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Seagate, how are they now?

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#1
For the longest time they were #1 in HDD quality and reliability until a few years back they produced some horrible drives, which made me steer away from them for a while.

Now it's been some time, and I'm wondering if their HDDs are back to good or what? How reliable are they compared to other brands, or to their previously stellar reputation?

Thanks
 
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#2
seagate is just as good as western digital afaik
 
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#3
I'll never buy Seagate again and I reccomend not doing it.

We suffered from one of their crappy HDDs with faulty firmware.

First they would not give us (or anyone) a solution, in fact they tried to hide the problem until they were caught publicly (well you know the story). Later they were forced by law to fix and recover the data inside the faulty HDDs for free, so after several years waiting we sent the HDD and surprise, they fixed nothing. The HDD is not even recognised by the BIOS. They said it was fixed, and sent it back, but not before saying that although the firmware was OK the data could not be retrieved and that in order to retrieve it we would have to pay them... wait for it... 700 euros. Lol we told them to send it back, so that we could retrieve the data by ourselves (we know people who do it for less than 50), or just consider the data gone for good and finally use the damn thing after a format. No way, like I said, it's not even recognised. We even think they broke it on purpose because we refused to get the 700 euros recovery service. This was 2 months ago.

The bottom line IMO is that no matter how much their products improve in general their support is crappy and just plainly evil. You never know when you could face off another bad unit, so honestly I will never touch a Seagate product ever again.
 
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#4
EDIT: lol nevermind, it just so happens that some logistics company offers free shipping for Seagate RMAs over here LOL.

Still though, a 5 year warranty looks good enough and experience with a Seagate SV35.5 and a Barracuda 7200.12 is the same as a Western Digital Caviar Black.
 

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#5
well i have found both WD and Seagate really good!
Just avoid Hitachi drives i think ive had about 11 drives fail on me over the years
 

DanTheBanjoman

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#6
I'll never buy Seagate again and I reccomend not doing it.

We suffered from one of their crappy HDDs with faulty firmware.
I'm taking it you live on some deserted beach because you boycott every company in existence? They all make mistakes, they all have some bad product line.

We even think they broke it on purpose because we refused to get the 700 euros recovery service. This was 2 months ago.
Not just that, I think penguins dig tunnels through the planet to illegally meet with polar bears. Mail me your address and I'll ship you some tin foil so you can make some hats.
 
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#7
I'm taking it you live on some deserted beach because you boycott every company in existence? They all make mistakes, they all have some bad product line.



Not just that, I think penguins dig tunnels through the planet to illegally meet with polar bears. Mail me your address and I'll ship you some tin foil so you can make some hats.
Oh wow, how mature. Let's attack the customer. I hope you have no links to seagate, because that would make it worse.

I have no problem at all with faulty hardware. It just happens.

It's the way they always tried to cover it up and never offered any solution until law forced them to do it and how even then they didn't fix it. They said the drive was working but that the data was corrupt. The platters were never broken, since the drive just broke 1 week after we bought it, and it was the firmware, which was a very documented failure for that exact model. So laugh as much as you want big boy, but tell me HOW if they could see that the data was corrupted, HOW on earth we have the EXACT same roblem on that HDD as we had before sending it?? There¡s only 2 options, a) they broke it again b) they never fixed it.

EDIT: And could you please tell me which other companies I¡m trying to boycott? lol I'm not even boycotting Seagate. THAT HDD was crappy as hell, period, which is not to say that all their products are crappy. I just can't trust their support, so even if another failure is less likely, if it does happen I know that I'm most probably screwed. Blame them for that not me. This is not a CPU or GPU or anything like that that can be replaced with no consequence. This is HDDs where we store our data, ANY failure is big if it means I will lose my data for good. And please don't tell me to have backups, we do, but on that particular case we didn't, because the drive was just 1 week old ffs. We bought 2 Seagate HDDs, in one we would store the data the second one was the backup, we just didn't have the time to do it. In fact it failed while we were transfering some data. So laugh, laugh. In the name of all the people that have ever been screwed up, thank you for your support.
 
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DanTheBanjoman

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#8
Oh wow, how mature. Let's attack the customer. I hope you have no links to seagate, because that would make it worse.

I have no problem at all with faulty hardware. It just happens.

It's the way they always tried to cover it up and never offered any solution until law forced them to do it and how even then they didn't fix it. They said the drive was working but that the data was corrupt. The platters were never broken, since the drive just broke 1 week after we bought it, and it was the firmware, which was a very documented failure for that exact model. So laugh as much as you want big boy, but tell me HOW if they could see that the data was corrupted, HOW on earth we have the EXACT same roblem on that HDD as we had before sending it?? There¡s only 2 options, a) they broke it again b) they never fixed it.
Maturity is an inefficient way to get a point across. Seagate had an 11.3 billion revenue last year and has 52600 employees. A company of that size will screw up by definition. WD does it as well, as do Intel, AMD, Nvidia, Samsung, IBM, mc Donalds, coca cola, etc. Screwups are made, coverups are attempted. Just think about all the times they did successfully cover up their screwups. Welcome to capitalism.

