• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Terrible Gigabyte run around for warranty !!

ptt1404

New Member
Joined
Aug 6, 2020
Messages
3 (0.06/day)
Even though my Z390 AORUS in still under warranty, Gigabyte black list my motherboard serial number to avoid me to refill my warranty ticket !!!
Last weeks my motherboard refused to work with my 9700k. It is only stable with 3.6ghz stock speed. BSOD every time I turn on Intel Turbo Boost to get 9700k refereed boost clock to 4.6 ghz.
So I filled out the warranty form, manually typed my SN it showed my mainboard model in the search box, ticket submitted.
Yesterday I checked again, my ticket disappeared. Something must went wrong. Double check my SN again. "Please select exact SN for your product" ??? Literally they could find my SN in their system the last time I submitted, now my SN of motherboard is gone.
I double check warranty status of my motherboard "Your product is out warranty"
Holy cow!! I only have my mainboard for ONLY A YEAR !!! OUT OF WARRANTY ??
HAHAHAHAHA !! At least send me a email GIGABYTE ??
 

Attachments

Joined
Aug 27, 2011
Messages
270 (0.08/day)
System Name Gaming PC/ EDU PC/ HFS PC
Processor Intel i9-9900KF/ Dual Ryzen 7 2700X
Motherboard Asrock Z390 Taichi Ultimate/ Dual Asrock X370 Proffesional Gaming
Cooling Noctua NH-C14S/ Arctic Xtreme Freezer/ Ryzen Wraith Prysm RGB
Memory 64GB Corsair Vengeance PRO RGB 3200/ 32GB Corsair Dominator 3000/ 16GB Corsair Vengeance Pro 3200
Video Card(s) MSI RTX 2080Ti Ventus / Zotac GTX 1080Ti Mini / EVGA GTX 1060 SC Gaming
Storage Dual 970 EVO Plus 1TB + 6Tb 860 EVO/ 960 EVO 500GB + 18Tb R0/ 840EVO 250Gb + 16Tb R0
Display(s) Samsung 32" LC32JG50 Curved 2560x1440 144Hz / Samsung 32" LC32H711 Curved 2560x1440 Freesync
Case Cooler Master Stacker 830 NV Edition/ Dual Cooler Master 690 Advance II
Audio Device(s) Creative X-Fi Surround 5.1 SBX/ Creative X-Fi Titanium Pci-E/ On-board Realtek
Power Supply Triple Corsair Platinum HX850i
Mouse Logitech G7 WL / Logitech G903 Lightspeed / MS BT 8000
Keyboard Dual Logitech G19s
Software Win10 Pro
"please check charge list for details" and what did it say? You overclocked the cpu too much and mobo is gone...
 
Joined
Jan 8, 2017
Messages
5,708 (4.20/day)
System Name Good enough
Processor AMD Ryzen R7 1700X - 4.0 Ghz / 1.350V
Motherboard ASRock B450M Pro4
Cooling Deepcool Gammaxx L240 V2
Memory 16GB - Corsair Vengeance LPX - 3333 Mhz CL16
Video Card(s) OEM Dell GTX 1080 with Kraken G12 + Water 3.0 Performer C
Storage 1x Samsung 850 EVO 250GB , 1x Samsung 860 EVO 500GB
Display(s) 4K Samsung TV
Case Deepcool Matrexx 70
Power Supply GPS-750C
A year is usually how long the warranty is directly from the manufacturer. Maybe you should have tried to RMA from the retailer than you bought it from, the warranty they offer is usually for 2 years.
 
Joined
Aug 27, 2011
Messages
270 (0.08/day)
System Name Gaming PC/ EDU PC/ HFS PC
Processor Intel i9-9900KF/ Dual Ryzen 7 2700X
Motherboard Asrock Z390 Taichi Ultimate/ Dual Asrock X370 Proffesional Gaming
Cooling Noctua NH-C14S/ Arctic Xtreme Freezer/ Ryzen Wraith Prysm RGB
Memory 64GB Corsair Vengeance PRO RGB 3200/ 32GB Corsair Dominator 3000/ 16GB Corsair Vengeance Pro 3200
Video Card(s) MSI RTX 2080Ti Ventus / Zotac GTX 1080Ti Mini / EVGA GTX 1060 SC Gaming
Storage Dual 970 EVO Plus 1TB + 6Tb 860 EVO/ 960 EVO 500GB + 18Tb R0/ 840EVO 250Gb + 16Tb R0
Display(s) Samsung 32" LC32JG50 Curved 2560x1440 144Hz / Samsung 32" LC32H711 Curved 2560x1440 Freesync
Case Cooler Master Stacker 830 NV Edition/ Dual Cooler Master 690 Advance II
Audio Device(s) Creative X-Fi Surround 5.1 SBX/ Creative X-Fi Titanium Pci-E/ On-board Realtek
Power Supply Triple Corsair Platinum HX850i
Mouse Logitech G7 WL / Logitech G903 Lightspeed / MS BT 8000
Keyboard Dual Logitech G19s
Software Win10 Pro
or even 3 years warranty...
 
