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The TPU UK Clubhouse

Discussion in 'techPowerUp! Club Forum' started by mullered07, Aug 13, 2008.

  1. Tatty_One

    Tatty_One Decrepit Senior Moderator Staff Member

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    I find Novatech to be the best for any RMA issues, twice they have sent couriers to my door and I have handed over the faulty item and the courier has handed me the replacement at the same time :toast:

    There are other good ones, I have never had a problem with Aria, Scan or E Buyer but they cannot match that kind of service!

    I almost always have problems with OCUK but I always eventually get it sorted, it's kind of expected now unless you can pop in and do a face to face, my work sometimes takes me to Stoke so I have picked up replacement items, they seem less reluctant to mess when they see the customer in front of them with a Vinny Jones type scowl and a baseball bat :D
     
    10 Year Member at TPU
  2. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    Coincidently - Ebuyer have just started the whole courier pickup service thing for RMAs. I had to RMA a hard drive for a client i built a system for. Problem is, Hes all the way in Macclesfield. booked the courier to pick up from his address and everything went fine.

    strange thing though.... they made me call up ebuyer support just to authorise the RMA when i already added in the description that the drive was running really really slow, refused to boot until you cleared the issue because the hard drive was suffering from smart errors.

    I called the number they gave me and a guy picked up and I literally said (word for word) "err -- its not booting" and the guy on the end said it was fine and he would authorise the RMA then hung up.

    I was genuinely miffed why they made me call them up to be on the phone to them for less then 5 seconds. Ive RMA'd stuff through them before but this is the first time they made me call up.

    Everything that was wrong with drive I put in the description anyway so what more could i tell the support rep????

    If it was a chick on the other end of the line i wouldnt have minded though, but it wasnt.
     
    Last edited: Sep 25, 2011
  3. cheesy999

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    Same thing happened to me, 2 months ago with my motherboard, i filled in the entire description of my motherboards problems, and even how i had arrived to that conclusion, they then made me phone them, and i said something along the line of 'The usb socket doesn't work', and then they arranged a courier to pick it up
     
  4. MilkyWay

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    Scan.co.uk had really good communications when i had to RMA my PSU. I heard Corsair make you ship to the Netherlands for an RMA but Corsair tell you to deal with the seller directly on their website.

    I heard Ebuyer are good to deal with luckily ive never had too.

    Mostly i use Ebuyer and Scan because of the free delivery but i do check Aria and Novatech, actually i got this 6850 from Novatech last November. Someone called ocuk overgangsters once and that stuck in my head.
     
  5. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    Few of us here have had problems with SCAN when it comes to RMA.

    SCAN are a great company. but most of the time. if you need to RMA something through them. it depends whose dealing with your claim.

    I dont like to name names. but theres a guy in their RMA dept. called Micheal.W who is a bit of a c*nt. He will be the first one to try and stonewall you or shaft you any way he can.

    When i wasnt happy with my 6970s due to not being able to mount an aftermarket cooler or at least take the cooler off to apply better TIM cuz it would void XFX's warranty. I decided to go for a refund and go with a different AMD partner as i wasnt satisfied with the so restrictive warranty policy. I owned the cards for less then 2 weeks. Contacted them for RMA, and no suprise - MichealW shot me down saying the cards had been taken out of their box and used so he wouldnt accept them.

    Didnt bother with him anymore and took the issue straight to a the RMA dept manager who represents SCAN on bit-tech forums. And he cleared me for RMA.

    I know theres a few people working on the RMA dept. but if MichealW is processing your claim, then dont expect it to go smoothly.


    :EDIT:

    anyway

    time to part out my beast while i wait for my new case to arrive
     
    Last edited: Sep 26, 2011
  6. MilkyWay

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    Well i had a real problem with my PSU and it went fine, you had the cards for 2 weeks which im guessing is just past the return date. Maybe that person is just a general cunt whoever they where. Who else are you saying had problems with them?

    Anyway today is boring, which is a bad reflection on myself.

    I like how you said you where not mentioning names and just did it anyway.
     
  7. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    edited :p

    anyway. my case is here!!!

    all 17Kgs of it.
     
  8. Millennium

    Millennium

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    I have had no problems with both Scan and Ebuyer RMA. Well, to be honest, neither refunded my return postage but I think that's still not a bad deal.

    Haven't tried anyone else. Well, creative labs were great, but that was about 14 years ago lol
     
    10 Year Member at TPU
  9. Bo$$

    Bo$$ Lab Extraordinaire

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    I need teh pics!



    I called MSI, they told me to go ahead with the OCUK RMA and if I have any trouble just Fwd them the RMA number and some pics of the issues occuring and they will kick some ass....
     
  10. MilkyWay

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    Nice to have the backup of the manufacturer as then it puts real pressure on the retailer so they dont f'k up.

    @Freedom - Stick up some pics of that nice case when its done.
     
