• We've upgraded our forums. Please post any issues/requests in this thread.

Sometimes you get burned by "Open Box"

BUCK NASTY

F@H Mod & 4P Enthusiust
Staff member
Joined
Aug 8, 2007
Messages
4,968 (1.31/day)
Likes
4,624
Location
Port St Lucie, FL. U.S.A.
System Name Main Rig
Processor AMD FX-4130 @ 4.8Ghz
Motherboard ASUS M5A99X Evo
Cooling Coolermaster Hyper 212+
Memory 8GB GSkill DDR3 1600
Video Card(s) ASUS GTX 970 Strix @ 1503Mhz Core
Storage Corsair Force 90gb SSD/ WD Caviar Blue 750gb
Display(s) ASUS 24" IPS
Case Coolermaster Centurion 590
Audio Device(s) Onboard
Power Supply Antec TP750 80+
Software Windows 7 Ultimate 64
#1
Hey all. I bought an Open Box Mobo on Newegg last week. Great price of $59.99 for an ASRock 790GXH/128M. Normally there are a few things missing (i.e. I/O plate, sata cables, etc), but this one had everything. I figured I got pretty lucky on a slightly used board. This is until I noticed that there was a issue with the MOSFET's for PCI-E slot#1 & 2 .



You can see in the pic there was severe trauma inflicted on the FET's on #2 and a chipped FET on #1. Looks like someone tried pulling more that the 75 watts the slot(s) are rated for. Slot #1 works fine with an o/c'd GTX260, but slot 2 is dead. The board had no problems unlocking my 45nm Athlon x2 5000+ to a Phenom II X4 FX-5000 with L3 enabled. Current stables clock are 3.2Ghz 24/7 and everything is running fine except for PCI-E slot#2. Now I considered RMA'ing this immediately, but the low price for the board, coupled with return shipping and Newegg's re-stock would eat up half of the potential credit. I think I will end up mounting the board my HTPC. I use HDMI, so the slots are not an issue.

The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?
 

DirectorC

New Member
Joined
Nov 4, 2009
Messages
1,624 (0.55/day)
Likes
267
Location
Florizy
System Name -= Son of a Whore =-
Processor E8400 @ 4.0GHz (445 x 9)
Motherboard Gigabyte GA-EP45-UD3R
Cooling Cooler Master Hyper 212+
Memory 3GB Corsair XMS2
Video Card(s) EVGA 8800 GT 512
Storage 74GB Raptor + Caviars in RAID0
Display(s) I-Inc 19" LCD 1440x900
Audio Device(s) Audigy SE & Logitech X-540
Power Supply Corsair 750TX
Software Win32 v6.1.7600
Benchmark Scores Logitech KB & Sidewinder X3
#2
1. Live with it. It works! And if it doesn't really need that 2nd slot then why bother?

2. No.
 
Joined
Mar 9, 2006
Messages
1,198 (0.28/day)
Likes
130
Location
FL
System Name Iam-a-computah
Processor 7700k @5 Ghz
Motherboard Gigabyte Auros z270x
Cooling Custom water loop, x2 280 radiators
Memory 16gb Corsair Dominator
Video Card(s) MSI 1080 TI FE 11gb WC
Storage SSD: 256gb Samsung 840pro & HHD: WD black 2T
Display(s) Dell 34" UW screen
Case Full tower NZXT
Audio Device(s) Creative x-FI
Power Supply EVGA super NOVA 1300wtt
Keyboard G710
Software W 10
#3
The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?
IMO [from the money point of view] i would just keep it as it is and forget about it, but then again since that board has some bad past, it may fail on something else but i doubt it [as long and you dont push it]

BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?
I F'ed the bios of a brand new x1800xt long time ago and sent it back with a heart breaking letter, and got a new one back [i used the manufacturer's RMA though]
 
Joined
May 12, 2009
Messages
5,167 (1.64/day)
Likes
944
Processor Intel Core i5-3570K
Motherboard Gigabyte GA-Z77N-WIFI
Cooling Corsair A70 (Passive)
Memory Samsung 8GB MV-3V4G3D/US
Storage Samsung PM841 256GB
Display(s) Dell UltraSharp U2412M
Case BitFenix Prodigy (Arctic White)
Power Supply FSP Zen 400 (Fanless)
Software OS X 10.9.1 Mavericks
#4
Tell Newegg it came DOA, they'll give you a shipping label and there won't be any restocking fees.
 
