Sapphire R9 285 not working for me

TechyTed · Jul 10, 2018

I have a "refurbished" Sapphire R9 285, that I bought off eBay.

(OK, if you want to lecture me on being stupid...you can skip this thread. Thanks!)

I installed it in my ASUS Sabertooth 990FX / AMD-FX8300 system last night and....NADA...no BIOS message, no display output on HDMI, DVI OR Displayport (tried all three).

So I don't think this is a Windows Driver thing....we aren't even getting a BIOS screen before it attempts to boot.

Now this system has been working fine with a Sapphire HD7750 card, which I removed before I installed the R9 285.

The R9 285 appears to be powering up...the fans are spinning, the Sapphire LED is lit....but no output.

I am using an Antec 550 watt supply (aka Seasonic G series) with the necessary dual six-pin PCIe cable installed and connected to the card.

Any ideas from the gang on how to proceed?

INSTG8R · Jul 10, 2018

First thing to try is the other BIOS. Start there.

dorsetknob · Jul 10, 2018

Verify that the card Functions in another PC ( not your dell )

TechyTed · Jul 10, 2018

INSTG8R said:
First thing to try is the other BIOS. Start there.

Tried the BIOS switch in both positions.

No response either way.

dorsetknob said:
Verify that the card Functions in another PC ( not your dell )

This wasnt in a Dell. Have only tried it in the Asus Sabertooth 990FX MB (which is UEFI) So I need to get a different system to check it out and see what happens

dorsetknob · Jul 10, 2018

Yes i read you tried it in your Sabertooth
the Reason i said try it in another System (but not your dell) is there seems to be Compatibility problems with those Dells and later AMD Cards.

TechyTed · Jul 10, 2018

Got it! Thanks.

dorsetknob · Jul 10, 2018

If it Fails in another System return to Ebay Seller for refund

shork · Jul 10, 2018

if you have Sapphire HD7750 test with installed both card at same time , connect monitor to Sapphire HD7750

eidairaman1 · Jul 10, 2018

dorsetknob said:
If it Fails in another System return to Ebay Seller for refund

Sabertooth is a very renouned board, make sure legacy stuff is enabled on it, plus bios update to 2501 or 2901, I never had a problem with a Sapphire r9 290 vapor x or a xfx r7 250X

dorsetknob · Jul 10, 2018

shork said:
if you have Sapphire HD7750 test with installed both card at same time , connect monitor to Sapphire HD7750

TechyTed said:
Now this system has been working fine with a Sapphire HD7750 card, which I removed before I installed the R9 285.

System works with HD7750
Testing with both may bring about power supply issues

TechyTed said:
Antec 550 watt supply (aka Seasonic G series) with the necessary dual six-pin PCIe cable

It comes down to did the card arrive DOA
only testing in another system can clarify that.

TechyTed · Jul 17, 2018

Tested in three known good systems with adequate power supplies. Can’t get a video output, not even an error message, on any of the three. So, I requested a return from the eBay seller and sending it back. Appreciate the advice, thanks!

eidairaman1 · Jul 17, 2018

Good, PS, save up, buy from a reputable source.

TechyTed · Jul 17, 2018

Well the seller didnt argue about the board and refunded me, so I have no complaints against them. Just bummed it didnt work. I have bought refurbished Sapphire products before and they worked fine. Sapphire seems like a quality AIB maker.

eidairaman1 · Jul 17, 2018

TechyTed said:
Well the seller didnt argue about the board and refunded me, so I have no complaints against them. Just bummed it didnt work. I have bought refurbished Sapphire products before and they worked fine. Sapphire seems like a quality AIB maker.

They are but in this instance the board was never tested before it arrived to you.

If you look at my specs you see my board of choice. XFX is my second choice.

TechyTed · Jul 17, 2018

. Thanks for the advice. Didn’t realize you had a Sapphire.

So I better go back and double check my BIOSrev. I know that I turned on the CSM and thought I had the legacy all enabled. The system just went into a “loop” mode...never finishing POST and then powering itself off/on.

eidairaman1 · Jul 17, 2018

TechyTed said:
. Thanks for the advice. Didn’t realize you had a Sapphire.

So I better go back and double check my BIOSrev. I know that I turned on the CSM and thought I had the legacy all enabled. The system just went into a “loop” mode...never finishing POST and then powering itself off/on.

