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ssd samsung 830 oem ver. problem

skare

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#1
Hello!

I have problem with ssd samsung 830 (oem version) built in my laptop because I can't use full features of Samsung Magician Utility 4.0.
I only want to use samsung magician utility, it has very nice interface,and really like it.I 'm having trouble to update firmware on my ssd. Present firmware on my notebook is CXM05H1Q, and I want to update it with official samsung firmware CXM03B1Q. Is it possible and how I manage to do that?I am aware that is not possible to update in windows by utility samsung because this utility only shows basic information of drive, it does not detect it samsung drive, it doesn't show info of whether is sata 1,2,3. I only manage to run the test of writing/reading speed,iops etc...
Is there any chance I could use Samsung Magician utility with full options available?
In attachment I send screenshot of SMU of my ssd.


Is there any way someone could suggest me somekind of solution to solve this problem. Is firmware update problem or?

Best regards,

Damir Andric
 
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#2
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skare

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#3
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#4
User CP is on this web page above ^^^.

Contact Samsung, it sounds like a defective drive.
 
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#5
User CP is on this web page above ^^^.

Contact Samsung, it sounds like a defective drive.
This is an OEM drive, the point of contact is the OEM.
 

skare

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#6
This is an OEM drive, the point of contact is the OEM.
yes, hp is oem. but why i need to contact hp? hp got no utility to maintain drive, they tell me to contact samsung,and samsung tell me to contact hp.sounds like table tennis.:(
 
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#7
yes, hp is oem. but why i need to contact hp? hp got no utility to maintain drive, they tell me to contact samsung,and samsung tell me to contact hp.sounds like table tennis.:(
Typical HP :shadedshu
 
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#8
Does the Samsung 830 say OEM on the drive? What does the paper label look like? Same as retail?

If not, don't offer that information to Samsung. Just go with the manufacture date on the drive. Say it was a gift.

You could also put the drive in a Windows desktop system and try updating it from there.

It's hard to help you as you have not listed your hardware, as requested.

What SIZE drive, 128? http://www.samsung.com/us/support/owners/product/MZ-7PC128N/AM

256:http://www.samsung.com/us/support/owners/product/MZ-7PC256N/AM

Did you download the firmware zip file first?

It's the reason the post has had so few replies. Asking for help means others need better information as to your setup.

HP, what model, what bios, what OS, how old, warranty, etc...

If your HP Bios is not the most recent and you have neglected their updates, then maybe that is the reason for your issue.
 
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skare

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#9
Does the Samsung 830 say OEM on the drive? What does the paper label look like? Same as retail?

If not, don't offer that information to Samsung. Just go with the manufacture date on the drive. Say it was a gift.

You could also put the drive in a Windows desktop system and try updating it from there.

It's hard to help you as you have not listed your hardware, as requested.

What SIZE drive, 128? http://www.samsung.com/us/support/owners/product/MZ-7PC128N/AM

256:http://www.samsung.com/us/support/owners/product/MZ-7PC256N/AM

Did you download the firmware zip file first?

It's the reason the post has had so few replies. Asking for help means others need better information as to your setup.

HP, what model, what bios, what OS, how old, warranty, etc...

If your HP Bios is not the most recent and you have neglected their updates, then maybe that is the reason for your issue.
I accept critics about few info I gave. my version of disk is samsung MZ7PC256HAFU-0001H.



I downloaded firmware from samsung site but could not use it because when I burned .iso image file, and boot windows again I couldnt read anything, because interface is unreadable.
bios version is current, the most recent one:
http://h20000.www2.hp.com/bizsuppor...wLang=13&mode=2&taskId=135&swItem=ob-115328-1
Its brand new hp 8570 w mobile workstation P/N:A2X01AV with windows 7 ultimate x64 sp1 on it.warranty is three year for computer, sorry cannot find apostrophe(on old machine tat button was shift+*,but on this I cant find it (these symbols I get when using this keyboard button +*¸) I hope pictures are at a glance.
 
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#10
Your pictures don't display, at least for me. There is a TPU site limitation to the size of the pictures you can display. I think it's 2mp.

When you say you could not read anything due to interface unreadable, is it a language barrier issue?
Flash program should run in a DOS environment or if using the Samsung Magician software, from Windows.