Joined
Oct 22, 2014
Messages
9,631 (4.44/day)
Location
Sunshine Coast
System Name Black Box
Processor Intel i5-9600KF
Motherboard NZXT N7 Z370 Black
Cooling Cooler Master 240 RGB AIO / Stock
Memory Thermaltake Toughram 16GB 4400MHz DDR4 or Gigabyte 16GB 3600MHz DDR4 or Adata 8GB 2133Mhz DDR4
Video Card(s) Asus Dual 1060 6GB
Storage Kingston A2000 512Gb NVME
Display(s) AOC 24" Freesync 1m.s. 75Hz
Case Corsair 450D High Air Flow.
Audio Device(s) No need.
Power Supply FSP Aurum 650W
Mouse Yes
Keyboard Of course
Software W10 Pro 64 bit
I double check warranty status of my motherboard "Your product is out warranty"
Holy cow!! I only have my mainboard for ONLY A YEAR !!! OUT OF WARRANTY ??
12 Month Manufacturers Warranty is normal, you state you have had the board for a year already.
 
Joined
Dec 31, 2009
Messages
18,485 (4.71/day)
Benchmark Scores Faster than yours... I'd bet on it. :)
A year a year a year.... how about 3 for giga mobos? At least in the US...

Not sure what country the op is from but here in the states, after 30-90 days you send the product back to mfg, not the retailer.

If i was the OP, id email gigabyte and ask them wtf is going on. Sure beats bitching about it to a forum.

3.6ghz stock speed. BSOD every time I turn on Intel Turbo Boost to get 9700k refereed boost clock to 4.6 ghz.
You shouldn't need to turn anything on to get the cpu to run at stock speeds. 4.6ghz is all core boost, 4.9ghz for two. You arent making much sense.
 
Last edited:
Joined
Feb 18, 2005
Messages
3,190 (0.56/day)
Location
Ikenai borderline!
I don't understand this thread at all.

OP says they've had the board for a year.

Gigabyte says warranty is a year.

OP is pissed off that board is out of warranty.

????????????????

OK, that sucks, but why do you feel the need to make a random forum post to rant and blame Gigabyte?
 
Joined
Feb 23, 2019
Messages
1,671 (2.86/day)
Location
Poland
Processor Ryzen 7 3700X
Motherboard Gigabyte X570 Aorus Elite
Cooling BeQuiet Dark Rock 4
Memory 2x8 GB Crucial Ballistix Sport LT 3200 CL16 @ 3600 CL16
Video Card(s) EVGA 1060 6GB SSC
Storage SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB
Display(s) BenQ BL2411PT
Case SilverStone Primera PM01 RGB
Power Supply SeaSonic Focus Plus Gold 750W
Mouse SteelSeries Rival 300
Keyboard MK Typist (Kailh Box White)
Check the screenshot with warranty check - it shows warranty coverage as dd/mm/yyyy and its listed as 01/01/0001 so I guess the motherboard was manufactured in the year 1 A.D...

The number you entered in the checkbox is missing SN at the beginning, check the example above. It's suppose to be SN1902... not 1902.
 
Joined
Aug 27, 2011
Messages
270 (0.08/day)
System Name Gaming PC/ EDU PC/ HFS PC
Processor Intel i9-9900KF/ Dual Ryzen 7 2700X
Motherboard Asrock Z390 Taichi Ultimate/ Dual Asrock X370 Proffesional Gaming
Cooling Noctua NH-C14S/ Arctic Xtreme Freezer/ Ryzen Wraith Prysm RGB
Memory 64GB Corsair Vengeance PRO RGB 3200/ 32GB Corsair Dominator 3000/ 16GB Corsair Vengeance Pro 3200
Video Card(s) MSI RTX 2080Ti Ventus / Zotac GTX 1080Ti Mini / EVGA GTX 1060 SC Gaming
Storage Dual 970 EVO Plus 1TB + 6Tb 860 EVO/ 960 EVO 500GB + 18Tb R0/ 840EVO 250Gb + 16Tb R0
Display(s) Samsung 32" LC32JG50 Curved 2560x1440 144Hz / Samsung 32" LC32H711 Curved 2560x1440 Freesync
Case Cooler Master Stacker 830 NV Edition/ Dual Cooler Master 690 Advance II
Audio Device(s) Creative X-Fi Surround 5.1 SBX/ Creative X-Fi Titanium Pci-E/ On-board Realtek
Power Supply Triple Corsair Platinum HX850i
Mouse Logitech G7 WL / Logitech G903 Lightspeed / MS BT 8000
Keyboard Dual Logitech G19s
Software Win10 Pro
3 years for EU too.
 
