Sapphire R9 280X vapor X no display

[dj2018]

Hi all

Maybe this thread has been posted before, but I'm willing to give it a shot and maybe get the best possible answers on here as I seem not to have much luck with sapphire tech support.
what my actual problem is that...
I put my video card in my system, my PSU is powerful enough as I have been informed by a computer shop..
anyway to cut the story short, plug my card in, power up pc, Fans spin and lights light up but no display output from any of the connection, DP,DVI & HDMI. I have tried the vide card in another working system also with a good PSU and still the same result. After doing some intense research ...Thanks to google, its giving me information that my video card is getting adequate power no problems, but my gpu chip may need a re-flow/re-ball. does this sound like to case?
just to be clear that my video card is the dual fan and not the triple....
I will await for any help possible..

Just one more thing to add.... I did use the dual bios dip switch in hope but once that's pressed, that's lights up blue, but still no changes.
thank you for reading and hope that someone can verify what I have discovered from google

 

[eidairaman1]

Please give us complete system specs of your machine and the other machine you tried the card in.

The 'S' switch on the card is for UEFI/CSM bios, when it is blue it is utilizing the UEFI bios, if not lit up it is utilizing the CSM.

 

[dj2018]

Hi..

My apologies..

here are my system specs:
Motherboard - MSI 970a sli krait edition
Cpu - AMD fx 4300 black edition " 3.8 ghz quadcore turbo to 4.0 ghz ( Factory Unlocked CPU)
Memory - corsair ddr3 1333mhz 4 gig " 2 x 2 gig modules
hard drives - Samsung spinpoint 1TB 7200 rpm 64 mb cache and crucial 120 gig SSD drive ( primary boot drive)
power supply - OCZ xtreme 700 w 80 plus

the other system specs that the card was tried in is::
gigabyte z77-pro4
intel i5 @ 3.4 ghz quad core
2x2 gig ddr3 crucial balistix @ 1600mhz
500 gig Samsung HDD @ 64mb cache
corsair 750w psu also 80 plus.

the card was given to me from a friend, so of course warranty has expired.
and my country of residence is the Netherlands.
I hope I have sufficed enough information?

 

[eidairaman1]

Hi..

My apologies..

here are my system specs:
Motherboard - MSI 970a sli krait edition
Cpu - AMD fx 4300 black edition " 3.8 ghz quadcore turbo to 4.0 ghz ( Factory Unlocked CPU)
Memory - corsair ddr3 1333mhz 4 gig " 2 x 2 gig modules
hard drives - Samsung spinpoint 1TB 7200 rpm 64 mb cache and crucial 120 gig SSD drive ( primary boot drive)
power supply - OCZ xtreme 700 w 80 plus

the other system specs that the card was tried in is::
gigabyte z77-pro4
intel i5 @ 3.4 ghz quad core
2x2 gig ddr3 crucial balistix @ 1600mhz
500 gig Samsung HDD @ 64mb cache
corsair 750w psu also 80 plus.

the card was given to me from a friend, so of course warranty has expired.
and my country of residence is the Netherlands.
I hope I have sufficed enough information?

Give us pictures of the card to include the white labels on the back of it.

He most likely bricked the card with a improper bios.

Do you have another gpu you can put in to verify you get any display?

@dj2018

 

[dj2018]

hi,
yes I have another card and display is 100%.
here are the requested pictures of the video card, my apologies for the quality as taken from my mobile phone.

just for curiosity... if the card is finished, surly nothing would work on it right? fans and lights?

 

[eidairaman1]

hi,
yes I have another card and display is 100%.
here are the requested pictures of the video card, my apologies for the quality as taken from my mobile phone.

just for curiosity... if the card is finished, surly nothing would work on it right? fans and lights?

Take the pic of the white lables again please, they are blurred

 

[INSTG8R]

Give us pictures of the card to include the white labels on the back of it.

He most likely bricked the card with a improper bios.

Do you have another gpu you can put in to verify you get any display?

@dj2018

Kinda concur here I would suspect a bad BIOS flash has bricked it

 

[eidairaman1]

I presume this is your card as long as the sku numbers match up.
http://www.sapphiretech.com/productdetial.asp?pid=5A4A61A0-149A-4AC9-8F49-1407F20C1E7E&lang=eng

To answer you a bad bios flash would allow the card to show power but not allow it to initiate the display outputs because sequence is messed up via address space in the bios itself.

By the way are you using 2 separate 8 pin pci express rails from psu going to the card?

 

[dj2018]

so what your saying is then my card isn't exactly shot I would put it another way but prefer not to say if you understand. and the link you posted is my exact card

Is there a way to actually recover this if it is the case?

I presume this is your card as long as the sku numbers match up.
http://www.sapphiretech.com/productdetial.asp?pid=5A4A61A0-149A-4AC9-8F49-1407F20C1E7E&lang=eng

To answer you a bad bios flash would allow the card to show power but not allow it to initiate the display outputs because sequence is messed up via address space in the bios itself.

By the way are you using 2 separate 8 pin pci express rails from psu going to the card?

the answer to that is Yes

 

[eidairaman1]

so what your saying is then my card isn't exactly shot I would put it another way but prefer not to say if you understand. and the link you posted is my exact card

Is there a way to actually recover this if it is the case?



the answer to that is Yes

Yes there is 1 way to do it however further testing needs to happen.

