASSIVE!
Memory 16GB Samsung 'Wonder' RAM || 8GB LPDDR3 1600
Video Card(s) EVGA 780Ti Classified HydroCopper || Intel HD Graphics 5300
Storage 256gb Corsair Performance Pro, 2TB Caviar Green, 2TB Samsung F4 || Toshiba 256GB SSD
Display(s) DELL Ultrasharp U2715H 27" || 13.3" 1080P IPS
Case CaseLabs Merlin SM8 || Aluminum Unibody
Power Supply NZXT Hale-90-1000-M
Mouse Logitech M705 Marathon
Keyboard Corsair Strafe RGB w/ Cherry MX Silent
Software Windows 10 Pro x64 || WIndows 10 Home x64
Benchmark Scores WCG & F@H Only
#13
Im sorry for your loss but tbh that was your fault and come on -- do you seriously expect them to send the disc back to you if they found it in your xbox??

just remember to take the disc out of the drive before you send it back next time :p
Dont want to get too off topic, but when I helped my brother send in his PS3 they specifically asked if there was a disc stuck in the drive and returned it. Its been a while since I had a 360, but if there is no manual eject or other way to retrieve the disc they should be returning the game (can't even remember if my RROD 360 drive would open).
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,139 (4.41/day)
Likes
5,279
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#14
Dont want to get too off topic, but when I helped my brother send in his PS3 they specifically asked if there was a disc stuck in the drive and returned it. Its been a while since I had a 360, but if there is no manual eject or other way to retrieve the disc they should be returning the game (can't even remember if my RROD 360 drive would open).
But did you return the PS3 because there was a disc stuck in the drive or did they send it in and you just forgot to remove it?

If you dont TELL them theres a disc inside when you send it in, then its going to be a case of finders keepers tbh.
 

theonedub

habe fidem
Joined
Apr 30, 2009
Messages
7,902 (2.51/day)
Likes
5,115
Location
Northern CA, USA
System Name Erakith || Asus UX305FA
Processor i7 3770k @ 4.2ghz 1.068v || Intel Core M 5Y10 @ 800mhz
Motherboard Gigabyte Z77X-UP4 TH || ASUS OE
Cooling EK Supremacy, D5 w/ EK Top, 2X EK-CoolStream XTX 360 & Photon 270 Res || !PASSIVE!
Memory 16GB Samsung 'Wonder' RAM || 8GB LPDDR3 1600
Video Card(s) EVGA 780Ti Classified HydroCopper || Intel HD Graphics 5300
Storage 256gb Corsair Performance Pro, 2TB Caviar Green, 2TB Samsung F4 || Toshiba 256GB SSD
Display(s) DELL Ultrasharp U2715H 27" || 13.3" 1080P IPS
Case CaseLabs Merlin SM8 || Aluminum Unibody
Power Supply NZXT Hale-90-1000-M
Mouse Logitech M705 Marathon
Keyboard Corsair Strafe RGB w/ Cherry MX Silent
Software Windows 10 Pro x64 || WIndows 10 Home x64
Benchmark Scores WCG & F@H Only
#15
You can't remove a disc from a PS3 that has YLOD without opening it and voiding your warranty. My point was that unless there is an accessible way to get your disc out of a damaged console, they should proactively ask if there is a disc in the drive.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,139 (4.41/day)
Likes
5,279
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#16
Good point -- but like i said, If you dont tell them there was a disc stuck inside when you return it its finders keepers. I wouldnt expect to get it back if it was me returning a console
 

Undead46

New Member
Joined
Feb 16, 2011
Messages
256 (0.10/day)
Likes
22
Location
USA, Texas
Processor i7-2600K @ 4.5GHz - 1.335VCore
Motherboard ASUS P8P67 WS Revolution (B3)
Cooling Noctua NH-D14
Memory G.SKILL Ripjaws X 4GB (2x2GB) DDR3 2133MHz 7-11-8-27-1N (F3-12800CL6D-4GBXH)
Video Card(s) Sapphire 6950 (Unlocked)
Storage OCZ Vertex 2 120GB SSD (OS & Games), 500GB WD Caviar Blue, 250GB WD Caviar Blue
Display(s) Dell 23" U2311H IPS Monitor
Case Cooler Master HAF X Full Tower
Power Supply Corsair HX850
Software Windows 7 Professional - 64bit
#17
I wonder what would happen if you RMA'd a computer case, with all of your hardware still inside.

:D
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,139 (4.41/day)
Likes
5,279
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#18
I wonder what would happen if you RMA'd a computer case, with all of your hardware still inside.

:D
Then you must be the biggest Moron that has ever walked the earth. Warranty only covers the case -- not the stuff inside it. if parts go missing, its none of their concern an they can deny that it arrived with anything inside