Should (Could) I RMA my Kuhler 620?

TRWOV · Aug 22, 2013

My Antec Kulher 620 started to make some grinding noises but sadly it doesn't seem to be because of air bubbles as the RPMs have fallen to 500-600 RPM (CPU is doing 60C at idle) so I think is a bearing or something. Sounds like a fan giving in. Putting the pump/block in an horizontal position with the logo facing down gets rid of the noise.

The bad (good?) thing is that I'll have to deal with Antec themselves but I don't know if it's worth the hassle as I'll have to ship them the cooler at my cost. Anyone has any experience with them in terms of international RMAs? It has been almost a year since I bought it, got it on 22/9/2012.

Now Antec's warranty states:

The following are not covered by the warranty:

2. Normal wear and tear.

Antec states that the 620 has a MTBF of 50,000 hours (5.8 years), of course being a median it means that there are cases where it would fail before the MTBF but I wouldn't expect that to be before even getting to one year of use (real time would be about 3 months at most, 2200 hours or so). As I see it the cooler is practically "new" in terms of hours used/MTBF but I don't know how Antec handles that. :ohwell:

erocker · Aug 22, 2013

It has a 3 year warranty. RMA it.

Go here and talk to them: http://www.antec.com/Believe_it/index.php?page=support

Ghost · Aug 22, 2013

I don't know if it's worth the hassle as I'll have to ship them the cooler at my cost.

I don't think it is. Getting a new fan would be faster and cheaper.

TRWOV · Aug 22, 2013

Ghost said:
I don't think it is. Getting a new fan would be faster and cheaper.

It's the pump not the fan.

TRWOV · Sep 3, 2013

It's been a week since the last update on my ticket telling me that a representative would contact me "soon". Just how long do these things take?

de.das.dude · Sep 3, 2013

just post some flaming stuff.

Vario · Sep 5, 2013

Yes, go on antec forum and start raging. They will streamline from there trust me.

TRWOV · Sep 13, 2013

Ok, two weeks now. I guess it's time to do the trash talk as you suggested.

theonedub · Sep 13, 2013

Did you try calling them?

TRWOV · Sep 13, 2013

They don't seem to have an international toll-free number. I'm going to have to pay for the return shipping, at the very least they could keep me from spending more.

I guess I'll keep civil it within their forums for now. If in another week they still don't get someone to pick up my case number I suppose the trash talk will have to come. I just hate when corporations are slow like that, this is supposed to be a recurring procedure, it's not like I'm the first person to ever RMA something to them.

TRWOV · Oct 15, 2013

So Antec referred me back to the retailer but the retailer says that Antec should honor the RMA, not them.

All this bickering wouldn't bother me that much if not because they take their sweet time to respond. It sucks RMAing things from a second class market.

Back to the waiting game. In the mean time, I'll get an H110 (not that I'd expect Corsair's support to be any better but my case supports 280mm rads so...) Once I get the RMA going (if ever) I'll sell the 620 or maybe I'll keep it as a backup.

System Name	Dell-y Driver
Processor	Core i5-10400
Motherboard	Asrock H410M-HVS
Cooling	Intel 95w stock cooler
Memory	2x8 A-DATA 2999Mhz DDR4
Video Card(s)	UHD 630
Storage	1TB WD Green M.2 - 4TB Seagate Barracuda
Display(s)	Asus PA248 1920x1200 IPS
Case	Dell Vostro 270S case
Audio Device(s)	Onboard
Power Supply	Dell 220w
Software	Windows 10 64bit

Processor	AMD Ryzen 7 7800X3D
Motherboard	ASUS TUF x670e
Cooling	EK AIO 360. Phantek T30 fans.
Memory	32GB G.Skill 6000Mhz
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Audio Device(s)	Realtek ALC889
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System Name	Dell-y Driver
Processor	Core i5-10400
Motherboard	Asrock H410M-HVS
Cooling	Intel 95w stock cooler
Memory	2x8 A-DATA 2999Mhz DDR4
Video Card(s)	UHD 630
Storage	1TB WD Green M.2 - 4TB Seagate Barracuda
Display(s)	Asus PA248 1920x1200 IPS
Case	Dell Vostro 270S case
Audio Device(s)	Onboard
Power Supply	Dell 220w
Software	Windows 10 64bit

System Name	Dell-y Driver
Processor	Core i5-10400
Motherboard	Asrock H410M-HVS
Cooling	Intel 95w stock cooler
Memory	2x8 A-DATA 2999Mhz DDR4
Video Card(s)	UHD 630
Storage	1TB WD Green M.2 - 4TB Seagate Barracuda
Display(s)	Asus PA248 1920x1200 IPS
Case	Dell Vostro 270S case
Audio Device(s)	Onboard
Power Supply	Dell 220w
Software	Windows 10 64bit

Should (Could) I RMA my Kuhler 620?

TRWOV

erocker

*

Ghost

TRWOV

TRWOV

de.das.dude

Pro Indian Modder

Vario

TRWOV

theonedub

habe fidem

TRWOV

TRWOV

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