• We've upgraded our forums. Please post any issues/requests in this thread.

Samsung S3 keeps resetting

Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#1
My Samsung SIII just won't stop resetting. Sometimes it begins the boot sequence with the model number and make on the screen and immediately resets indefinitely, or sometimes whilst I'm using it. Anyone know if this is a hardware or software problem? :)
 

tigger

I'm the only one
Joined
Mar 20, 2006
Messages
10,476 (2.44/day)
Likes
1,673
System Name Black to the Core MKIV
Processor Intel I7 6700k
Motherboard Asus Z170 Pro Gaming socket 1151
Cooling NZXT Kraken X61 280mm radiator
Memory 2x8gb Corsair vengeance LPX 2400 DDR4
Video Card(s) XFX Radeon R9 290 4gb ddr5
Storage Patriot Blast 120gb ssd Boot and WD10EADX-22TDHB0 1TB Data
Display(s) Dell 2408WFP 24" 1920x1200
Case Nzxt IS 340
Audio Device(s) Asus xonar dsx pci-e
Power Supply Corsair CX750
Mouse Logitech G502
Software Win 10 Pro x64
#2
Tried a factory reset as a last resort?
 
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#3

Fourstaff

Moderator
Staff member
Joined
Nov 29, 2009
Messages
9,376 (3.19/day)
Likes
2,100
Location
Home
System Name Asus K50-X5DAB \\ Orange!
Processor Athlon QL-65 2.2Ghz \\ 3570K
Motherboard Laptop \\ ASRock z77 Extreme4
Cooling Laptop \\ H100i
Memory 1x1GB + 1X2GB \\ 2x4Gb 1600Mhz CL9 Corsair XMS3
Video Card(s) Mobility Radeon HD4570 512mb \\ Zotac 660Ti OC 2Gb
Storage 250Gb \\ Samsung 840 250Gb + Toshiba DT01ACA300 3Tb
Display(s) 15.6" 1366x768 \\ LG 22EA53VQ
Case Laptop Chassis \\ NZXT Phantom 410 Black/Orange
Power Supply Power Brick \\ Corsair CXM500w
#4
Joined
Oct 2, 2005
Messages
2,908 (0.65/day)
Likes
656
Location
Baltimore MD
Processor FX-8320@ 4.2Ghz
Motherboard Gigabyte 970A-UD3
Cooling Xigmatek S1283
Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#5
turn the phone off
hold home + volume up
press power while holding home + volume up
continue holding home + volume up until you get into recovery
once in recovery use volume rocker to chose factory reset data and power or home to select it

XDA will be able to help
http://forum.xda-developers.com/forumdisplay.php?f=1569
 
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#6
turn the phone off
hold home + volume up
press power while holding home + volume up
continue holding home + volume up until you get into recovery
once in recovery use volume rocker to chose factory reset data and power or home to select it

XDA will be able to help
http://forum.xda-developers.com/forumdisplay.php?f=1569
It's resetting before I can get the chance to select factory reset haha I'll have to get lucky that it stays on long enough first
 
Joined
Apr 17, 2013
Messages
42 (0.02/day)
Likes
12
Location
SS Muffin
System Name Black Dragon Chief
Processor AMD Phenom II 955 (gift from a friend)
Motherboard Asus M4A79 Deluxe (gift from a friendi)
Cooling Stock Phenom II Cooler
Memory Kingston 2x2gb
Video Card(s) Sapphire 6670 1gb DDR3
Storage Segate baracuda 500gb
Display(s) Samsung SyncMaster SA100
Case Chieftec BA-02B-B-B
Audio Device(s) Realtek® ALC1200
Power Supply Custom made by MC Steel
Software Win7 Pro 64bit
#7
RMA it. IMO it's a hardware issue :)
 

InnocentCriminal

Resident Grammar Amender
Joined
Feb 21, 2005
Messages
6,477 (1.38/day)
Likes
844
System Name BeeR 6
Processor Intel Core i7 3770K*
Motherboard ASUS Maximus V Gene (1155/Z77)
Cooling Corsair H100i
Memory 16GB Samsung Green 1600MHz DDR3**
Video Card(s) 4GB MSI Gaming X RX480
Storage 256GB Samsung 840 Pro SSD
Display(s) 27" Samsung C27F591FDU
Case Fractal Design Arc Mini
Power Supply Corsair HX750W
Software 64bit Microsoft Windows 10 Pro
Benchmark Scores *@ 4.6GHz **@ 2133MHz
#8
I had this issue and RMA'd my phone. It is a hardware issue, it's related to the eMMC chip being defective.
 
