Steelseries Arctis 7 Headphones I am not getting any sound when playing games

Pilot_Riaz · Oct 3, 2017

Hi,

I have the Steelseries Arctis 7 Headphones. I am getting sound from the headphones when i watch movies using a video player software and from the browser when watching e.g. YouTube.
I am not getting any sound when I play games e.g. when games from Steam or from my desktop.
What could be wrong?

In Sound devices there is a Steelseries Arctis 7 chat and this is set as default device. I click test and I hear sound.
There is also Steelseries Arctis 7 Game and this is enabled.
There is Realtek High Definition Audio and this is disabled.
There is Nvidia High Definition Audio and this is disabled. There are 3 of these displayed and they are disabled.
I'm not sure where this has come from. Is it from the Graphics Card. I have the GeForce 1060

Can anyone help, why is the sound not working when I play games? It works when I watch movies and YouTube.

Thanks, Riaz

R00kie · Oct 3, 2017

You should have the 'Game' one as your main sound device, the 'Chat' one is usually used in the voice comm apps such as Discord or Teamspeak to single out devices for either streaming, separate volume control, or recording.

Pilot_Riaz · Oct 3, 2017

I have set the 'Game' device as my default device and I set the 'Chat' device as default communications device. Still no sound when I play games. Sound working in YouTube
I have also tried disable the 'Chat' device and leave the 'Game' device as default. Still no sound and no sound in YouTube.
This is strange. I am thinking of returning the headset.

mad1394 · Oct 3, 2017

The headphones have a control on the opposite earcup from volume which controls the ingame sound in relation to the voice chat. Have you tried messing around with it to make sure its not set to minimum from there?

Pilot_Riaz · Oct 3, 2017

Yes I have it working now. It was the volume control on the ear cup. So 1 is for the chat and the other is for the game then. Superb, Thank you for your help.

FYFI13 · Oct 3, 2017

How so you like these headphones? Happy with sound quality?

WhiteNoise · Oct 22, 2017

I have the Steelseries Arctis 5 and love them. Great headset.

System Name	Main / HTPC
Processor	Ryzen 9 5900X / Ryzen 7 2700
Motherboard	Strix B550i / B450i Aorus Pro
Cooling	Lian-Li Galahad 360 / Wraith Spire
Memory	Corsair LPX 2x16 3600MHz / HyperX Predator 2x8GB 3200MHz
Video Card(s)	RTX 3080 FE / ARC A380
Storage	WD Black SN770 1TB / Sabrent Rocket 256GB
Display(s)	Acer Z301c / 39" Panasonic HDTV
Case	Corsair 2000D / Cougar QBX
Audio Device(s)	Yamaha RX-V379 / Realtek ALC1220
Power Supply	Corsair SF600 / BeQuiet SFX Power 2 450W
Mouse	Logitech G900
Keyboard	Drop Sense75 with WQ Studio Morandi's
VR HMD	Rift S
Software	Win 11 Pro 64Bit

System Name	MSI GT72S 6QE
Processor	Core i7 6820HK
Motherboard	Intel Sunrise Point CM236
Cooling	2 fans
Memory	2x 8 GB SO-DIMM DDR4-RAM (2133 MHz)
Video Card(s)	NVIDIA GeForce GTX 980M - 8192 MB
Storage	1 ssd 3 hard drives
Display(s)	17.3 inch 16:9, 1920x1080 pixel, LG Philips LP173WF4-SPF1 (LGD0469), IPS, Full HD
Case	??!!!
Audio Device(s)	Realtek ALC899
Power Supply	most beautiful brick you have ever seen

Processor	AMD Ryzen 7 7800X3D
Motherboard	AsRock X670E Phantom Gaming Lightning
Cooling	Be Quiet! Dark Rock 4
Memory	G.SKILL Trident Z5 Neo DDR5-6000 32GB (2 x 16GB)
Video Card(s)	Sapphire Radeon RX 7900 XTX
Storage	Samsung 980 PRO Series 1TB, Samsung 980 PRO Series 1TB, Crucial P3 NVMe M.2 2TB
Display(s)	LG OLED55G2PUA
Case	Lian Li O11 Dynamic XL ROG Certified
Audio Device(s)	Digital out to high end dac and amps.
Power Supply	EVGA GQ 1000W
Mouse	Logitech G600
Keyboard	Logitech G413 Carbon
VR HMD	Oculus Rift CV1, Oculus Rift S, Quest 2, Quest 3
Software	Windows 10 Pro

Steelseries Arctis 7 Headphones I am not getting any sound when playing games

Pilot_Riaz

New Member

R00kie

Pilot_Riaz

New Member

mad1394

Pilot_Riaz

New Member

FYFI13

WhiteNoise