• We've upgraded our forums. Please post any issues/requests in this thread.

Shoddy Asus RMA

brandonwh64

Addicted to Bacon and StarCrunches!!!
Joined
Sep 6, 2009
Messages
19,516 (6.46/day)
Likes
6,937
Location
Chatsworth, GA
System Name The StarCrunch Defender! | X58 Cruncher!
Processor I7 6700K @ STOCK | Intel I7-920
Motherboard Gigabyte Z170X-UD5 | Alienware MS-7543 X58
Cooling Corsair A70 Push/Pull | Corsair H50
Memory Crucial Ballistix DDR4 2400 MHz | Pereema 3x2GB DDR3
Video Card(s) Gigabyte Gaming G1 GTX 1070 | Gigabyte 7970 3GB
Storage 2x Samsung Pro 256GB M.2 SSD's in Raid 0 | 4TB Western Digital SATA drive
Display(s) ViewSonic VG2227wm 1080P | OLD viewsonics
Case NZXT Tempest 410 Elite | NZXT Source 210
Audio Device(s) Onboard
Power Supply Corsair 750TX | Enermax Liberty 500W
Mouse MX518 | MX502
Keyboard TESORO Mechanical | ANZO Mechanical
Software Windows 10 Pro on both
#51
Interesting last board I shipped them was replaced (marked the board). Then again that board lets just say died a valiant.
If the board was beyond repair in a cost sense matter then they would more than likely replace it with stock. My M3A78-CM was repaired but others I have sent back were replaced.
 

cdawall

where the hell are my stars
Joined
Jul 23, 2006
Messages
26,567 (6.38/day)
Likes
7,468
Location
Houston
System Name Team Blue
Processor 5960X@4.8 1.42v
Motherboard Asus X99M-WS
Cooling EK Supremecy EVO, MCR220-Stack+MCR220+MCR320, D5-PWM+EK X-RES 140
Memory 4x8GB G.Skill Trident Z 3200 CL16
Video Card(s) (2) EVGA SC BLACK 1080Ti's+ EVGA reference 1080Ti soon to be under water
Storage Samsung SM951 512GB, Samsung PM961 512GB
Display(s) Dell UP2414Q 3840X2160@60hz
Case Caselabs Mercury S5
Audio Device(s) Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply Seasonic Prime 1200w
Mouse Thermaltake Theron
Keyboard Thermaltake Poseidon ZX
Software W10P
Benchmark Scores Zoom zoom mofo
#52
If the board was beyond repair in a cost sense matter then they would more than likely replace it with stock. My M3A78-CM was repaired but others I have sent back were replaced.
That's good to know. So if I kill a board I need to KILL the board.
 
Joined
Nov 26, 2004
Messages
4,382 (0.92/day)
Likes
1,511
Location
Canuck in Norway
System Name Hellbox 3.0(same case new guts)
Processor i7 4790K
Motherboard Asus Z97 Sabertooth Mark 1
Cooling TT Kandalf L.C.S.(Water/Air)AC Cuplex Kryos CPU Block/Noctua
Memory 2x8GB Corsair Vengance Pro 2400
Video Card(s) Sapphire Tri-X Fury (Unlocked to Fury X)
Storage WD Caviar Black SATA 3 1TB x2 RAID 0 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue
Display(s) ASUS MG279Q 1440 IPS 144Hz FreeSync
Case TT Kandalf L.C.S.
Audio Device(s) Soundblaster ZX/Logitech Z906 5.1
Power Supply Seasonic X-1050W 80+ Gold
Mouse G502 Proteus Spectrum
Keyboard G19s
Software Win 10 Pro x64
#53
I have my first P67 Sabertooth sitting in the box that I "should" have RMA'd months ago(BIOS went flakey and would no longer let me overclock, the "multi" section just "disappeared") I managed to get lucky and catch a "Demo" Sabertooth so I just replaced it.

