RX 5700 Intermittent Loss of Video

[morapp90]

Yes i from Cuba and my natural language is the spanish i am giving my max effort…sorry

Your talking about testing cables but have you just tried a different display cable from what I read your problem just sounds like a damaged dp/hdmi cable.

I test with 2 cablea hdmi and 1 display port and the problems still

Could you give us a more detailed insight of anything similar happening before you installed your current graphics card?

Also, how long is "a while"? If it's 1-3 seconds than it's probably the initial syncing delay, if it's anything longer than that it has to do with the graphics card itself.


You checked everything else and presumably the original problem still persists.

Not seconds sometimes is hours sometimes is days i need shutdown and turn on 30times maybe more

 

[RPX100]

my natural language is the spanish i am giving my max effort…sorry

I am not blaming you, i understand that this can be difficult.

It just makes it a lot harder for people to help, when they can not understand the details of the problem.
And I feel like you are also not fully understanding all the suggested steps.

 

[morapp90]

I said a gpu-z screenshot...

Screenshot gpuz

 

[RPX100]

Screenshot gpuz

This looks good - nothing wrong to see here. So far so good.

Please post another screenshot of GPU-Z from "Sensors" tab.

1) click on this "?" button:

2) click on "start Render Test" button:

3) switch to "Sensors" tab and take a screenshot.

 

[Mussels]

Language barriers absolutely make things harder, keep trying - there is a solution somewhere

 

[morapp90]

This looks good - nothing wrong to see here. So far so good.

Please post another screenshot of GPU-Z from "Sensors" tab.

1) click on this "?" button:
View attachment 218093

2) click on "start Render Test" button:
View attachment 218094

3) switch to "Sensors" tab and take a screenshot.

Remember i have a AIO for GPU the ID Cooling Iceflow VGA 240 the temps of Memory.......Max is 70C like in the capture

 

[Mussels]

Is anything in the system overclocked? we could use some detailed system specs - you can fill them out here

Anything modified is worth mentioning, as black screen crashes can be caused by hardware, BIOS settings, and even software changes (especially overclocking/underclocking)

 

[RPX100]

black screen crashes

As far as I understood the problem description:
- PC is working fine until turned of (manual shutdown)
- then the next time the PC is turned on: display stays black (no signal)
- and somehow "leaving it on" for a while and then switching it off/on solves the issue

At least that is how I understood it, after reading the description provided.
I don't think he has crashing issues - it is rather the display signal that is missing after restarting the PC.

---

my current guess:
1) either strange BIOS settings
-> (reset CMOS?)

2) or chipset driver missing
-> (reinstall AMD chipset driver?)

3) maybe he used AMD driver installer without clean install
-> (clean install with DDU in Safe Mode?)

 

[Mussels]

As far as I understood the problem description:
- PC is working fine until turned of (manual shutdown)
- then the next time the PC is turned on: display stays black (no signal)
- and somehow "leaving it on" for a while and then switching it off/on solves the issue

At least that is how I understood it, after reading the description provided.
I don't think he has crashing issues - it is rather the display signal that is missing after restarting the PC.

---

my current guess:
1) either strange BIOS settings
-> (reset CMOS?)

2) or chipset driver missing
-> (reinstall AMD chipset driver?)

3) maybe he used AMD driver installer without clean install
-> (clean install with DDU in Safe Mode?)

that screams CMOS to me as well, replace the BIOS battery, optimised B IOS settings, enable XMP

But everyones talking about post-boot situations

 

[RPX100]

on the motherboard it stays on the vga led only when I turn off the pc for a while

Just read all his responses again and found this quote.
So the system gets stuck on the VGA debug LED but only after the PC was turned off for a while.

When I turn it off and it passes a while when I turn it on it does not give video I have to leave it on for a while without video turn it off and turn it on again so that it can play video.

So the PC is working and then he turns it of and leaves it like that, lets say over night.
And the only fix he found is to leave it on (and stuck on VGA debug LED) and then restart after "a while".
... and this seems to then result in normal boot with no issues.

so I changed the motherboard and the ram and the same problem persisted, change the monitor too

Problem seems to be the same on 2 different motherboards, 2 different RAM types, 2 different displays used.

---
If this is all happening exactly like that, I would think it is rather graphics card hardware related...
Or maybe the "seasonic focus gold full modular 850w" PSU has issues?

 

[morapp90]

Just read all his responses again and found this quote.
So the system gets stuck on the VGA debug LED but only after the PC was turned off for a while.


So the PC is working and then he turns it of and leaves it like that, lets say over night.
And the only fix he found is to leave it on (and stuck on VGA debug LED) and then restart after "a while".
... and this seems to then result in normal boot with no issues.


Problem seems to be the same on 2 different motherboards, 2 different RAM types, 2 different displays used.

---
If this is all happening exactly like that, I would think it is rather graphics card hardware related...
Or maybe the "seasonic focus gold full modular 850w" PSU has issues?

