Stuck and not sure what to do

CrAsHnBuRnXp · Feb 16, 2010

Hey guys long time no see.

Im just gonna jump straight into it. Ive got this HP Pavilion dv5-1233se laptop sitting in front of me with an issue im not sure what to do with. This laptop is having problems getting on the internet but has no trouble at all getting on the network. Things I have tried:

Using different web browsers (IE, Firefox, Chrome)
Scanning for viruses
Scanning for malware using Spybot and Malwarebytes (both only picked up one thing and they were minor)
Rebooted into safe mode with networking (I am able to get online and surf the internet and download)
Used Knoppix 6.2 to see if I can get on the internet (and I can)
Checked the networking properties to see if the IPv4 and v6 were all set to automatic (and they are)
Installed a new Wi-Fi Driver (didnt work)
Checked to see if Windows update would update (It does)
Checked the programs via msconfig and didnt see anything iffy. (ill post a hijack this log if someone wants to sift through it)

So Im virtually at a loss on what to do. The computer will essentially get on the internet but just not the way its supposed to and I would hate to have to format this damn thing just so I can get it to work in a non-safe mode environment.

Any suggestions on what I might be able to do?

Thanks guys.

Edit: Hey look at that, my 3700th post. :rockout:

Phxprovost · Feb 16, 2010

have you tried pinging down your network trail then out into the world?

FordGT90Concept · Feb 16, 2010

You could try a traceroute (tracert in the command prompt). Google's IP is 74.125.159.105. The traceroute will stop at the IP not getting through.

sweeper · Feb 16, 2010

Are you running Norton Antivirus or any type of Norton software? If so get rid of it and reset your browser's connection settings.

You can have an internet connection, and if for any reason your internet is slower than normal, not be able to connect through your browser. Instant messengers require very little bandwidth, just kb's, so they could still be able to function even when you can't access the internet through your browsers. A strong wireless signal does not necessarily indicate a fast internet connection, just that you have a strong signal to the router. So try resetting routers, cable/dsl modems, etc.

Make sure its not a firewall issue by temporarily turning your windows (or other) firewall off. If that fixes it, you need to reconfigure firewall settings so that you can turn it back on.

Try other browsers, like Google Chrome or Firefox if you haven't already. If one works, uninstall & reinstall the others. If not, resetting all your browsers settings may help.

CrAsHnBuRnXp · Feb 16, 2010

Phxprovost said:
have you tried pinging down your network trail then out into the world?

Nope, but something tells me that Id be able to ping another computer on the network fine and even out into the world just because I can get incoming stuff like Windows Updates but I cant go out.

FordGT90Concept said:
You could try a traceroute (tracert in the command prompt). Google's IP is 74.125.159.105. The traceroute will stop at the IP not getting through.

Whats that really gonna tell me though? How will it help me solve the issue? All its going to tell me is that it stopped at a certain IP.

sweeper said:
Are you running Norton Antivirus or any type of Norton software? If so get rid of it and reset your browser's connection settings.

The laptop does have Norton on it. Ill talk to the client later and let him know whats going on and tell him that I suspect Norton is the cause and ask if it is alright to uninstall and go from there.

newtekie1 · Feb 16, 2010

Check the proxy settings, there have been some stuff going around recently that changes the proxy settings on the computer, and the internet will stop working if you clean the virus.

CrAsHnBuRnXp · Feb 16, 2010

newtekie1 said:
Check the proxy settings, there have been some stuff going around recently that changes the proxy settings on the computer, and the internet will stop working if you clean the virus.

So just make sure the proxy settings are set to auto?

Steve-007UK · Feb 16, 2010

Yes make sure its set to auto.

What network card you using? or is it wireless?

I had lots of probs with nvidia and that crappy software it asks you if you want to install.

xrealm20 · Feb 16, 2010

CrAsHnBuRnXp said:
Nope, but something tells me that Id be able to ping another computer on the network fine and even out into the world just because I can get incoming stuff like Windows Updates but I cant go out.

Whats that really gonna tell me though? How will it help me solve the issue? All its going to tell me is that it stopped at a certain IP.

The laptop does have Norton on it. Ill talk to the client later and let him know whats going on and tell him that I suspect Norton is the cause and ask if it is alright to uninstall and go from there.

Crash --

If it's an older version of Norton Internet Security, it's a VERY good chance that it's the reason why you cannot get on the internet. I've had several (read more than 20) machines in for repair that have had the EXACT same problems you mention.

