Should I refund?

FordGT90Concept · Dec 14, 2015

I ordered a PowerColor R9 270 back in December 1, the date I mailed out my PowerColor R9 290X to fix a loud fan. I noticed three issues with this card and conversed with PowerColor about them all. I'll paraphrase what they said in bold and my feelings non-bold after that.

1) The registration form on the PowerColor website would not accept the card's serial number. They said to send them information to manually register it. I did but they didn't manually register it yet because of my other issues. I hope/think this is a non-issue that they can fix so perhaps this one should be ignored.

2) The card had a mail in rebate offer and the UPC code on the rebate's last three digits does not match the card's last three digits. You know how finicky they are about rejecting any rebate that has any issue whatsoever. PowerColor said they would honor the rebate. I don't trust that response. If they reject it and I complain, the back of my mind tells me I'd be wasting my time and mutilating an otherwise perfectly good box.

3) The card artifact four times I can recall:
#1 (December 4): started a YouTube video on the main screen while running 15.7.1 drivers, the entire screen turned white with streaks of color going to the right. My secondary screen, powered by an HD 5670 did not exhibit the behavior and I could see my mouse over there. I hit ctrl+alt+del but that didn't get me anywhere because I couldn't see the screen to click on Task Manager to kill Edge browser the YouTube video was in. I ended up hard restarting because I was out of options.

#2: It did it again but this time, I rapidly cycled between artifact and the desktop probably at least three times and the "Display Driver stopped responding" bubble appeared in between. It was making a racket like the device was connected/disconnected/connected while this was happening. The computer was still usable after this happened.

#3 (December 5 or 7?): Seeing #2, I started to uninstall 15.7.1 drivers. The uninstall process did not complete because the main screen AND the secondary screen displayed the same artifact. I had to hard restart again!

After the restart, I started to uninstall the 15.7.1 drivers again and this time it went without a hitch. I then proceeded to install 15.11.1 beta drivers. I believed the problem sorted for a few days until...

#4 (December 8?): Off of a cold boot, I started a video on YouTube and it happened again. This time, I pressed ctrl+shift+escape and was able to kill Edge browser via my secondary monitor which made the primary monitor immediately recover from the artefact. I kept using the computer after that, including trying to watch the same video, and the artefact did not recur.

They said to return the card to where I got it.

The last one happened many days ago (in event log, the most recent date I can find of display-related issues was on the 7th). I have watched many YouTube videos and played many game since and there has been no problems and I'm half way to the end of the refund window. Should I return the card for a refund or should I assume the issue was Edge or driver-related and was fixed?

xvi · Dec 14, 2015

Rebates can be tricky. I'd say it's worth not getting the MIR if there's a chance they won't support it. Is the UPC cut out? Not sure if you could return it if it was.

Edit: How does it do under gaming/benchmarks? Any issues? Maybe try overclocking for the sole reason of seeing how much headroom you have as far as stability is concerned?

AsRock · Dec 14, 2015

Refund, if the card will not register with their site the card would of been sent back if it happened to me, even more so if it's been showing artifact without good course.

manofthem · Dec 14, 2015

Sounds like a mess. If you're having this much trouble right after purchase, imagine how terrible it's going to be a year down the line if you have issues and need to RMA. Return for refund if possible.

FordGT90Concept · Dec 14, 2015

xvi said:
Rebates can be tricky. I'd say it's worth not getting the MIR if there's a chance they won't support it. Is the UPC cut out? Not sure if you could return it if it was.

Nope, not yet.

xvi said:
Edit: How does it do under gaming/benchmarks? Any issues? Maybe try overclocking for the sole reason of seeing how much headroom you have as far as stability is concerned?

Good idea. I'll get Furmark running. I do know it thermally tops out at 72C.

I've played FortressCraft: Evolved (makes all games run at 99% load), Payday, X: Rebirth, Convoy, and Besiege on it without issues.

BarbaricSoul · Dec 14, 2015

AsRock said:
Refund, if the card will not register with their site the card would of been sent back if it happened to me, even more so if it's been showing artifact without good course.

this

qubit · Dec 14, 2015

Subbed. Don't have time to read and reply right now. Hope it gets fixed Ford, whatever it is.

FordGT90Concept · Dec 14, 2015

FurMark ran for over 16 minutes without issues. I tried to take a screenshot but it didn't save it because I forgot to run it as admin. Average FPS was in the 20s, minimum was 19, temperature when I closed it was 72C.

Updates that failed to install since the 11th:
Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3116900)

Updates that installed since the 7th:
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)
Security Update for Microsoft Silverlight (KB3106614)
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)

On the 5th:
Update for Windows 10 Version 1511 for x64-based Systems (KB3122947)

On the 3rd:
Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3116908)

I think Crimson automatically updated from 15.11.1 beta to 15.11.1 WHQL since the 7th.

brandonwh64 · Dec 14, 2015

I have owned three powercolor cards and all three died and one was RMAable and they denied it. I have refused to buy another one from them.

FordGT90Concept · Dec 14, 2015

I'm leaning that way too. They were great in the HD 5### series. What's the go-to brand today for AMD cards?

AsRock · Dec 14, 2015

FordGT90Concept said:
FurMark ran for over 16 minutes without issues. I tried to take a screenshot but it didn't save it because I forgot to run it as admin. Average FPS was in the 20s, minimum was 19, temperature when I closed it was 72C.

Updates that failed to install since the 11th:
Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3116900)

Updates that installed since the 7th:
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)
Security Update for Microsoft Silverlight (KB3106614)
Windows Malicious Software Removal Tool for Windows 8, 8.1, 10 and Windows Server 2012, 2012 R2 x64 Edition - December 2015 (KB890830)

On the 5th:
Update for Windows 10 Version 1511 for x64-based Systems (KB3122947)

On the 3rd:
Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3116908)

I think Crimson automatically updated from 15.11.1 beta to 15.11.1 WHQL since the 7th.