Thinking they broke your disk on purpose because you didn't want to pay definitely isn't a decent argument. People who disagree with such logic surely must work for Seagate though.
 
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#9
Gomer Pyle said it best, "Surprise Surprise Surprise"

And, Seagate has surprised me; because, I was, sort of, leery of their drives after the firmware problems they rather candy coated over at first, then tried to fix.
Since then I received a Seagate ST31000528AS with a bundle deal, and it is quiet, cool, and, also, rather quick.
No problems with it so far; so, as of this moment, I would buy from them again.
:)
 
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#10
I love my seagate drives, i will say though i bought X4 320Gb drives years back and all 4 caught on fire.
I own
x2 250g Slims both work great and have been for years
x4 320 fat drives All 4 Failed withen 1-3 years ( seagate replaced with 320 slims and replaced my Mobo they Killed)
x6 1TB all work great
All drives are 7200rpms
 
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#11
Maturity is an inefficient way to get a point across. Seagate had an 11.3 billion revenue last year and has 52600 employees. A company of that size will screw up by definition. WD does it as well, as do Intel, AMD, Nvidia, Samsung, IBM, mc Donalds, coca cola, etc. Screwups are made, coverups are attempted. Just think about all the times they did successfully cover up their screwups. Welcome to capitalism.

Thinking they broke your disk on purpose because you didn't want to pay definitely isn't a decent argument. People who disagree with such logic surely must work for Seagate though.
Please give me an explanation of how they could see the HDD, 2 days before we received it then (bear in mind the ~24h delivery time) and when we received it it's not posible... Where did they screw up? They had a working HDD, working enough to be seen in the BIOS and be able to tell the data was corrupted. Then they sent it and maybe some fairies, a penguin maybe intercepted it and broke it? The firmware? Again?

They either broke it or was never rapaired, which is in both cases a clear wrongdoing and I'm not going to appologise for having an opinion.
 

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#12
Please give me an explanation of how they could see the HDD, 2 days before we received it then (bear in mind the ~24h delivery time) and when we received it it's not posible... Where did they screw up? They had a working HDD, working enough to be seen in the BIOS and be able to tell the data was corrupted. Then they sent it and maybe some fairies, a penguin maybe intercepted it and broke it? The firmware? Again?

They either broke it or was never rapaired, which is in both cases a clear wrongdoing and I'm not going to appologise for having an opinion.
I'm not asking you to apologize. You're free to have any opinion you like. And I'm free to point out the flaws in it. And again you are free to point out whatever you feel seems wrong with my statements. It's called a discussion.

The major screwup I'm talking about is the whole 7200.11 series. Your specific case, I would not know what happened. I'm not taking your interesting conspiracy theory as a serious argument though. You could just have had bad luck, it happens you know. When you contacted them about it, what did they say?
 
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#13
I'm not asking you to apologize. You're free to have any opinion you like. And I'm free to point out the flaws in it. And again you are free to point out whatever you feel seems wrong with my statements. It's called a discussion.

The major screwup I'm talking about is the whole 7200.11 series. Your specific case, I would not know what happened. I'm not taking your interesting conspiracy theory as a serious argument though. You could just have had bad luck, it happens you know. When you contacted them about it, what did they say?
I don't know, it was my brother who made the whole process (it was his data which was lost). I gave up almost 2 years ago, and stopped caring about that HDD, when it seemed pointless. The only thing you should care about is that it was just not resolved. Since you are not from Seagate, it's none of your bussiness anyway. Nor is this thread about resolving our problem. The OP asked if Seagate had changed, and I shared my experience that demostrates they have not changed at least when it comes to trying to avoid their responsabilty on failed HDDs.

I also just shared my opinion, which you don't agree with, and apparently offends you, but I would never be doing all this if I had any doubts. They acted wrong prior, during and after the fact and if it was not because of the news that were posted here on TPU, I would have never learnt about the real problem behind the failure of our HDD. Even after it was a well known problem, they would try to evade the issue on the contacts we made and tried to offer us a simple replacement instead of the service we deserved, so no there's absolutely no way in which I can consider the faulty HDD a coincidence.
 
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#14
I'll never buy Seagate again and I reccomend not doing it.

We suffered from one of their crappy HDDs with faulty firmware.

First they would not give us (or anyone) a solution, in fact they tried to hide the problem until they were caught publicly (well you know the story). Later they were forced by law to fix and recover the data inside the faulty HDDs for free, so after several years waiting we sent the HDD and surprise, they fixed nothing. The HDD is not even recognised by the BIOS. They said it was fixed, and sent it back, but not before saying that although the firmware was OK the data could not be retrieved and that in order to retrieve it we would have to pay them... wait for it... 700 euros. Lol we told them to send it back, so that we could retrieve the data by ourselves (we know people who do it for less than 50), or just consider the data gone for good and finally use the damn thing after a format. No way, like I said, it's not even recognised. We even think they broke it on purpose because we refused to get the 700 euros recovery service. This was 2 months ago.

The bottom line IMO is that no matter how much their products improve in general their support is crappy and just plainly evil. You never know when you could face off another bad unit, so honestly I will never touch a Seagate product ever again.
I quite comprehend your being incensed at them.