YUMI works for ISO flashing using a usb thumb drive 4GB minimum:
http://www.pendrivelinux.com/yumi-multiboot-usb-creator/

I think you should try putting the Samsung 830 drive in a desktop Windows system to flash the drive, then put it back in the laptop. It should not be this hard to accomplish but maybe HP locked the system somehow or there is another barrier that is causing the issue.

Is the hard drive AES encrypted and needs a password? Can the password be removed, drive flashed, then password reinstalled? Look in Bios for system encryption or if your using Bitlocker from Windows Ultimate.

You may have to un-encrypt the entire drive, flash, then re-encrypt the drive.

Looking at this: http://h20000.www2.hp.com/bizsuppor...EnvOID=4061&swLang=13&taskId=135&mode=4&idx=4

This: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02876562/c02876562.pdf

Secure Boot: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03654081/c03654081.pdf

Encryption: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03453264/c03453264.pdf

My Samsung 830 did not have any of these issues in a desktop environment running Windows 8 and using Magician 3.1, 3.2 or 4.0.

HP: http://h20000.www2.hp.com/bizsuppor...502&swLang=13&taskId=135&swEnvOID=4061#113100
 
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skare

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#11
Your pictures don't display, at least for me. There is a TPU site limitation to the size of the pictures you can display. I think it's 2mp.

When you say you could not read anything due to interface unreadable, is it a language barrier issue?
Flash program should run in a DOS environment or if using the Samsung Magician software, from Windows.

YUMI works for ISO flashing using a usb thumb drive 4GB minimum:
http://www.pendrivelinux.com/yumi-multiboot-usb-creator/

I think you should try putting the Samsung 830 drive in a desktop Windows system to flash the drive, then put it back in the laptop. It should not be this hard to accomplish but maybe HP locked the system somehow or there is another barrier that is causing the issue.

Is the hard drive AES encrypted and needs a password? Can the password be removed, drive flashed, then password reinstalled? Look in Bios for system encryption or if your using Bitlocker from Windows Ultimate.

You may have to un-encrypt the entire drive, flash, then re-encrypt the drive.

Looking at this: http://h20000.www2.hp.com/bizsuppor...EnvOID=4061&swLang=13&taskId=135&mode=4&idx=4

This: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c02876562/c02876562.pdf

Secure Boot: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03654081/c03654081.pdf

Encryption: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c03453264/c03453264.pdf

My Samsung 830 did not have any of these issues in a desktop environment running Windows 8 and using Magician 3.1, 3.2 or 4.0.

HP: http://h20000.www2.hp.com/bizsuppor...502&swLang=13&taskId=135&swEnvOID=4061#113100
sorry for images! I tried to upload once again.






When trying to boot with iso tool the letters aren t full, many pixells remain blank, and cant recognize text. It is not language barrier. I used cd rom for booting, I m afraid hp put something to the drive . I will try other solutions and will let you know.
 
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#12
Have you tried the Performance Optimization tab or OS Optimization tab? Just to see if those areas would force recognition of drive?

Have you tried reinstalling Magician on top of the old installation;(a repair)?

In the Bios, have you tried switching from AHCI to IDE, just to flash, then switch back to AHCI?

Found this:
Some functions of the Samsung SSD Magician software may not work properly on PCs using the SSD in a RAID configuration. In particular, the Magician software may not be able to detect the Samsung SSD in such a scenario.

The Samsung SSD Magician application may not be able to detect the Samsung SSD in some PCs with AMD’s Microprocessor (Chipset) if the old version of the AMD AHCI driver is installed on Windows 7. To remedy this, install the latest version of the AMD AHCI driver or use the standard AHCI driver provided with Windows 7.

I've read that Norton anti virus may cause issues.

Found this post: http://hardforum.com/showthread.php?t=1717468


If an Intel system you may need to uninstall IRST, flash, then reinstall Latest IRST driver after flash: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel®+RST)&lang=eng

Latest Intel AHCI driver: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20110&keyword=ahci&lang=eng
 
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skare

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#13
re:

Have you tried the Performance Optimization tab or OS Optimization tab? Just to see if those areas would force recognition of drive?
Yes I have, here are the results, optimization is taking too long.


