• We've upgraded our forums. Please post any issues/requests in this thread.

Samsung, or How To Fail at Outsourcing

Darksaber

W1zzard's Sidekick
Staff member
Joined
Jul 8, 2005
Messages
2,642 (0.58/day)
Likes
1,074
Location
Gmunden, Austria
System Name Core i7 Overclocked - Main Workstation
Processor Core i7 940 at 3.66 GHz
Motherboard Asus P6T Deluxe
Cooling Noktua U14P Super Silent
Memory 3x2GB OCZ 1600 MHz CL8
Video Card(s) 2x MSI Cyclone Radeon 6850 1GB in Crossfire - tuned to be silent
Storage G.Skill 240GB Sandforce SSD, 1x 640GB Samsung F1, 2x500GB Samsung Spinpoint, 1.5TB External Samsung
Display(s) Samsung 305T 30" 2560x1600 DVI LCD
Case Corsair Obsidian 800D
Audio Device(s) Asus Xonar D2X PCIe
Power Supply Thermaltake Toughpower XT 750W
Software Windows 7 Home Premium 64 Bit
#1
Outsourcing is all the rage in modern times. Every company is hoping to score a contract for a good price and then push the workload off to the local guy. That way they make the big bucks and the local guy can get some money as well. There are plenty of insane little stories of outsourcing like the ones for the "rebuilding" contracts in Iraq, which were awarded to big US companies for unbelievable sums. These then turned around and outsourced that work to a small local company in the country for a fraction of the price.

Show full news post
 
Last edited by a moderator:

W1zzard

Administrator
Staff member
Joined
May 14, 2004
Messages
17,070 (3.44/day)
Likes
17,985
Processor Core i7-4790K
Memory 16 GB
Video Card(s) GTX 1080
Display(s) 30" 2560x1600 + 19" 1280x1024
Software Windows 7
#2
Simply vote with your wallet instead of crying. Don't ever buy a Samsung product again, there is a lot of competition out there with similar offers.
 
Last edited:
Joined
Sep 5, 2004
Messages
1,870 (0.39/day)
Likes
249
Location
The Kingdom of Norway
System Name Wiak's Gaming Rig 2017
Processor Ryzen 1700X
Motherboard ASUS PRIME X370-PRO
Cooling Noctua
Memory Corsair Vengenace LPX 3200 CL16 @ 2933
Video Card(s) MSI Radeon 480 8GB Gaming X
Storage Samsung 960 EVO 500GB / Samsung 850 EVO 1TB
Case Corsair 200R
Power Supply Corsair AX850
Mouse Corsair Sabre Laser
Keyboard Logitech Orion Brown (G610)
#3
w1zz how the heck can you NOT buy a samsung product? :confused:
they are in EVERYthing from memory to televisions to phones and beyond :rolleyes:
 
Joined
Sep 26, 2006
Messages
6,957 (1.70/day)
Likes
331
Location
Australia, Sydney
#4
:shadedshu

No offense to you guys but you've lost it.

I LOVE my samsung products. They're the best. Maybe in your region samsung might suck but I find them to be one of the better companies here and in asia as well.
 

Kreij

Senior Monkey Moderator
Staff member
Joined
Feb 6, 2007
Messages
13,817 (3.48/day)
Likes
5,524
Location
Cheeseland (Wisconsin, USA)
Processor Intel Core 2 Quad QX9650 Extreme @ 3.0 GHz
Motherboard Asus Rampage Formula
Cooling ZeroTherm Nirvana NV120 Premium
Memory 8GB (4 x 2GB) Corsair Dominator PC2-8500
Video Card(s) 2 x Sapphire Radeon HD6970
Storage 2 x Seagate Barracuda 320GB in RAID 0
Display(s) Dell 3007WFP 30" LCD (2560 x 1600)
Case Thermaltake Armor w/ 250mm Side Fan
Audio Device(s) SupremeFX 8ch Audio
Power Supply Thermaltake Toughpower 750W Modular
Software Win8 Pro x64 / Cat 12.10
#5
I should note at this point, that other monitor manufacturers like Dell manage to do a next business day swap - no questions asked.
There you go. I've always received parts from Dell the day after I called them.
I've yet to have a Dell LCD monitor fail.
 