Joined
Mar 26, 2010
Messages
7,641 (2.71/day)
Likes
1,983
Location
Jakarta, Indonesia
System Name micropage7
Processor Intel G4400
Motherboard MSI B150M Bazooka D3
Cooling Stock ( Lapped )
Memory 16 Gb Team Xtreem DDR3
Video Card(s) Nvidia GTX460
Storage Seagate 1 TB, 5oo Gb and SSD A-Data 128 Gb
Display(s) LG 19 inch LCD Wide Screen
Case HP dx6120 MT
Audio Device(s) Stock
Power Supply Be Quiet 600 Watt
Software Windows 7 64-bit
Benchmark Scores Classified
#9
I had this issue and RMA'd my phone. It is a hardware issue, it's related to the eMMC chip being defective.
yeah resetting first if the problem still stay i guess better rma it.
does your phone get too hot or act someting unusual
 
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#10
yeah resetting first if the problem still stay i guess better rma it.
does your phone get too hot or act someting unusual
It did get a bit hot sometimes actually

I tried to but Samsung sent me the phone back because the phone's IMEI number showed that it's an international model so they wouldn't repair it
 

de.das.dude

Pro Indian Modder
Joined
Jun 13, 2010
Messages
8,201 (2.99/day)
Likes
2,389
Location
Pune
System Name la de da... | Samsung NP355V5C-S05IN
Processor FX 8320 | AMD A8-4500
Motherboard ASRock 990FX Extreme 4 | Samsung something something
Cooling CM Hyper 212 EVO push:pull+ 1 panaflow 113CFM + 2 x 120mm NZXTs | Coolermaster Notepal
Memory 2x4GB DDR3 Corsair Vengeance 1600MHz CL9 | Samsunng 4GB + 2GB DDR3 1600MHz
Video Card(s) AMD 7790 GHZ edition! | 7670M + 7640G
Storage 1TB WD10EZEX | W.D 500GB Green AADS | Samsung 1TB
Display(s) dell S2240l 1080p IPS 21.5" | Samsung antiglare 15.6"
Case NZXT Guardian 921RB(@home) and Antec ASK4000B U3(Current)
Audio Device(s) Realtek ALC892 with THX True Studio | Realtek something
Power Supply Corsair GS600 | 90W Brick, 6 cell 48000mAh battery
Mouse Logitech G400, GOD TIER MOUSE!! LOGitech F310 gamepad!
Keyboard Logitech K200
Software Windows 8.1 x64 | Windows 8.1 x64
Benchmark Scores real men do bench presses not bench marks.
#11
its dead. you need to RMA. its not quite made of reliable components.

if you have the original purchase receipt they will have to RMA it.



if they dont... learn from the mistake and move on to another brand. XD
 

Mussels

Moderprator
Staff member
Joined
Oct 6, 2004
Messages
46,111 (9.57/day)
Likes
13,542
Location
Australalalalalaia.
System Name Daddy Long Legs
Processor Ryzen R7 1700, 3.9GHz 1.375v
Motherboard MSI X370 Gaming PRO carbon
Cooling Fractal Celsius S24 (Silent fans, meh pump)
Memory 16GB 2133 generic @ 2800
Video Card(s) MSI GTX 1080 Gaming X (BIOS modded to Gaming Z - faster and solved black screen bugs!)
Storage 1TB Intel SSD Pro 6000p (60TB USB3 storage)
Display(s) Samsung 4K 40" HDTV (UA40KU6000WXXY) / 27" Qnix 2K 110Hz
Case Fractal Design R5. So much room, so quiet...
Audio Device(s) Pioneer VSX-519V + Yamaha YHT-270 / sennheiser HD595/518 + bob marley zion's
Power Supply Corsair HX 750i (Platinum, fan off til 300W)
Mouse Logitech G403 + KKmoon desk-sized mousepad
Keyboard Corsair K65 Rapidfire
Software Windows 10 pro x64 (all systems)
Benchmark Scores Laptops: i7-4510U + 840M 2GB (touchscreen) 275GB SSD + 16GB i7-2630QM + GT 540M + 8GB
#12
ignore DDD, he's a nokia fanboy (now a microsoft fanboy since they got bought out).



