In Gary's defense, it's not like he accidentally tripped over the electrical cord to your respirator. The dude sells parts for PCs, parts for PCs that aren't even built and up and running yet. He's not in a life or death business and you probably made a much bigger deal out of the slow shipping than he is used to for the kind of business he is in. The whole idea of "the customer is always right" is really just not practiced very much. As much as a company shouldn't make a habit of dumping customers, they all do from time to time. Sometimes, it's just not worth the hassle. If a customer's actions can be construed as abusive in some way, they need to be aware that there might be consequences for that. I once wrote a letter to the president of my bank in which I suggested that he perform an act to himself that was physically impossible. About 2 weeks later I received a polite letter from them indicating that my account had been closed and with a check for my money. I was not the least bit surprised.