Make sure you use the norton removal tool, not just the "uninstall". I'll post the link below.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Give that a shot.

newtekie1 · Feb 16, 2010

Yes, definitely a high probability it is Norton also.

The proxy settings should be set to auto, with everything under the Proxy Server area unchecked.

I've also had to go into the adaptor properties and uninstall the norton firewall protocol(or any other protocol from other firewall providers). Resetting the Winsock catalog might also be required.

DRDNA · Feb 16, 2010

I would recommend creating another account with admin Rights on the laptop and then try from that account and see if its the same issue. If no issue then just move the files over and good to go.

CrAsHnBuRnXp · Feb 16, 2010

animal007uk said:
Yes make sure its set to auto.

What network card you using? or is it wireless?

I had lots of probs with nvidia and that crappy software it asks you if you want to install.

Built in network wireless and Ethernet.

xrealm20 said:
Crash --

If it's an older version of Norton Internet Security, it's a VERY good chance that it's the reason why you cannot get on the internet. I've had several (read more than 20) machines in for repair that have had the EXACT same problems you mention.

Make sure you use the norton removal tool, not just the "uninstall". I'll post the link below.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Give that a shot.

Its about as old as the laptop and its a newer laptop with Vista on it. So a year? Maybe 2?

newtekie1 said:
Yes, definitely a high probably it is Norton also.

The proxy settings should be set to auto, with everything under the Proxy Server area unchecked.

I've also had to go into the adaptor properties and uninstall the norton firewall protocol(or any other protocol from other firewall providers). Resetting the Winsock catalog might also be required.

Ill look into Norton when I get done with my errands. Im not sure how to reset the Winsock though if I have to do it.

newtekie1 · Feb 16, 2010

In a command prompt:

Code:

netsh winsock reset catalog

dr emulator (madmax) · Feb 16, 2010

hm this thread interests me why?
well the other week i had the same problem and yes lappy came with norton.
how did i fix it?
he had ie7 installed so i plugged it in via the ethernet port and instaled ie8 and voila it fixed it

then when i connected via wifi it worked
but i gather you've already done all that :rolleyes:

yes i fiddled with IPv4 and ipv6 which fixed a different laptop but not his:shadedshu
anyway i wait to see what everyone else says

xrealm20 · Feb 16, 2010

Crash -- Norton 2006/2007/2008 has caused the afore mentioned issues on machines in my shop.

Just as a best practice for myself, I backup the product key from norton, remove the software and if it fixes the problem, you can redownload the "trial" version of norton and type the old product key in when norton wants to activate.

IggSter · Feb 16, 2010

I've had a very similar issue on a couple of laptops...both norton related.

In both cases LAN access worked but Internet was inaccesible.

Both Laptops HAD norton install and was removed but the un-install left some components which trualy borked the IP stack.

I used Norton Removal Tool in both cases which fixed both laptops.

GL

CrAsHnBuRnXp · Feb 16, 2010

xrealm20 said:
Crash --

If it's an older version of Norton Internet Security, it's a VERY good chance that it's the reason why you cannot get on the internet. I've had several (read more than 20) machines in for repair that have had the EXACT same problems you mention.

Make sure you use the norton removal tool, not just the "uninstall". I'll post the link below.

http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Give that a shot.

I dont have the info to log into their account on norton's website to get their product key. Or is there another way?

CrAsHnBuRnXp · Feb 16, 2010

For all of those who suggested Norton, you were RIGHT! Managed to convince the client into buying NOD32.

Thank you all so much for your help. If it wasnt for you guys, I would have just formatted. :laugh:

xrealm20 · Feb 17, 2010

Glad to hear you got it working =)

sweeper · Feb 17, 2010

Glad to be of some assistance! It's great when you don't have to reformat the drive.

newtekie1 · Feb 17, 2010

CrAsHnBuRnXp said:
For all of those who suggested Norton, you were RIGHT! Managed to convince the client into buying NOD32.

Thank you all so much for your help. If it wasnt for you guys, I would have just formatted.

Wait, was it a conflict of interest for me to help you? This might have been one of my clients if they didn't go to you... :laugh:

J/K of course!