Joined
Sep 12, 2008
Messages
195 (0.06/day)
Likes
17
Location
Denmark
Processor Intel Core i7-6700k
Motherboard MSI Z170i Gaming Pro AC
Cooling Noctua NH-U14S + Arctic MX2 thermal paste
Memory 2x8gb Kingston DDR4 2666mhz
Video Card(s) MSI Geforce 1060 GTX Gaming X
Storage 120gb Samsung 830 EVO SSD, 240gb Samung 840 Evo SSD, 1tb Seagate HDD.
Case Bitfenix Prodigy mini-itx white
Power Supply Seasonic 850 watt gold rated.
Software OS: Windows 10 Pro 64bit.
#6
Ah, the wonders of outsourcing. I remember writing a huge report about that. I cant recall any hassle with techsupport or RMA, mostly because i dont want any hassle and buy a new item if the old breaks. Ive only RMA'd my gpu and that went fine.
Outsourcing is a double edged sword. Its cheap, quick and easy for a large company to outsource parts of their business, but can come at a cost for others.
One example is Darksaber current predicament. Others are far worse. Lets take an example. My brother works for a large flight travel company, (dont know the english word) which name i wont reveal, in a department where they document plane tickets among other things. The company figured out, that it would be cheaper to fire the six-seven people working there, and then outsource that job to india. SO! They ship, by boat, all the tickets all the way to india, document and handle them, them ship them all the way back here. And that is STILL cheaper.
Thats just insane. So we gotta be "green" and save the earth from pollution? I got the answer right here.
And then the government complains we have so many un-employed. Gee, i wonder why?
 

mtosev

New Member
Joined
Mar 21, 2005
Messages
1,462 (0.31/day)
Likes
144
Location
Maribor, Slovenia
Processor Core i7 930
Motherboard Asus P6X58D Premium
Memory 6gb SuperTalent WB200UX6G8
Video Card(s) xfx radeon hd 5970 black edition
Storage Intel X25-M 80
Display(s) Dell UltraSharp 2209wa
Case Haf 932
Audio Device(s) Integreted sound card
Software w7
#7
:shadedshu

No offense to you guys but you've lost it.

I LOVE my samsung products. They're the best. Maybe in your region samsung might suck but I find them to be one of the better companies here and in asia as well.
I prefere LG. :D
 
Joined
Aug 7, 2008
Messages
5,730 (1.68/day)
Likes
874
Location
Wakefield, UK
System Name [Insert Witty Name Here]
Processor Intel Core i7 4790k
Motherboard Asus Rampage VII Ranger
Cooling Antec Khuler 920
Memory Kingston HyperX Savage 4x8GB @ 2400MHz
Video Card(s) 2x AMD Asus HD7950 DirectCU II 3GB
Storage Sandisk X110 128GB + Mushkin Deluxe 240GB
Display(s) Iiyama ProLite X2775HDS-1
Case Silverstone FT02
Audio Device(s) Asus Xonar Phoebus
Power Supply Corsair AX1200i
Mouse Steelseries Ikari Laser
Keyboard QPad MX-50
Software Windows 8.1 Pro 64bit
#8
Not as bad as yours, but i got an OCZ XTC Memory cooler, the fans were broken on arrival. So i told OCZ. After a week of them telling me to try things in BIOS, they finally agreed to replace the fans. Gave my address and they fella said it'll be with you within a week.

One week passes, nothing.

Two weeks, nothing. So i email them again, he says theres been a mix-up. It'll be with me ASAP.

One week passes, nothing.

Two weeks, nothing. Email time again, the guy says the same, only with hundreds more 'sorry's. "I'll deal with it personally" he claims.

I wait (bare in-mind im in college. So i can only collect things Tuesday and Thursday. And before 10:30am everyday before my brother goes to work.) Get home one Wednesday and theres a box in the porch. Luckily the guy had just taken all the details off and posted it.