Have you updated the motherboard bios?

 

[dj2018]

hi,

maybe this picture is of better quality of the white stickers?

my motherboard has the latest bios yes

so, what for testing needs to be done? my motherboard doesn't have on-board graphics and it the bios available for my video card to be re-flashed?

 

[SKBARON]

Have you tried testing it in another pci-e slot in the intel system? I had working AMD cards not initialize in the first slot but working in the other one.

 

[dj2018]

yes and still the same result

 

[eidairaman1]

yes and still the same result

Ok goodie,

Have you updated your motherboard bios?

 

[dj2018]

my motherboard has the latest bios. the computer shop did all this for me where I got the board from

 

[eidairaman1]

my motherboard has the latest bios. the computer shop did all this for me where I got the board from

I hope so...

Ok keep the working card in your top slot, monitor hooked up to it, I want you to plug the vapor X in the pci express 8 slot at bottom if possible (Pcie4).

Make sure to hook up psu cables, use 2 separate rails too.

 

[dj2018]

One More thing I forgot to mention...

when I placed the card in both my system and the intel system... and powered it up it refused to boot as it normally would. Is that the tell tale sign that the bios as you mentioned is messed up and that it halts the system from booting?
that had just sprung into my mind and totally forgot to mention it?

will that damage my system?

also if I do that...place my problematic video card in the 2nd pci-e slot and keep my screen plugged in on the one I have now. Will my pc still boot into windows, even tho the vapour x card is also installed?

 

[eidairaman1]

One More thing I forgot to mention...

when I placed the card in both my system and the intel system... and powered it up it refused to boot as it normally would. Is that the tell tale sign that the bios as you mentioned is messed up and that it halts the system from booting?
that had just sprung into my mind and totally forgot to mention it?

will that damage my system?

also if I do that...place my problematic video card in the 2nd pci-e slot and keep my screen plugged in on the one I have now. Will my pc still boot into windows, even tho the vapour x card is also installed?

Yes it should. So try it now, you are using the main card as your means to see everything going on. We are verifying a few things by doing this testing procedure

 

[dj2018]

ok I will be back.. thank you for your help

 

[dorsetknob]

Is there a way to actually recover this if it is the case?

Yes follow the links in @eidairaman1 Signature

This is my Card if you need Bios (bog Standard Stock Bios ) i can attach /upload it here
Does not show EUfi because i use legacy CSM on a X58 Board
Same Card with EUFI Enabled

 

[dj2018]

ok I did what you asked, pc booted up but as soon as I tried to open internet explorer to back here my system just freeze up. is there an option how I can get my system to run with both cards in please?

so I can do this test that you asked? also what If I was to put the working card in the second slot and the card with problems in the first slot will I still get video from the working card even tho its placed in the second pci-e slot? an idea

 

[eidairaman1]

ok I did what you asked, pc booted up but as soon as I tried to open internet explorer to back here my system just freeze up. is there an option how I can get my system to run with both cards in please?

so I can do this test that you asked? also what If I was to put the working card in the second slot and the card with problems in the first slot will I still get video from the working card even tho its placed in the second pci-e slot? an idea

As long as monitor is hooked up to known working card, yes.

Internet explorer you might want to disable hardware acceleration

Yes follow the links in @eidairaman1 Signature



View attachment 102533

This is my Card if you need Bios (bog Standard Stock Bios ) i can attach /upload it here
Does not show EUfi because i use legacy CSM on a X58 Board
Same Card with EUFI Enabled

He has a vaporx card, i noticed there are plenty of bios for his card in the database.

 

[dorsetknob]

He has a vaporx card, i noticed there are plenty of bios for his card in the database.

Mine does not have that fancy Shroud its a plain shroud as in oblong box shaped GPUz links to same Bios tho
Just pulled mine and its a Sapphire R9 280X Duel OC

https://www.techpowerup.com/gpudb/b2463/sapphire-dual-x-r9-280x-oc

 

[dj2018]

silly question to ask... how to disable hardware acceleration please

ok I tried with the working card in the 2nd pci-e slot and problem one in the first, no screen, so I placed it as before working in first and problem one in the second got back to screen with good one but still tends to freeze up pc.... does it sound like a bios issue on the vapour x video card? and if so is there another alternative route I can do or try to get this sorted. I am indeed so very appreciative of all the help from you guys here ...you are indeed the best there is

hi all,
just wanted to give an update...
I started my pc in safe mode, added the vapour x card and started windows... no freeze up, was able to access windows home screen, also able to goto device manager and it detected the card as an R9 200 series. so in my theory that the card isn't exactly doa, as it's being detected only in safe mode.... any solutions now, I also tried to run gpu-z in safe mode unfortunalty not possible....
another thing maybe I should try.. uninstall all Radeon drivers everything. then place the video card back in the second PCI-E slot and try it... what is your recommendations what I should do ? by windows seeing the card in safe mode... Is that good sign about my video card?

hi I have now both cards in play... uninstalled amd drivers and can use my pc normal without drivers..
used GPU-Z and here is the information for my R9280x video card.. hopefully this can give you some idea as to why or whats wrong with it not to give screen output

 

[eidairaman1]

Sorry for not getting back with you.

What is the graphics card you are using to get the monitor to display so you can get a gpu-z screenshot?