You turned the windows firewall off ?, win10 will fails some if not all updates if turned off

FordGT90Concept said:
I'm leaning that way too. They were great in the HD 5### series. What's the go-to brand today for AMD cards?

XFX always done good by me.

Jetster · Dec 14, 2015

I do a lot of rebates. The only rebate I have not gotten back was from Powercolor. I even contacted them and they said it was issued. But I never received it. After three calls I gave up. I just don't buy Powercolor

FordGT90Concept · Dec 14, 2015

AsRock said:
You turned the windows firewall off ?, win10 will fails some if not all updates if turned off

I forced it to update and it is installed now. I don't think that update has anything to do with the card issues. It's just Windows 10 being a doofus.

I replicated what caused the card to fail previously and it is not doing it (FortressCraft Windowed, HPC-MP having a video paused, playing lots of embedded YouTube videos).

GhostRyder · Dec 14, 2015

FordGT90Concept said:
I'm leaning that way too. They were great in the HD 5### series. What's the go-to brand today for AMD cards?

Well I love my PowerColor products, but if I had to pick a "Go-To" brand that award would be Sapphire in my book. Both XFX, PowerColor, and Sapphire are my personal favorite AMD card vendors.

FordGT90Concept · Dec 14, 2015

Sapphire really dropped the ball on my HD 5870 (their factory overclock is unstable--I fixed it out of warranty by changing to reference-clock BIOS after they failed to fix it after repeated RMAs) so I'll take that as another vote for XFX.

cadaveca · Dec 14, 2015

FordGT90Concept said:
Sapphire really dropped the ball on my HD 5870 (their factory overclock is unstable--I fixed it out of warranty by changing to reference-clock BIOS after they failed to fix it after repeated RMAs) so I'll take that as another vote for XFX.

I went through 9 XFX 5870's... that gen was AMD/ATI's fault. Sapphire truly is the company to choose...they even force retailers to handle RMAs, which means no shipping charges for RMAs (used to cost like $35 to RMA w/ Sapphire before)! I love sticking this one on my local retailer that sells added warranty and acts like they don't handle Sapphire stuff themselves. ROFL.

alucasa · Dec 14, 2015

In my whole life, when it came to PC components, the only RMAs I have sent so far is two mobos, one pair of RAM for duration of maybe 15 years.

I guess I should count myself as lucky.

qubit · Dec 15, 2015

Ok, read everything now and I too say just to get rid of it asap.

It sounds like a bad solder joint somewhere that's "gone good" for a while, but will come back to bite you in the ass and you just don't need that hassle.

Sounds like PowerColor's customer service isn't too hot either.

spectatorx · Dec 15, 2015

IMO all TUL brands are not that great so i never bought anything from powercolor, gainward and absolutely do not buy anything from vertex3d. Vertex3D is the cheapest brand for radeons but its failure-rate is huge. I had hd3850 from powercolor, tbh still have it and it is working, was great card at its time, i received it when RMAd sapphire hd2600xt gddr4 which had some issues with memory.

Vendors which i can suggest are xfx, gigabyte, his. Since few years on gpus and motherboards i stick mainly to gigabyte and imo they are awesome, work flawlessly and never failed me over time of usage.

Filip Georgievski · Dec 15, 2015

I own 2 6770 and 1 5670 all Sapphire and they work also flawlessly.
I'll be upgrading soon to R9 280x also from Sapphire because of my good experience with them.
+1 to Sapphire

AlienIsGOD · Dec 15, 2015

Club 3D isnt too shabby

95Viper · Dec 15, 2015

That is odd... I have only used PowerColor and Sapphire cards.
Only had to RMA one and that was a PowerColor. Took no time at all, through emails, got er done.
Rebates suck with all vendors as most are through a third party. Heck it can take as much as three + months before you see it. And, you have to escalate it sometimes with the manufacturer.

If the Serial numbers and UPC are off/wrong/not recognized... I would send it back to the vendor and ask for a refund or a replacement that has the Correct and Verifiable UPC/serial numbers.
Hope it ain't some knock off...

Hope you get it sorted Ford.

Schmuckley · Dec 15, 2015

FordGT90Concept said:
I'm leaning that way too. They were great in the HD 5### series. What's the go-to brand today for AMD cards?

Sapphire,Asus,Giga,MSI

wait..
MSI,Asus.Sapphire,Giga ..fixed!

XFX is the "Dell" of GPUS.Their customer service is good and their cards are sturdy but...
They use a different PLL chip and lock the voltage down,so keep that in mind.

FordGT90Concept · Dec 15, 2015

I never overclock so that's no worry.

Edit: PowerColor said it would be another 1-2 weeks before they ship out my 290X. I'm leaning strongly in favor of keeping the R9 270 until the week of December 28 and then returning it for refund from Newegg. I really hope the 290X is at least shipped by then.

jboydgolfer · Dec 15, 2015

FordGT90Concept said:
I never overclock so that's no worry.

Edit: PowerColor said it would be another 1-2 weeks before they ship out my 290X. I'm leaning strongly in favor of keeping the R9 270 until the week of December 28 and then returning it for refund from Newegg. I really hope the 290X is at least shipped by then.

powercolor CAN be a bitch to deal with when it comes to RMA/product issues, it seems this is becoming a trend over the past 10 years , IME the trend is leaning towards, companies having a "make it hard to RMA so the customer gives up" attitude. Powercolor USED to have a Great support guy "Jon Garay" but has since left the company, HE was the epitome of the PERFECT tech/warranty support personel.

I hope this works out for You, best of luck.

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Should I refund?

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