Have you tried reinstalling Magician on top of the old installation;(a repair)?
Yes I have, no use of that.
In the Bios, have you tried switching from AHCI to IDE, just to flash, then switch back to AHCI?
windows can't boot in ide mode, BSOD.
Found this:
Some functions of the Samsung SSD Magician software may not work properly on PCs using the SSD in a RAID configuration. In particular, the Magician software may not be able to detect the Samsung SSD in such a scenario.
My ssd isn't part of RAID cause I use only one disk at time.
The Samsung SSD Magician application may not be able to detect the Samsung SSD in some PCs with AMD’s Microprocessor (Chipset) if the old version of the AMD AHCI driver is installed on Windows 7. To remedy this, install the latest version of the AMD AHCI driver or use the standard AHCI driver provided with Windows 7.
My processor is intel product i7 3520 M.
I've read that Norton anti virus may cause issues.
I use kaspersky pure 3.0 as security client.

I found that irrelevant for my problem. The main problem is that hp put something on the drive, I need to remove it, and that's the problem. Can I do that by flashing firmware? I can't use magician tool for that. Alternative way to flash firmware isn't recommendable because I don't see what I 'm doing when boot cd with .iso tool of fimrware.

If an Intel system you may need to uninstall IRST, flash, then reinstall Latest IRST driver after flash: http://downloadcenter.intel.com/Det...apid+Storage+Technology+(Intel®+RST)&lang=eng

Latest Intel AHCI driver: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20110&keyword=ahci&lang=eng
I will do that after I flash the firmware, there 's no sense to that before.
Sorry for late reply, I was unavailable for 4-5 days.
Thanks for reply, keep in touch, I shall reply if find something.
best regards,
damir :)
 
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#14
windows can't boot in ide mode, BSOD.
It does not mater that it can't boot to Windows, your asking how to flash firmware on the drive.

In the Bios you need to change primary boot option to Optical Disk and also change AHCI to IDE (or not, need to try both ways).

When your done, you can change first boot device back to Hard Drive.

When the computer boots, it runs a DOS program off the optical drive disk (bypasses/disregards Windows) to flash the new firmware. (Windows does not run at all.)

Once the Flash is completed, usually at the A:/ drive prompt (or some other indication that the Flash was successful), you shut down, reboot to bios and change back to AHCI and reboot again.

Alternative way to flash firmware isn't recommendable because I don't see what I 'm doing when boot cd with .iso tool of fimrware.
YOU DON'T NEED WINDOWS FOR THIS! AND YOU SHOULD BE ABLE TO SEE ALL STEPS OF THE FLASH PROCESS.

Use YUMI (PenDriveLinux) and change from Optical Drive to USB Drive as First Boot option.

You seem hung up on using Magician from Windows environment.

There is more than one way/path to complete your objective.

My ssd isn't part of RAID cause I use only one disk at time.
Just because you don't need/use RAID does not mean that it is not setup that way in Bios. You need to look and confirm that this is not the hang up.

ALSO: Is this your personal laptop or a business laptop that was given to you for your use? I ask because maybe your employer has locked the laptop to keep its interests out of others hands. Is there a LoJack system in place? http://store.lojackforlaptops.com/s...=UWGrsQoBAlkAABuO0QMAAAA1&rests=1365355441509
 
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#15
I managed to start DOS based update utility, but I got info (Isuppose because I couldn't see best)"ssd not supported" and turns me back to DOS with command A:\SAMSUNG\DSRD with cursor flashing. I can't figure out why. I changed option ide/ahci in BIOS, but nothing hasn't changed. this yumi I suppose is way to try to update firmware via usb bootable drive, I 'm not got used to linux OS/interface.thanks for trying to help me out.
ALSO: Is this your personal laptop or a business laptop that was given to you for your use? I ask because maybe your employer has locked the laptop to keep its interests out of others hands. Is there a LoJack system in place? http://store.lojackforlaptops.com/st...=1365355441509
it is my pc, not the business one.
 
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#16
but I got info (Isuppose because I couldn't see best)"ssd not supported"
I am surprised for 2 reasons:
(1) the machine is fairly new and as such I would expect current firmware on the drive
(2) it still did not recognize drive.

I would ask HP for elevated support and also ask Samsung for help as well, play both cards and don't mention it is an OEM drive.

If you have not backed up the drive to an external source, then I would do that right away.

Make sure you also make the 3 DVD rescue disks so you will have copies of your Windows and all the drivers for the laptop.

