At least you got a new cooler. Had that been any other company I highly doubt you would have seen the same outcome. Nice.
Had very positive RMA experiences with Logitech and Steelseries as well. Logitech insisted to send me a new mouse for an old MX1100 that would slightly fail at times to connect with the wireless receiver, I just hoped for some firmware/driver fix, but their support pushed really hard to send a new mouse for some reason. When it arrived, it was not a MX1100 (which I assume was no longer produced), but a brand new Performance MX.
As for Steelseries, their famed Rival 600 mouse has a propensity for losing its rubber sides which can be pretty much just be glued back on. SS sent me a new Rival 600 though, because they did not have the detachable sides in store yet.
But yeah, in general it's quite jarring to have to deal with RMA, and many corporations "fix" the product and send it back to you. I remember some Thermaltake mouse that they had to remove the feet from to open it up and fix whatever was broken, and they reglued the feet back like shit, and it still broke again just 2 weeks later. After I got angry they sent a new one though.