Yes is exactly my problem, when the pc boot and i can use work perfect no crash no pixel dead no restart no shutdown and normal temps i play cyberpunk for 3 hours all is ok i play dota2 for 3 hours all is ok i play the benchmark valley all is ok….my previous motherboard was Asrock X570 steel legend wifi ax+ ryzen 5 3600 + corsair vengeance rgb pro 3000mhz 2x8gb….i think is the psu(i need make test) i looking new psu i stay between seasonic prime gx 750w vs corsair rm750x gold 2021v

Is anything in the system overclocked? we could use some detailed system specs - you can fill them out here

Anything modified is worth mentioning, as black screen crashes can be caused by hardware, BIOS settings, and even software changes (especially overclocking/underclocking)

No oc in any part the motherboard cpu memory case hdd all is new except gpu and psu and i think that is the problem

 

[eidairaman1]

Get the card in another system out of the place you are staying,or just contact card maker and attempt an RMA.

Even if you have to pay for it.

Being in Cuba it could be very well the power grid is intermittent and causes anamolies

 

[RPX100]

Get the card in another system

Hm yes, I would try that as well before switching to another PSU.
@morapp90 are you able to test your graphics card in another computer? (friends or family)
You could also test another graphics card in your system to see if the PSU is at fault here.

could be very well the power grid is intermittent

If the PC runs fine on high GPU load for ~3 hours, but fails to boot after long time with no power,
then I would guess it might be related to hardware (capacitors maybe) and not power grid in general.

---

I mean it is all just guess work right now, until he tested another graphics card with that PSU,
or his graphics card with another PSU.

 

[eidairaman1]

Hm yes, I would try that as well before switching to another PSU.
@morapp90 are you able to test your graphics card in another computer? (friends or family)
You could also test another graphics card in your system to see if the PSU is at fault here.


If the PC runs fine on high GPU load for ~3 hours, but fails to boot after long time with no power,
then I would guess it might be related to hardware (capacitors maybe) and not power grid in general.

---

I mean it is all just guess work right now, until he tested another graphics card with that PSU,
or his graphics card with another PSU.

You're not telling me anything new.

 

[morapp90]

Hm yes, I would try that as well before switching to another PSU.
@morapp90 are you able to test your graphics card in another computer? (friends or family)
You could also test another graphics card in your system to see if the PSU is at fault here.


If the PC runs fine on high GPU load for ~3 hours, but fails to boot after long time with no power,
then I would guess it might be related to hardware (capacitors maybe) and not power grid in general.

---

I mean it is all just guess work right now, until he tested another graphics card with that PSU,
or his graphics card with another PSU.

I change the psu still the problem the worst nightmare…..is the gpu

 

[p-o-db-o-q]

I change the psu still the problem the worst nightmare…..is the gpu

Well then, as @eidairaman1 said, attempt to get it replaced or get a refund.

 

[morapp90]

Well then, as @eidairaman1 said, attempt to get it replaced or get a refund.

Out of return…. 2 years….i need go to fix i am finish with amd radeon i need save money to get a new gpu nvidia of course

 

[Mussels]

You still havent filled out your system specs in the link i gave you. Seriously, we cant help you if you dont give us the correct information.


'corsair vengeance rgb pro 3000mhz 2x8gb' - a good start, but which set? there are dozens.
older corsair RAM has serious issues on ryzen, can you get the exact timings and model number for these?

CPU-Z screenshots from both the memory and SPD tabs would help here so we can see what it SHOULD run at, vs what it IS running at

Mine as an example for the pages we need

 

[morapp90]

I change all except gpu and psu and today i test with another psu and same issue ok my specs are:
ryzen 5 3600 gigabyte aorus pro wifi x570 gskill ripjaws v 16gb 8x2 3600mhz cl 16 gpu asrock rx 5700 challenger + id cooling aio iceflow vga 240 psu seasonic
Focus 850w plus gold fully modular case phanteks enthoo pro 2 tg edition monitor lg ultragear 32gb550b mouse rosewill keyboard rosewill c41 fusion nvme intel 660p seagate barracuda 2tb and 500gb

You still havent filled out your system specs in the link i gave you. Seriously, we cant help you if you dont give us the correct information.


'corsair vengeance rgb pro 3000mhz 2x8gb' - a good start, but which set? there are dozens.
older corsair RAM has serious issues on ryzen, can you get the exact timings and model number for these?

CPU-Z screenshots from both the memory and SPD tabs would help here so we can see what it SHOULD run at, vs what it IS running at

Mine as an example for the pages we need
View attachment 218234

 

[Adam Krazispeed]

