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Sapphire RMA Testimonial: Don't buy if your not in Asia!

Nov 17, 2011
289 (0.10/day)
System Name Game Raver
Processor Core i7 920 OC'd @ 4GHz
Motherboard ASUS P6T
Cooling Zalman CNPS12X
Memory Mushkin Blackline 24GB Kit@1200
Video Card(s) 2x Club 3D R9 270Xs, Royal Queen Edition
Storage 2tb Barracuda 14, 1tb Barracuda 11
Display(s) 3x VS238H-P
Case NZXT Phantom 410 /w/ Silverstone FN121P-BL fans
Audio Device(s) AudioEngine D1 DAC via Fiber, connected to an ASUS Essence STX
Power Supply Corsair AX760
Benchmark Scores UNLIMITED POWA!!!!!!
I have had rather pleasant RMA throughout most of my time as a PC enthusiast, but holy crap the Sapphire brand sent that streak to hell.

About a month and a half ago, one of my 7850s' fans had malfunctioned. One of the sleeve bearings on them had gone loose and made the fan crooked enough to grind itself up against my neighboring expansion cards. I immediately shut down my computer and was fortunate to find the inspecting worthwhile when I found the problem. I took a picture and slipped it into a support ticket at Sapphire. This happened almost a year after purchase.

I added the information and even highlighted the picture so that they would know, but a week went by, and nothing happened. I called Sapphire Canada directly to see if they could handle the problem. They told me that they will call the Support Center immediately...what? I am calling them!

After two whole days I got a midnight email that a ticket has been replied to. I immediately jumped onto my computer to get it over with. Funny news, the Support base is 120% China and didn't bother adding English employees to their workforce. I could tell almost immediately by the craptastic grammar that they were using Google Translate.
"Are problem fan card or cooler?"
Later that day I decided to call Sapphire Canada again to fill the gap acting like a helpless n00b, and they did. Eventually, after acting like a moron for 2 hours someone spitted out an RMA form in PDF, alongside with a shipping address in Markham, ON. Thats my town!

I called the RMA center immediately and tried to get it done there and now.
Me: (calling)
Receiver: Atheron! (Obviously trying to say Athlon, the name of the RMA partner).
Me: Hi! I live near your company area and am requesting to drop off a returning product.
Reciever: No. You ship.
Me: I am literally 20 minutes AWAY! (speaking like an explorer talking to a tribe chief)
Reciever: Ok. You drop off on Monday! (I called on Friday)
Me: Thanks....
The line dropped after that.

So now I had to wait three days to even finish the job so they could work their magic, something I would only say to companies that have better service!

Monday happened, I rushed over there and tossed the box on their desk with RMA form, cheque and a stern face. They were half-witted and called in the manager in order for them to have an English speaking individual. HOW THE HELL DID THEY GET A JOB THERE?! They apologized to me as the manager was in a meeting, probably about firing the last remaining coworkers in a city of empty cubicles. To me, I support such action at this point.

Eventually, the manager popped up and everyone started smiling in front of me. Good professional image people! What a pleasant experience I'm having (despite the idea of wanting to go postal)! As I went out, the manager stopped me and told me I forgot to pay. I was like "What? I left the cheque right there!" and she was like "Nononono! You pay $25 for international shipping! The receiving is about $15". Thanks a lot.

So here I am now, still waiting for that bloody card. I hope the courier is walking so they can have an excuse. I go to ASUS and they clear it up in minutes, go to Transcend and their RMA will respond in an hour with a shipping tag so you won't forget the RMA number, but holy crap Sapphire Technology is just plain terrible!!!

Half star out of 5.


where the hell are my stars
Jul 23, 2006
27,630 (5.86/day)
System Name All the cores
Processor 2990WX
Motherboard Asrock X399M
Cooling CPU-XSPC RayStorm Neo, 2x240mm+360mm, D5PWM+140mL||GPU-2x360mm, 3xbyski, D4+D5+100mL
Memory 4x8GB G.Skill Trident Z 3200 CL16
Video Card(s) (2) EVGA SC BLACK 1080Ti's+EVGA 1080Ti FE
Storage 2x Samsung SM951 512GB, Samsung PM961 512GB
Display(s) Dell UP2414Q 3840X2160@60hz
Case Caselabs Mercury S5+pedestal
Audio Device(s) Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply Seasonic Prime 1200w
Mouse Thermaltake Theron || Steam controller
Keyboard Thermaltake Poseidon ZX || Steam controller
Software W10P
That's crazy I wonder if it is the US vs CA issue, but I have had no issues with them.
Jun 27, 2011
5,671 (1.95/day)
Processor Intel I7 4790k (stock)
Motherboard ASRock H97M-ITX/ac LGA 1150 Intel H97
Cooling Prolimatech megahalem
Memory Crucial 2x4gb 1600mhz
Video Card(s) EVGA 1060 3gb
Storage OWC Mercury SSD 240 GB
Display(s) Asus 144hz
Case Raijintek Metis
Power Supply Corsair SF600 600w psu
Software Windows 10 64 Bit
They weren't the nicest on the phone to me but they did get 7970 back quickly.
Mar 30, 2011
784 (0.26/day)
Pocomoke, MD
System Name Good Enough
Processor Intel G3258 @ 3.8ghz
Motherboard Gigabyte GA-H81M-H
Cooling Stock
Memory G.Skill Ripjaws 8gb
Video Card(s) MSI 650 ti Boost
Storage Crucial MX100 128gb SSD
Display(s) ASUS VN248
Case Coolermaster Ammo 533
Audio Device(s) Realtek ALC887
Power Supply Antec BP550
Mouse G502
Keyboard Sidewinder x4
Software Windows 7


Gaming Moderator
Staff member
Apr 19, 2012
12,062 (4.61/day)
Gypsyland, UK
System Name HP Omen 17
Processor i7 7700HQ
Memory 16GB 2400Mhz DDR4
Video Card(s) GTX 1060
Storage Samsung SM961 256GB + HGST 1TB
Display(s) 1080p IPS G-SYNC 75Hz
Audio Device(s) Bang & Olufsen
Power Supply 230W
Mouse Roccat Kone XTD+
Software Win 10 Pro
Good job you didnt go on the sapphire forums, they are equally if not more abysmal.
Never bought a sapphire card, and since Gr33n Gecko, I never will.


I'm the only one
Mar 20, 2006
11,129 (2.30/day)
System Name Black to the Core MKV
Processor Amd Ryzen 7 1800x
Motherboard Asus Prime B350-plus
Cooling Noctua NH-D15, 6x 140mm + 1 120mm controlled by Corsair commander pro
Memory 2x8gb G.Skill Flare X 2400 DDR4
Video Card(s) Palit GTX 1070 8GB
Storage Sandisk 256GB M2 ssd Boot and Seagate Barracuda 1TB Data+1TB WD Green
Display(s) Acer K272HL 27" 1080HD 75hz
Case Corsair Obsidian 750D 6 x 140mm fans
Audio Device(s) Realtek ALC887 with Topping VX2 digital amp and Teac small hifi speakers
Power Supply Corsair CX550M
Mouse Corsair Scimitar
Keyboard Corsair K65 LUX
Software Win 10 Pro x64
This is why I don't buy any Sapphire stuff.