Joined
Apr 14, 2009
Messages
593 (0.19/day)
Likes
105
System Name BoTBlue
Processor Intel i7-3770
Motherboard Intel DQ77MK
Cooling Corsair H80
Memory Samsung 4x4Gb
Video Card(s) ASUS GTX 470
Storage OCZ Vertex LE
Display(s) Acer
Case AthenaTech
Power Supply Corsair 850w
Software Win 7 Pro x64
#5
i'd might keep it. i am not sure if ASRock would accept it as an RMA if it was an open-box item on newegg. i know newegg open-box and re-certified sales are usually AS-IS sales.

on the other hand, if one pci-e failed this badly already, the likelyhood that the other or anything else on the board fails is high.

i think it sux when people return items that they have knowingly damaged on purpose, neglect or inexperience. it makes vendors and distributors all the more careful about returns and enforce stricter policies that could prevent someone with a legitimate claim from getting a proper solution and/or having to wait extended time.
 
Joined
Jul 19, 2007
Messages
7,043 (1.85/day)
Likes
863
Location
Sector ZZ₉ Plural Z Alpha
System Name УльтраФиолет
Processor Intel Kentsfield Q9650 @ 3.8GHz (4.2GHz highest achieved)
Motherboard ASUS P5E3 Deluxe/WiFi; X38 NSB, ICH9R SSB
Cooling Delta V3 block, XPSC res, 120x3 rad, ST 1/2" pump - 10 fans, SYSTRIN HDD cooler, Antec HDD cooler
Memory Dual channel 8GB OCZ Platinum DDR3 @ 1800MHz @ 7-7-7-20 1T
Video Card(s) Quadfire: (2) Sapphire HD5970
Storage (2) WD VelociRaptor 300GB SATA-300; WD 320GB SATA-300; WD 200GB UATA + WD 160GB UATA
Display(s) Samsung Syncmaster T240 24" (16:10)
Case Cooler Master Stacker 830
Audio Device(s) Creative X-Fi Titanium Fatal1ty Pro PCI-E x1
Power Supply Kingwin Mach1 1200W modular
Software Windows XP Home SP3; Vista Ultimate x64 SP2
Benchmark Scores 3m06: 20270 here: http://hwbot.org/user.do?userId=12313
#6
The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?
IDK - tough call . . . if the board would be a daily runner, I'd send it back . . . but if it'll be subjected to a secondary rig status, it's probably not worth it.



BTW, how many of you would destroy a product and try to RMA it knowing that the damage was caused by your negligence?

Nope - that's BS. Now, I have had instances before where I've worn something out, called the RMA department for the manufacturer, told them what I had done (OCing), and have never had an RMA turned down. They're usually willing to work with you when it's upper-end components, and you fess up to OCing.

But, I'd never even think of sending in parts that were physically damaged like in your pic (which appears like someone either borked a hardmod, or got shtoopid and were attempting to OC the PCIE slot) - I use that as an excuse to upgrade. Besides, RMAing due to such horrendous abuse is un-ehtical (and most manufacturers won't even warranty components like that).
 

