• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

samsung 980 1tb ssd problem

Joined
Feb 6, 2019
Messages
257 (0.19/day)
Location
houston tx
System Name Wicked PC
Processor AMD Ryzen 2600
Motherboard Asus TUF B450M-PLUS
Cooling Gamdias 120 RGB
Memory 16GB Gskill DDR4 3200
Video Card(s) MSI Armor RX580 8GB MK2
Storage Crusial 512GB SATA M.2-WD BLUE 512GB NVME M.2
Display(s) Samsung 42 Inch TV
Case NZXT
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse Logitech MX518
Keyboard Corsair K55 RGB
Software Windows 10 Pro
Benchmark Scores never benchmarked
i have the drive brand new
my motherboard is the asus b450m plus gaming with the most current bios with ryzen 5 3600 cpu
i tried to install the drive both in the m,2 slot and on a pcie adapter and tried with a usb adapter to no avail
the drive will show in bios and will show in device manager however
the drive will not show up in disk management and will not show up during windows install
i have downloaded samsung magician and it will not detect the drive even while the drive shows in device manager
samsung nvme driver package will not install says no device connected
i am at a loss and cannot figure this out my computer currently runs without issue with a wd blue 512gb nvme so i would assume a samsung shouldnt be any different as far as settings go,i have tried every different combination of bios settings and nothing works
any pointers or help would be greatly apreciated
 

stinger608

Dedicated TPU Cruncher & Folder
Joined
Nov 11, 2008
Messages
10,760 (2.12/day)
Location
Wyoming
System Name Dean Machine/2020 Ryzenfall
Processor Intel 4790K/AMD Ryzen 3700X
Motherboard MSI 1150 Gaming mATX/Gigabyte AORUS ELITE B550
Cooling Cooler Master Hyper 212 LED/SilverStone AH240 AIO
Memory 16 gigs Crucial Ballistix Tactical Tracer/16 gigs G.Skill TridentZ NEO DDR4
Video Card(s) Gigabyte 1660 Super/Gigabyte GTX 1660
Storage Crucial SSD 256 and 2TB spinner/Dual Samsung 980 Pro M2 NVME 4.0
Display(s) Overlord 27" 2560 x 1440
Case Corsair Air 540
Audio Device(s) On board
Power Supply Seasonic modular 850 watt Platinum/EVGA T2-850 Titanium
Software Windows 10 Pro/Windows 10 Pro
Hmm, have you checked in "control panel- System and Security- administrator tools- Computer management- Disk management" to see if it's recognized and can be initialized and formatted?

If not, give it a shot and then attempt to run Samsung Magician.

If that doesn't work out, I would think it's a bad NVME drive.
 
Joined
Feb 6, 2019
Messages
257 (0.19/day)
Location
houston tx
System Name Wicked PC
Processor AMD Ryzen 2600
Motherboard Asus TUF B450M-PLUS
Cooling Gamdias 120 RGB
Memory 16GB Gskill DDR4 3200
Video Card(s) MSI Armor RX580 8GB MK2
Storage Crusial 512GB SATA M.2-WD BLUE 512GB NVME M.2
Display(s) Samsung 42 Inch TV
Case NZXT
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse Logitech MX518
Keyboard Corsair K55 RGB
Software Windows 10 Pro
Benchmark Scores never benchmarked
it doesnt show under disk management at all
 

stinger608

Dedicated TPU Cruncher & Folder
Joined
Nov 11, 2008
Messages
10,760 (2.12/day)
Location
Wyoming
System Name Dean Machine/2020 Ryzenfall
Processor Intel 4790K/AMD Ryzen 3700X
Motherboard MSI 1150 Gaming mATX/Gigabyte AORUS ELITE B550
Cooling Cooler Master Hyper 212 LED/SilverStone AH240 AIO
Memory 16 gigs Crucial Ballistix Tactical Tracer/16 gigs G.Skill TridentZ NEO DDR4
Video Card(s) Gigabyte 1660 Super/Gigabyte GTX 1660
Storage Crucial SSD 256 and 2TB spinner/Dual Samsung 980 Pro M2 NVME 4.0
Display(s) Overlord 27" 2560 x 1440
Case Corsair Air 540
Audio Device(s) On board
Power Supply Seasonic modular 850 watt Platinum/EVGA T2-850 Titanium
Software Windows 10 Pro/Windows 10 Pro
it doesnt show under disk management at all

Dang man. I was really hoping you would see it. I have to think it's a bad drive man.

I'd for sure start an RMA on that and either get your money back or at least an exchange for another one.

Is it the 980 Pro?
 
