Terrible Gigabyte run around for warranty !!

[ptt1404]

Even though my Z390 AORUS in still under warranty, Gigabyte black list my motherboard serial number to avoid me to refill my warranty ticket !!!
Last weeks my motherboard refused to work with my 9700k. It is only stable with 3.6ghz stock speed. BSOD every time I turn on Intel Turbo Boost to get 9700k refereed boost clock to 4.6 ghz.
So I filled out the warranty form, manually typed my SN it showed my mainboard model in the search box, ticket submitted.
Yesterday I checked again, my ticket disappeared. Something must went wrong. Double check my SN again. "Please select exact SN for your product" ??? Literally they could find my SN in their system the last time I submitted, now my SN of motherboard is gone.
I double check warranty status of my motherboard "Your product is out warranty"
Holy cow!! I only have my mainboard for ONLY A YEAR !!! OUT OF WARRANTY ??
HAHAHAHAHA !! At least send me a email GIGABYTE ??

 

[theonek]

"please check charge list for details" and what did it say? You overclocked the cpu too much and mobo is gone...

 

[Vya Domus]

A year is usually how long the warranty is directly from the manufacturer. Maybe you should have tried to RMA from the retailer than you bought it from, the warranty they offer is usually for 2 years.

 

[theonek]

or even 3 years warranty...

 

[Caring1]

I double check warranty status of my motherboard "Your product is out warranty"
Holy cow!! I only have my mainboard for ONLY A YEAR !!! OUT OF WARRANTY ??

12 Month Manufacturers Warranty is normal, you state you have had the board for a year already.

 

[EarthDog]

A year a year a year.... how about 3 for giga mobos? At least in the US...

Warranty - GIGABYTE U.S.A.

GIGABYTE Warranty service, ensuring you have the best experience when using GIGABYTE products and services.

www.gigabyte.com

Not sure what country the op is from but here in the states, after 30-90 days you send the product back to mfg, not the retailer.

If i was the OP, id email gigabyte and ask them wtf is going on. Sure beats bitching about it to a forum.

3.6ghz stock speed. BSOD every time I turn on Intel Turbo Boost to get 9700k refereed boost clock to 4.6 ghz.

You shouldn't need to turn anything on to get the cpu to run at stock speeds. 4.6ghz is all core boost, 4.9ghz for two. You arent making much sense.

 

[Assimilator]

I don't understand this thread at all.

OP says they've had the board for a year.

Gigabyte says warranty is a year.

OP is pissed off that board is out of warranty.

????????????????

OK, that sucks, but why do you feel the need to make a random forum post to rant and blame Gigabyte?

 

[EarthDog]

Gigabyte says warranty is a year.

It's 3 years in the US...I linked as much right above, no? I assume from the grammar he's not US though.

Warranty Terms 3 years

But yeah, its confusing regardless, lol.

 

[Chomiq]

Check the screenshot with warranty check - it shows warranty coverage as dd/mm/yyyy and its listed as 01/01/0001 so I guess the motherboard was manufactured in the year 1 A.D...

The number you entered in the checkbox is missing SN at the beginning, check the example above. It's suppose to be SN1902... not 1902.

 

[theonek]

3 years for EU too.

 

[Chomiq]

Like I said OPs serial number is SN190200017273 not 190200017273.

 

[EarthDog]

Check the screenshot with warranty check - it shows warranty coverage as dd/mm/yyyy and its listed as 01/01/0001 so I guess the motherboard was manufactured in the year 1 A.D...

Like I said OPs serial number is SN190200017273 not 190200017273.

Oof. What a debacle...

 

[kiriakost]

Only refurbished boards comes with one year warranty.
The OP speaks half truths, except if he post a copy of his buying receipt.

 

[ptt1404]

A year a year a year.... how about 3 for giga mobos? At least in the US...

Warranty - GIGABYTE U.S.A.

GIGABYTE Warranty service, ensuring you have the best experience when using GIGABYTE products and services.

www.gigabyte.com

Not sure what country the op is from but here in the states, after 30-90 days you send the product back to mfg, not the retailer.

If i was the OP, id email gigabyte and ask them wtf is going on. Sure beats bitching about it to a forum.

You shouldn't need to turn anything on to get the cpu to run at stock speeds. 4.6ghz is all core boost, 4.9ghz for two. You arent making much sense.

I used to turn on Turbo boost to get 4.6 ghz all cores (which is 9700k should do), I dont overclock at all. Last week I got BSOD randomly until I figured out that I need to turn off Turbo boost to stay away of BSOD

Only refurbished boards comes with one year warranty.
The OP speaks half truths, except if he post a copy of his buying receipt.

yes and thank you.

I don't understand this thread at all.

OP says they've had the board for a year.

Gigabyte says warranty is a year.

OP is pissed off that board is out of warranty.

????????????????

OK, that sucks, but why do you feel the need to make a random forum post to rant and blame Gigabyte?

3 year for brand new motherboard thanks

"please check charge list for details" and what did it say? You overclocked the cpu too much and mobo is gone...

I dont like overclock but I like 9700k thank you

Like I said OPs serial number is SN190200017273 not 190200017273.

it is the same, still out of warranty

 

[Chomiq]

Contact customer service center directly because that warranty period is clearly wrong. You should be covered by 3 year warranty and you got the serial number for the board listed in the receipt.
Hit em up on Facebook in direct message or something. Their system is giving incorrect information and you can't file RMA due to this. Just don't go around calling them crooks or something, be polite and cooperative and they'll sort it out.

 

[EarthDog]

I used to turn on Turbo boost to get 4.6 ghz all cores (which is 9700k should do), I dont overclock at all. Last week I got BSOD randomly until I figured out that I need to turn off Turbo boost to stay away of BSOD

That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Contact customer service center directly because that warranty period is clearly wrong. You should be covered by 3 year warranty and you got the serial number for the board listed in the receipt.

Like I said to do earlier... absolutely.

 

[xman2007]

That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Like I said to do earlier... absolutely.

You can disable turbo boost function in the bios

 

[EarthDog]

You can disable turbo boost function in the bios

Yes you can. Indeed. I get it all now.

 

[Vya Domus]

Don't these boards have that all-core max turbo thing that might cause this ?

 

[AsRock]

12 Month Manufacturers Warranty is normal, you state you have had the board for a year already.

Wha ?, they say 3 years on their own site, you saying if they sell me\you one directly they only give one year ?, that's total crap as again their site says 3 years.

EDIT: Can you even buy direct of GIGA ?.

 

[ptt1404]

That makes no sense. Again, those are STOCK speeds for your processor. It does it automatically.

Like I said to do earlier... absolutely.

I dont know if you are using 9700k or not but there are BASE CLOCK and BOOST CLOCK of an i7. My system was fine until BSOD therefore I have to turn off Turbo Boost in BIOS and lose my BOOST CLOCK

Don't these boards have that all-core max turbo thing that might cause this ?

It's correct I monitored Vcore jumped to 1.37v before freezing BSOD. That's totally insane Vcore for 4.6ghz all cores

 

[EarthDog]

I dont know if you are using 9700k or not but there are BASE CLOCK and BOOST CLOCK of an i7. My system was fine until BSOD therefore I have to turn off Turbo Boost in BIOS and lose my BOOST CLOCK

i know buddy... read on...