Flyordie

New Member
Joined
Oct 26, 2008
Messages
1,870 (0.56/day)
Likes
246
System Name Shay's Revenge
Processor Phenom II X2 550 @ 4,012Mhz 1.488V
Motherboard DFI LANParty 790GX-M2RS
Cooling ThermalTake V1 "Black Widow"
Memory 2x2GB OCZ Reapers 4-4-4-12-1T @ 1.8V
Video Card(s) BBA HD5770 Crossfire @ 900Mhz Core 5.6Gbps VRAM
Storage 3x SATA (320GB/ 160GB/160GB Seagates)
Display(s) Westinghouse L1916HW 1680x1050 VGA/DVI/HDCP
Case ThermalTake Element V
Audio Device(s) RealTek Onboard
Power Supply SeaSonic SS-550HT Active PFC F3 80PLUS Bronze
Software Windows Vista Home Premium x64 w/ SQL Hack
Benchmark Scores 3DMark06 13,200 http://valid.canardpc.com/show_oc.php?id=495939
#7
i think it sux when people return items that they have knowingly damaged on purpose, neglect or inexperience. it makes vendors and distributors all the more careful about returns and enforce stricter policies that could prevent someone with a legitimate claim from getting a proper solution and/or having to wait extended time.
I bought an Open Box SeaSonic PSU from Newegg... but that was after calling SeaSonic support and asking what the RMA process was like for E-tailers.

SeaSonic REQUIRES that e-tailers ship the returned PSU back to the service station for inspection by SeaSonic techs... SS then ships the unit back to Newegg for no charge and Newegg sells it at Recertified or Open Box (more Recert than Open Box now). Thats why SeaSonics are generally more expensive.. :p I got my 550W SS-550HT for $90 shipped. (Retailed for $140 at the time)

So far, the PSU is running fine. I have pushed it to 538W DC output and no problems.

- Moral of the story, call the manufacturer and ask them their policy on e-tailer returns..
 
Joined
Jun 13, 2009
Messages
1,528 (0.49/day)
Likes
324
Location
Canada/Québec/Montreal
System Name Main PC
Processor PII 925 @3.724GHz (266x14) 1.525v NB 2660 1.425v
Motherboard Gigabyte AM3 GA-890XA-UD3 (790x+SB850)
Cooling Scythe Mugen 2 rev.B
Memory Hyperx 8GB (2x4) 1600@1418 8-7-7-20-27-1t
Video Card(s) Sapphire 6850 Stock (Max Overclock 1030/1200)
Storage 1x1TB WD Green / 1x1TB Seagate
Display(s) LCD Samsung 24" 16:9
Case Cooler Master HAF 912
Audio Device(s) On-Board HD
Power Supply CM 750w GX |3.3v@25a|5v@25a|12v@60a
Software Windows 7 Ultimate 64bit
Benchmark Scores later...
#8
That is why i never buy something on line , i always go in stores & check everything in box before i get out the store , beside i like the fact that when i pay for something i'll get it right away, no waiting time

I may paid a bit more this way but it is safer & if a problem with the parts all i have to do is go down in the store & exchanged the part on the spot & get right back home with the new one & again no waiting time & no extras fees :D
 
Joined
May 12, 2009
Messages
5,167 (1.64/day)
Likes
944
Processor Intel Core i5-3570K
Motherboard Gigabyte GA-Z77N-WIFI
Cooling Corsair A70 (Passive)
Memory Samsung 8GB MV-3V4G3D/US
Storage Samsung PM841 256GB
Display(s) Dell UltraSharp U2412M
Case BitFenix Prodigy (Arctic White)
Power Supply FSP Zen 400 (Fanless)
Software OS X 10.9.1 Mavericks
#9
i know newegg open-box and re-certified sales are usually AS-IS sales.
I returned an open box 4870, I just told them I didn't have the resources to test it (I honestly didn't) and they sent me an RMA # and shipping label.
 
