• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

[SOLVED] Thermal Grizzly Kryonaut PSA (nasty scratching)

Status
Not open for further replies.
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
EDIT: matter is fully settled amicably, with the help of the very good @Thermal-Grizzly support.

What can I say. Pay premium price, get premium scratching on both IHS and coldplate. Delidded my 8700K, only to find out what just 3 days of Kryonaut did to my D15S and the top of the IHS. Good thing I didn't put it on the die itself. The IHS was in pristine condition for almost 2 years of heavy use, mostly with Arctic MX3 and later Noctua NTH1. Kryonaut fixed the good looks.

You can see the clean IHS before the Kryonaut. I wish people would stop advertising this so hard. replaced it with NTH1 and temps are same, and it's far cheaper and not scratching anything. Quite sad.
 

Attachments

Last edited:

Solaris17

Dainty Moderator
Staff member
Joined
Aug 16, 2005
Messages
21,387 (4.00/day)
Location
Florida
System Name Venslar
Processor I9 7980XE
Motherboard MSI x299 Tomahawk Arctic
Cooling EK Custom
Memory 32GB Corsair DDR4 3000mhz
Video Card(s) Nvidia Titan RTX
Storage 2x Micron 500GB SSD | 1x 1TB 850 EVO | 1x 250GB 960 EVO | 32TB SAN
Display(s) 3x AOC Q2577PWQ (2k IPS)
Case Inwin 303 White (Thermaltake Ring 120mm Purple accent)
Audio Device(s) Focusrite Scarlett Solo on beyerdynamic DT 990 Pros
Power Supply Seasonic 1050W Snow
Mouse Roccat Kone Aimo White
Keyboard Ducky Shine 6 Snow White
Software Windows 10 x64 Pro
Odd, iv never had that.
 
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
Last edited:

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
30,399 (6.52/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
Atleast its not conductonaut which corrodes
I used that on the die itself. It already started to interact with the back of the IHS, but that was expected. It's one thing to know that what you will do has specific adverse reactions, and another to expect a normal TIM application and to get scratching.
Oh and neither acetone or isopropylic alcohol can clean that. Luckily, temps seem fully normal, but I have to say, it looks like crap, both the IHS and the coldplate.
 
Joined
Nov 1, 2008
Messages
4,107 (0.98/day)
Location
Vietnam
System Name Gaming System / HTPC-Server
Processor i5 8700K (@4.8 Ghz All-Core) / R5 3600
Motherboard Z370 Aorus Ultra Gaming / MSI B450 Mortar Max
Cooling CM ML240L / CM Seidon 120XL
Memory 16Gb Hynix @3200 MHz / 16Gb Ballistix @3600Mhz
Video Card(s) Colorful 1080Ti / Gigabyte RX 5700 (XT Bios)
Storage 750G MX300 / 8+4 TB WD Reds + 250 Sabrent NVMe
Display(s) 2x Dell U2515H/18D / 50" L50U50 4K TV
Case Xigmatek Aquarius Plus / Zalman HTPC case
Audio Device(s) On Board Realtek
Power Supply FSP 850 W Gold / Andyson TX-700 Platinum
Mouse Logitech G502 Hero / K400+
Keyboard Wooting Two / K400+
Software Windows 10 x64
Benchmark Scores Cinebench R15 = 1542 3D Mark Timespy = 9758
Urgh . . . I have some on my 1080Ti, but I've been meaning to replace it with MX-4 anyway.

It is by far the worst thermal compound I've ever worked with. Out of a 1g tube, I got 1 GPU application, with enough left over for another 1/2 an application. Most of what you put on top a surface gets wasted by it being impossible to spread evenly and thinly.

I really hope my GPU die is not scratched up.
 
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
Urgh . . . I have some on my 1080Ti, but I've been meaning to replace it with MX-4 anyway.

It is by far the worst thermal compound I've ever worked with. Out of a 1g tube, I got 1 GPU application, with enough left over for another 1/2 an application. Most of what you put on top a surface gets wasted by it being impossible to spread evenly and thinly.

I really hope my GPU die is not scratched up.
Only one way to find out. Tear it down and post some pics maybe?
In my case, noctua nth1 seems to both spread better and give a bit better temps.
 