Sounds like you have bigger problems...

TechyTed · Jul 17, 2018

System works fine with the Sapphire HD7750. Solid as a rock.

eidairaman1 · Jul 18, 2018

TechyTed said:
System works fine with the Sapphire HD7750. Solid as a rock.

Go find a 7970 280 280X 380 or 380 X from a reputable source

Caring1 · Jul 18, 2018

dorsetknob said:
Yes i read you tried it in your Sabertooth
the Reason i said try it in another System (but not your dell) is there seems to be Compatibility problems with those Dells and later AMD Cards.

I could be wrong here as I haven't checked, but I thought the R9 285 was a proprietary card for one of the large manufacturers like Dell or H.P. :confused:

dorsetknob · Jul 18, 2018

Its ~~was~~ Available as a Retail Card
https://www.amazon.co.uk/Sapphire-Dual-X-Retail-Graphics-GDDR5/dp/B00N8THHQK
https://www.techpowerup.com/gpudb/2609/radeon-r9-285
https://www.msi.com/Graphics-card/R9-285-GAMING-2G.html

TechyTed · Jul 18, 2018

The R9 285 came out after most of the R9 200 series. Its a GCN third gen and it was upgraded to the R9 380 when the 300 series arrived.

TechyTed · Jul 25, 2018

Follow up...I got a full refund from the seller for the defective R9 285.

Based on my tests and the advice here, I had the confidence to determine the card was DOA.

I ordered a Sapphire R9 380X, 4GB “Nitro”. It is working fine so far.

Thanks for all the help!

eidairaman1 · Jul 25, 2018

TechyTed said:
Follow up...I got a full refund from the seller for the defective R9 285.

Based on my tests and the advice here, I had the confidence to determine the card was DOA.

I ordered a Sapphire R9 380X, 4GB “Nitro”. It is working fine so far.

Thanks for all the help!

Do us a favor and save a uefi and csm copy of your bios and attach the sku number to the file itself and If there is any other info from white stickers please add it to the file other than serial number and upload it here. Glad it works now.

TechyTed · Jul 29, 2018

dorsetknob said:
Yes i read you tried it in your Sabertooth
the Reason i said try it in another System (but not your dell) is there seems to be Compatibility problems with those Dells and later AMD Cards.

An update, the Sapphire R9 380x Nitro booted fine in my Dell T5500 motherboard.

I am using the latest Dell BIOS and the Sapphire is in legacy mode.

dorsetknob · Jul 29, 2018

TechyTed said:
An update, the Sapphire R9 380x Nitro booted fine in my Dell T5500 motherboard.

I am using the latest Dell BIOS and the Sapphire is in legacy mode.

Good to know and appreciate the update

System Name	“Frankenstein” Dell T5500 (installed in T3500 case)
Processor	Xeon X5675
Motherboard	Dell T5500
Cooling	Dell Air cooler 0U016F
Memory	24 GB ECC Registered. DDR3 (4GB x 6)
Video Card(s)	Sapphire R9 380X Nitro 4GB
Storage	SATA SSD and WD HD
Display(s)	Dell 24” LCD
Case	Dell T3500 (donor)
Audio Device(s)	Intel 2.0 HD audio on board
Power Supply	Dell T5500 875 watt job. Nice beefy PS, but ugly power harness.
Mouse	Um...generic?
Keyboard	Dell basic keyboard
Software	Windows 10 Pro 64 and PC Linux OS Mate 64
Benchmark Scores	Coming!

System Name	Hellbox 5.1(same case new guts)
Processor	Ryzen 7 5800X3D
Motherboard	MSI X570S MAG Torpedo Max
Cooling	TT Kandalf L.C.S.(Water/Air)EK Velocity CPU Block/Noctua EK Quantum DDC Pump/Res
Memory	2x16GB Gskill Trident Neo Z 3600 CL16
Video Card(s)	Powercolor Hellhound 7900XTX
Storage	970 Evo Plus 500GB 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue Corsair MP600 Core 2TB
Display(s)	Alienware QD-OLED 34” 3440x1440 144hz 10Bit VESA HDR 400
Case	TT Kandalf L.C.S.
Audio Device(s)	Soundblaster ZX/Logitech Z906 5.1
Power Supply	Seasonic TX~’850 Platinum
Mouse	G502 Hero
Keyboard	G19s
VR HMD	Oculus Quest 2
Software	Win 10 Pro x64

