• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

RX 570 - Turns Off when reaches 60 C°, goes grey screen and freezes PC | HELP :(

angelmx97

New Member
Joined
Jul 3, 2020
Messages
3 (0.09/day)
Hi, I hope someone can help me here. I dont know what to do. I bought a RX 570 4 days ago, and it turns off when it reaches 60 degrees. Everything works fine, the graphics, games, benchs but when I reach 60° it turns off.
I play Dota 2, CsGO and GTA V sometimes and for now these games are not going above 55 degrees, but I know that this card should go above 60 degrees without crashing. Some videos on youtube even reaches 80!

If someone knows what can I do, i would be very grateful. I dont know another forum where I can post this.

PC specs:
System Configuration
Motherboard: Asus H110m-A-D3
CPU: i5 6400
PSU: GameMax 550w 80 plus bronze
System Memory: 1x8 gb 800mhz
GPU (VBIOS): MSI ARMOR RX 570 (i dont know how to see the oter)
OS (Version): Windows 7 x64 (Version: 19041.264)
Driver: Adrenalin 2020 Edition 20.4.2 Radeon Software
Settings: Standar
Steps to Reproduce
Play whatever to get 60 grades. Profit, it will show grey screen when it reaches 60°.

someone? :(
 
Joined
Oct 22, 2014
Messages
8,956 (4.24/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel i5-9600KF
Motherboard NZXT N7 Z370 Black
Cooling Cooler Master 240 RGB AIO / Stock
Memory Thermaltake Toughram 16GB 4400MHz DDR4 or Gigabyte 16GB 3600MHz DDR4 or Adata 8GB 2133Mhz DDR4
Video Card(s) Asus Dual 1060 6GB
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
Are the fans functioning on the RX 570?
Using MSI Afterburner, increase power limit by 10% at least and try gaming, if it still grey screens increase a bit more up to 50% max.
 

Regeneration

NGOHQ.COM
Joined
Oct 26, 2005
Messages
2,436 (0.45/day)
Are you sure its not coincidence? Perhaps your PSU can't handle the load.

Is that a NEW card or USED?
 

angelmx97

New Member
Joined
Jul 3, 2020
Messages
3 (0.09/day)
Are the fans functioning on the RX 570?
Using MSI Afterburner, increase power limit by 10% at least and try gaming, if it still grey screens increase a bit more up to 50% max.
I had to manually make the fans work since 20centigrades -30% and 100% at 50 centigrades to make sure it doesnt reach 60 centigrades.
Why would the power limit would be the limit if it cant go above 60 centigrades? I will try this anyway but if u can explain to me why would be great

Are you sure its not coincidence? Perhaps your PSU can't handle the load.

Is that a NEW card or USED?
Can u explain to me why it wouldnt be able to had the load? I think 550w plus bronze should be enough for this gpu, but it is also the most common "solution" that people gave me in different forums. I´ll see if I can test this gpu on another computer, but the problem is that my friends only play with integrated graphics so I dont think they have a better PSU.
 

Regeneration

NGOHQ.COM
Joined
Oct 26, 2005
Messages
2,436 (0.45/day)
Can u explain to me why it wouldnt be able to had the load? I think 550w plus bronze should be enough for this gpu, but it is also the most common "solution" that people gave me in different forums. I´ll see if I can test this gpu on another computer, but the problem is that my friends only play with integrated graphics so I dont think they have a better PSU.
RX 500 card shutting down at 60c is unheard of.

Bad PSUs tend to cause lockups under load (gaming) and some vendors publish fake specifications.

If the card is new, try it in another PC.