As a long go around, after making the disks, you could reformat the SSD drive (quick format ONLY for SSD) in a secondary system and try flashing the drive empty. Then reinstall Windows from scratch using the 3 disk set.

If you try YUMI then:
download program
insert an unused 4GB or larger USB drive
run YUMI
it will make the USB drive letter "G", format box checked (fat32)
scroll down list to select "unknown iso"
in Browse for media: point to Samsung iso file
let program run
it will ask if you want to add additional iso files, say no and exit

then you select USB in Bios for 1st boot option
boot from G drive: YUMI will load
scroll to selected iso and run/select.

When complete it should indicate successful flash, reboot and change Bios from USB to HD disk.
 
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#17
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#18
I am surprised for 2 reasons:
(1) the machine is fairly new and as such I would expect current firmware on the drive
(2) it still did not recognize drive.

I would ask HP for elevated support and also ask Samsung for help as well, play both cards and don't mention it is an OEM drive.
I contacted samsung once more and will report about reply.
Back up will go after that.

If you try YUMI then:
download program
insert an unused 4GB or larger USB drive
run YUMI
it will make the USB drive letter "G", format box checked (fat32)
scroll down list to select "unknown iso"
in Browse for media: point to Samsung iso file
let program run
it will ask if you want to add additional iso files, say no and exit

then you select USB in Bios for 1st boot option
boot from G drive: YUMI will load
scroll to selected iso and run/select.

When complete it should indicate successful flash, reboot and change Bios from USB to HD disk.
sounds not complicated.which are chances I will succeed flash firmware with yumi if I didn't manage with dos update utility? drive isn't encrypted via face recognition software or fingerprint reader.
 

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#19
samsung faq

When will SSD Magician be updated to support the new firmware (CXM05H1Q)?

Got a new HP laptop with a MZ7PC128HAFU ( drive. SSD Magician shows the drive has a firmware version of CXM05H1Q, which isn't available in support yet. It also claims that the drive is not a supported Samsung drive. Has anyone heard if/when SSD Magician will get an update to support the new drives they are shipping?

Tags: compatibility, ssd magician

asked 11 months ago
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Ranger55

Texas, USA
on MZ-7PC128N


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Thank you for contacting Samsung.

At this time, you'll need to contact HP for support. Like Samsung and other vendors, you should be able to pull up a product page for your laptop, where you'll find product manuals, drivers, software, firmware associated with the various components in your device on the official manufacturer's website.

The Samsung Online Support Team
Pretty same problem that I hav, except drive capacity is 128gb.

Question
Can I use SSD Magician to update my firmware if my drive is connected as a USB drive (i.e. in a USB enclosure?)

Tags: repair issues, compatibility

asked 9 months ago
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feldspar
on MZ-7PC128N

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I know of no reason why you shouldn't. If you experience problems with it, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

answered 9 months ago
I tried this yesterday, but all remain the same. "Magician can't detect samsung brand drive or something like that", "or no samsung brand found on system".
Question


Samsung SSD Magician malfunction?

Hi. I have a question for the Samsung SSD 830 series and Magician. Anybody can answer me?
Why Magician don't recognized my SSD as native Samsung ( "No Samsung Brand SSD found in the system. This feature is supported only on Samsung Brand SSD" # though device have Part number MZ7PC128HAFU-000KN by Samsung Semiconductor as evidenced lable on SSD?
I have Samsung NP530U3C-A01 ultrabook. Windows 7 Ultimate x64. with Samsung Semiconductor SSD MZ7PC128HAFU-000KN.
When I try update FW through Samsung SSD Magician ver.3.1 - error message appears "No Samsung Brand SSD found in the system. This feature is supported only on Samsung Brand SSD", although utility correctly identifies all drive parameters in tab System Information - Drive Summary:
Model Name SAMSUNG MZ7PC128HAFU-000
Manufacturer SAMSUNG
Serial Number S0YGNYABC13635
Firmware Version CXM02K1Q
Size 119GB
Max LBA 250069680
ATA Standart ATA/ATAPI-8
Word Wide Name 5-000538-043584D30
Multiple Sectors 16

But the drive icon marked with red cross in the left pane Samsung SSD Magician ver.3.1. If I try to take the test "Performance Optimization" -
similarly error message appears "Not a supported Samsung SSD"

Since the Samsung SSD Magician can't recognize my SSD as manufactured by Samsung, respectively my attempt FW update via "Windows Solution" leads to error message appears - "Not a Samsung SSD".