  11. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    I made more then 10 long phone calls to their HQ/showroom near manchester somewhere, Micheal.W PROMISED to at least refund me money for postage for the inconvience as they fucked up with their stock levels and it wasnt just the 1 item i was sending back for RMA. all the items i sent back amounted to about £20-25 recorded delivery. He asked me to scan and attach the reciept to an email and i did it. then he started bullshitting and saying he never recieved no emails. he asked me to email them to different email accounts, and then he claimed to recieved it after about 5 or 6 attemps, after that he wiped the email logs and did nothing but ignore me.

    When i took the issue to the RMA dept manager at bit-tech, he was not aware of what happend but looked into it. but he too claimed that there were no emails logged and I forwarded him proof of the sent emails/attachments and also Micheal.W's emails promising to refund me.

    I got my refund anyway.

    LOL even MSI know how bad OCuK are... thats sad


    still stripping out my old pc i'll put up pics step by step
     
    Last edited: Sep 26, 2011
  12. Bo$$

    Bo$$ Lab Extraordinaire

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    Excellent
     
  13. MilkyWay

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    What a total arse up you went through with ocuk. How come you wanted to send back the xfx's but have xfx 6970 in your specs?
    No wait i meant Scan.co.uk not ocuk. No wonder i got mixed up.
     
  14. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    It wasnt OCuK -- it was SCAN :p

    bleh. XFX are running a very restrictive warranty. I wanted to replace the stock cooling with some after market coolers. but aparently, theyve put a stop to people doing that by putting void stickers on the top of screws.

    I contacted XFX and they just said it voids my warranty if i do anything to card. and i wasnt happy with that at all so i wanted to RMA it. THEN i found that that almost EVERY other partner was runnng with the same restrictive warranty except for 3 of them - Asus, MSI and i think EVGA, but they are not a AMD partner.

    I googled into the warranty thing and a lot of people werent happy about it.

    A guy in Xtreme forums opened a ticket with XFX and asked them what if the cooler gets packed with dust - they cant take the cooler off and clean it.

    XFX's reply was to RMA the card to them (or the store if its still under shop warranty)

    but you can already see how stupid the warranty is
     
  15. Fourstaff

    Fourstaff Moderator Staff Member

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    Stupid for us, since that we know what to do, but its not so stupid for them, they probably received loads of people unscrewing the heatsink, then fucks up by not apply TIM etc.
     
  16. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    their lack of faith in the enthusiast is disturbing.

    (needless to say)
     
  17. cheesy999

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    it's not the enthusiast it's someone completely new to technology who thinks the thermal paste is a type of mould
     
  18. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    The thing is. Most people who are new to tech or at least less versed in the dark arts of parting out ones PC and laying its guts out over the bedroom floor like trophies. Most of them wouldnt know what TIM is let alone know that it aint fairys and rainbows inside their pc case that makes their system run.

    a noob doesnt know where to start. and many more tech minded people would rather help their friends out and do it for them then rather they damage anything (or at least thats what i do) aftermarket coolers are easy to mount. but to a noob its like countdown with carol vorderman or Mastermind.

    XFX have a history on supporting enthusiasts, but theyve turned their back on them
     
  19. Bo$$

    Bo$$ Lab Extraordinaire

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    thats why i bought MSI, the only other card they have in stock is a gainward so i might get that
     
  20. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    i was looking for MSI cards. but the only place that had stock was OCuK - and i was like 'fuck no' :p

    I had the build planned for a while anyway, checked out novatech, scan, ebuyer and aria - none of them did any MSI 6970s. I think MSI are more popular with their 6950s and GTX560/570's anyway.

    not many of their 6970s stocked in most places
     
  21. tigger

    tigger I'm the only one

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    This is pretty dumb, RMA the card because it needs cleaning.
     
    10 Year Member at TPU
  22. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    I couldnt believe it myself.

    everyone knows that aftermarket cooling is better then stock coolers 90% of the time. the cards run cooler and quieter with new TIM put on it too.

    In my case, i told XFX that the cards sound like a hoover and temps soar to 80-89'c when playing BC2. Id happily stick with the stock coolers, but i want to replace the TIM that they use and they just straight out said any modification or removing the cooler would void the warranty.

    they were begging me to register my cards with them and i said no cuz im sending them back. lol i lost count of how many times they asked me to register them
     
  23. cheesy999

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    can't you just use compressed air?
     
  24. FreedomEclipse

    FreedomEclipse ~Technological Technocrat~

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    but what if (pretty big what if) the cooler was just packed solid with dust? Its easier to prevent build up then it is when it comes to cleaning it.

    I think XFX have a 2 or 3 year warranty on their cards. some peoples rooms can get pretty dusty.

    what if an average noob, bought a XFX 6950/70 and didnt bother cleaning the inside of his case while his PC was sitting on the carpet?

    Some dust you cant clean - you gotta scrap it off with a knife!
     
  25. InnocentCriminal

    InnocentCriminal Resident Grammar Amender

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    Compressed air can help with cleaning a card without having to remove any screws.
     
    10 Year Member at TPU

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