Reading this stuff is why it's still just sitting in the box :shadedshu Interested to see how this pans out tho because I really should RMA it...
 

cdawall

where the hell are my stars
Joined
Jul 23, 2006
Messages
26,567 (6.38/day)
Likes
7,468
Location
Houston
System Name Team Blue
Processor 5960X@4.8 1.42v
Motherboard Asus X99M-WS
Cooling EK Supremecy EVO, MCR220-Stack+MCR220+MCR320, D5-PWM+EK X-RES 140
Memory 4x8GB G.Skill Trident Z 3200 CL16
Video Card(s) (2) EVGA SC BLACK 1080Ti's+ EVGA reference 1080Ti soon to be under water
Storage Samsung SM951 512GB, Samsung PM961 512GB
Display(s) Dell UP2414Q 3840X2160@60hz
Case Caselabs Mercury S5
Audio Device(s) Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply Seasonic Prime 1200w
Mouse Thermaltake Theron
Keyboard Thermaltake Poseidon ZX
Software W10P
Benchmark Scores Zoom zoom mofo
#54
Reflash the bios and see if the problem goes away.
 
Joined
Nov 26, 2004
Messages
4,382 (0.92/day)
Likes
1,511
Location
Canuck in Norway
System Name Hellbox 3.0(same case new guts)
Processor i7 4790K
Motherboard Asus Z97 Sabertooth Mark 1
Cooling TT Kandalf L.C.S.(Water/Air)AC Cuplex Kryos CPU Block/Noctua
Memory 2x8GB Corsair Vengance Pro 2400
Video Card(s) Sapphire Tri-X Fury (Unlocked to Fury X)
Storage WD Caviar Black SATA 3 1TB x2 RAID 0 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue
Display(s) ASUS MG279Q 1440 IPS 144Hz FreeSync
Case TT Kandalf L.C.S.
Audio Device(s) Soundblaster ZX/Logitech Z906 5.1
Power Supply Seasonic X-1050W 80+ Gold
Mouse G502 Proteus Spectrum
Keyboard G19s
Software Win 10 Pro x64
#55
Reflash the bios and see if the problem goes away.
Been back and forth with multiple BIOS's. Someone having similar issues with another ASUS board had found a post over on [H] I believe where you flashed it with a blank BIOS to "clean" it then reflash. I just can't be arsed to tear down my water loop/rig to put the old one back in and do it. :eek:

But then I just thought about it. I could actually pull the BIOS chip and flip it into the current board to A: confirm it is the BIOS and not the board and B: Flash it, switch it back.

Sounds considerably less painful than dealing with ASUS RMA...
 
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#56
So the email address i was given was FAKE i cannot believe how much they lie to you to get you off the phone with them. seriously its like they don't even care
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
17,147 (4.40/day)
Likes
5,299
Location
London,UK
System Name Codename: Rapture X Mk.VI {Still....MoonPig Edition}
Processor Intel 3930k@4.5Ghz
Motherboard Asus P9X79 PRO
Cooling Corsair H105 {2x Corsair ML 120 Pro}|VRM: Antec Spotcool 100
Memory 32GB DDR3 Kingston HyperX Beast 2400Mhz {8x4GB}
Video Card(s) MSI 1070 Gaming X (Samsung)
Storage 512GB Samsung 850 Pro (Boot)|1x 512GB Crucial MX100|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White) {1x140mm NB PK-3, 2x Corsair AF140}
Audio Device(s) Creative SB Z {Speakers: Logitech Z-5500 }
Power Supply Corsair AX760
Mouse Logitech G900 Chaos Spectrum
Keyboard Duckyshine Dead LED(s) III
Software Windows 7 7600 x64
Benchmark Scores ( ͡°( ͡° ͜ʖ( ͡° ͜ʖ ͡°)ʖ ͡°) ͡°)
#57
So the email address i was given was FAKE i cannot believe how much they lie to you to get you off the phone with them. seriously its like they don't even care
take them to a small claims court already!!!