System Name	“Frankenstein” Dell T5500 (installed in T3500 case)
Processor	Xeon X5675
Motherboard	Dell T5500
Cooling	Dell Air cooler 0U016F
Memory	24 GB ECC Registered. DDR3 (4GB x 6)
Video Card(s)	Sapphire R9 380X Nitro 4GB
Storage	SATA SSD and WD HD
Display(s)	Dell 24” LCD
Case	Dell T3500 (donor)
Audio Device(s)	Intel 2.0 HD audio on board
Power Supply	Dell T5500 875 watt job. Nice beefy PS, but ugly power harness.
Mouse	Um...generic?
Keyboard	Dell basic keyboard
Software	Windows 10 Pro 64 and PC Linux OS Mate 64
Benchmark Scores	Coming!

System Name	“Frankenstein” Dell T5500 (installed in T3500 case)
Processor	Xeon X5675
Motherboard	Dell T5500
Cooling	Dell Air cooler 0U016F
Memory	24 GB ECC Registered. DDR3 (4GB x 6)
Video Card(s)	Sapphire R9 380X Nitro 4GB
Storage	SATA SSD and WD HD
Display(s)	Dell 24” LCD
Case	Dell T3500 (donor)
Audio Device(s)	Intel 2.0 HD audio on board
Power Supply	Dell T5500 875 watt job. Nice beefy PS, but ugly power harness.
Mouse	Um...generic?
Keyboard	Dell basic keyboard
Software	Windows 10 Pro 64 and PC Linux OS Mate 64
Benchmark Scores	Coming!

Processor	i5 4670 /xeon x3440
Motherboard	asus b85 plus / biostar tp55
Cooling	intel stock / green notus 400 + deep cool 120 mm second fan
Memory	12 gb ddr 3 1600 2x4gb 2x2gb /2x4gb ddr3 1600
Video Card(s)	inno3d gtx 1080 ichill x3 / asus gtx 760 2gb dc2
Storage	segate 4tb 2x samsung 1.5 tb-ssd plextor 256 gb m5s / hdd samsung 1 tb
Display(s)	lg ultra wide 29 um65/aoc 22 1650x1024
Case	green X3_Viper/green magnum 2
Power Supply	green1250 paltinium/green 650 hp
Mouse	a4tech g7 7400
Software	win10/win10

Sapphire R9 285 not working for me

TechyTed

INSTG8R

Vanguard Beta Tester

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

TechyTed

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

TechyTed

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

shork

eidairaman1

The Exiled Airman

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

TechyTed

eidairaman1

The Exiled Airman

TechyTed

eidairaman1

The Exiled Airman

TechyTed

eidairaman1

The Exiled Airman

TechyTed

eidairaman1

The Exiled Airman

Caring1

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

TechyTed

TechyTed

eidairaman1

The Exiled Airman

TechyTed

dorsetknob

"YOUR RMA REQUEST IS CON-REFUSED"

System Name	PCGOD
Processor	AMD FX 8350@ 5.0GHz
Motherboard	Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling	Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory	16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s)	AMD Radeon 290 Sapphire Vapor-X
Storage	Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s)	NEC Multisync LCD 1700V (Display Port Adapter)
Case	AeroCool Xpredator Evil Blue Edition
Audio Device(s)	Creative Labs Sound Blaster ZxR
Power Supply	Seasonic 1250 XM2 Series (XP3)
Mouse	Roccat Kone XTD
Keyboard	Roccat Ryos MK Pro
Software	Windows 7 Pro 64

System Name	Black Box
Processor	Intel Xeon E3-1260L v5
Motherboard	MSI E3 KRAIT Gaming v5
Cooling	Tt tower + 120mm Tt fan
Memory	G.Skill 16GB 3600 C18
Video Card(s)	Asus GTX 970 Mini
Storage	Kingston A2000 512Gb NVME
Display(s)	AOC 24" Freesync 1m.s. 75Hz
Case	Corsair 450D High Air Flow.
Audio Device(s)	No need.
Power Supply	FSP Aurum 650W
Mouse	Yes
Keyboard	Of course
Software	W10 Pro 64 bit