Processor	Intel i9 9900K @5GHz w/ Corsair H150i Pro CPU AiO w/Corsair HD120 RBG fan
Motherboard	Asus Z390 Maximus XI Code
Cooling	6x120mm Corsair HD120 RBG fans
Memory	Corsair Vengeance RBG 2x8GB 3600MHz
Video Card(s)	Asus RTX 3080Ti STRIX OC
Storage	Samsung 970 EVO Plus 500GB , 970 EVO 1TB, Samsung 850 EVO 1TB SSD, 10TB Synology DS1621+ RAID5
Display(s)	Corsair Xeneon 32" 32UHD144 4K
Case	Corsair 570x RBG Tempered Glass
Audio Device(s)	Onboard / Corsair Virtuoso XT Wireless RGB
Power Supply	Corsair HX850w Platinum Series
Mouse	Logitech G604s
Keyboard	Corsair K70 Rapidfire
Software	Windows 11 x64 Professional
Benchmark Scores	Firestrike - 23520 Heaven - 3670

System Name	Result of Boredom
Processor	AMD FX-6350
Motherboard	ASUS M5A97
Cooling	Enzo Tech Extreme-X
Memory	16gb ddr3
Video Card(s)	XFX R9 290
Display(s)	Asus 24in (1920X1080) X 2 @144hz
Case	NZXT S340
Software	WIN7 64bit HP

System Name	BY-2021
Processor	AMD Ryzen 7 5800X (65w eco profile)
Motherboard	MSI B550 Gaming Plus
Cooling	Scythe Mugen (rev 5)
Memory	2 x Kingston HyperX DDR4-3200 32 GiB
Video Card(s)	AMD Radeon RX 7900 XT
Storage	Samsung 980 Pro, Seagate Exos X20 TB 7200 RPM
Display(s)	Nixeus NX-EDG274K (3840x2160@144 DP) + Samsung SyncMaster 906BW (1440x900@60 HDMI-DVI)
Case	Coolermaster HAF 932 w/ USB 3.0 5.25" bay + USB 3.2 (A+C) 3.5" bay
Audio Device(s)	Realtek ALC1150, Micca OriGen+
Power Supply	Enermax Platimax 850w
Mouse	Nixeus REVEL-X
Keyboard	Tesoro Excalibur
Software	Windows 10 Home 64-bit
Benchmark Scores	Faster than the tortoise; slower than the hare.

System Name	"X"
Processor	AMD PHENOM II X 6 3.2GHz @ 3.6GHz
Motherboard	ASUS M4A785-M
Cooling	ARCTIC COOLING Freezer 7 Pro Rev.2
Memory	Kingston Hyper X DDR2 1066 2X2 - 4GB
Video Card(s)	SAPPHIRE Radeon HD4870 1GB 256-bit GDDR5
Storage	Western Digital 500GB SATAII Black / Western Digital My Book Essential External HDD 1TB
Display(s)	Soyo 22" LCD / Vizio 32" LCD
Case	Thermaltake Xaser II Full Tower
Audio Device(s)	ON-BOARD VIA VT1708S
Power Supply	Antec Basiq 550W Plus Modular
Software	Windows 7 Ultimate

Processor	Intel i9 9900K @5GHz w/ Corsair H150i Pro CPU AiO w/Corsair HD120 RBG fan
Motherboard	Asus Z390 Maximus XI Code
Cooling	6x120mm Corsair HD120 RBG fans
Memory	Corsair Vengeance RBG 2x8GB 3600MHz
Video Card(s)	Asus RTX 3080Ti STRIX OC
Storage	Samsung 970 EVO Plus 500GB , 970 EVO 1TB, Samsung 850 EVO 1TB SSD, 10TB Synology DS1621+ RAID5
Display(s)	Corsair Xeneon 32" 32UHD144 4K
Case	Corsair 570x RBG Tempered Glass
Audio Device(s)	Onboard / Corsair Virtuoso XT Wireless RGB
Power Supply	Corsair HX850w Platinum Series
Mouse	Logitech G604s
Keyboard	Corsair K70 Rapidfire
Software	Windows 11 x64 Professional
Benchmark Scores	Firestrike - 23520 Heaven - 3670

Stuck and not sure what to do

CrAsHnBuRnXp

Phxprovost

Xtreme Refugee

FordGT90Concept

"I go fast!1!11!1!"