If they want to play games, lets see how the like playing with the LAW!!
 
Joined
Aug 30, 2009
Messages
4,001 (1.32/day)
Likes
1,652
Location
Sarasota, Florida, USA
System Name Awesomesauce 4.3 | Laptop (MSI GE72VR 6RF Apache Pro-023)
Processor Intel Core i7-5820K 4.16GHz 1.28v/3GHz 1.05v uncore | Intel Core i7-6700HQ @ 3.1GHz
Motherboard Gigabyte GA-X99-UD5 WiFi LGA2011-v3| Stock
Cooling Corsair H100i v2 w/ 2x EK Vardar F4-120ER + various 120/140mm case fans | Stock
Memory G.Skill RJ-4 16GB DDR4-2666 CL15 quad channel | 12GB DDR4-2133
Video Card(s) ASUS ROG Strix A8G Gaming GTX 1080 @ 2075/1368 boost | NVIDIA GTX 1060 6GB +200/+500 + Intel 530
Storage Samsung 840 EVO 500GB + Seagate 3TB 7200RPM + others | Kingston 256GB M.2 SATA + 1TB 7200RPM
Display(s) Acer G257HU 1440p 60Hz AH-IPS 4ms | 17.3" 1920*1080 60Hz wide angle TN notebook panel
Case Fractal Design Define XL R2 | MSI
Audio Device(s) Creative Sound Blaster Z | Realtek with quad stereo speakers and subwoofer
Power Supply Corsair HX850i Platinum | 19.5v 180w Delta brick
Software Windows 10 Pro x64 | Windows 10 Home x64
Benchmark Scores GTX 1080 please?
#58
I bought a refurbished ASUS M5A99X EVO from Geeks.com about 6 months ago, received it and one PCIe slot was dead and the other died the next day. Since I heard unpleasant stories about ASUS RMA, and since the refurbished board was screwed up right out of the box, I think I made the right decision to mail it back for a refund a day after I received it.

Didn't even bother RMAing my ASUS Crosshair III Formula when it had a 3 year warranty and quit working after 2.5 years either. Surprisingly, the 3 ASUS motherboards from 2006 that I have (A8N-E, A8N32SLI Deluxe and P5WDH Deluxe) that I bought from 3 different members on TPU all still work fine to this day. The only modern ASUS board I have is the M3A78-CM Brandonwh64 sold me and that works fine, but I really don't want to play these RMA games with the newer boards unfortunately.
 
Joined
Oct 2, 2005
Messages
2,908 (0.65/day)
Likes
656
Location
Baltimore MD
Processor FX-8320@ 4.2Ghz
Motherboard Gigabyte 970A-UD3
Cooling Xigmatek S1283
Memory 2x4Gb Corsair 1600 9-9-9-24
Video Card(s) Sapphire RX-480 Nitro
Storage OCZ Vertex 3 120G, 1TB WD Black
Display(s) Dell S2330MX
Case Corsair Carbide Air 540
Audio Device(s) X-Fi Fatal1ty / 5.1 Logitech Z-5500
Power Supply Silverstone DA750
Software Win10 pro 64bit
#59
Asus boycot I smell ? sign me up, been monitoring this thread and at this point its complete bs.

I would definitely file a complaint with the BBB especially with the fake email.
 