Joined
Sep 30, 2009
Messages
112 (0.04/day)
Likes
33
Location
Oh Canada!
System Name Storm Force / Tribulation / Soul Fire
Processor Intel 9550 / Phenom II 965 / Phenom II 810
Motherboard Gigabyte Extreme EP45 / M4T785TD-V Evo / EVO mATX
Cooling Zalman CNPS10X Extreme / ZeroTherm Nirvana / Spire Thermax
Memory 2x2 Corsair Dominator PC8500 / G.Skill 1600 RipJaws / 4x1 Binned Crucial 1600
Video Card(s) ASUS ENGTX260 Matrix / eVGA 9800GX2 SSC , eVGA 9800GT / PNY XL8R 9800GX2
Storage WD640 Black, WD320 Blue / Hitachi Deskstar 80GB / WD V300
Display(s) Samsung 2043CNPX
Case NZXT Lexa S / CM Storm Scout / CM Blue 310 Elite
Audio Device(s) None Required
Power Supply Ultra X3 850W / Corsair HX750W / Silverstone Strider Plus 750W
Software Windows XP SP3 32Bit X3
#10
If it works, I'd keep it. Its a cheap board so save yourself the hassle and do it. I've never sent anything in for RMA that was damaged by my neglegience. Doing stuff like that hurts the manufacturers and their bottom line and thats spread out to the consumers when they have to eat these costs of buisness on new products.

ST
 
Joined
Jul 19, 2007
Messages
7,043 (1.85/day)
Likes
863
Location
Sector ZZ₉ Plural Z Alpha
System Name УльтраФиолет
Processor Intel Kentsfield Q9650 @ 3.8GHz (4.2GHz highest achieved)
Motherboard ASUS P5E3 Deluxe/WiFi; X38 NSB, ICH9R SSB
Cooling Delta V3 block, XPSC res, 120x3 rad, ST 1/2" pump - 10 fans, SYSTRIN HDD cooler, Antec HDD cooler
Memory Dual channel 8GB OCZ Platinum DDR3 @ 1800MHz @ 7-7-7-20 1T
Video Card(s) Quadfire: (2) Sapphire HD5970
Storage (2) WD VelociRaptor 300GB SATA-300; WD 320GB SATA-300; WD 200GB UATA + WD 160GB UATA
Display(s) Samsung Syncmaster T240 24" (16:10)
Case Cooler Master Stacker 830
Audio Device(s) Creative X-Fi Titanium Fatal1ty Pro PCI-E x1
Power Supply Kingwin Mach1 1200W modular
Software Windows XP Home SP3; Vista Ultimate x64 SP2
Benchmark Scores 3m06: 20270 here: http://hwbot.org/user.do?userId=12313
#11
That is why i never buy something on line , i always go in stores & check everything in box before i get out the store , beside i like the fact that when i pay for something i'll get it right away, no waiting time

I may paid a bit more this way but it is safer & if a problem with the parts all i have to do is go down in the store & exchanged the part on the spot & get right back home with the new one & again no waiting time & no extras fees :D


Generally agreed - but, considering Newegg, it's not an issue with "NEW, Retail, OEM" purchases . . . "Open Box" is a different story. But, if you're in an area like where I live, the only stores locally that carry hardware are Best Buy. We lost CompUSA (sadly, so sadly), and no small-time PC shops can stay open anymore than a month due to the Spartan competition of BB. Some of us simply don't have a choice anymore but to order online.
 
Joined
Jul 28, 2008
Messages
2,525 (0.74/day)
Likes
506
System Name Desktop | Poweredge r410
Processor i5 6500 4.5GHz@1.275V | 2 x E5620 @2.4GHz
Motherboard ASRock Fatal1ty Gaming | Intel 5500
Memory 16GB DDR4 2400MHz | 32GB ECC DDR3
Video Card(s) RX480 8GB |On-Board
Storage 250GB SSD + 512GB SSD|4x320GB
Display(s) 27" Dell + 2 x 24" LCD Setup
Case Fractal Design Define Nano S
Software Windows 10 | Server 2012 r2
#12
I hate Asrock. :D. Nothing more to say. And yes I know that their prices are tempting.
 