In both motherboards, try the same thing and nothing follows the problem. Even at the steel legend, update the bios. All I need is to update the graphics card bios, and I have everything ready downloaded from this same site, but I need to consult with people who know more than me

try falling back to an older Motherboard bios like the last most recent version or two. not the up to date latest , but like 1-2 version back/// I did this on x570 aorus master i went to F34 (adds 5000G APUs) buy had mnay new issues even monitor flickering. i reverted back with bios flashback ( fat32 formatted flash drive with bios file (ex. X57AM.f32/F33) ( if using flashback rename to (gigabyte.bin) for gigabyte) check your manual for your Mb type/version if u have Flashback Function!. My pervious versions1 and press the button on back the usb disk in BIOS usb port, press FlashBack button and wait till light stops flashing, reboot and wala.. every tings fine, reset bios/uefi mode setting Fclock Ram XMP F & u clk Divider 1:1:1 mode and done

no isues anymore

try falling back to an older Motherboard bios like the last most recent version or two. not the up to date latest , but like 1-2 version back/// I did this on x570 aorus master i went to F34 (adds 5000G APUs) buy had mnay new issues even monitor flickering. i reverted back with bios flashback ( fat32 formatted flash drive with bios file (ex. X57AM.f32/F33) ( if using flashback rename to (gigabyte.bin) for gigabyte) check your manual for your Mb type/version if u have Flashback Function!. My pervious versions1 and press the button on back the usb disk in BIOS usb port, press FlashBack button and wait till light stops flashing, reboot and wala.. every tings fine, reset bios/uefi mode setting Fclock Ram XMP F & u clk Divider 1:1:1 mode and done

no isues anymore

or try a different display port /HDMI port or even both that and a new Cable.....

 

[morapp90]

Fe

try falling back to an older Motherboard bios like the last most recent fersion or two. not the up to date latest , ut likw 1-2 version back/// I did this on x570 aorus master i went to F34 (adds 5000G APUs) buy had mnay new issues even monitor flickering. i reverted back with bios flashback ( fat32 formatted flash drive with bios file (ex. X57AM.f32/F33) My perviousl versions1 and press the button on back the usb disk in BIOS usb port, press FBck button adn wait till light stops flashhing, reboot and wala.. every tings fine, reset bios/uefi mode setting Fclock Ram XMP F & u clk Devider 1:1:1 mode and done

no isues anymore

I was do with x570 steel legend wifi ax original bios same issue. I update the bios of steel legend same. I buy 2 weeks ago a new motherboard with a new cpu and new memory x570 aorus pro wifi ax and same issues i test another psu today and i conclude is the gpu but what is? I dont know…sometimes boot and me dont turn off

try falling back to an older Motherboard bios like the last most recent version or two. not the up to date latest , but like 1-2 version back/// I did this on x570 aorus master i went to F34 (adds 5000G APUs) buy had mnay new issues even monitor flickering. i reverted back with bios flashback ( fat32 formatted flash drive with bios file (ex. X57AM.f32/F33) ( if using flashback rename to (gigabyte.bin) for gigabyte) check your manual for your Mb type/version if u have Flashback Function!. My pervious versions1 and press the button on back the usb disk in BIOS usb port, press FlashBack button and wait till light stops flashing, reboot and wala.. every tings fine, reset bios/uefi mode setting Fclock Ram XMP F & u clk Divider 1:1:1 mode and done

no isues anymore


or try a different display port /HDMI port or even both that and a new Cable.....

try falling back to an older Motherboard bios like the last most recent version or two. not the up to date latest , but like 1-2 version back/// I did this on x570 aorus master i went to F34 (adds 5000G APUs) buy had mnay new issues even monitor flickering. i reverted back with bios flashback ( fat32 formatted flash drive with bios file (ex. X57AM.f32/F33) ( if using flashback rename to (gigabyte.bin) for gigabyte) check your manual for your Mb type/version if u have Flashback Function!. My pervious versions1 and press the button on back the usb disk in BIOS usb port, press FlashBack button and wait till light stops flashing, reboot and wala.. every tings fine, reset bios/uefi mode setting Fclock Ram XMP F & u clk Divider 1:1:1 mode and done

no isues anymore


or try a different display port /HDMI port or even both that and a new Cable.....

My display is new and the cable too and test with 2 hdmi cable and 2 display port cable…same issues

 

[Mussels]

I change all except gpu and psu and today i test with another psu and same issue ok my specs are:
ryzen 5 3600 gigabyte aorus pro wifi x570 gskill ripjaws v 16gb 8x2 3600mhz cl 16 gpu asrock rx 5700 challenger + id cooling aio iceflow vga 240 psu seasonic
Focus 850w plus gold fully modular case phanteks enthoo pro 2 tg edition monitor lg ultragear 32gb550b mouse rosewill keyboard rosewill c41 fusion nvme intel 660p seagate barracuda 2tb and 500gb

dude you need it in the system specs i've been linking to so everyone can see those specs in every post you make, without hunting for them

https://www.techpowerup.com/forums/account/specs

Make sure to tick yes

Spoiler

 

[eidairaman1]

Out of return…. 2 years….i need go to fix i am finish with amd radeon i need save money to get a new gpu nvidia of course

Nvidia have quality problems as well, it seems most are forced to replace thermal pads.

Request a repair of the card.

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2080 problems at DuckDuckGo

DuckDuckGo. Privacy, Simplified.

duckduckgo.com

 

[eidairaman1]

So are you sure you want nvidia?

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@morapp90

 

[Mussels]

Now that i can see the specs, 3600Mhz RAM might well be too high for a ryzen 3600, speeds above 3200 are overclocking and definitely not guaranteed

Turn XMP on, then drop the RAM down to 3200Mhz and see what happens