• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Samsung SSD NVM Express driver and Windows internal power error

A

Airman

New Member
Joined
Dec 9, 2018
Messages
2 (0.00/day)
Hi everyone,
Just wanted to share this experience because it caused me a headache.

System: new rig with Gigabyte X470 MB and Ryzen 2700X. Graphics NVIDIA Geforce GTX 1050 ti. New PSU. Samsung SSD 970 Pro 512 Gb PCI 3x4 as boot/active OS partition.
Fresh WIndows 10 installation (X64). Two monitor setup.

Problem: when returning from sleep state or hibernation: a Windows BSOD with QUOTE INTERNAL POWER ERROR UNQUOTE. Forced (lengthy) restart...

Solution: The BSOD Internal power error is is mentioned on the web with various proposed causes/solutions which did not help. I tried everything, changing lots op power plan settings, updating video drivers, etc etc. Finally I uninstalled the latest version of the Samsung NVME drivers: Samsung_NVM_Express_Driver_3.0. Please note that Windows 10 has built-in support for NVME, so you do not really need this.
This solved the issue. Perhaps this driver provides a minimal performance gain but it also interferes with your ACPI. Beware!
 
Last edited:
Ahhzz

Ahhzz

Moderator
Staff member
Joined
Feb 27, 2008
Messages
8,741 (1.48/day)
System Specs
System Name OrangeHaze / Silence
Processor i7-13700KF / i5-10400 /
Motherboard ROG STRIX Z690-E / MSI Z490 A-Pro Motherboard
Cooling Corsair H75 / TT ToughAir 510
Memory 64Gb GSkill Trident Z5 / 32GB Team Dark Za 3600
Video Card(s) Palit GeForce RTX 2070 / Sapphire R9 290 Vapor-X 4Gb
Storage Hynix Plat P41 2Tb\Samsung MZVL21 1Tb / Samsung 980 Pro 1Tb
Display(s) 22" Dell Wide/24" Asus
Case Lian Li PC-101 ATX custom mod / Antec Lanboy Air Black & Blue
Audio Device(s) SB Audigy 7.1
Power Supply Corsair Enthusiast TX750
Mouse Logitech G502 Lightspeed Wireless / Logitech G502 Proteus Spectrum
Keyboard K68 RGB — CHERRY® MX Red
Software Win10 Pro \ RIP:Win 7 Ult 64 bit
Hm. Interesting information to have, thanks for posting, and welcome :)
 
Mussels

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.19/day)
Location
Oystralia
System Specs
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
this sounds unusual, but thanks for posting the issue and fix - sooner or later it will help someone
 
xkm1948

xkm1948

Joined
Mar 18, 2008
Messages
5,717 (0.97/day)
System Specs
System Name Virtual Reality / Bioinformatics
Processor Undead CPU
Motherboard Undead TUF X99
Cooling Noctua NH-D15
Memory GSkill 128GB DDR4-3000
Video Card(s) EVGA RTX 3090 FTW3 Ultra
Storage Samsung 960 Pro 1TB + 860 EVO 2TB + WD Black 5TB
Display(s) 32'' 4K Dell
Case Fractal Design R5
Audio Device(s) BOSE 2.0
Power Supply Seasonic 850watt
Mouse Logitech Master MX
Keyboard Corsair K70 Cherry MX Blue
VR HMD HTC Vive + Oculus Quest 2
Software Windows 10 P
Samsung driver helped performance for my 960 Pro though.
 
A

Airman

New Member
Joined
Dec 9, 2018
Messages
2 (0.00/day)
xkm1948 said:
Samsung driver helped performance for my 960 Pro though.
Click to expand...
No doubt about that. This problem may not be present on all platforms. But if it happens on yours, you may be willing to sacrifice some performance to avoid BSOD restarts.
 
R

Rielkin

New Member
Joined
Jan 7, 2019
Messages
2 (0.00/day)
I have Gigabyte Aorus x470 gaming 7 wifi with 2x 250gb Samsung 970 pro nvme and i had the same problem, so thanks "Airman" for this info. (problem #1 with BSOD solved)

(problem # 2): after waking from sleep mode, my computer ran into the windows, but after a while it suddenly restarted..., my solution is that I must have program "RGB Fusion 2.0" switched on before sleep mode. (I have bios F6 and RGB Fusion 2.0 version B19.0104.1)

maybe this will help people like me
PS: excuse me for my English
 
Last edited:
dorsetknob

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"
Joined
Mar 17, 2005
Messages
9,105 (1.31/day)
Location
Dorset where else eh? >>> Thats ENGLAND<<<
Just a post quote ??
Nothing to add to your post @Rielkin ???
 
Mussels

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.19/day)
Location
Oystralia
System Specs
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
he edited his post, it's all good

I feel like i dodged a bullet with my AX370, i nearly got a gigabyte/aorus x470...
 
R

Rielkin

New Member
Joined
Jan 7, 2019
Messages
2 (0.00/day)
Mussels said:
he edited his post, it's all good

I feel like i dodged a bullet with my AX370, i nearly got a gigabyte/aorus x470...
Click to expand...
Gigabyte design is nice, their software is terrible. I'd rather buy Asus.
 
You must log in or register to reply here.
Top