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System is not shutting down

Joined
Mar 19, 2014
Messages
291 (0.20/day)
Likes
474
Location
Delhi India
Processor Ryzen 1700 (3.60 GHz)
Motherboard Asus ROG STRIX B350-F GAMING
Cooling ICEEDGE 400 XT DEEPCOOL + 3x120MM fans
Memory 16 GB + 8 GB Corsair 2400MHz
Video Card(s) ASUS 1050TI 4 GB
Storage Samsung 960 EVO 250GB + Samsung 850 EVO 120 GB + 2TB Seagate 7200rpm + 1 TB WD 5400rpm
Display(s) 24 Inch LG IPS
Case Deepcool Dukase v3
Audio Device(s) On Board
Power Supply Corsair 600X
Mouse Logitech G300S
Keyboard Logitech K230
#1
I have just setup a new Ryzen 1700 system with a temporary PSU and installed windows and drivers.

The system is working fine but i am not able to shut it down through windows, it just restarts every time i try to shut down. had to force shutdown through the power button on the case.
Anyone have any idea why it's happening.

System specs:
Processor: Ryzen 1700 (Stock)
Motherboard: Asus ROG STRIX B350-F GAMING
Cooling: ICEEDGE 400 XT DEEPCOOL
Memory: 8 GB COrsair 2400MHz
Video Card(s): 750TI 2 GB
Hard Disk(s): Samsung 960 EVO 250GB
Case: Deepcool Dukase v3
Sound Card: On Board
Power Supply: Frontech 600 W (temp) will buy a new next month.
Mouse: Logitech MX518
Keyboard: Logitech K230

Edit: Updated the BIOS but no change.
 
Joined
Sep 27, 2016
Messages
37 (0.07/day)
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4
Processor Ryzen 5 1600X @ 4.0 GHz
Motherboard MSI B350M Mortar Arctic
Cooling Corsair H60 Liq. Cooler
Memory 16GB Corsair Vengance XPL
Video Card(s) Evga GTX 1070 SSC
Storage Crucial BX200 480GB
Display(s) 32" Samsung
Case Corsair Carbide Air 240 White
Audio Device(s) Altec Lansing 3-way (legacy)
Power Supply 750W Rosewell Hive Gaming
Mouse Logitech
Keyboard Logitech
Software Win10 Pro 64bit
Benchmark Scores Timespy 6068 Fiestrike 16054
#2
Incorrect FP wiring? Something under the board grounding out a trace, something like an extra standoff not needed?
Are you running Win7 or 10?
 
Joined
Apr 15, 2009
Messages
497 (0.15/day)
Likes
276
Processor i5 4690K
Motherboard ASUS Z97-PRO Wi-Fi ac USB 3.1
Cooling Cryorig H5 Ultimate
Memory 16 GB Corsair XMS3 1600
Video Card(s) Sapphire R9 290X 8GB Tri-X OC
Storage Corsair Neutron GTX 240
Display(s) ASUS MG278Q
Case Corsair Carbide 600Q
Power Supply Seasonic Prime 750W Titanium
Software Windows 10 Pro 64
#4
Was this a clean install of your OS?
 
Joined
Mar 19, 2014
Messages
291 (0.20/day)
Likes
474
Location
Delhi India
Processor Ryzen 1700 (3.60 GHz)
Motherboard Asus ROG STRIX B350-F GAMING
Cooling ICEEDGE 400 XT DEEPCOOL + 3x120MM fans
Memory 16 GB + 8 GB Corsair 2400MHz
Video Card(s) ASUS 1050TI 4 GB
Storage Samsung 960 EVO 250GB + Samsung 850 EVO 120 GB + 2TB Seagate 7200rpm + 1 TB WD 5400rpm
Display(s) 24 Inch LG IPS
Case Deepcool Dukase v3
Audio Device(s) On Board
Power Supply Corsair 600X
Mouse Logitech G300S
Keyboard Logitech K230
#5
Incorrect FP wiring? Something under the board grounding out a trace, something like an extra standoff not needed?
Are you running Win7 or 10?
not sure about the wiring issue. will have to check that.
running win 10.

Was this a clean install of your OS?
clean install.

i tried almost all things related to software issues. bios options. tried to boot with only ssd and mouse connected. nothing helped.
will try to get some rubber washers to put betwwen the motherboard mounts.
 
Joined
Sep 27, 2016
Messages
37 (0.07/day)
Likes
4
Processor Ryzen 5 1600X @ 4.0 GHz
Motherboard MSI B350M Mortar Arctic
Cooling Corsair H60 Liq. Cooler
Memory 16GB Corsair Vengance XPL
Video Card(s) Evga GTX 1070 SSC
Storage Crucial BX200 480GB
Display(s) 32" Samsung
Case Corsair Carbide Air 240 White
Audio Device(s) Altec Lansing 3-way (legacy)
Power Supply 750W Rosewell Hive Gaming
Mouse Logitech
Keyboard Logitech
Software Win10 Pro 64bit
Benchmark Scores Timespy 6068 Fiestrike 16054
#6
...will try to get some rubber washers to put between the motherboard mounts.
Any reason you'd want to do that? Those standoffs are supposed to be grounding the board at those points. Best not to weaken the ground path by insulating them.
In fact, washers may even raise the board just enough that the IO ports won't line up with their openings in the IO Plate.
 
Joined
Mar 19, 2014
Messages
291 (0.20/day)
Likes
474
Location
Delhi India
Processor Ryzen 1700 (3.60 GHz)
Motherboard Asus ROG STRIX B350-F GAMING
Cooling ICEEDGE 400 XT DEEPCOOL + 3x120MM fans
Memory 16 GB + 8 GB Corsair 2400MHz
Video Card(s) ASUS 1050TI 4 GB
Storage Samsung 960 EVO 250GB + Samsung 850 EVO 120 GB + 2TB Seagate 7200rpm + 1 TB WD 5400rpm
Display(s) 24 Inch LG IPS
Case Deepcool Dukase v3
Audio Device(s) On Board
Power Supply Corsair 600X
Mouse Logitech G300S
Keyboard Logitech K230
#7
Any reason you'd want to do that? Those standoffs are supposed to be grounding the board at those points. Best not to weaken the ground path by insulating them.
In fact, washers may even raise the board just enough that the IO ports won't line up with their openings in the IO Plate.
so what do you suggest.
 
Joined
Sep 27, 2016
Messages
37 (0.07/day)
Likes
4
Processor Ryzen 5 1600X @ 4.0 GHz
Motherboard MSI B350M Mortar Arctic
Cooling Corsair H60 Liq. Cooler
Memory 16GB Corsair Vengance XPL
Video Card(s) Evga GTX 1070 SSC
Storage Crucial BX200 480GB
Display(s) 32" Samsung
Case Corsair Carbide Air 240 White
Audio Device(s) Altec Lansing 3-way (legacy)
Power Supply 750W Rosewell Hive Gaming
Mouse Logitech
Keyboard Logitech
Software Win10 Pro 64bit
Benchmark Scores Timespy 6068 Fiestrike 16054
#8
so what do you suggest.
If this happens after a clean install of W10, I would suspect a defective board or BIOS. I presume you've already updated the BIOS to the latest. Or in fact, re-flashed with the latest if you already have the latest.
Does this happen in safe mode as well as normal mode?