For two 40mm fans, they posted it in a massive flat box with loads of bubblewrap and afew 'sorry' chainrings... lol.

Sold it afew weeks later... haha.
 
Joined
Dec 10, 2007
Messages
7,185 (1.96/day)
Likes
769
Location
Adelaide Australia
System Name Becca 2
Processor AMD A10 4600m quad core @ 2.3 ghz
Motherboard dunno
Cooling Logitech alto connect
Memory 16 Gig ddr3 1600mhz
Video Card(s) Ati HD 7660G + & 7470M
Storage 1 TB
Audio Device(s) onboard crap
Software Windows 7 Home Premium 64 bit with sp1
#9
No i have had no real horror stories like that obviously Samsung in Europe have got problems if thats how things go. Pity you didnt have my sister there to follow up for you guarenteed sheed be on the phone to em and the next day ud have a fully fixed monitor at your door. :D
 
Joined
Jul 26, 2007
Messages
536 (0.14/day)
Likes
41
Location
Melbourne, Australia
System Name beast
Processor 3930K
Motherboard Gigabyte GA-X79-UD3
Cooling Noctua NH-U12P SE2011
Memory 16GB Kingston Value DDR3 1333Mhz CL9
Video Card(s) Sapphire 5870 1GB
Storage 1x 120GB Intel 520
Display(s) 3x X243BW@5760x1080
Case Antec P182
Power Supply Antec TruePower Trio 650
Software Windows 7 Ultimate 64
#10
Won't the companies consider this defamation.. why is this making the news page?
 

btarunr

Editor & Senior Moderator
Staff member
Joined
Oct 9, 2007
Messages
34,335 (9.22/day)
Likes
17,427
Location
Hyderabad, India
System Name Long shelf-life potato
Processor Intel Core i7-4770K
Motherboard ASUS Z97-A
Cooling Xigmatek Aegir CPU Cooler
Memory 16GB Kingston HyperX Beast DDR3-1866
Video Card(s) 2x GeForce GTX 970 SLI
Storage ADATA SU800 512GB
Display(s) Samsung U28D590D 28-inch 4K
Case Cooler Master CM690 Window
Audio Device(s) Creative Sound Blaster Recon3D PCIe
Power Supply Corsair HX850W
Mouse Razer Abyssus 2014
Keyboard Microsoft Sidewinder X4
Software Windows 10 Pro Creators Update
#11
Keep us posted about its condition when it finally returns from its tour of Austria.

Won't the companies consider this defamation.. why is this making the news page?
It's an editorial. Like the one in your newspaper.
 

newtekie1

Semi-Retired Folder
Joined
Nov 22, 2005
Messages
24,287 (5.51/day)
Likes
10,387
Location
Indiana, USA
Processor Intel Core i7 4790K@4.6GHz
Motherboard AsRock Z97 Extreme6
Cooling Corsair H110i GTX
Memory 32GB Corsair DDR3-1866 9-10-9-27
Video Card(s) PNY XLR8 GTX1060 6GB
Storage 480GB Crucial MX200 + 2TB Seagate Solid State Hybrid Drive with 128GB OCZ Synapse SSD Cache
Display(s) QNIX QX2710 1440p@120Hz
Case Corsair 650D Black
Audio Device(s) Onboard is good enough for me
Power Supply Corsair HX850
Software Windows 10 Pro x64
#12
Won't the companies consider this defamation.. why is this making the news page?
Companies generally know, as long as the story is true, it can't be defamation.
 
