Skype call recording with VodBurner: post-production difficulties

[hhiker]

Hi.
I've been trying to record some important Skype videocalls with VodBurner free edition. The recording part seems to work fine. My problem is with the post-production: the VodBurner editor does not include the other side's visuals when it's compiling the file, just the audio.

In the folder where the recorded data is stored, i can see the file for other side's video is there.
Has anyone got experience with something similar?
What could be the cause for this and what should i be looking for to solve it (or prevent in the future)?

(Skype version is 4.2.0.187 and VodBurner's is 1.0.3.89 - on both sides.)

 

[paul1andrews]

Hi hhiker,
It's Paul here from the VodBurner team.
If you can drop us a support message via http://www.vodburner.com/support we will give you some help with this.

 

[hhiker]

Thanks, will do that
Would my above description be sufficient for the message body there or are there some more details that would help to define the issue if i looked them up in advance?

[ed: done and done]