DirectorC

New Member
Joined
Nov 4, 2009
Messages
1,624 (0.55/day)
Likes
267
Location
Florizy
System Name -= Son of a Whore =-
Processor E8400 @ 4.0GHz (445 x 9)
Motherboard Gigabyte GA-EP45-UD3R
Cooling Cooler Master Hyper 212+
Memory 3GB Corsair XMS2
Video Card(s) EVGA 8800 GT 512
Storage 74GB Raptor + Caviars in RAID0
Display(s) I-Inc 19" LCD 1440x900
Audio Device(s) Audigy SE & Logitech X-540
Power Supply Corsair 750TX
Software Win32 v6.1.7600
Benchmark Scores Logitech KB & Sidewinder X3
#13
That is why i never buy something on line , i always go in stores & check everything in box before i get out the store , beside i like the fact that when i pay for something i'll get it right away, no waiting time

I may paid a bit more this way but it is safer & if a problem with the parts all i have to do is go down in the store & exchanged the part on the spot & get right back home with the new one & again no waiting time & no extras fees :D
I bought pretty much my entire PC at a CompUSA 10 minutes down the road. This was after Tiger bought them so the premium over Newegg was close to none, and I got to go right back with my bad purchases and trade them in for good ones. I do have an E8400, Hyper 212 Plus and some RAM coming that I just bought from these forums though, so my computer is now slowly losing that 'built at CompUSA' label.

Anyway, I REALLY like Kan's idea! :D
 
Joined
Jun 13, 2009
Messages
1,528 (0.49/day)
Likes
324
Location
Canada/Québec/Montreal
System Name Main PC
Processor PII 925 @3.724GHz (266x14) 1.525v NB 2660 1.425v
Motherboard Gigabyte AM3 GA-890XA-UD3 (790x+SB850)
Cooling Scythe Mugen 2 rev.B
Memory Hyperx 8GB (2x4) 1600@1418 8-7-7-20-27-1t
Video Card(s) Sapphire 6850 Stock (Max Overclock 1030/1200)
Storage 1x1TB WD Green / 1x1TB Seagate
Display(s) LCD Samsung 24" 16:9
Case Cooler Master HAF 912
Audio Device(s) On-Board HD
Power Supply CM 750w GX |3.3v@25a|5v@25a|12v@60a
Software Windows 7 Ultimate 64bit
Benchmark Scores later...
#14
Generally agreed - but, considering Newegg, it's not an issue with "NEW, Retail, OEM" purchases . . . "Open Box" is a different story. But, if you're in an area like where I live, the only stores locally that carry hardware are Best Buy. We lost CompUSA (sadly, so sadly), and no small-time PC shops can stay open anymore than a month due to the Spartan competition of BB. Some of us simply don't have a choice anymore but to order online.
Maybe the problem is you all US people buy to much online & now they're closing computers stores...that & the bad economy in the US...

Anyhow here where i live there is plenty of computers stores 5 of them are within 20 min. from my house & also many shopping center all been there for at less 10 years or more.

I've been buying all my computer parts in the same store for more then 5 years so the guy knows me so i've got no problems for exchange or warranty's on any parts i buy there (also been a long time consumer gets me a few dollars off the regular price :D)
 
Last edited:

hat

Enthusiast
Joined
Nov 20, 2006
Messages
18,528 (4.58/day)
Likes
3,161
Location
Ohio
System Name Starlifter :: Dragonfly
Processor i5 2400 :: Athlon II x4 630
Motherboard MSI H67-G43-B3 :: GIgabyte GA-770T-USB3
Cooling Corsair H70 :: Thermaltake Big Typhoon
Memory 4x2GB DDR3 1333 :: 2x1GB DDR3 1333
Video Card(s) 2x PNY GTX1070 :: GT720
Storage Plextor M5s 128GB, WDC Black 500GB :: Mushkin Enhanced 60GB SSD, WD RE3 1TB
Display(s) Acer P216HL HDMI :: None
Case Antec SOHO 1030B :: Old White Full Tower
Audio Device(s) X-Fi Titanium Fatal1ty Pro - iLive IT153B Soundbar (optical) :: None
Power Supply Corsair CX600w :: Unknown
Software Windows 10 Pro - Plex Server on Dragonfly
Benchmark Scores >9000
#15
You got it messed up like that, so RMA it.
 