dude12564

New Member
Joined
Dec 18, 2011
Messages
470 (0.21/day)
Likes
216
Location
Toronto, Ontario, Canada
System Name Dell Studio XPS 8100 / Current PC
Processor Intel Core i5-750 @ 2.66 GHz / i5-3570K @ 3.4 GHz
Motherboard Dell Stock H55 / ASUS P8Z77-VLK
Cooling Stock
Memory Hynix 8GB DDR3-1333 / Kingston HyperX Blu Black 8 GB DDR3-1600
Video Card(s) MSI Radeon HD 7770 / EVGA GTX 560 Superclocked
Storage 1TB Western Digital Caviar Black / 128 GB Crucial m4 + 2TB Seagate Barracuda
Display(s) Samsung 19'' LCD / Dell 24'' LCD
Case Dell Studio XPS 8100 / Bitfenix Merc Alpha
Audio Device(s) Realtek Integrated
Power Supply Dell Stock 350W / OCZ ModXStream 700W
Benchmark Scores Dell Keyboard + Dell Mouse / Azio Levetron Clicker + Razer Lachesis
#60
This is bloody awful. :shadedshu I hope my Asus mobo doesn't crap out on me.
dude12564 said:
At least they gave you a Canadian phone number. My ASUS RMA came back in worse shape than I sent it off at, and they said there was no Canadian phone number available...
ASUS lied to me -.-

RMA'd my GPU due to crashes
comes back with massive coil whine.
:banghead:
 
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#61
So i looked up my RMA # again today and this is what i got

The system can't find records of your inquiry.

We recommend you contact your reseller or nearest ASUS Service Center.
They removed my RMA from their system ? still no board back ? if it wasn't past hours i'd be calling them again right now
 

dude12564

New Member
Joined
Dec 18, 2011
Messages
470 (0.21/day)
Likes
216
Location
Toronto, Ontario, Canada
System Name Dell Studio XPS 8100 / Current PC
Processor Intel Core i5-750 @ 2.66 GHz / i5-3570K @ 3.4 GHz
Motherboard Dell Stock H55 / ASUS P8Z77-VLK
Cooling Stock
Memory Hynix 8GB DDR3-1333 / Kingston HyperX Blu Black 8 GB DDR3-1600
Video Card(s) MSI Radeon HD 7770 / EVGA GTX 560 Superclocked
Storage 1TB Western Digital Caviar Black / 128 GB Crucial m4 + 2TB Seagate Barracuda
Display(s) Samsung 19'' LCD / Dell 24'' LCD
Case Dell Studio XPS 8100 / Bitfenix Merc Alpha
Audio Device(s) Realtek Integrated
Power Supply Dell Stock 350W / OCZ ModXStream 700W
Benchmark Scores Dell Keyboard + Dell Mouse / Azio Levetron Clicker + Razer Lachesis
#62
So i looked up my RMA # again today and this is what i got



They removed my RMA from their system ? still no board back ? if it wasn't past hours i'd be calling them again right now
At this point, I agree with everyone else who said to call the BBB, as this is quite outrageous.
 
Joined
May 12, 2009
Messages
5,167 (1.65/day)
Likes
944
Processor Intel Core i5-3570K
Motherboard Gigabyte GA-Z77N-WIFI
Cooling Corsair A70 (Passive)
Memory Samsung 8GB MV-3V4G3D/US
Storage Samsung PM841 256GB
Display(s) Dell UltraSharp U2412M
Case BitFenix Prodigy (Arctic White)
Power Supply FSP Zen 400 (Fanless)
Software OS X 10.9.1 Mavericks
#63
I bought a refurbished ASUS M5A99X EVO from Geeks.com about 6 months ago, received it and one PCIe slot was dead and the other died the next day. Since I heard unpleasant stories about ASUS RMA, and since the refurbished board was screwed up right out of the box, I think I made the right decision to mail it back for a refund a day after I received it.

Didn't even bother RMAing my ASUS Crosshair III Formula when it had a 3 year warranty and quit working after 2.5 years either. Surprisingly, the 3 ASUS motherboards from 2006 that I have (A8N-E, A8N32SLI Deluxe and P5WDH Deluxe) that I bought from 3 different members on TPU all still work fine to this day. The only modern ASUS board I have is the M3A78-CM Brandonwh64 sold me and that works fine, but I really don't want to play these RMA games with the newer boards unfortunately.
I scored a Maximus IV Gene-Z for $50 locally and RMA'ed it. Came back with a board that's driving my rig right now.