Joined
Feb 6, 2019
Messages
257 (0.19/day)
Location
houston tx
System Name Wicked PC
Processor AMD Ryzen 2600
Motherboard Asus TUF B450M-PLUS
Cooling Gamdias 120 RGB
Memory 16GB Gskill DDR4 3200
Video Card(s) MSI Armor RX580 8GB MK2
Storage Crusial 512GB SATA M.2-WD BLUE 512GB NVME M.2
Display(s) Samsung 42 Inch TV
Case NZXT
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse Logitech MX518
Keyboard Corsair K55 RGB
Software Windows 10 Pro
Benchmark Scores never benchmarked
Dang man. I was really hoping you would see it. I have to think it's a bad drive man.

I'd for sure start an RMA on that and either get your money back or at least an exchange for another one.

Is it the 980 Pro?
no its not the pro and the thing that gets me is the date on it is 01-2022 its not an old drive by any means
it would also help if samsungs support didnt suck
 
Last edited:
Joined
Sep 27, 2019
Messages
1,046 (0.95/day)
Location
Canada
System Name New compy
Processor AMD Ryzen 5600x
Motherboard MSI MPG x570S EDGE MAX WiFi
Cooling Noctua NH-D15S w. FHP141 + Xigmatek AOS XAF-F1451
Memory 32gb G.Skill F4-4000C18D-32GVK
Video Card(s) EVGA GeForce RTX 2080 FTW3 Ultra Gaming
Storage 15.5tb
Display(s) Alienware AW2518H 24" 240hz, LG 43" 4k HDR TV 43UM6910PUA
Case Thermaltake Core v71
Audio Device(s) iFi Nano Idsd Le, Creative T20 + T50, Sennheiser HD6Mix
Power Supply EVGA Supernova G2 1000w
Mouse Logitech G502 Hero custom w. G900 scroll wheel mod, Rival 3 + Rival 3 wireless, Razer Orochi V2
Keyboard Corsair K68 RGB + K70 RGB + K57 RGB Wireless + Logitech G613
Software Win 10 Pro
Benchmark Scores https://valid.x86.fr/83f50d
The 980 m.2 ssd is brand new this year so maybe you need a bios update for the mobo? Can you try a third party utility like Easeus Partition Master to confirm if it can be formatted/detected? The 980 from what I understand uses system ram to accelerate read/write operations rather than a ram chip on the ssd, so maybe ram could be affecting it? Maybe try with an xmp profile if you aren't already.
 
Joined
Feb 6, 2019
Messages
257 (0.19/day)
Location
houston tx
System Name Wicked PC
Processor AMD Ryzen 2600
Motherboard Asus TUF B450M-PLUS
Cooling Gamdias 120 RGB
Memory 16GB Gskill DDR4 3200
Video Card(s) MSI Armor RX580 8GB MK2
Storage Crusial 512GB SATA M.2-WD BLUE 512GB NVME M.2
Display(s) Samsung 42 Inch TV
Case NZXT
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse Logitech MX518
Keyboard Corsair K55 RGB
Software Windows 10 Pro
Benchmark Scores never benchmarked
The 980 m.2 ssd is brand new this year so maybe you need a bios update for the mobo? Can you try a third party utility like Easeus Partition Master to confirm if it can be formatted/detected? The 980 from what I understand uses system ram to accelerate read/write operations rather than a ram chip on the ssd, so maybe ram could be affecting it? Maybe try with an xmp profile if you aren't already.
i have easuse and it does not detect the drive ,bios is fully up to date,and xmp has no effect

i even went as far as downloading the iso for the firmware updater to run it and it just comes back that the firmware is up to date
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
37,418 (6.71/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
Joined
Apr 12, 2013
Messages
5,293 (1.53/day)
Did you install it properly? Assuming you did also try a Linux live boot iso & see if it's detected there, or really any other "live boot" CD. Before sending it back exhaust all possible options.
 
Joined
Feb 6, 2019
Messages
257 (0.19/day)
Location
houston tx
System Name Wicked PC
Processor AMD Ryzen 2600
Motherboard Asus TUF B450M-PLUS
Cooling Gamdias 120 RGB
Memory 16GB Gskill DDR4 3200
Video Card(s) MSI Armor RX580 8GB MK2
Storage Crusial 512GB SATA M.2-WD BLUE 512GB NVME M.2
Display(s) Samsung 42 Inch TV
Case NZXT
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse Logitech MX518
Keyboard Corsair K55 RGB
Software Windows 10 Pro
Benchmark Scores never benchmarked
Did you install it properly? Assuming you did also try a Linux live boot iso & see if it's detected there, or really any other "live boot" CD. Before sending it back exhaust all possible options.
thats a good idea i will do that
 
Top