Joined
Aug 10, 2007
Messages
4,059 (1.07/day)
Likes
1,123
Location
Geneva, FL, USA
Processor Intel i5-6600
Motherboard ASRock H170M-ITX
Cooling Cooler Master Geminii S524
Memory G.Skill DDR4-2133 16GB (8GB x 2)
Video Card(s) Gigabyte R9-380X 4GB
Storage Samsung 950 EVO 250GB (mSATA)
Display(s) LG 29UM69G-B 2560x1080 IPS
Case Lian Li PC-Q25
Audio Device(s) Realtek ALC892
Power Supply Seasonic SS-460FL2
Mouse Logitech G700s
Keyboard Logitech G110
Software Windows 10 Pro
#13
So this leads me to ask the question: "Have you had any horrid warranty issues?" Not so much ones where it just took long, but one were the defective item was pushed down such an inefficient chain instead of doing the obvious? If so, let us know.
Not really. I mostly opt for an OEM part if available. I pay less and if it dies, turnaround time is usually 3 days (Newegg standard shipping). Less hassles, less outsourced support calls, etc.
 
Joined
Feb 18, 2009
Messages
238 (0.07/day)
Likes
33
Processor i7 8700K
Motherboard MSI Gaming Z370
Memory 16 GB Adata DDR4 3000 MHz CL16
Video Card(s) Gigabyte 1070 Ti Gaming OC
Display(s) 23" Fujitsu-Siemens Amilo LSL 3230T 1080p
Software Windows 10 x64 Pro
#14
I feel that you are still lucky, in an unfortunate kinda way.
My monitor (and router, also), which I acquired 4 months ago from a (Romanian) store (named UltraPRO) is practically without warranty (and it had 3 years written down on the papers I signed at the store when I bought it).
Guess what? In between time, UltraPRO just bankrupted and... disappeared (yes, no more phone lines. And NO MORE STORES). With all the components/PCs/printers etc. it had in service from people like you and I. I don't know the saucy details, but I know many people remained without various electronics, and even many more live with the fear that their new appliance could break any day without any chance of being taken to repairs, as per warranty.
PS: UltraPRO was a big (veeeery big) player on the Romanian PC market. This is a true story. No one knows where to find the company owners...
 
Last edited:
Joined
Aug 30, 2006
Messages
6,374 (1.54/day)
Likes
983
System Name ICE-QUAD // ICE-CRUNCH
Processor Q6600 // 2x Xeon 5472
Memory 2GB DDR // 8GB FB-DIMM
Video Card(s) HD3850-AGP // FireGL 3400
Display(s) 2 x Samsung 204Ts = 3200x1200
Audio Device(s) Audigy 2
Software Windows Server 2003 R2 as a Workstation now migrated to W10 with regrets.
#15
Simply vote with your wallet. Don't ever buy a Samsung product again, there is a lot of competition out there with similar offers.
Unfair. Samsung do do great products. They need to get this message: BAD MANAGEMENT of EU warranty. Who knows what kind of kick-backs are going on through the outsourcing chain. Let's hope heads roll. Samsung HQ; sort it out!

Good luck Dark. Hope you get a fully working unscratch undamaged warranty repair very soon.
 
Joined
May 4, 2007
Messages
2,165 (0.56/day)
Likes
361
Location
Wallingford, CT
Processor Intel i7-5930k
Motherboard ASRock Taichi X99
Cooling Phanteks PH-TC14PE
Memory 4x8GB HyperX FURY DDR4-2666 15-17-17-15
Video Card(s) MSI GTX 1070 Gaming X 8G
Storage 1x Plextor PX-512M6S SSD, 1x WD 750gb HDD, 2x Hitachi 2TB HDD, 1x Seagate 4TB HDD
Display(s) 2x Dell P2314H
Case Fractal Define R4
Audio Device(s) Onboard
Power Supply Corsair AX860i
Mouse ROCCAT Kone Pure Color White
Keyboard Corsair K95 RGB - Cherry MX Brown
Software Windows 10 Professional x64
#17
I've never had a warranty problem. Always get my stuff back fast and it always goes to one place. Maybe it's just Austria.
 