Joined
Aug 20, 2007
Messages
12,696 (2.75/day)
System Name Pioneer
Processor Intel i9 9900k
Motherboard ASRock Z390 Taichi
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory G.SKILL TridentZ Series 32GB (4 x 8GB) DDR4-3200 @ 14-14-14-34-2T
Video Card(s) AMD RX 5700 XT (XFX THICC Ultra III)
Storage Mushkin Pilot-E 2TB NVMe SSD w/ EKWB M.2 Heatsink
Display(s) 32" 1440p LG 32GK850F Freesync 2 Monitor based on an AU Optronics true 8-bit AMVA Panel
Case Thermaltake Core X31
Audio Device(s) VGA HDMI->Panasonic SC-HTB20/Schiit Modi MB/Asgard 2 DAC/Amp to AKG Pro K7712 Headphones
Power Supply SeaSonic Prime 750W 80Plus Titanium
Mouse ROCCAT Kone EMP
Keyboard WASD CODE 104-Key w/ Cherry MX Green Keyswitches, Doubleshot Vortex PBT White Transluscent Keycaps
Software Windows 10 Enterprise (yes, it's legit.)
Odd, iv never had that.
Me neither, and I've put that stuff nearly literally everywhere.

Still I'm using MX-4 as of late for paste applications. Cost reasons.
 

Mussels

Moderprator
Staff member
Joined
Oct 6, 2004
Messages
47,566 (8.40/day)
Location
Australalalalalaia.
System Name Big Fella
Processor Ryzen R7 2700X (stock/XFR OC)
Motherboard Asus B450-i ITX
Cooling Corsair H110 W/ Corsair ML RGB fans
Memory 16GB DDR4 3200 Corsair Vengeance RGB Pro
Video Card(s) MSI GTX 1080 Gaming X (BIOS mod to Gaming Z) w/ Corsair H55 AIO
Storage 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000 Pro NVME
Display(s) Phillips 328m6fjrmb (32" 1440p 144hz curved) + Sony KD-55X8500F (55" 4K HDR)
Case Fractal Design Nano S
Audio Device(s) Razer Leviathan + Corsair Void pro RGB, Blue Yeti mic
Power Supply Corsair HX 750i (Platinum, fan off til 300W)
Mouse Logitech G903 + PowerPlay mousepad
Keyboard Corsair K65 Rapidfire
Software Windows 10 pro x64 (all systems)
Benchmark Scores Laptops: i7-4510U + 840M 2GB (touchscreen) 275GB SSD + 16GB i7-2630QM + GT 540M + 8GB
Oof, hadn't heard of this happening with kryonaut either

I use conductonaut for the high heat stuff and MX4 for everything else
 
Joined
Aug 5, 2019
Messages
227 (0.93/day)
System Name Neon Master
Processor AMD Ryzen 3900x
Motherboard x570 Aorus Master F10
Cooling H115i RGB Platinum 280mm/Case Fans NF-A14 x4
Memory 2x16GB 3733 C16 G.Skill Neo
Video Card(s) RTX 2070 Super Strix
Storage MP600 1tb+2tb / 860 Evo 1tb / WD4005FZBX
Display(s) LG 27GL850-b
Case Phanteks Evolv X
Audio Device(s) BeyerDynamic DT 770 Pro (250 Ohms)
Power Supply Seasonic Prime Ultra Titanium 1000w
Mouse Scimitar Pro rgb
Keyboard K95 Platinum rgb
Software W10Pro 1909
I ended up applying kryonaut 5-6 times on a 3900x (motherboard issues, trying to figure things out before RMAing the board) and not a single scratch. Could be some defective batch(es) out there.
 
Joined
Feb 12, 2019
Messages
64 (0.15/day)
System Name Shiny Beast
Processor Intel Core i9 9900k 5Ghz
Motherboard Gigabyte Z390 Aorus Master
Cooling Corsair H150i Pro
Memory 32GB G.Skill Trident Z RGB 3600Mhz CL17
Video Card(s) Asus Strix RTX 2080 Ti OC Black Ops 4 Edition
Storage Samsung 970 Evo 1TB, Samsung 860 Evo 1TB, Crucial MX300 525GB, WD Black 2TB
Display(s) LG 34GK950F-B 3440x1440 144Hz FreeSync
Case Corsair 500D SE RGB
Audio Device(s) Logitech Z906
Power Supply Corsair HX1000 Platinum
Mouse SteelSeries Rival 600
Keyboard Logitech K750
Never seen anything like that on my 6700k that had it´s coolers swapped three times, each time with Kryonaut. Neither on the coolers base plates.
Same goes for my current 9900k and 3900x and both of their Corsair AiO´s.