the S3 could very well be software. reset all settings and update to the latest firmware, if that doesnt do it, its physically damaged somehow and needs to be replaced.
 

brandonwh64

Addicted to Bacon and StarCrunches!!!
Joined
Sep 6, 2009
Messages
19,516 (6.46/day)
Likes
6,937
Location
Chatsworth, GA
System Name The StarCrunch Defender! | X58 Cruncher!
Processor I7 6700K @ STOCK | Intel I7-920
Motherboard Gigabyte Z170X-UD5 | Alienware MS-7543 X58
Cooling Corsair A70 Push/Pull | Corsair H50
Memory Crucial Ballistix DDR4 2400 MHz | Pereema 3x2GB DDR3
Video Card(s) Gigabyte Gaming G1 GTX 1070 | Gigabyte 7970 3GB
Storage 2x Samsung Pro 256GB M.2 SSD's in Raid 0 | 4TB Western Digital SATA drive
Display(s) ViewSonic VG2227wm 1080P | OLD viewsonics
Case NZXT Tempest 410 Elite | NZXT Source 210
Audio Device(s) Onboard
Power Supply Corsair 750TX | Enermax Liberty 500W
Mouse MX518 | MX502
Keyboard TESORO Mechanical | ANZO Mechanical
Software Windows 10 Pro on both
#13
Press and hold, all of the buttons same time, the volume UP, home and power buttons. When you see the Samsung logo, release all three buttons. If this works, you should see a menu. Use the volume up and down buttons to select Factory reset, then press the power button.
 

InnocentCriminal

Resident Grammar Amender
Joined
Feb 21, 2005
Messages
6,477 (1.38/day)
Likes
844
System Name BeeR 6
Processor Intel Core i7 3770K*
Motherboard ASUS Maximus V Gene (1155/Z77)
Cooling Corsair H100i
Memory 16GB Samsung Green 1600MHz DDR3**
Video Card(s) 4GB MSI Gaming X RX480
Storage 256GB Samsung 840 Pro SSD
Display(s) 27" Samsung C27F591FDU
Case Fractal Design Arc Mini
Power Supply Corsair HX750W
Software 64bit Microsoft Windows 10 Pro
Benchmark Scores *@ 4.6GHz **@ 2133MHz
#14
You need to download the eMMC brick bug app, if you have a faulty chip, then you're boned if you can't get it repaired under warranty.

I know this from having the exact same problem with my SGS3. If it isn't a faulty chip, then by all means do a factory reset and update via Kies. 4.3 should be with us in a couple of months.

:D

If it is bugged and you can't get it repaired under warranty, do not flash a custom ROM.
 
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#15
You need to download the eMMC brick bug app, if you have a faulty chip, then you're boned if you can't get it repaired under warranty.

I know this from having the exact same problem with my SGS3. If it isn't a faulty chip, then by all means do a factory reset and update via Kies. 4.3 should be with us in a couple of months.

:D

If it is bugged and you can't get it repaired under warranty, do not flash a custom ROM.
I'd try that but the phone won't get to the stage of turning on for me to download it haha

The seller has agreed to RMA it though so I need to send it to the USA
 

InnocentCriminal

Resident Grammar Amender
Joined
Feb 21, 2005
Messages
6,477 (1.38/day)
Likes
844
System Name BeeR 6
Processor Intel Core i7 3770K*
Motherboard ASUS Maximus V Gene (1155/Z77)
Cooling Corsair H100i
Memory 16GB Samsung Green 1600MHz DDR3**
Video Card(s) 4GB MSI Gaming X RX480
Storage 256GB Samsung 840 Pro SSD
Display(s) 27" Samsung C27F591FDU
Case Fractal Design Arc Mini
Power Supply Corsair HX750W
Software 64bit Microsoft Windows 10 Pro
Benchmark Scores *@ 4.6GHz **@ 2133MHz
#16
As it's a US model, you're better off getting your money back.
 