Joined
Aug 16, 2007
Messages
7,181 (1.90/day)
Likes
720
#17
shouldnt this be on like generalnonsense.net??? :laugh: joke

anyway i think that its not samsungs fault its more likely the outsourced companies fault

i mean like in the uk rexo handles the hard drives for repair and replacement

mines had a bad sector no problem they say it will get replaced, so it is coming to glasgow and wham it gets sent back to england (address issues or no one at home i think), no problem i answered an email and it was there within 2 days by courier, 2 days because it took them a while to respond to the email

i have a samsung monitor kinda good but its not the best

i do feel bad about the situation the amount of places its been in is ridiculous it should just be like the repair and replacement place and that's it, maybe they would have to wait for a new monitor to come but should not take more than a 5 days for all that if they dont have a monitor or parts which they should lol
 

DanTheBanjoman

Señor Moderator
Joined
May 20, 2004
Messages
10,488 (2.12/day)
Likes
1,331
#18
You make it look as if Samsung is doing something bad, yet a turn around time of less than a month is quite good compared to certain other companies. I hardly think personal opinions that are this biased belong on the front page, no matter what you call them.
 
Joined
Jul 28, 2008
Messages
2,525 (0.74/day)
Likes
506
System Name Desktop | Poweredge r410
Processor i5 6500 4.5GHz@1.275V | 2 x E5620 @2.4GHz
Motherboard ASRock Fatal1ty Gaming | Intel 5500
Memory 16GB DDR4 2400MHz | 32GB ECC DDR3
Video Card(s) RX480 8GB |On-Board
Storage 250GB SSD + 512GB SSD|4x320GB
Display(s) 27" Dell + 2 x 24" LCD Setup
Case Fractal Design Define Nano S
Software Windows 10 | Server 2012 r2
#19
Yes those people find them self smart outsorcing their jobs. But one day bigger companies will jump them ang go directly to the poor guy in India. It look to me that some one will sleep on the street.
And we wonder why global crisis. Only 10% of people in the world are producing manufactoring other 90% are just trading. No matter how efficient those 10% are can`t feed the whole world.
 
Joined
Aug 16, 2007
Messages
7,181 (1.90/day)
Likes
720
#19
Yes those people find them self smart outsorcing their jobs. But one day bigger companies will jump them ang go directly to the poor guy in India. It look to me that some one will sleep on the street.
And we wonder why global crisis. Only 10% of people in the world are producing manufactoring other 90% are just trading. No matter how efficient those 10% are can`t feed the whole world.
well india actually has a booming it sector and has rapidly developing high tech manufacturing

in some ways its like a non communist nice lovable china

china has its poor india has its poor but both are booming


food has nothing to do with manufacturing, its like agriculture and thats not the same, some places base thier economy on agriculture like places in south america
 

Necrofire

New Member
Joined
Nov 1, 2007
Messages
585 (0.16/day)
Likes
43
System Name Chuck
Processor Core i5-2500k @ 4.5Ghz
Motherboard msi P67A-C43
Cooling hyper 212, 2 120mm fans
Memory 8GB DDR3 1600MHz
Video Card(s) XFX 6870
Storage 60GB sata3 sandforce ssd, 1TB samsung hdd
Display(s) Yamakazi Catleap
Case Possibly Antec, not sure
Audio Device(s) Onboard
Power Supply Rosewill 600W
#20
I'd like to add that people have at least two good options when it comes to getting what they want from support:

While talking to someone about your item that is with them, be very angry at first, then as they "personally" take care of things, calm down and thank them a few times. Throw in an apology for the anger and the gentleman on the other line will more than likely actually take care of things himself as much as he can.

Or, you can just be as nice as possible but call very often. Apologize for calling so much, and explain you are losing time/money because this item isn't working (I mean, a computer without a monitor can't play crysis very well can it?).

When I spilled a 44 ounces of sugary drink onto my laptop, I sweet-talked them into sending me a free keyboard since my was broken, despite being out of warranty.


Also, w1zz hit the nail on the head. If you are unhappy with a company the best thing you can do is stop purchasing their products. The second best thing you can do is do what you just did, and tell everyone else about bad service.