Polaris573

Senior Moderator
Joined
Feb 26, 2005
Messages
4,268 (0.91/day)
Likes
672
Location
Little Rock, USA
Processor LGA 775 Intel Q9550 2.8 Ghz
Motherboard MSI P7N Diamond - 780i Chipset
Cooling Arctic Freezer
Memory 6GB G.Skill DDRII 800 4-4-3-5
Video Card(s) Sapphire HD 7850 2 GB PCI-E
Storage 1 TB Seagate 32MB Cache, 250 GB Seagate 16MB Cache
Display(s) Acer X203w
Case Coolermaster Centurion 5
Audio Device(s) Creative Sound Blaster X-Fi Xtreme Music
Power Supply OCZ StealthXStream 600 Watt
Software Windows 7 Ultimate x64
#16
Show newegg the picture of how badly damaged it is and request that they pay for return shipping. They claim to inspect open box items so if it's visibly damaged it shows careless behavior on their part. They'll probably send you a shipping label as long as you behave in a respectful and cordial manner without getting angry. You don't know what else was damaged when those mosfets were. The board could just fail and then you would lose out more than if you had returned it.
 
Joined
Jun 26, 2008
Messages
2,302 (0.67/day)
Likes
960
Location
EDM, AB, CAN
Processor AMD FX-4350
Motherboard Gigabye GA-970A-D3P
Cooling Enermax ETD-T60-VD - 7 x 120mm case fans
Memory Kingston HyperX 2x4GB@1600mhz
Video Card(s) Asus R9 380
Storage Kingston V300 240GB SSD + WD Green 2TB
Display(s) ACER K212HL 27" + Haier 55"
Case Enermax Ostrog (Red)
Power Supply EVGA SuperNOVA B2 750W
Software Win10 64bit
#17
I agree^^^^

Look at it this way. Would you have bought it knowing it was like this?
 
Joined
Jul 19, 2007
Messages
7,043 (1.85/day)
Likes
863
Location
Sector ZZ₉ Plural Z Alpha
System Name УльтраФиолет
Processor Intel Kentsfield Q9650 @ 3.8GHz (4.2GHz highest achieved)
Motherboard ASUS P5E3 Deluxe/WiFi; X38 NSB, ICH9R SSB
Cooling Delta V3 block, XPSC res, 120x3 rad, ST 1/2" pump - 10 fans, SYSTRIN HDD cooler, Antec HDD cooler
Memory Dual channel 8GB OCZ Platinum DDR3 @ 1800MHz @ 7-7-7-20 1T
Video Card(s) Quadfire: (2) Sapphire HD5970
Storage (2) WD VelociRaptor 300GB SATA-300; WD 320GB SATA-300; WD 200GB UATA + WD 160GB UATA
Display(s) Samsung Syncmaster T240 24" (16:10)
Case Cooler Master Stacker 830
Audio Device(s) Creative X-Fi Titanium Fatal1ty Pro PCI-E x1
Power Supply Kingwin Mach1 1200W modular
Software Windows XP Home SP3; Vista Ultimate x64 SP2
Benchmark Scores 3m06: 20270 here: http://hwbot.org/user.do?userId=12313
#18
Maybe the problem is you all US people buy to much online & now they're closing computers stores...that & the bad economy in the US...
No - the problem is the amount of fools out there who go into stores like Best Buy, Circuit City, Wal-Mart and purchase stuff that they know absolutely nothing about; without doing any research or otherwise.

BB is notorious for charging an arm and a leg for hardware that we would scoff at, and the reason they charge such amounts is because people pay such amounts because they don't know any better. I've been on a personal boycott of BB and CC for years, now.

The small "mom & pop" shops simply can't compete with the retail giants, there are simply too many un-educated individuals out there that don't know the difference, or think that all hardware is practically the same. I mean, c'mon, how in the world is it that people can go out and purchase nearly any on-shelf OEM and think they're getting their monies worth? Locked BIOS, OEM bloatware, bottom-rung hardware, etc., etc.

