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RX 590 Games Crashing

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#1
Recently I had a problem with my new GPU that while gaming it would just stop displaying anything to the screen. I fixed that by getting rid of an adapter but now instead of that at random times 5 minutes to 5 hours the games just close. Yeah the game just crashes and it takes me to the desktop, and still I can use the computer. I tried multiple drivers. I don't have anything overclocked.

Specs:
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CPU: i5 4460
MB: GA-H97-D3H
HDD: WD 1TB
RAM: 8GB 1600MHz HyperX
PSU: SeaSonic 750W Focus Plus Platinum (Just got this PSU, the gpu not displaying anything before was with my old PSU so I don't think it has anything to do with that)
 
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#2
What games are crashing? What monitor? Double check you power connections to the gpu as well. I had that once where I did not have a ground fully seated and it crashed everytime I tried to run a game.
 
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#3
And what is happening if you use your old gpu, if you didn't sold it ofc?
 
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#4
What games are crashing? What monitor? Double check you power connections to the gpu as well. I had that once where I did not have a ground fully seated and it crashed everytime I tried to run a game.
Hitman 2 and Fortnite. I already sold my old gpu. It's a Philips freesync monitor, I tried disabling that and I will see how it goes as it doesn't even happen every day but It's still a bit annoying. And the games just close(aka crash to desktop) and then I can open them again. So I don't think the GPU is faulty, right?

Also, can it be freesync and/or HDMI Link Assurance?
 
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#5
Complete DDU of everything + safe mode & reinstall the new drivers when changing GPU?
 

eidairaman1

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#7

eidairaman1

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#8
Hitman 2 doesn't even have DX 12


I got windows reinstalled.
Latest motherboard bios installed?
Open event viewer, @Solaris17 @newtekie1 should be able to tell you what data to take pictures of in there.

Download latest chipset drivers.


Pull the gpu out, if you have electronic grade contact cleaner, unplug pc, spray the pcie slot out, or use an aerosol duster, reinsert the card fully and squared in the slot.

DDU twice in protected mode, once in safe mode. Follow all prompts.

Install latest chipset drivers, restart, then GPU Driver, restart.
 
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#9
Recently I had a problem with my new GPU that while gaming it would just stop displaying anything to the screen. I fixed that by getting rid of an adapter but now instead of that at random times 5 minutes to 5 hours the games just close. Yeah the game just crashes and it takes me to the desktop, and still I can use the computer. I tried multiple drivers. I don't have anything overclocked.

Specs:
GPU: RX 590 Nitro+ SE
CPU: i5 4460
MB: GA-H97-D3H
HDD: WD 1TB
RAM: 8GB 1600MHz HyperX
PSU: SeaSonic 750W Focus Plus Platinum (Just got this PSU, the gpu not displaying anything before was with my old PSU so I don't think it has anything to do with that)
Are you using the same hdmi cable , try a different one and lower the strain in bandwidth terms on it, by setting max fps of 60 and enabling chill , see if it still CTD's.
 
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#10
Are you using the same hdmi cable , try a different one and lower the strain in bandwidth terms on it, by setting max fps of 60 and enabling chill , see if it still CTD's.
I'm using a cable that came with the monitor. Latest MB bios is already installed.

Here's event viewer:
Capture.PNG
 

FordGT90Concept

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#11
None of those events are related to games crashing. Try Applications folder instead of System in Event Viewer. Specifically things about Application Hang.
 
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#12
None of those events are related to games crashing. Try Applications folder instead of System in Event Viewer. Specifically things about Application Hang.
Capture.PNG


That application hang is about something called ShellExperienceHost.exe

Latest motherboard bios installed?
Open event viewer, @Solaris17 @newtekie1 should be able to tell you what data to take pictures of in there.

Download latest chipset drivers.


Pull the gpu out, if you have electronic grade contact cleaner, unplug pc, spray the pcie slot out, or use an aerosol duster, reinsert the card fully and squared in the slot.

DDU twice in protected mode, once in safe mode. Follow all prompts.

Install latest chipset drivers, restart, then GPU Driver, restart.
Okay so I installed some chipset drivers. Unplugged the computer, reseated the card, I put 2 separate cables for each slot. The PCI-E is very clean and doesn't have any dust in it so I don't think cleaning it up will fix my issues. I will need to play around for a bit now, I will leave feedback.
 

FordGT90Concept

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#13
ShellExperienceHost is aka Windows Store apps and effects applied to start menu and such. That's not related to games crashing.

There are no events logged at approximately the time the game crashed? If there aren't any events created then the game is not technically crashing: it's closing itself for reasons unknown. Fortnite especially should have the Unreal Engine 4 crash reporter pop up and if you're not seeing that, it furthers the point that it isn't crashing. Fortnite especially should produce logs (and minidump) of the crash if it is indeed crashing. That would be useful for debugging what is happening.
 
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#15
are you playing you games through steam ? if so try running steam in offline mode and see what happens.
 
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#16
ShellExperienceHost is aka Windows Store apps and effects applied to start menu and such. That's not related to games crashing.

