Our previous manager was an awesome guy, He wasnt in the job that long sadly as upper management thought he wasnt doing a good enough job and he got demoted. Hes the kind of guy who would try to level with you, at least bump up your hourly rate to keep you happy and your mouth shut if you werent happy with the shifts youve been given. he was only my manager for a about 6 months or so but in that short time everyone came to love him as he was an awesome guy - big white fat bloke who swears a lot, really doesnt give a fuck about the rest so long as youre doing your job and you yourself are happy, always ready to listen to you if you have any issues that need sorting out. My current manager has already received so many complaints from other staff members. hes rude, condescending, If youre not available to take a shift he will attempt to bully or intimidate you into taking the shift. going as far as trying to twist the situation around by saying it sounded like i was trying to dictate the terms of my contract which is funny as im on a zero hour contract, and such as it is my job role allows me to turn down work if I so wish to. I have no qualms about doing 45-48hrs p/w but 5 days a week doing 9hr shifts leaves very little personal time. I also end up working almost every weekend. I ask for a weekend off and he trys to spin it around like hes trying to do me a favour by giving me the weekend off. He always gloats about the people hes had to dismiss and about how many people just couldnt 'stand the pressure' and left the company leaving the department really short staffed, though he wont openly care to admit. At one stage there were almost over 40 people with the same job as me. Now it seems like its been whittled down to a small handful of regulars - those of us who are either too stupid to leave the company and those of us who have no idea why we're still in the job but we just are. He always talks about being professional when in reality he himself has had a pretty colourful time with the company. he has been demoted, disciplined and suspended so many times. Even banned from working on this particular contract but someone in upper management keeps bringing him back and now they even made him manager. This is the kind of idiots they want as manager.