sweeper

New Member

CrAsHnBuRnXp

newtekie1

Semi-Retired Folder

CrAsHnBuRnXp

Steve-007UK

xrealm20

newtekie1

Semi-Retired Folder

DRDNA

CrAsHnBuRnXp

newtekie1

Semi-Retired Folder

dr emulator (madmax)

xrealm20

IggSter

CrAsHnBuRnXp

CrAsHnBuRnXp

xrealm20

sweeper

New Member

newtekie1

Semi-Retired Folder

Processor	Intel Core i7 10850K@5.2GHz
Motherboard	AsRock Z470 Taichi
Cooling	Corsair H115i Pro w/ Noctua NF-A14 Fans
Memory	32GB DDR4-3600
Video Card(s)	RTX 2070 Super
Storage	500GB SX8200 Pro + 8TB with 1TB SSD Cache
Display(s)	Acer Nitro VG280K 4K 28"
Case	Fractal Design Define S
Audio Device(s)	Onboard is good enough for me
Power Supply	eVGA SuperNOVA 1000w G3
Software	Windows 10 Pro x64

System Name	PC-Chips
Processor	Ryzen 5 5600x
Motherboard	Asus ROG Strix B550-F Gaming.
Cooling	Thermalright Peerless Assassin 120 SE CPU Air Cooler 6 heat pipes.
Memory	Patriot Viper 32gig dual channel 3600mhz
Video Card(s)	PowerColor HellHound RX 7900 GRE OC
Storage	2X Samsung 860 EVO SSD's 500gig / 2TB crucial P3-NVME / WD-BLUE SN550 1TB M.2 / SP A55 512gig
Display(s)	Panasonic 40-inch 4k TV
Case	Modded NZXT H510
Audio Device(s)	Realtek S1220A - Yamaha A-S501 AMP - 4 x Wharfedale diamond 9.1 speakers - Wharfedale SW150 sub
Power Supply	EVGA SuperNOVA G6 750W 80+ Gold
Mouse	Some cheap wireless thing
Keyboard	Razer Cynosa lite
VR HMD	Oculus Quest 2 128gig version
Software	Windows 11 pro 64bit

System Name	Beast
Processor	Intel Core i7 860 @ 3.8GHz
Motherboard	eVGA P55 FTW
Cooling	Coolit Eco ALC with Yate Loon 1700RPM fans
Memory	8 GB Patriot Viper @ DDR3-2000
Video Card(s)	EVGA GTX280
Storage	2x 1 TB WD Caviar Black
Case	Thermaltake Element V
Power Supply	Seasonic X760
Software	Win7 x64 Ultimate

Processor	INTEL CORE I9-9900K @ 5Ghz all core 4.7Ghz Cache @1.305 volts
Motherboard	ASUS PRIME Z390-P ATX
Cooling	CORSAIR HYDRO H150I PRO RGB 360MM 6x120mm fans push pull
Memory	CRUCIAL BALLISTIX 3000Mhz 4x8 32gb @ 4000Mhz
Video Card(s)	EVGA GEFORECE RTX 2080 SUPER XC HYBRID GAMING
Storage	ADATA XPG SX8200 Pro 1TB 3D NAND NVMe,Intel 660p 1TB m.2 ,1TB WD Blue 3D NAND,500GB WD Blue 3D NAND,
Display(s)	50" Sharp Roku TV 8ms responce time and Philips 75Hz 328E9QJAB 32" curved
Case	BLACK LIAN LI O11 DYNAMIC XL FULL-TOWER GAMING CASE,
Power Supply	1600 Watt
Software	Windows 10

System Name	not very good (wants throwing out window most of time)
Processor	xp3000@ 2.17ghz pile of sh** /i7 920 DO on air for now
Motherboard	msi kt6 delta oap /gigabyte x58 ud7 (rev1.0)
Cooling	1 green akasa 8cm(rear) 1 multicoloured akasa(hd) 1 12 cm (intake) 1 9cm with circuit from old psu
Memory	1.25 gb kingston hyperx @333mhz/ 3gb corsair dominator xmp 1600mhz
Video Card(s)	(agp) hd3850 not bad not really suitable for mobo n processor/ gb hd5870
Storage	wd 320gb + samsung 320 gig + wd 1tb 6gb/s
Display(s)	compaq mv720
Case	thermaltake XaserIII skull / coolermaster cm 690II
Audio Device(s)	onboard
Power Supply	corsair hx 650 w which solved many problems (blew up) /850w corsair
Software	xp pro sp3/ ? win 7 ultimate (32 bit)
Benchmark Scores	6543 3d mark05 ye ye not good but look at the processor /uknown as still not benched

System Name	Bitch / Dogma
Processor	955 BE @ 3.8Gig / 9850 @stock
Video Card(s)	8800 GTX 512 / 4890
Storage	8 x Samsung F2 1.5TB, 8 x Seagate 500s
Display(s)	Acer 24 / Dell 24
Case	Lian li / Akasa
Software	Win server 2008 / Win 7