Joined
Feb 23, 2019
Messages
1,671 (2.86/day)
Location
Poland
Processor Ryzen 7 3700X
Motherboard Gigabyte X570 Aorus Elite
Cooling BeQuiet Dark Rock 4
Memory 2x8 GB Crucial Ballistix Sport LT 3200 CL16 @ 3600 CL16
Video Card(s) EVGA 1060 6GB SSC
Storage SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB
Display(s) BenQ BL2411PT
Case SilverStone Primera PM01 RGB
Power Supply SeaSonic Focus Plus Gold 750W
Mouse SteelSeries Rival 300
Keyboard MK Typist (Kailh Box White)
Like I said OPs serial number is SN190200017273 not 190200017273.
 
Joined
Dec 24, 2008
Messages
1,494 (0.35/day)
Location
Volos, Greece
System Name ATLAS
Processor Q6600 QUAD
Motherboard ASUS P5QC
Cooling ProlimaTech Armageddon
Memory HYPER-X KHX1600C8D3T1K2 /4GX PC3-12800 1600MHz
Video Card(s) Sapphire HD 5770 VAPOR-X
Storage WD Raptors 73Gb - Raid1 10.000rpm
Display(s) DELL U2311H
Case HEC Compucase CI-6919 Full tower (2003) moded .. hec-group.com.tw
Audio Device(s) X-Fi Music + mods Audigy front Panel (full working)
Power Supply HIPER 4M780 PE 980W Peak
Mouse MX510
Keyboard Microsoft Digital media 3000
Software Win 7 Pro x64 ( Retail )
Only refurbished boards comes with one year warranty.
The OP speaks half truths, except if he post a copy of his buying receipt.
 

ptt1404

New Member
Joined
Aug 6, 2020
Messages
3 (0.06/day)
A year a year a year.... how about 3 for giga mobos? At least in the US...

Not sure what country the op is from but here in the states, after 30-90 days you send the product back to mfg, not the retailer.

If i was the OP, id email gigabyte and ask them wtf is going on. Sure beats bitching about it to a forum.

You shouldn't need to turn anything on to get the cpu to run at stock speeds. 4.6ghz is all core boost, 4.9ghz for two. You arent making much sense.
I used to turn on Turbo boost to get 4.6 ghz all cores (which is 9700k should do), I dont overclock at all. Last week I got BSOD randomly until I figured out that I need to turn off Turbo boost to stay away of BSOD

Only refurbished boards comes with one year warranty.
The OP speaks half truths, except if he post a copy of his buying receipt.
yes and thank you.

I don't understand this thread at all.

OP says they've had the board for a year.

Gigabyte says warranty is a year.

OP is pissed off that board is out of warranty.

????????????????

OK, that sucks, but why do you feel the need to make a random forum post to rant and blame Gigabyte?
3 year for brand new motherboard thanks

"please check charge list for details" and what did it say? You overclocked the cpu too much and mobo is gone...
I dont like overclock but I like 9700k thank you

Like I said OPs serial number is SN190200017273 not 190200017273.
it is the same, still out of warranty
 

Attachments

Joined
Feb 23, 2019
Messages
1,671 (2.86/day)
Location
Poland
Processor Ryzen 7 3700X
Motherboard Gigabyte X570 Aorus Elite
Cooling BeQuiet Dark Rock 4
Memory 2x8 GB Crucial Ballistix Sport LT 3200 CL16 @ 3600 CL16
Video Card(s) EVGA 1060 6GB SSC
Storage SX8200 Pro 1 TB, Plextor M6Pro 256 GB, WD Blue 2TB
Display(s) BenQ BL2411PT
Case SilverStone Primera PM01 RGB
Power Supply SeaSonic Focus Plus Gold 750W
Mouse SteelSeries Rival 300
Keyboard MK Typist (Kailh Box White)
Contact customer service center directly because that warranty period is clearly wrong. You should be covered by 3 year warranty and you got the serial number for the board listed in the receipt.
Hit em up on Facebook in direct message or something. Their system is giving incorrect information and you can't file RMA due to this. Just don't go around calling them crooks or something, be polite and cooperative and they'll sort it out.
 