Spreading it though is a pain
 
Joined
Dec 23, 2013
Messages
115 (0.05/day)
System Name Grand Aniki
Processor Ryzen 7 1700X
Motherboard AsRock B450m Pro4
Cooling Phanteks PH-TC14PE
Memory GSkill FlareX 16 GB 3200MHz
Video Card(s) Asus DUAL RX 480 8 GB
Storage Seagate Barracuda 1 TB, WD Blue 3 TB, Kingston HyperX Savage 240 GB
Display(s) Dell U2515H & Zowie XL2411P
Case Fractal Design Define R4
Audio Device(s) Asus Xonar DGX
Power Supply Cooler Master V750 SM
Mouse Logitech G502
Keyboard Cooler master Masterkeys Pro M
Repasted my RX 480 2 times and my 1700x 3 times with some Kryonaut. Haven't gotten any scratching either.
 
Joined
Jan 5, 2006
Messages
10,254 (1.97/day)
System Name Desktop / Laptop
Processor Intel i7 6700K @ 4.3GHz (1.180 V) / Intel i3 7100U
Motherboard Asus Z170 Pro Gaming / HP 83A3 (U3E1)
Cooling Noctua NH-U12A 2 fans + Thermal Grizzly Kryonaut + 5 case fans / Fan
Memory 16GB DDR4 Corsair Vengeance LPX 3000MHz CL15 / 8GB DDR4 HyperX CL13
Video Card(s) MSI RTX 2070 Super Gaming X Trio / Intel HD620
Storage Samsung 970 Evo 500GB + Samsung 850 Pro 512GB + Samsung 860 Evo 1TB / Samsung 256GB M.2 SSD
Display(s) 23.8" Dell S2417DG 165Hz G-Sync 1440p + 21.5" LG 22MP67VQ IPS 60Hz 1080p / 14" 1080p IPS Glossy
Case Be quiet! Silent Base 600 - Window / HP Pavilion
Audio Device(s) SupremeFX Onboard / Realtek onboard + B&O speaker system
Power Supply Seasonic Focus Plus Gold 750W / Powerbrick
Mouse Logitech MX Anywhere 2 Laser wireless / Logitech M330 wireless
Keyboard RAPOO E9270P Black 5GHz wireless / HP backlit
Software Windows 10 / Windows 10
I also use Thermal Grizzly Kryonaut, never seen this before.
 
Joined
Jul 18, 2016
Messages
291 (0.21/day)
System Name Gaming PC / I7 XEON
Processor I7 4790K @stock / XEON W3680 @ stock
Motherboard Asus Z97 MAXIMUS VII FORMULA / GIGABYTE X58 UD7
Cooling X61 Kraken / X61 Kraken
Memory 32gb Vengeance 2133 Mhz / 24b Corsair XMS3 1600 Mhz
Video Card(s) Gainward GLH 1080 / MSI Gaming X Radeon RX480 8 GB
Storage Samsung EVO 850 500gb ,3 tb seagate, 2 samsung 1tb in raid 0 / Kingdian 240 gb, megaraid SAS 9341-8
Display(s) 2 BENQ 27" GL2706PQ / Dell UP2716D LCD Monitor 27 "
Case Corsair Graphite Series 780T / Corsair Obsidian 750 D
Audio Device(s) ON BOARD / ON BOARD
Power Supply Sapphire Pure 950w / Corsair RMI 750w
Mouse Steelseries Sesnsei / Steelseries Sensei raw
Keyboard Razer BlackWidow Chroma / Razer BlackWidow Chroma
Software Windows 1064bit PRO / Windows 1064bit PRO
i dont think a thermalpast can do that kind of damage
 
Joined
Dec 31, 2009
Messages
17,070 (4.56/day)
i dont think a thermalpast can do that kind of damage
It can.. but typically it is the the ones with diamond in them where this happens

I've used this for years including multiple mounts on the same CPU and didn't have this issue.

Seems common. I wish I found that before buying it.

google for kryonaut scratching
You can google just about anything...

That said, how are there large (long) scratches when the thing stays in the same place the whole time? I'm wondering how you managed to get such large and LINEAR scratches across the IHS by simply mounting the thing. It doesn't really look like a paste and mounting thing to me...........typically that is pitting or much smaller length scratches. How you managed to make large scratches on the entire IHS/cold plate I have no idea. (looks like a cleaning thing to me).


EDIT: Worth reading - http://forum.notebookreview.com/threads/kryonaut-abrasive-properties-and-high-temp-degradation.829823/

Shows that they admitted to one bad batch back in the day... but this clearly isn't something that needs a PSA/sounding the alarm it seems.

EDIT2: support@thermal-grizzly.com

Email them.

ihs.jpg
 
Last edited:
Joined
Jun 29, 2009
Messages
1,138 (0.29/day)
Location
austria
System Name ibuytheusedstuff
Processor 5960x
Motherboard x99 sabertooth
Cooling water
Memory 32 dual ranked
Video Card(s) 1080ti
Display(s) 120hz
Power Supply antec 1200 oc
Mouse mx 518
Keyboard roccat arvo
with what stuff do ya clean it?
 
