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Shoddy Asus RMA

qubit

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#76
Finally! Here's crossing fingers for ya. :)
 
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#77
So the motherboard came 2 days early and im pretty angry right now... uploading pictures as you read this










At this point im going to take mtrai's information and call up California - if they dont send me a board FIRST to replace this one im going to buy the part off ebay and do the repair work myself since asus clearly doesn't know what they're doing in regards to repairing/replacing components on a board. if nothing happens and i cant fix it myself well its just going to get scrapped for parts and im NEVER buying another asus product again
 
Last edited:

cdawall

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#78
So the motherboard came 2 days early and im pretty angry right now... uploading pictures as you read this
Oh that doesn't sound good at all...
 
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#79
So while i was putting the heat sinks back on the board i noticed some thing else.... they touched the memory sockets it looks like and did a pretty shit job of cleaning up




when i asked them if i was going to get the same board back and they told me "no, it will be a replacement" (from several people mind you) makes you wonder what else they lie about or what else they DON'T do up there. email is going out right now and a call tomorrow since i have to be at work soon..


just opened up my mail and lookie what i found, i love surveys

Dear Customer,

The goal of ASUS service team is to provide the best service worldwide to our customers. We count on your support to
provide us valuable feedback and share your service related experiences with us.

Please follow below link and provide your feedback via the online survey for your service case:

RMA# : xxxxxxxxxx,
S/N: C3M0BX267994,

The repair is finished, but it might be that you haven't received the unit back yet. Please fill in the survey once you have received the unit.
Please do not reply on this e-mail. Any comments can be provided in the survey or you can call the hotline on: 0870-120-8340

The survey takes no longer than 2 minutes to complete.

http://sip.asus.com/Survey/Questionnaire/Survey_20090928151858.aspx


The information collected from this survey will be treated as confidential and will not be released to any outside parties.

Your feedback is greatly appreciated. We at ASUS believe that your valuable answers help us improve the service provided for ASUS products, so that it can become faster, more convenient and efficient . Thank you very much for your time and participation.

Best Regards,
Asus customer service team

If you no longer wish to receive this customer survey, please click here to unsubscribe
 
Last edited:

cdawall

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#80
I would call now and ask them to ship you a board along with sending the label to ship your current board back. By ask I mean ask for a supervisor first thing.
 

t_ski

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#81
I don't think they lied when they said you'd get a different board, I just think they didn't know WTF they were talking about.
 
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#82
I don't think they lied when they said you'd get a different board, I just think they didn't know WTF they were talking about.
This is exactly the kind of shit that happens when you have a department split like they have, there's no way the repair department can communicate with the support side of it and vice versa. or if they can it seems they're not willing to at least :mad:
 
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#83
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.
 
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#84
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.
Thanks, if you need to point him over here to this thread - there are a few other posts on different forums that are very recent experiencing the same grief. this is their second strike with me
 

cdawall

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#85
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.
Gigabyte's RMA is equally as bad from personal experience.
 

Aquinus

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#86
They amount of money their company has wasted at this point because of lame stuff is worth more than 2 of those motherboards.

This is why I don't buy ASUS for personal builds. I wish my boss would let us move away from them to someone else. Maybe I can convince him that we should go Gigabyte/MSI.

Good luck with the RMA, hopefully they do you right this time.
Gigabyte's RMA is equally as bad from personal experience.
I've always had good experiences with MSI support, but I haven't had to send anything back to them recently.
 
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#87
I've always had good experiences with MSI support, but I haven't had to send anything back to them recently.
Same. MSI has been nothing but great for me. I haven't dealt with them in over a year though. :laugh:
 

erocker

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#88
Even though I'm running a Maximus V currently with no problem, my next motherboard purchase won't be from Asus, that's for sure.
 

FreedomEclipse

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#89
Even though I'm running a Maximus V currently with no problem, my next motherboard purchase won't be from Asus, that's for sure.
going to be going AsRock or MSI personally.
 

cdawall

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#90
going to be going AsRock or MSI personally.
I am looking at AsRock, but they have to release something high end first. All of their AMD boards are 16/16/4. That doesn't work in my situation.
 

erocker

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#91
going to be going AsRock or MSI personally.
I like AsRock. While the Extreme 4 Gen 3 Z68 board wasn't the most quality board I've purchased, their support and customer service is very good.
 
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#92
One of my favorite boards was my ASRock board.

Just ordered a build for a friend on a budget and got this mobo.
 

qubit

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#93
Damn, that's one shitty "repair". I'd be livid too.

My Asus board has been 100% perfect, but my next one 100% won't be from them.

They've gone downhill a long way.
 
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#94
That's terrible

I myself have had some issues with Asus and their RMA process and Support in the near past.
I have a few friends who also have had nothing but headaches from Asus within the past year regarding their service after the purchase.
However, Asus did straighten out the issue I had rather quickly, cross shipping me a replacement motherboard. But I had to secure the deal with a credit card and wait for a credit a few weeks after they received back the RMA'ed board I sent back, which is understandable enough.

I presently own 5 Asus mobos. They are all great boards and work good except for one above that I "THOUGHT" lost a PCI-E slot under warranty.
It was replaced with a used board by Asus.
Turns out it was not the motherboard after all, it was a video card that died.
That was ok with me I guess, I didn't like the fact I bought new and got old, but it works. I think Asus should make that clear in their advertising so if you buy a board you know ahead of time you get a used one back if you have problems, if it's less than 3 RMAs on the same item. I think then you get new one if still available.
But I guess all the mfgs. do the same. It is what it is.