MSI on the other hand sent me back an MSI R5770 Hawk that was dusty, scratched, and had rusted heatfins.
 

dude12564

New Member
Joined
Dec 18, 2011
Messages
470 (0.21/day)
Likes
216
Location
Toronto, Ontario, Canada
System Name Dell Studio XPS 8100 / Current PC
Processor Intel Core i5-750 @ 2.66 GHz / i5-3570K @ 3.4 GHz
Motherboard Dell Stock H55 / ASUS P8Z77-VLK
Cooling Stock
Memory Hynix 8GB DDR3-1333 / Kingston HyperX Blu Black 8 GB DDR3-1600
Video Card(s) MSI Radeon HD 7770 / EVGA GTX 560 Superclocked
Storage 1TB Western Digital Caviar Black / 128 GB Crucial m4 + 2TB Seagate Barracuda
Display(s) Samsung 19'' LCD / Dell 24'' LCD
Case Dell Studio XPS 8100 / Bitfenix Merc Alpha
Audio Device(s) Realtek Integrated
Power Supply Dell Stock 350W / OCZ ModXStream 700W
Benchmark Scores Dell Keyboard + Dell Mouse / Azio Levetron Clicker + Razer Lachesis
#64
I scored a Maximus IV Gene-Z for $50 locally and RMA'ed it. Came back with a board that's driving my rig right now.

MSI on the other hand sent me back an MSI R5770 Hawk that was dusty, scratched, and had rusted heatfins.
Well, I guess all the companies are the same...
 
Joined
Nov 14, 2012
Messages
41 (0.02/day)
Likes
16
#65
Asus rma hell

I am not gonna go into my lengthy ASUS Motherboard RMA Hell...however I was able to get every thing fix by calling Fremont CA, the ASUS HQ in the US. Below I will list the contact info for Freemont, CA. It took me a long long time searching for this info.

briefly had to return Asus M5A99FX Pro R2.0 3 different times for the same broke audio issue. On the 2nd return HQ sent me a brand new retail box one which in 2 days the audio went out once again.

I got very frustrated talking with Jefferson, IN who your are talking to.

After calling Freemont, pressing 0 not an option in the prompts and spoke with someone she transferred me someone in returns in Freemont, who is now cross shipping the Sabertooth R.2 as a replacement will be here Friday.

My ordeal started in August when I built a new system for myself.

http://onyoursi.de/wiki/personal-computers/asus/

ASUS
http://www.asus.com/
800 Corporate Way
Fremont, CA 94539
(510) 739-3777
1-888-678-3688
Fax: (510) 797-2102


Hope this helps you resolve your problems.
 
Last edited by a moderator:
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#66
Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department :rolleyes: and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.
 
Joined
Sep 18, 2011
Messages
1,719 (0.75/day)
Likes
345
Location
Raleigh, North Carolina
System Name Red Giant
Processor Intel Core i7-2600k @ 4.4 Ghz
Motherboard Asus P67 Sabertooth
Cooling Corsair H100i V2
Memory Corsair Vengeance DDR3 16GB
Video Card(s) MSI Twin Frozr II 6950 2GB
Storage 960 GB Sandisk SSD
Display(s) 23" Dell S2316M
Case CoolerMaster HAF X
Audio Device(s) Onboard
Power Supply Corsair AX1200
Mouse Corsair M65 RGB
Keyboard Corsair Strafe RGB Silent
Software Windows 10 64 bit
#67
Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department :rolleyes: and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.
Hopefuly this pans out for you, I shudder to think of having to RMA my p67 sabertooth after reading this thread the past few weeks.
 
