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Sapphire 6800 constantly crashing due to driver timeout

confusedashell

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Hello guys,

I have a newly build PC and the specs are listed below;

CPU: R7 5800x
GPU: Rx 6800
RAM: 32gb
MOB: ROG Strix X570-E
Windows 10 pro Version 20H2
OS build 19042.685

The first two days the PC is running smoothly son can play Valorant and I can run the Heaven Benchmark smoothly, then all of a sudden I got this driver timeout error. Every time we launch a game there is always a driver timeout error.
So I wipe everything back to zero and install from scratch, still the same we can't play any game even running benchmark makes the PC crush. I removed my anti virus, tried using driver easy/DDU, installing in safe mode still the same PC crashed every time we launch game.

Please help I am beginning to lose hope on this built.
 

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Try to remember or maybe determine if anything was installed when this issue appeared. Some software, or even Win update.
Also if you have any OC on the system (CPU/RAM) you should reverse it to default and try again by cleaning and re-installing drivers.
Any GPU OC with MSI afterburner?
 

Solaris17

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Man, I can understand reinstalling drivers etc. But I do not understand the amount of crap people put up with when it comes to hardware.

I would have RMAd that card when it did it after reinstalling drivers. and failed stress tests.

Formatting a system, uninstalling AV should be completely unnecessary for any peripheral hardware save, for the motherboard, or platform as a whole.

Blows my mind.
 
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If the system with the RX 6800 card ran fine first 2 days, then the card must have developed a fault, what with all the driver time outs and all. Looks like rx6800 quality control issue... Try some other AMD card if you have handy if that one works, this one is indeed faulty or drivers are so poor that they randomly develop a fault?
 
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What are you running for your power supply? Too little power will cause crashes and possible damage the components.

if youre not running at least 750 watt psu then you will not have enough power and will cause crashing under heavier loads. like gaming.

with 32gb of ram that is not an issue and your OS isnt the issue either. my bet is on lack of enough power. especially since you already stated that you redid the bios and drivers and everything on the software side.

Also are you running with 1 pcie cable or with 2. Some people that had your issue added a second cable and it solved the issue for them.
 

confusedashell

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What are you running for your power supply? Too little power will cause crashes and possible damage the components.

if youre not running at least 750 watt psu then you will not have enough power and will cause crashing under heavier loads. like gaming.

with 32gb of ram that is not an issue and your OS isnt the issue either. my bet is on lack of enough power. especially since you already stated that you redid the bios and drivers and everything on the software side.

Also are you running with 1 pcie cable or with 2. Some people that had your issue added a second cable and it solved the issue for them.
PSU is 1kw gold corsair, 2 pci cable on GPU.

Try to remember or maybe determine if anything was installed when this issue appeared. Some software, or even Win update.
Also if you have any OC on the system (CPU/RAM) you should reverse it to default and try again by cleaning and re-installing drivers.
Any GPU OC with MSI afterburner?
No OC done, card was used out of the box. :(
 
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Hold the phone!... :)
I have to report that today I've been playing some Portal 2 mods on my second computer with a Radeon HD 7970 and Win7 with the latest 20.11.2 WHQL Radeon drivers and guess what - driver time out as well.
A not demanding game even for a HD 7970 and after some 15 minutes playing it threw me out 2x with the time out issue, the second time the Radeon driver opened an AMD support/issue report form.
Looks like the newest drivers are to blame for time out issues!
 
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Hold the phone!... :)
I have to report that today I've been playing some Portal 2 mods on my second computer with a Radeon HD 7970 and Win7 with the latest 20.11.2 WHQL Radeon drivers and guess what - driver time out as well.
A not demanding game even for a HD 7970 and after some 15 minutes playing it threw me out 2x with the time out issue, the second time the Radeon driver opened an AMD support/issue report form.
Looks like the newest drivers are to blame for time out issues!
Using 20.11.2 drivers on RX 480, no time outs here while playing Doom Eternal for hours, but I did have issues with no audio over HDMI after updating the drivers.
 
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I'd suggest turning off "Radeon Chill" seems to help here...
 
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Benchmark Scores Don't do em anymore.
Hope you find a working AMD 6800 series or Nvidia equivalent.
 
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I've returned my GPU as AMD said this is hardware problem.
Looks like faulty hardware to me.

But for me, it's always been an unstable GPU core OC, so far. It's because I need to find the right GPU voltage and possibly have a brick wall at 1.9 Ghz.
But, was able to play GTA V for hours yesterday without a video crash. That was after I did another VBIOS tweak and manually fine tuned the GPU boost curve. (RX 5600XT configured as a poor man's RX 5700)
 
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