Online sales have nothing to do with the big picture . . . quite honestly, online sales makeup only a small fraction of any retailer's actual business. Every major in-store retailer out there could easily drop their online retail and not so much as flinch from any backlash from it.

Anyhow here where i live there is plenty of computers stores 5 of them are within 20 min. from my house & also many shopping center all been there for at less 10 years or more.

I've been buying all my computer parts in the same store for more then 5 years so the guy knows me so i've got no problems for exchange or warranty's on any parts i buy there (also been a long time consumer gets me a few dollars of the regular price :D)
I remember a time like that - the few PC shops that stuck it out to the end in this area had a dedicated customer base . . . I was even willing to pay a bit more for the hardware just to give these shops their profit . . . but, alas . . .
 

FordGT90Concept

"I go fast!1!11!1!"
Joined
Oct 13, 2008
Messages
20,922 (6.24/day)
Likes
10,023
Location
IA, USA
System Name BY-2015
Processor Intel Core i7-6700K (4 x 4.00 GHz) w/ HT and Turbo on
Motherboard MSI Z170A GAMING M7
Cooling Scythe Kotetsu
Memory 2 x Kingston HyperX DDR4-2133 8 GiB
Video Card(s) PowerColor PCS+ 390 8 GiB DVI + HDMI
Storage Crucial MX300 275 GB, Seagate 6 TB 7200 RPM
Display(s) Samsung SyncMaster T240 24" LCD (1920x1200 HDMI) + Samsung SyncMaster 906BW 19" LCD (1440x900 DVI)
Case Coolermaster HAF 932 w/ USB 3.0 5.25" bay
Audio Device(s) Realtek Onboard, Micca OriGen+
Power Supply Enermax Platimax 850w
Mouse SteelSeries Sensei RAW
Keyboard Tesoro Excalibur
Software Windows 10 Pro 64-bit
Benchmark Scores Faster than the tortoise; slower than the hare.
#19
The question is: Should I live with and work around the boards handicap, or should I RMA and get a measly $30.00 out of it?
I'd RMA it and if they really want the board back, they're paying shipping. I would never keep a known-to-be-defective product.
 

MKmods

Case Mod Guru
Joined
Feb 26, 2008
Messages
5,697 (1.59/day)
Likes
1,735
Location
Nevada
System Name Crossflow III
Processor AMD 965 (4.04Ghz)
Motherboard Asus Crosshair III
Cooling Air
Memory 4 gigs Mushkin 7-7-7-20@1T
Video Card(s) single 9800GT
Storage Raptor 150's in Raid0
Display(s) LG Flatron 24"
Case Custom
Audio Device(s) AuzenTech X-Raider W/OP637
Power Supply Custom modded Corsair 750HX
Software Win 7 64/Solaris Utility
Benchmark Scores 3DMark06--21963 so far
#20
Send it right back (more stuff will screw up in the mobo in the future)

im a fan of Karma so if I screwed up a part I would not send it back.

I am a bit surprised you didnt notice that much damage before you plugged in anything though.(I wouldnt have taken a chance of screwing up my hardware if I saw a mobo like that)
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
15,317 (4.00/day)
Likes
4,724
Location
US
Processor 2500k \ 3770k
Motherboard ASRock Z68 \ Z77
Memory Samsung low profile 1600
Video Card(s) XFX 6770 \ XFX R9 290X
Storage Intel 80Gb (SATA2) WD 250Gb \ Team SSD+Samsung Evo 250Gb+500Gb+ 2xCorsair Force+WD250GbHDD
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( original ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-V475 \ Marantz SR5008 Tannoy Mercury MKII Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse MS intelimouse \ Logitech G700s + Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
#21
They normally pay return postage still and with it being a fault with it and as long as it's not been over 30 days you should get a full refund.

Although you might not see the money for 1-2 weeks though.