After a little more thought, I am NOT all done with Asus after re-reading this thread.
I will possibly be buying from them again in the near future.

On the other hand, I want to try Asrock or Gigabyte too.
So it will be a coin toss at purchase time...maybe.

I hope the Asus people do read this thread however, because if indeed you received that motherboard in that condition as you claim, that's terrible.
it may help to make changes for the better at Asus.

Good luck to you.
:toast:
 
Last edited:
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#95
a little off topic but the pic showing the CPU backplate shows people that don't believe that foxconn has parts in every motherboard manufacture the CPU backplate is made by foxconn
...and iPad, iPhone, iPod, Kindle, PlayStation 3, Wii U, Xbox 360, Dell and HP laptops (among others).

That's China for you. The products are already produced before a company buys them and slaps their logo on it.

Shame for ASUS though. I had a "new" Sabertooth x58 board that looked like it was wedged in a soft for a year.
 
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#96
Last edited:

cdawall

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#97
Figured I would update this. I ended up not cross shipping mine as with Asus's process it takes as long if not longer than a regular RMA. Today Asus received my board so we will see how long it takes for them to update my RMA as received hopefully Monday since it showed up on a holiday.

It would be nice if this thread could get as much exposure as possible. Your experience was absolutely horrible OP. I still would follow through with reporting it to the BBB and perhaps the Federal Trade Commission if applicable.

I'm personally thinking about posting it to /r/buildapc.

Reddit thread added:

http://www.reddit.com/r/buildapc/comments/13leta/asus_rma_nightmare_an_isolated_case_or_par_for/
My issue is with sites like that most people only post when they had a negative time or someone else they knew did. I have personally RMA'd 10+ boards with Asus without receiving a bad mobo back or any of these issues everything was done in a timely manor and quality was the same as what I sent in. I actually had one occasion when I had yet again killed my M4A78T-E when I received a sealed BNIB motherboard with accessories. Might have been because it was the 3-4th time I had killed the product, but hey DICE is rough on boards.
 
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Processor Intel Core i5-3570.
Motherboard Asus P8H67-M LE.
Cooling Cooler Master Hyper 212 Plus.
Memory 2x4gB Corsair Value Series.
Video Card(s) EVGA GTX 660 FTW Signature 2.
Storage 180gB Intel SSD 330 Series, WD Blue 500gB (AAKX).
Display(s) Samsung BX2031.
Case CM Elite 334.
Power Supply Corsair CX 430.
#98
OP, I have been keeping an eye here for quite some time and I must say, I am seriously angry!.

Good thing I wasn't in your place. Bad things would have happened to the retailer.
 
Joined
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System Name m1dg3t | DeathBox | HairPi 3
Processor 3570k @ 4.0 1.15v BIOS | q9550 @ 3.77 1.325v BIOS
Motherboard Asrock z77e iTX | p5q Dlx 2301 BIOS
Cooling Custom Water | D-14 & HR-03gt | Passive HSF
Memory Samsung MV-3V4G3D 4g x 2 @ 1866 1.35v | OcZ RpR 2g x 4 @ 1067 2.2v
Video Card(s) MSi 7950 tf3 @1000 / 1350 | Asus 5870 V2 @ 900 / 1275
Storage Adata sx900 256Gb / WD 2500 HHTZ | WD 1001 FALS x 2
Display(s) BenQ gw2750hm | 46" Sharp Quatron
Case BitFenix Prodigy - m0dd3d | Antec Fusion Remote MAX
Audio Device(s) Onboard Toslink > Yamaha HTR 6290 | Xonar HDAV1.3 > Yamaha DSP z7
Power Supply Ocz mXp700w | Ocz zx850w | Cannakit 5v 2.5a
Mouse Logitech G700s | Logitech G9x - Cable Repaired
Keyboard TT Meka G1 - Black w Cherry Blacks| Logitech G11
Software Win7 Home | Xp sp3 & Vista ultimate | Raspbian
Benchmark Scores Epeen!! Who needs epeen??
#99
More examples of why you should NOT use Asus products anymore. They are shit!

Hopefully you get your RMA sorted correctly. Took me 3yrs to get a replacement card, it still doesn't work properly but at least it was NEW! :rolleyes: :laugh:
 
Joined
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Location
Canuck in Norway
System Name Hellbox 3.0(same case new guts)
Processor i7 4790K
Motherboard Asus Z97 Sabertooth Mark 1
Cooling TT Kandalf L.C.S.(Water/Air)AC Cuplex Kryos CPU Block/Noctua
Memory 2x8GB Corsair Vengance Pro 2400
Video Card(s) Sapphire Tri-X Fury (Unlocked to Fury X)
Storage WD Caviar Black SATA 3 1TB x2 RAID 0 2xSamsung 850 Evo 500GB RAID 0 1TB WD Blue
Display(s) ASUS MG279Q 1440 IPS 144Hz FreeSync
Case TT Kandalf L.C.S.
Audio Device(s) Soundblaster ZX/Logitech Z906 5.1
Power Supply Seasonic X-1050W 80+ Gold
Mouse G502 Proteus Spectrum
Keyboard G19s
Software Win 10 Pro x64
This is why "Sabertooth #1" is still sitting in the box behind me... This is my FIRST ASUS board since Abit went under I had to look elsewhere.

I am keeping an eye on this thread too, to see how it ends up being resolved. So far it looks like they have shipped him back the exact same broken board...