I came across this incident on another forum: This guy ordered a M571RU laptop from Eurocom, with a 9800M GT graphics card. When he got the laptop, he found out that it was shipped with an 8800M GTX instead. Even though on his receipt it stated 9800M GT. I get it that the 2 cards are very similar in performance, if not identical. But what I find outrageous is that Eurocom refused to replace to what he ordered. I think he has a right for the 9800M GT because he ordered it in the first place. Secondly, it's a newer-gen card hence the resale value of his laptop would be affected. This is what Eurocom told him: Client answered -- Eurocom replied -- When the client asked to see the R & D reports they refused saying that they do not release them to the general public. So, further to this refusal to replace, Eurocom are just suggesting their client flashes the bios... and voila gpu-z will read the card as a 9800M GT I think I know where all the 8800M GTX cards are going now... I wonder if this is something regularly done? What I wrote above is my attempt to summarize this notebookreview forum thread. Do you think that a reseller is justified in doing this kind of stuff? What are your opinions?