I had a suspicion - that malfunctions Samsung SSD Magician are result
of errors in FW, or its older version.
Here htttp://www.samsung.com/us/support/owners/product/MZ-7PC128N/AM # - located firmware for notebook ver.CXM03B1Q MZ-
7PC128N, and here - http://www.samsung.com/us/support/owners/product/MZ-7PC128D/AM # same ver.CXM03B1Q - for desktop SSD MZ-7PC128D - both with the date 19.01.2012. As demonstrated bit-comparison - files are identical in both archives, that confirming FW versions identity.

As far as I could understand - and MZ-7PC128N and MZ-7PC128D and my MZ-7PC128HAFU based on the ARM Cortex 9 namely S4LJ204X01 chip that indicates about compatibility FW. The only thing that confuses for me - I could not find data about memory chips used in these three modifications nowhere.

Taking into account all the above, I tried to update my CMX02K1Q FW to CXM03B1Q via Bootable USB drive, but got an error message "No supported SSD#s# detected for fIrmware update!!!"

What's wrong with this SSD and Magician?

When the planned release Magicia version wich is able to work correctly with preinstalled SSD's?

Tags: repair issues, compatibility

asked 6 months ago
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smarty8
on MZ-7PC128N

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Thank you for contacting Samsung. In order to get support for your SSD, please call 1-800-Samsung > Press 1 for consumer > 5 for PC > 4 for Drives & Memory > 1 for Solid State Drive. Thank you for being a Samsung customer!

The Samsung Online Support Team

answered 6 months ago
always the same, contact samsung or contact hp. It seems the samsung magician has very unique code software, and they are hiding it.
the link of this discussion is at:
http://answers.us.samsung.com/answers/7463/product/MZ-7PC128N/samsung-mz-7pc128n-questions-answers/questions.htm?expandquestion=903772
 
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#20
always the same, contact samsung or contact hp. It seems the samsung magician has very unique code software, and they are hiding it.
the link of this discussion is at:
I think the issue is more the way HP formats the drive with is own key codes for unit serial number recognition, Microsoft Key code(s) and the way the backup/rescue partition is interlinked.

I think if the drive was quick formatted, in another system, so it was "factory fresh" then the flash process would work.

Dell and HP in the past, used to have a small partition with the OS key codes on the drive. Once they were wiped or due to replacing the HD, this code area was lost. I think this area is now part of the backup partition, since they don't provide OS disks anymore.

If you wipe the SSD drive with Quick Format, you will need to delete (3) THREE partitions first, C & D(rescue partition)and System Reserved. When you run the 3 disk backup set, the backup partition will be recreated. ***(All 3 partitions will be recreated.)***


If you only format the C:\ drive, you will not have cleared the problem to allow for flashing the SSD.
 
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skare

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#21
I think the issue is more the way HP formats the drive with is own key codes for unit serial number recognition, Microsoft Key code(s) and the way the backup/rescue partition is interlinked.

I think if the drive was quick formatted, in another system, so it was "factory fresh" then the flash process would work.

Dell and HP in the past, used to have a small partition with the OS key codes on the drive. Once they were wiped or due to replacing the HD, this code area was lost. I think this area is now part of the backup partition, since they don't provide OS disks anymore.

If you wipe the SSD drive with Quick Format, you will need to delete (3) THREE partitions first, C & D(rescue partition)and System Reserved. When you run the 3 disk backup set, the backup partition will be recreated. ***(All 3 partitions will be recreated.)***


If you only format the C:\ drive, you will not have cleared the problem to allow for flashing the SSD.
Something is not clear to me. Yes, I have three partitions C,D, & System reserved (100MB). I think there was no recovery (rescue) partition in my drive, I think that drive I got with PC is rebuilt afterwards. It has been removed from other device. So, I need to delete all 3 partitions and make Quick format, and then I will be able to flash firmware with samsung one. I simply don't understand where 's that key code that bothers?How I will wipe that out? If I delete all 3 partitions, while installing new copy of win 7 I will create new partitions and default system reserved one (100 MB). So what shall I get If I do that once again?
Thx for reply!
Damir
 
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#22
The D partition is normally the recovery partition.