Joined
Apr 21, 2010
Messages
4,623 (1.65/day)
Likes
1,995
Location
Redditch, Worcestershire, England
System Name RyZen Reynolds
Processor Ryzen 1600 6c/12t -3.8Ghz@1.26v
Motherboard Asrock AB350m
Cooling Wraith Spire
Memory 16GB DDR4 2800
Video Card(s) PNY GTX 780 Ti
Storage Seagate 1TB - 128GB SSD
Display(s) BenQ G2420HD
Case Corsair Carbide Series SPEC-01
Audio Device(s) Onboard
Power Supply Corsair VS 550w
Mouse Zalman ZM-M401R
Keyboard Razor Lycosa
Software Windows 10 Home x64
#17
As it's a US model, you're better off getting your money back.
I agree, could be messy shipping overseas and waiting etc.

Side note: I was just thinking I haven't seen you for a while around here, how's things man, be sure to pop over to the clubhouse and check in when you're around :toast:
 
Joined
Oct 9, 2010
Messages
1,281 (0.49/day)
Likes
466
Location
Kolkata, India
System Name Kaby | HP ab221TX laptop
Processor Intel Core i5 7600K @stock | Intel Core i5 5200U
Motherboard Asus Maximus VIII Ranger | HP
Cooling Cooler Master Seidon 120V hydro cooler | Laptop standard copper cooler
Memory 4*8 GB Kingston HyperX Fury @2900 MHz 15-15-15-35 2T | 8GB DDR3 1600MHz
Video Card(s) Sapphire Radeon R9 270X VaporX: Core: 1150 MHz, memory 1485 MHz | Intel HD Graphics + NVIDIA GT940M
Storage HyperX 3K 240 GB+Fury 240 GB SSDs, WD10EARS, ST500DM002, ST2000DM006 | Toshiba MQ01ABD100
Display(s) Dell S2240M 22" Full HD IPS widescreen| 15.6" full HD IPS LED LCD (LG Display)
Case Corsair Carbide 100R | HP ab221TX chassis
Audio Device(s) Realtek ALC1150 (Supreme FX) | Realtek ALC 290 with Bang & Olufsen (B&O Play)
Power Supply Corsair CS750M | 65W power brick
Mouse Logitech G300S | Synaptics SMBus touchpad
Keyboard Cooler Master Storm Devastator | Island style backlit keyboard
Software Windows 10 Pro | Windows 10 Home x64
#18
There was this software bug in some of Samsung's Android phones and just a firmware update fixed it. Anyways, if you have warranty, RMA it. :)
As for Samsung's quality, they are top notch. And till now, I have seen that their phones are the only ones which remains alive after some water damage- Thanks to the epoxy coating they use surrounding the important BGA chips. As for Nokia, their phones have a Samsung EEPROM itself and many of their phone's LCD are made by Samsung. XD
 
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#19
Joined
Apr 15, 2009
Messages
2,895 (0.91/day)
Likes
258
System Name N/A
Processor i7-4790K
Motherboard Asus Z97-A
Cooling Thermalright True Power 140
Memory 2 x 8GB GeIL Potenza 2400Mhz
Video Card(s) MSI GTX 970 Gaming
Storage 2TB Seagate Barracuda
Display(s) 24" Samsung 1080p LED Monitor
Case Phanteks Enthoo Pro
Power Supply Corsair TX650W
Mouse Logitech MX518
Keyboard Corsair K70 (Brown MX)
Software Windows 8.1
#20
Update: Got the phone back it's fixed but I had to call eBay 4 times to get in contact with the seller after sending off the phone. They listed a number that went straight to voicemail (probably intentionally) but I eventually contacted the seller in a 3-way call with an eBay customer advisor who told me my phone would be fixed. I got his number in the conference call and called him right after to rant a bit, when he told me he would charge me for repair. I told him I refuse and I would contact eBay if he tried to bill me after agreeing to fix it in an eBay message. He fixed it at no charge but I've got it back now. I won't buy any electronics online before checking they have an EU warranty, that's what I've taken from this!