Joined
Jun 3, 2007
Messages
22,400 (5.82/day)
Likes
8,922
Location
'Merica. The Great SOUTH!
System Name The Mailbox 4.5
Processor Intel i7 2600k @ 4.2GHz
Motherboard Gigabyte Z77X-UP5 TH Intel LGA 1155
Cooling Scythe Katana 4
Memory G.SKILL Sniper Series 16GB DDR3 1866: 9-9-9-24
Video Card(s) MSI 1080 "Duke" with 8Gb of RAM. Boost Clock 1847 MHz
Storage 256Gb M4 SSD, 500Gb WD (7200) 128Gb Agelity 4 SSD
Display(s) LG 29" Class 21:9 UltraWide® IPS LED Monitor 2560 x 1080
Case Cooler Master 922 HAF
Audio Device(s) SupremeFX X-Fi with Bose Companion 2 speakers.
Power Supply SeaSonic X Series X650 Gold
Mouse SteelSeries Sensei (RAW) and a Wacom Intuos 4 tablet.
Keyboard Razer BlackWidow
Software Windows 10 Pro (64-bit)
Benchmark Scores Benching is for bitches.
#68
Well i called up again today and spoke with "HAL" he told me on the phone that the reason my rma cannot be found is because it is on hold and they are waiting for further information from me in regards to the rma. when i told him i had gotten no email or notification what so ever about this. he went on to tell me that the board was received damaged by the RMA department :rolleyes: and that i needed to provide pictures of how i received the board.

So he sent me his personal email and asked me to send them to him which i gladly obliged. he also told me that the person that originally set up my RMA would be in, in a half hour and that he would be speaking to him when he got the chance about it. i then asked him if i should call back in an hour then to see where this all pans out and he told me that he would probably be calling me back personally about it (fingers crossed) if not, that's ok i got a name and an email address this time to track down this actually helpful rep.
I think you'll be in good shape now.
 
Joined
Nov 14, 2012
Messages
41 (0.02/day)
Likes
16
#69
Oh I forgot to add when you call Freemont and you get to the person that can help you...ask if they are in Freemont, sometimes you will get transferred to Jefferson, IN. Which sounds like you did.

As far as being on hold...it would show that in the RMA status page...something like awaiting customer info. Been there done that in my whole process.

It sounds like you were sent to Jeffereson, IN. I say this because of what you put in your last post. If you were speaking to someone in Freemont they would not know that the person who took your RMA would be in in about 30 mins.

Don't wait for them to call you back...call them back. Call the 510 number hit 0, when the resepotionist answeres tell her you need to speak to someone about a motherboard and not someone in Jefferson as they have been horrible, given you wrong info, etc. When she transferred you, ask the person is he in Freemont, and then proceed. If not hang up and call back.

The guy I worked with in Freemont, had my RMA number on his desk and all I had to do was give him my name or he would just simply recognize my voice. They do not take many service calls there.
 
Last edited:
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#70
got an email reply not exactly what i wanted to hear but at least i got something back

Mr. Perez,

I received your photos and have attached them to the case. My supervisor is in the process of bringing this matter to the attention of the management team. It may still take a few days to resolve the matter, but I wanted you to know that we are continuing to work to resolve the issue.



Hal Turner
I have to be at work soon and don't have time to call them back today but i have the next 4 days off from work so im going to try and make stuff happen
 
Joined
Sep 6, 2007
Messages
384 (0.10/day)
Likes
43
Location
Los Angeles, CA
System Name Phase 3pointOH
Processor Intel i5 3570k
Motherboard Gigabyte z77x-ud5h
Cooling Swiftech Apogee HD CPU Waterblock
Memory 8g Corsair Vengeance
Video Card(s) EVGA GTX 670
Display(s) 28'' Samsung
Case Silverstone tj07
Power Supply Corsair TX750w
#71
Good luck to you. I have hear so many horror stories with ASUS Customer Support that your whole ordeal doesn't surprise me. Which also has kept me away from buying any more ASUS products.
I now stay with EVGA, Gigabyte, and MSI which are all local to Southern Cali. and pretty simple to speak with a live person
 