Joined
Sep 16, 2018
Messages
533 (0.94/day)
Processor 3770K @ 4700MHz 1.375v
Motherboard Asus P8Z77-V
Cooling Le Grand Macho RT, TY143
Memory 2x2GB G.Skill TridentX, 2x2GB G.Skill Perfect Storm @ 1000 8-9-8-24 1T 1.65v
Video Card(s) EVGA GTX 980 Classified @ 1495/2001
Storage Crucial M4 256, WD 1TB Black, and some misc spinners.
Display(s) Hisense 55"
Case Fractal Design Meshify C TG, White
Audio Device(s) NAD T748, Mission M something, Monitor Audio FB-210, Monster HDP 1800
Power Supply CM Silent Pro M2 850
Mouse Zowie EC2 Evo
Keyboard Logitech G15
Software Yes
Benchmark Scores Ask your mom.
I agree with ED, those scratches are pretty long. For cleaning I use 99% isopropyl alcohol and a cloth. Everything comes off in a swipe. That's brutal.
 
Joined
Feb 23, 2019
Messages
1,152 (2.83/day)
Location
Poland
Processor Ryzen 7 3700X
Motherboard Gigabyte X570 Aorus Elite
Cooling BeQuiet Dark Rock 4
Memory 2x8 GB Crucial Ballistix Sport LT 3200 CL16 @ 3466 CL 14
Video Card(s) EVGA 1060 6GB SSC
Storage SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB
Display(s) BenQ BL2411PT
Case SilverStone Primera PM01 RGB
Power Supply SeaSonic Focus Plus Gold 750W
Mouse SteelSeries Rival 300
Keyboard MK Typist (Kailh Box White)
Have you tried to contact them about it?
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
20,325 (4.29/day)
Location
London,UK
System Name Codename: Icarus Mk.V
Processor Intel 8600k@4.8Ghz
Motherboard Asus ROG Strixx Z370-F
Cooling CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro|5xML140 Pro}
Memory 16 Corsair Vengeance White LED DDR4 3200Mhz {2x8GB}
Video Card(s) Gigabyte 1080Ti Gaming OC|Accelero Xtreme IV
Storage Samsung 970Evo 512GB SSD (Boot)|WD Blue 1TB SSD|2x 3TB Toshiba DT01ACA300
Display(s) Asus PB278Q 27"
Case Corsair 760T (White)
Audio Device(s) Yamaha RX-V573|Speakers: JBL Control One|Auna 300-CN|Wharfedale Diamond SW150
Power Supply Corsair AX760
Mouse Logitech G900/G502
Keyboard Duckyshine Dead LED(s) III
Software Windows 10 Pro
Benchmark Scores (ノಠ益ಠ)ノ彡┻━┻
i dont think a thermalpast can do that kind of damage
You obviously werent around during the IC Diamond fiasco on TPU so i'll leave these here for you



We even had the company CEO trying to bury the evidence. He had peoples damaged coolers sent to them for analysis then claimed they got lost in the mail or they never received them when their deliveries had been signed for by members of staff as proof of delivery.
 
Joined
Dec 14, 2013
Messages
1,405 (0.61/day)
Location
Alabama
Processor Ryzen 2700X
Motherboard X470 Tachi Ultimate
Cooling Scythe Big Shuriken 3
Memory C.R.S.
Video Card(s) Radeon VII
Software Win 7
Benchmark Scores Never high enough
I can believe it, all that went down just before my time here.

The abrasive quality of diamond dust vs whatever is obvious, diamond is about the hardest substance on earth and even in dust form will scratch things up like a pasty form of sandpaper.
That's why I don't, won't or ever will use it in any form for anything.
 
Joined
Dec 31, 2009
Messages
17,070 (4.56/day)
I can believe it, all that went down just before my time here.

The abrasive quality of diamond dust vs whatever is obvious, diamond is about the hardest substance on earth and even in dust form will scratch things up like a pasty form of sandpaper.
That's why I don't, won't or ever will use it in any form for anything.
Right...buuuut... this isn't a diamond based product AFAIK...
 
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
Have you tried to contact them about it?
Sent them an email yesterday. Luckily I kept the bag in which the tube came, which has a serial number, so maybe they can take out of circulation further defective batches.

