Something about your transaction with the HP Administrator is off. HP does not format the drives this way. He did not do a proper HP restore to factory conditions. He basically destroyed the OS from ever being recovered to factory condition without ordering replacement disks from HP. He didn't do you any favors. If you have to order the disks form HP, expect about $35 to replace set. You will need Windows License Key Code from sticker on underside of unit. http://h10025.www1.hp.com/ewfrf/wc/...lc=en&jumpid=reg_r1002_usen_c-001_title_r0001 I would ask him for the software or disks. He should have made the rescue disks.