If its used, make sure the heatsink is properly installed.
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
16,579 (3.46/day)
Location
UK\US
Processor 2500k \ AMD 3900X+NH-D15
Motherboard ASRock Z68 \ ASRock AM4 Pro 4
Memory Samsung low profile 1600 \ Patriot 2x16GB PVS432G320C6K
Video Card(s) eVga GTX1060 SSC \ XFX R9 390X
Storage 2x Intel 80Gb (SATA2) WD 250Gb \ Team SSD+Samsung Evo 250Gb+500Gb+ 2xCorsair Force+WD250GbHDD
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( VE2000BWS ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-A820 \ Yamaha CX-830+Yamaha MX-630 Infinity RS4000 Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse Steelseries Sensei wireless \ Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
Might want to check for dust, it may not be due to the GPU getting to 60c but the ram chips or even the VRM's getting to hot.

GPU-Z can give you all the info on the temps and it can log the data. In fact run GPU-Z and make sure it's logging and when it crashes check the log, but you might want to try getting the dust out of it first.
 
Joined
Oct 22, 2014
Messages
8,956 (4.24/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel i5-9600KF
Motherboard NZXT N7 Z370 Black
Cooling Cooler Master 240 RGB AIO / Stock
Memory Thermaltake Toughram 16GB 4400MHz DDR4 or Gigabyte 16GB 3600MHz DDR4 or Adata 8GB 2133Mhz DDR4
Video Card(s) Asus Dual 1060 6GB
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
I had to manually make the fans work since 20centigrades -30% and 100% at 50 centigrades to make sure it doesnt reach 60 centigrades.
Why would the power limit would be the limit if it cant go above 60 centigrades? I will try this anyway but if u can explain to me why would be great
Temp might be limited by the Bios, but there were reports of cards requiring more power to overcome this grey screen issue.
More power generally equates to more heat, the minimum TDP should be around 80C and the card should not throttle or even freeze before then.
 

angelmx97

New Member
Joined
Jul 3, 2020
Messages
3 (0.09/day)
Temp might be limited by the Bios, but there were reports of cards requiring more power to overcome this grey screen issue.
More power generally equates to more heat, the minimum TDP should be around 80C and the card should not throttle or even freeze before then.
alright, but I dont know how to "increase power limit by 10% at least and try gaming, if it still grey screens increase a bit more up to 50% max". I m not sure if its safe.
I dont want to ruin it even more or even lose it permanetly.

Srry for my english, not my native language.
 
Joined
Oct 22, 2014
Messages
8,956 (4.24/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel i5-9600KF
Motherboard NZXT N7 Z370 Black
Cooling Cooler Master 240 RGB AIO / Stock
Memory Thermaltake Toughram 16GB 4400MHz DDR4 or Gigabyte 16GB 3600MHz DDR4 or Adata 8GB 2133Mhz DDR4
Video Card(s) Asus Dual 1060 6GB
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
alright, but I dont know how to "increase power limit by 10% at least and try gaming, if it still grey screens increase a bit more up to 50% max". I m not sure if its safe.
Adjust the slider shown here.
View attachment aid46774-v4-728px-Overclock-a-Graphics-Card-Step-17.jpg.webp

A step by step guide to overclocking a card is shown here.
 

Boris_s

New Member
Joined
Jun 25, 2020
Messages
6 (0.15/day)
So what about your PC's's performance when the GUI temperature is approaching 60 degrees? Is it slow?
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
16,579 (3.46/day)
Location
UK\US
Processor 2500k \ AMD 3900X+NH-D15
Motherboard ASRock Z68 \ ASRock AM4 Pro 4
Memory Samsung low profile 1600 \ Patriot 2x16GB PVS432G320C6K
Video Card(s) eVga GTX1060 SSC \ XFX R9 390X
Storage 2x Intel 80Gb (SATA2) WD 250Gb \ Team SSD+Samsung Evo 250Gb+500Gb+ 2xCorsair Force+WD250GbHDD
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( VE2000BWS ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-A820 \ Yamaha CX-830+Yamaha MX-630 Infinity RS4000 Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse Steelseries Sensei wireless \ Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
So what about your PC's's performance when the GUI temperature is approaching 60 degrees? Is it slow?
You thinking if it's slow that the cooler might of come loose or incorrectly installed ?.

Sounds possible, i have had them come loose before.
 
Top