Regardless of how you handle things Darksaber, call the company that you think has your monitor every day to see what the status is, and keep us updated.
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
15,317 (4.00/day)
Likes
4,724
Location
US
Processor 2500k \ 3770k
Motherboard ASRock Z68 \ Z77
Memory Samsung low profile 1600
Video Card(s) XFX 6770 \ XFX R9 290X
Storage Intel 80Gb (SATA2) WD 250Gb \ Team SSD+Samsung Evo 250Gb+500Gb+ 2xCorsair Force+WD250GbHDD
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( original ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-V475 \ Marantz SR5008 Tannoy Mercury MKII Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse MS intelimouse \ Logitech G700s + Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
#21
Whats crazy is that it can go though all those companys and still be cheaper than the alternative.
 
Joined
Jan 9, 2008
Messages
621 (0.17/day)
Likes
67
Processor INTEL Core i5-2500K - 4.4GHZ
Motherboard ASUS P8P67 (REV 3.0) LGA 1155
Memory CORSAIR Vengeance 16GB (4 x 4GB) DDR3 1600
Video Card(s) GIGABYTE GTX 980
Storage SAMSUNG 840 EVO 1 TB x 2 + 2xWD6400AAKS RAID 0
Display(s) LG 34UM65 (2560x1080)
Case CORSAIR 650D
Audio Device(s) Sound Blaster Z
Power Supply CORSAIR RM850
Mouse CORSAIR Raptor M45
Keyboard CORSAIR K70
Software Windows 10 Pro x64
#22
At bottom of this article:



I lol'ed
 

Darksaber

W1zzard's Sidekick
Staff member
Joined
Jul 8, 2005
Messages
2,642 (0.58/day)
Likes
1,074
Location
Gmunden, Austria
System Name Core i7 Overclocked - Main Workstation
Processor Core i7 940 at 3.66 GHz
Motherboard Asus P6T Deluxe
Cooling Noktua U14P Super Silent
Memory 3x2GB OCZ 1600 MHz CL8
Video Card(s) 2x MSI Cyclone Radeon 6850 1GB in Crossfire - tuned to be silent
Storage G.Skill 240GB Sandforce SSD, 1x 640GB Samsung F1, 2x500GB Samsung Spinpoint, 1.5TB External Samsung
Display(s) Samsung 305T 30" 2560x1600 DVI LCD
Case Corsair Obsidian 800D
Audio Device(s) Asus Xonar D2X PCIe
Power Supply Thermaltake Toughpower XT 750W
Software Windows 7 Home Premium 64 Bit
#23
well the purpose is not to put the doom and gloom on samsung. Nor do i think that samsung makes bad products. What i was trying to point out is the factis the inability of some companies to keep an efficient workflow. I was just interested, if there are other stories like that out ther with such weird service structures. Thus the editorial :) Samsung just happen to be a great example of the moment :)

cheers
darksaber
 
Joined
Sep 6, 2008
Messages
378 (0.11/day)
Likes
13
Location
Fairfax, Virginia
System Name eYi
Processor i7 920 D0
Motherboard Gigabyte X58A-UD5
Cooling Silver Arrow
Memory 3x2GB G.Skill Pi 1600mhz 7-8-7-24
Video Card(s) Sapphire 6870 1GB
Storage OS: Velociraptor 300GB
Display(s) Samsung 226BW
Case Silverstone Raven 2
Audio Device(s) Onboard
Power Supply Enermax Revolution85+ 1050w
Software Win7 Pro
#24
that sucks man. samsung just makes the service ticket and has an option of either:
1) i ship my monitor to them and they deliver the replacement to my house
2) i ask them to ship to the nearest UPS and swap monitors there, paying nothing, but waiting about 7 business days.
 
Joined
May 13, 2009
Messages
176 (0.06/day)
Likes
25
Processor Core i7 @ 3.5GHz stock voltage
Motherboard MSI Eclipse
Cooling Noctua NH-12P SE
Memory 6 GB 1066MHz
Video Card(s) 2x GTX260 @ 701/1506
Storage Raptor 74 GB
Display(s) NEC MultiSync 2080UX+
Power Supply Corsair HX620
Software Win7
#25
Knowing big companies, Samsung is laughing all the way to the bank with your money.:roll:
And I'm sure their Austrian cronies are telling jokes about it at lunch.