cdawall

where the hell are my stars
Joined
Jul 23, 2006
Messages
26,567 (6.38/day)
Likes
7,468
Location
Houston
System Name Team Blue
Processor 5960X@4.8 1.42v
Motherboard Asus X99M-WS
Cooling EK Supremecy EVO, MCR220-Stack+MCR220+MCR320, D5-PWM+EK X-RES 140
Memory 4x8GB G.Skill Trident Z 3200 CL16
Video Card(s) (2) EVGA SC BLACK 1080Ti's+ EVGA reference 1080Ti soon to be under water
Storage Samsung SM951 512GB, Samsung PM961 512GB
Display(s) Dell UP2414Q 3840X2160@60hz
Case Caselabs Mercury S5
Audio Device(s) Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply Seasonic Prime 1200w
Mouse Thermaltake Theron
Keyboard Thermaltake Poseidon ZX
Software W10P
Benchmark Scores Zoom zoom mofo
#72
Don't know what everyone's issue is just setup the DOA open box CHVF I got off the egg for a cross ship through Asus. I did have to call twice since they were busy the first time.
 
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#73
Don't know what everyone's issue is just setup the DOA open box CHVF I got off the egg for a cross ship through Asus. I did have to call twice since they were busy the first time.
the issue is that asus has dropped the ball on me several times now - try reading the thread
 

cdawall

where the hell are my stars
Joined
Jul 23, 2006
Messages
26,567 (6.38/day)
Likes
7,468
Location
Houston
System Name Team Blue
Processor 5960X@4.8 1.42v
Motherboard Asus X99M-WS
Cooling EK Supremecy EVO, MCR220-Stack+MCR220+MCR320, D5-PWM+EK X-RES 140
Memory 4x8GB G.Skill Trident Z 3200 CL16
Video Card(s) (2) EVGA SC BLACK 1080Ti's+ EVGA reference 1080Ti soon to be under water
Storage Samsung SM951 512GB, Samsung PM961 512GB
Display(s) Dell UP2414Q 3840X2160@60hz
Case Caselabs Mercury S5
Audio Device(s) Fischer HA-02->Fischer FA-002W High edition/FA-003/Jubilate/FA-011 depending on my mood
Power Supply Seasonic Prime 1200w
Mouse Thermaltake Theron
Keyboard Thermaltake Poseidon ZX
Software W10P
Benchmark Scores Zoom zoom mofo
#74
the issue is that asus has dropped the ball on me several times now - try reading the thread
Have posted in it several times now.
 
Joined
Aug 10, 2007
Messages
1,785 (0.47/day)
Likes
897
Location
TEXAS
System Name Hexy
Processor i5 4690K @ 4.5Ghz
Motherboard Asus Z97 Pro Gamer
Cooling custom parallel loop with direct die mounts & liquid metal
Memory 32gb Corsair Vengeance
Video Card(s) GTX 1070 Founders Edition + shunt mod
Storage 480GB Intel 750 PCIE + 256GB Plextor M5S SSD + 2TB WD Red HDD
Display(s) Pixio PX325c & ASUS MX279H
Case Lian Li PC-V1000L + "NZXT Hue+ Lighting"
Audio Device(s) Supreme FX + Sennheiser Game Zero's
Power Supply Seasonic x850 Gold
Mouse Nixeus Revel + Dechanic control XL mouse mat
Keyboard Royal Kludge RC930-87 + Grifiti Pad
Software Windows 7 Pro
Benchmark Scores Heaven Extreme 1080p,2336 | Valley, Extreme 1080p, 3899 | SuperPosition, Extreme 1080p, 3455
#75
Just an update, got a tracking number from ASUS today when i went to check the RMA status

this looks very promising:
Original S/N: C3XXXXXX7994
Board should be here on black Friday, i'll get some unboxing pictures done up and cross my fingers that its in good condition and works :)