EDIT:

I hate Asrock. :D. Nothing more to say. And yes I know that their prices are tempting.
Glad ya put the last part in there was starting to take it personal. :p
 
Joined
Dec 8, 2009
Messages
276 (0.09/day)
Likes
33
#22
That is why i never buy something on line , i always go in stores & check everything in box before i get out the store , beside i like the fact that when i pay for something i'll get it right away, no waiting time

I may paid a bit more this way but it is safer & if a problem with the parts all i have to do is go down in the store & exchanged the part on the spot & get right back home with the new one & again no waiting time & no extras fees :D
Prices at local stores are too high and half the time the people working there haven't had time or money to checkout the latest technology. What's so great about letting minimum wage staff assemble a computer for you?

Anyways, in terms of the original motherboard, why not RMA it to the company, and let them send you a "new", working unit? In any case, Open Boxes can also be returned to New Egg. Check their policy.
 
Last edited:

CDdude55

Crazy 4 TPU!!!
Joined
Jul 12, 2007
Messages
8,178 (2.15/day)
Likes
1,269
Location
Virginia
System Name CDdude's Rig!
Processor AMD Athlon II X4 620
Motherboard Gigabyte GA-990FXA-UD3
Cooling Corsair H70
Memory 8GB Corsair Vengence @1600mhz
Video Card(s) XFX HD 6970 2GB
Storage OCZ Agility 3 60GB SSD/WD Velociraptor 300GB
Display(s) ASUS VH232H 23" 1920x1080
Case Cooler Master CM690 (w/ side window)
Audio Device(s) Onboard (It sounds fine)
Power Supply Corsair 850TX
Software Windows 7 Home Premium 64bit SP1
#23
Definitely try and get a new board.

Cause that board is just plain f'd up.
 

BUCK NASTY

F@H Mod & 4P Enthusiust
Staff member
Joined
Aug 8, 2007
Messages
4,968 (1.31/day)
Likes
4,624
Location
Port St Lucie, FL. U.S.A.
System Name Main Rig
Processor AMD FX-4130 @ 4.8Ghz
Motherboard ASUS M5A99X Evo
Cooling Coolermaster Hyper 212+
Memory 8GB GSkill DDR3 1600
Video Card(s) ASUS GTX 970 Strix @ 1503Mhz Core
Storage Corsair Force 90gb SSD/ WD Caviar Blue 750gb
Display(s) ASUS 24" IPS
Case Coolermaster Centurion 590
Audio Device(s) Onboard
Power Supply Antec TP750 80+
Software Windows 7 Ultimate 64
#24
Send it right back (more stuff will screw up in the mobo in the future)

im a fan of Karma so if I screwed up a part I would not send it back.

I am a bit surprised you didnt notice that much damage before you plugged in anything though.(I wouldnt have taken a chance of screwing up my hardware if I saw a mobo like that)
I saw the damage and then read the Newegg open box return policy. They test it for functionality, not aesthetics. So, I slapped in a test rig to see if it would even run and was surprised how well the board ran. the board appears to be 100% besides PCI-E #2. Meh, I'll prob RMA it after my new board arrives next week. Until then, it will be used "sparingly" to surf.
 
Joined
Mar 9, 2009
Messages
471 (0.15/day)
Likes
77
System Name AMD Black Dragon
Processor AMD Phenom II X4 940 Black Edition
Motherboard Gigabyte MA790X-UD4P
Cooling Cooler Master Hyper 212+
Memory 4GB OCZ PC2-6400 Platinum (2x2GB)
Video Card(s) ATi Radeon HD4870 512MB GDDR5 w AC Twin Turbo
Storage Crucial C300 64GB SSD, 500GB and 2TB Drives
Display(s) Samsung 2494hm, Dell (Samsung?) 1907FP
Case Lancool (Lian-Li on a budget) K7
Audio Device(s) Onboard Realtek ALC889A, M-Audio Fast Tracks
Power Supply OCZ Mod-X-Stream Pro 600W
Software Windows 7 Home Premium x64, XP Pro
#25
I wouldn't keep that. It's broken. Simple as that. Having a full sized 790GX Crossfire board with non-functional PCI-e slots makes no sense. You might as well just get a 785G board to use for HTPC.