That said, how are there large (long) scratches when the thing stays in the same place the whole time? I'm wondering how you managed to get such large and LINEAR scratches across the IHS by simply mounting the thing. It doesn't really look like a paste and mounting thing to me...........typically that is pitting or much smaller length scratches. How you managed to make large scratches on the entire IHS/cold plate I have no idea. (looks like a cleaning thing to me).
They include a plastic "spreader" with the tube, so I spread it with that. I assume that contributed. The spreader is really soft though, you can't scratch metal with it if you try as hard as possible, even with the edge (tried it now). So when the messed up paste is spread, I think it creates those traces, and because they're covered in paste, you don't see it until you clean it.

As for the cleaning, about which somebody asked for, I don't think it's possible without lapping. I tried 99% isopropylic alcohol and acetone solutions, and neither worked.

The PSA is necessary, as it's clear that TG still has bad batches in circulation. Mine is bought in Nov 2019. If you buy Kryonaut you gamble with the IHS and coldplate.
 
Last edited:
Joined
Nov 20, 2012
Messages
324 (0.12/day)
Location
Hungary
System Name masina
Processor Ryzen R5 1600 @ 3.6GHz
Motherboard GigaByte AB350-Gaming 3
Cooling Scythe Kabuto 3 + Arctic BioniX P120 fan
Memory 16GB (2x8) DDR4-3000 Corsair Vengeance LPX
Video Card(s) Sapphire PULSE RX 5600XT OC 6GB
Storage 500GB Crucial MX500, 640GB WD Black
Display(s) AOC C24G1
Case Zalman Z9 Neo /Black/
Power Supply be Quiet! Pure Power L8 430W CM
Mouse Logitech G203
Keyboard Cooler Master MasterKeys L PBT
Software Win 10 Pro
...one thing has not been mentioned yet. [putsontinfoilhat] Counterfeit product.

Couple of years back we had fake Arctic MX-4 circulating the dealers, it even penetrated some brick and mortar stores... :(
 
Joined
Feb 18, 2009
Messages
359 (0.09/day)
Processor i7 8700K
Motherboard MSI Z370 Gaming Plus
Cooling Noctua NH-D15S + NF-A12x25 PWM + 4xNF-A14 PWM
Memory 16 GB Adata XPG Dazzle DDR4 3000 MHz CL16
Video Card(s) Gigabyte GTX 1070 Ti Gaming 8G
Storage Samsung 970 EVO Plus, Samsung 850 Evo
Display(s) Samsung C24FG73 144Hz 1080p
Case Fractal Design Meshify C
Audio Device(s) Steelseries Arctis 3
Power Supply Superflower Leadex II Gold 650W
Mouse Steelseries Rival 600
Keyboard Steelseries Apex M750
Software Windows 10 x64 Pro
...one thing has not been mentioned yet. [putsontinfoilhat] Counterfeit product.

Couple of years back we had fake Arctic MX-4 circulating the dealers, it even penetrated some brick and mortar stores... :(
I have some doubts this was counterfeited, doesn't seem to be worth the effort to create this sort of packaging, with spreader and I think even a small leaflet guide inside. My purchase was from Aqua Computer, Germany, together with Conductonaut and a delid tool. The Conductonaut also came in properly packaged and sealed. All products have an invoice too.
 

Attachments

Joined
Dec 31, 2009
Messages
17,070 (4.56/day)
Sent them an email yesterday. Luckily I kept the bag in which the tube came, which has a serial number, so maybe they can take out of circulation further defective batches.


They include a plastic "spreader" with the tube, so I spread it with that. I assume that contributed. The spreader is really soft though, you can't scratch metal with it if you try as hard as possible, even with the edge (tried it now). So when the messed up paste is spread, I think it creates those traces, and because they're covered in paste, you don't see it until you clean it.

As for the cleaning, about which somebody asked for, I don't think it's possible without lapping. I tried 99% isopropylic alcohol and acetone solutions, and neither worked.

The PSA is necessary, as it's clear that TG still has bad batches in circulation. Mine is bought in Nov 2019. If you buy Kryonaut you gamble with the IHS and coldplate.
How does spreading it (with presumably such little pressure) scratch a metal IHS? It takes some significant pressure to scuff an IHS up like that. Also, similar patterns on are on the IHS, did you (for some reason) apply the product to the base of the heatsink too???? Things aren't adding up. I believe you may have a bad sample, but typically you see pitting or much smaller length scuffing. On the HIS we see long arse scratches going in opposite directions even...

If this is gambling, I will take those odds any day...................thanks for the heads up and all, but I'll continue to take my chances (and win) :). Sorry this happened though. Keep us posted on how they respond. :)
 
Status
Not open for further replies.
Top