There are no events logged at approximately the time the game crashed? If there aren't any events created then the game is not technically crashing: it's closing itself for reasons unknown. Fortnite especially should have the Unreal Engine 4 crash reporter pop up and if you're not seeing that, it furthers the point that it isn't crashing. Fortnite especially should produce logs (and minidump) of the crash if it is indeed crashing. That would be useful for debugging what is happening.
No, not off of steam.
Okay here's the logs from Fortnite of today: https://drive.google.com/drive/folders/1p4vRjS37cN0DJIqUYyEjXeyontzgSq0i?usp=sharing
 

FordGT90Concept

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#17
Got what I needed off of there, thanks...
Code:
[2019.01.18-14.40.49:489][357]LogD3D11RHI: Error: Result failed 
 at D:\Build\++Fortnite\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Query.cpp:140 
 with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
[2019.01.18-14.40.49:489][357]LogD3D11RHI: [Aftermath] GDynamicRHI=00007FF21BC58000, GDX11NVAfterMathEnabled=0, Result=0xFFFFFFFF, bDeviceActive=0
[2019.01.18-14.40.49:489][357]LogWindows: Windows GetLastError: The operation completed successfully. (0)
What display driver are you using? If not 19.1.1, you should certainly give 19.1.1 a try. Also... use Display Driver Uninstaller before installing 19.1.1.

Checklist:
1) Reinsert card and make sure everything is securely plugged in (which you did)
2) Update drivers to 19.1.1 (next on list if you haven't)
3) Open a dialog with Sapphire about the card because it is TDRing (Timeout Detection and Recovery).
 
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#18
Got what I needed off of there, thanks...
Code:
[2019.01.18-14.40.49:489][357]LogD3D11RHI: Error: Result failed
at D:\Build\++Fortnite\Sync\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Query.cpp:140
with error DXGI_ERROR_DEVICE_REMOVED DXGI_ERROR_DEVICE_HUNG
[2019.01.18-14.40.49:489][357]LogD3D11RHI: [Aftermath] GDynamicRHI=00007FF21BC58000, GDX11NVAfterMathEnabled=0, Result=0xFFFFFFFF, bDeviceActive=0
[2019.01.18-14.40.49:489][357]LogWindows: Windows GetLastError: The operation completed successfully. (0)
What display driver are you using? If not 19.1.1, you should certainly give 19.1.1 a try. Also... use Display Driver Uninstaller before installing 19.1.1.

Checklist:
1) Reinsert card and make sure everything is securely plugged in (which you did)
2) Update drivers to 19.1.1 (next on list if you haven't)
3) Open a dialog with Sapphire about the card because it is TDRing (Timeout Detection and Recovery).
I'm not sure that TDR means. I can't RMA it or whatever because stuff is different in my country and the store's suppliers do warranty and stuff so they will just pop it in a computer and say it's working and return the card.
 

FordGT90Concept

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#19
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#21
1) Unstall whatever drivers you have installed now via Apps and Features.
2) Restart computer.
3) Run DDU and remove GPU drivers: https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=1432
4) Restart computer.
5) Install 19.1.1: https://www.techpowerup.com/download/amd-radeon-graphics-drivers/
6) Restart computer.

Problem will hopefully be fixed. At bare minimum, it minimizes likelihood drivers are to blame.
Ok, thank you very much, you are very helpful, I will make sure to do all of this. If it doesn't help I will try messing around wattman settings, if that doesn't help I will try a fresh windows install. I will report back if I fixed the issue, or if I didn't fix it. I just really don't want to deal with faulty hardware.
 

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#22
TDR = Windows says "hello" and graphics card/driver responds

Windows subsequently slaps it and everything goes back to normal...for a while.
 
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#23
If the suggestions of FordGT90Concept don't work, try re-seating the RAM sticks and if that fails, check the disk RAM. I happened to get the same type of errors when I installed 2 sticks of RAM that hadn't good compatibility with the motherboard. Constant CTD every 10-20 minutes when playing resourse consuming games.
 
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#24
If the suggestions of FordGT90Concept don't work, try re-seating the RAM sticks and if that fails, check the disk RAM. I happened to get the same type of errors when I installed 2 sticks of RAM that hadn't good compatibility with the motherboard. Constant CTD every 10-20 minutes when playing resourse consuming games.
Worked fine for 3 years with my old GPU :/ I also have only one stick
 
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Location
West Midlands. UK.
System Name Ryzen Reynolds
Processor Ryzen 1600 - 4.0Ghz 1.43v
Motherboard mATX Asrock AB350m AM4
Cooling Raijintek Leto Pro
Memory 16GB (2x8GB) Teamgroup 3000 16.18.18 @3200Mhz 14.17.17
Video Card(s) Sapphire Nitro+ 4GB RX 580 - 1411/1750 @1450/2000 BIOS mod 8-)
Storage Seagate B'cuda 1TB/Sandisk 128GB SSD
Display(s) BenQ G2420HD
Case Corsair Carbide Series SPEC-01
Audio Device(s) Onboard
Power Supply Corsair VS 550w
Mouse Zalman ZM-M401R
Keyboard Razor Lycosa
Software Windows 10 x64
Benchmark Scores 4903k Timespy - https://www.3dmark.com/spy/6220813
#25
I'm not sure that TDR means. I can't RMA it or whatever because stuff is different in my country and the store's suppliers do warranty and stuff so they will just pop it in a computer and say it's working and return the card.
Try what @FordGT90Concept said first, maybe download the latest 19.1.1 files and then remove your ethernet/disconnect WiFi and then run DDU, restart and run again in safe mode, install 19.1.1 while still offline. Though your GPU has a manufacturer warranty regardless of where you live afaik, contact Sapphire direct through their website if the above suggestions don't work. Though I would go as far as doing a clean install of Windows before I got to the point of RMA.
 
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