To tell the truth, I only own WDs because Seagate failed, as I had been a Seagate faithful for well over 10 years until that screwup happened, but never purchased from them again afterwards.

Actually I love the Samsung F1 drives, and I think the F3s are likely even better, but sadly they are not widely available here.
 
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#15

cadaveca

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#16
I've got many Seagate drives, and although I had issues like many, years ago with firmware problems, I haven't had any issues with my seagate drives in over 2 years now.
 
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#17
I have a 7200.12 since December and I have no problems with it, either with my Core i7 920 rig or my current Sandy Bridge setup.
 

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#18
I am with Benetanegia on this one, if a company screws up its their duty to fix the screwup rather than cover it up or brush it aside.

I am fine with Seagate, WD, Samsung and to some extent others. I am not fine with Hitachi (still waiting for people to convince me that their Deskstars are reliable).
 
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#19
I think there was some higher rate of failiures with the 7200.11s or something quite a while back but other than that I have not heard any issues with them.

I know they flick off odd ball sized HDDs to companies like HP to stick into their machines.
Maybe HDDs which have had the bad sectors blocked off and since HP is interested in the drives than they have a place to sell them.

Currently WD appear to be the recent ones under fire with the WD Green Power drives and their WDIdle3 so yes each manufacturer have had their moments.

I personally stick with WD because WD was the first brand I had and have had no issues with their drives as of yet.

But if I was given no option like my netbook which comes with a Seagate, I wouldn't change it.
 
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#20
I am with Benetanegia on this one, if a company screws up its their duty to fix the screwup rather than cover it up or brush it aside.

I am fine with Seagate, WD, Samsung and to some extent others. I am not fine with Hitachi (still waiting for people to convince me that their Deskstars are reliable).
I bought Hitachi 2TB was a DOA, sent in for RMA and got a DOA again..... Replaced with Seagate 1TB's that all work great. The first Hitachi might have been killed by the 320 that caught on fire, but the second one was a solo drive.

Hitachi is on my do not buy list...
 
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#21
so only the 7200.11 series had problems? How bout the 7200.12? im looking at buying this one:

http://www.amazon.com/dp/B004IZN3YI/?tag=tec06d-20

but seems that there are bad reviews for it (failure rates)
I replaced a 150gb raptorX with a 500gb 16mb cache 7200.12 and didnt really notice any slow downs or any performance lose for that matter. I've also have no issue with the driveaswell. I would not have a problem recommending a 7200.12 HD to anyone, including family.
 

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#22
Every Seagate i have had in the past always ended up getting bad blocks.. Although not had one over 7 years now so a lot can change in that time.

I only get WD's and never had a issue and been in to computers since early 90's.
 
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Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#23
Ive never had a problem with WD they even replaced my old raptor with a new velocilraptor
when i sent it in for a problem which was actually windows fault for corrupting the MFT.

The same problem of it not working in AHCI happened to the new one, turns out you shouldn't let win7 partition your drives in setup write 0's and its fine now :roll:
 
Joined
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System Name Desktop
Processor Intel i7-3930k
Motherboard ASUS Sabertooth X79
Cooling Intel AIO
Memory 8x4GB 1866MHz
Video Card(s) EVGA GTX 970 SC
Storage Adaptec 2405 SAS controller> Hitachi SAS 15k 450GB|2xSeagate 2TB|WD Black 4 TB|HP Ultrium 1760 LTO4
Display(s) HP ZR24w
Case Fractal Define XL Black
Audio Device(s) Schiit Modi Uber>Schiit Asgard 2>Sennheiser HD600
Power Supply Corsair HX850
Mouse Logitech G603
Keyboard Logitech G613
Software Windows 10 Pro x64
#24
I've got a Hitachi, Samsung, WD, Seagate in my system ATM :) all running fine without problems. I never really experienced any trouble with a specific brand.
At the end of the day ANY drive can fail, so I usually end up getting a drive with a good price for the GB's offered.

But I do avoid drives that have firmware issues and such.
 
Joined
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Location
AZ
System Name Thought I'd be done with this by now
Processor i7 4790K 4.4GHZ turbo currently at 4.6GHZ at 1.16v
Motherboard MSI Z97-G55 SLI
Cooling Scythe Mugen 2 rev B (SCMG-2100), stock on gpu's.
Memory 8GB G.SKILL Ripjaws Z Series DDR3 2400MHZ 10-12-12-31
Video Card(s) EVGA GTX 760 Superclocked replaced HIS R9 290 that was artifacting
Storage 1TB MX300 M.2 OS + Games, 4x ST31000524NS in Raid 10 Storage and Backup, external 2tb backup,
Display(s) BenQ GW2255 surprisingly good screen for the price.
Case Raidmax Scorpio 668
Audio Device(s) onboard HD
Power Supply EVGA 750 GQ
Software Windows 10
Benchmark Scores no one cares anymore lols
#25
we go through plenty of drives at my work and really, i've had an equal amount of failures between western digital and seagate. So it seems statistics ring true, the more of somehtign you observe, the more you'll see conspiracy type patterns disappear.
 
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