HP and others make it so that from a bios F11, or other F key at bios startup, it allows you to run the recovery program.

Recovery can also be activated from inside Windows BUT if someone deletes the link from the Windows side then Recovery from Windows is lost.

Some people make the Recovery Disk Set and delete the D partition to regain space. Not advisable for the average user.

For your needs, I would run Windows Backup and maybe a third party backup... redundancy to protect yourself.

Make the HP recovery disk set. Usually 3 DVD disks.

To Format, you would put the drive in a secondary system, delete all partitions, Quick Format Only...so the drive looks like one large partition...then flash the drive. Put it back in the laptop.

If successful, then you would run the 3 disk set for a clean install. This will create all three partitions again...reserved, C primary and D recovery. Or at least that should be how it works.

By wiping all three area's the key codes should be deleted. Sometimes the installation of another OS is needed on the drive to wipe old codes away but that's a longer explanation.

So what shall I get If I do that once again?
The hopeful outcome, for the laborious process, is that you are able to update the Firmware on the Samsung 830.

Questions:
I think that drive I got with PC is rebuilt afterwards.
This is new information, late in the game. I thought you were the original first owner of the PC.

What is on the D partition?

Why do you need "new" copy of Windows 7? Your backup and 3 disk set should suffice.
 
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skare

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#23
The D partition is normally the recovery partition.

HP and others make it so that from a bios F11, or other F key at bios startup, it allows you to run the recovery program.

Recovery can also be activated from inside Windows BUT if someone deletes the link from the Windows side then Recovery from Windows is lost.

Some people make the Recovery Disk Set and delete the D partition to regain space. Not advisable for the average user.

For your needs, I would run Windows Backup and maybe a third party backup... redundancy to protect yourself.

Make the HP recovery disk set. Usually 3 DVD disks.

To Format, you would put the drive in a secondary system, delete all partitions, Quick Format Only...so the drive looks like one large partition...then flash the drive. Put it back in the laptop.

If successful, then you would run the 3 disk set for a clean install. This will create all three partitions again...reserved, C primary and D recovery. Or at least that should be how it works.

By wiping all three area's the key codes should be deleted. Sometimes the installation of another OS is needed on the drive to wipe old codes away but that's a longer explanation.



The hopeful outcome, for the laborious process, is that you are able to update the Firmware on the Samsung 830.

Questions:

This is new information, late in the game. I thought you were the original first owner of the PC.

What is on the D partition?

Why do you need "new" copy of Windows 7? Your backup should suffice.
nothing,there 's no data.i have got it like this.I didn't buy in the store,but frome private person,and he asked if i want ssd or he will put mechanical drive classic hdd.i told him i will buy with ssd,all drivers and installatio files were on it.it has been taken from the other hp machine.i 'm not sure about that.
 
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#24
nothing,there 's no data.i have got it like this.I didn't buy in the store,but frome private person,and he asked if i want ssd or he will put mechanical drive classic hdd.i told him i will buy with ssd,all drivers and installatio files were on it.it has been taken from the other hp machine.i 'm not sure about that.
So it sounds like a pirated copy of Windows and you don't have the rescue information from D to make disks from...is that about right?

I hope it's not stolen.

Buy your own legitimate copy of Windows 7 and do a fresh install after you wipe the disk clean. In this instance, only the system reserved and C will be created. No D.

Or go back to whom ever you bought it from and ask for the disks or to make good on the problem.

This is not a HP problem it's a shady deal problem.
 
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skare

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#25
So it sounds like a pirated copy of Windows and you don't have the rescue information from D to make disks from...is that about right?

I hope it's not stolen.

Buy your own legitimate copy of Windows 7 and do a fresh install after you wipe the disk clean. In this instance, only the system reserved and C will be created. No D.

Or go back to whom ever you bought it from and ask for the disks or to make good on the problem.

This is not a HP problem it's a shady deal problem.
no it 's not pirated copy. I bought it from hp administrator. I don't know how he got it. It' s not stolen, at least guy doesn't look like burgler.Maybe he reinstalled that drive, I 'm not sure about it.He formatted D partition as data partition, and C as system one. pc owns legitimate copy of windows, as I enter hp support assistant, they had info everything about my pc.
When I install for example fresh copy hp support assistant will know that is legitimate copy.