Joined
Dec 31, 2009
Messages
18,485 (4.71/day)
Benchmark Scores Faster than yours... I'd bet on it. :)
I used to turn on Turbo boost to get 4.6 ghz all cores (which is 9700k should do), I dont overclock at all. Last week I got BSOD randomly until I figured out that I need to turn off Turbo boost to stay away of BSOD
That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Contact customer service center directly because that warranty period is clearly wrong. You should be covered by 3 year warranty and you got the serial number for the board listed in the receipt.
Like I said to do earlier... absolutely. :)
 
Joined
Jan 25, 2006
Messages
1,215 (0.23/day)
Processor Ryzen 1600AF @4.2Ghz 1.35v
Motherboard MSI B450M PRO-A-MAX
Cooling Deepcool Gammaxx L120t
Memory 16GB Team Group Dark Pro Sammy-B-die 3400mhz 14.15.14.30-1.4v
Video Card(s) XFX RX 5600 XT THICC II PRO
Storage 240GB Brave eagle SSD/ 2TB Seagate Barracuda
Display(s) Dell SE2719HR
Case MSI Mag Vampiric 011C AMD Ryzen Edition
Power Supply EVGA 600W 80+
Software Windows 10 Pro
That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Like I said to do earlier... absolutely. :)
You can disable turbo boost function in the bios :rolleyes:
 
Joined
Jan 8, 2017
Messages
5,708 (4.20/day)
System Name Good enough
Processor AMD Ryzen R7 1700X - 4.0 Ghz / 1.350V
Motherboard ASRock B450M Pro4
Cooling Deepcool Gammaxx L240 V2
Memory 16GB - Corsair Vengeance LPX - 3333 Mhz CL16
Video Card(s) OEM Dell GTX 1080 with Kraken G12 + Water 3.0 Performer C
Storage 1x Samsung 850 EVO 250GB , 1x Samsung 860 EVO 500GB
Display(s) 4K Samsung TV
Case Deepcool Matrexx 70
Power Supply GPS-750C
Don't these boards have that all-core max turbo thing that might cause this ?
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
16,713 (3.45/day)
Location
UK\US
Processor 2500k \ AMD 3900X+NH-D15
Motherboard ASRock Z68 \ ASRock AM4 Pro 4
Memory Samsung low profile 1600 \ Patriot 2x16GB PVS432G320C6K
Video Card(s) eVga GTX1060 SSC \ XFX R9 390X
Storage 2xIntel 80Gb (SATA2) Crucial MX500 \ Samsung 860 1TB +Samsung Evo 250GB+500GB+ 2xCorsair Force 120GB
Display(s) Samsung 1080P \ Toshiba HDTV 1080P
Case HTPC400 \ Thermaltake Armor case ( VE2000BWS ), With Zalman fan controller ( wattage usage ).
Audio Device(s) Yamaha RX-A820 \ Yamaha CX-830+Yamaha MX-630 Infinity RS4000 Paradigm 5SE + Tannoy Mercury F4
Power Supply PC&Power 750w \ Seasonic 750w MKII
Mouse Steelseries Sensei wireless \ Steelseries Sensei wireless
Keyboard Logitech K120 \ ROCCAT MK Pro ( modded amber leds )
Benchmark Scores Meh benchmarks.
12 Month Manufacturers Warranty is normal, you state you have had the board for a year already.
Wha ?, they say 3 years on their own site, you saying if they sell me\you one directly they only give one year ?, that's total crap as again their site says 3 years.

EDIT: Can you even buy direct of GIGA ?.
 

ptt1404

New Member
Joined
Aug 6, 2020
Messages
3 (0.06/day)
That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Like I said to do earlier... absolutely. :)
I dont know if you are using 9700k or not but there are BASE CLOCK and BOOST CLOCK of an i7. My system was fine until BSOD therefore I have to turn off Turbo Boost in BIOS and lose my BOOST CLOCK

Don't these boards have that all-core max turbo thing that might cause this ?
It's correct I monitored Vcore jumped to 1.37v before freezing BSOD. That's totally insane Vcore for 4.6ghz all cores
 
Joined
Dec 31, 2009
Messages
18,485 (4.71/day)
Benchmark Scores Faster than yours... I'd bet on it. :)
I dont know if you are using 9700k or not but there are BASE CLOCK and BOOST CLOCK of an i7. My system was fine until BSOD therefore I have to turn off Turbo Boost in BIOS and lose my BOOST CLOCK
i know buddy... read on...
 
Top