Thermal Grizzly Kryonaut scratching and denting.

[toyo]

I would edit your post and send it to the OP via inbox. Im sure the rep wouldnt appreciate the tonne of spam he's going to get.

I thought about that too, but he posted it publicly himself here, plus it's a corporate email, so I guess he's fine with it.

[SOLVED] Thermal Grizzly Kryonaut PSA (nasty scratching)

How does spreading it (with presumably such little pressure) scratch an metal IHS? If this is gambling, I will take those odds any day...................thanks for the heads up and all, but I'll continue to take my chances (and win). :) Paste materials might be improperly ground? How should I...

www.techpowerup.com

 

[FreedomEclipse]

Thats fine. Just trying to be respectful with someone elses contact details. I sure as hell wouldnt appreciate if my own contact details were leaked all over the internet. I cant imagine anyone else would.

 

[Mussels]

I love my overpriced kryonaut, but the moment i saw this thread title i knew it had to be about that bad batch

that rep may no longer work for TG, definitely use the contact options on their website and give them some time. For a known issue and proof you have a legit sample (the serial) you'll get a new tube at the very least.

 

[Waldorf]

@Massdeth
thats not how it works for any tech support. no, they dont consult a lawyer everytime the get a call/email.
its 5/10/50/xx ppl sitting in a call center like setting, or most likely outsourced to 3rd party.

its unacceptable to have to wait for long periods, and again shows they are not interested to help someone that spend money on one of their products,
and if a company doesnt respond at all, how are "you" supposed to win?
one thing i learned:
NO answer, IS an answer. learn your lesson, and switch brands...

 

[Massdeth]

@Massdeth
thats not how it works for any tech support. no, they dont consult a lawyer everytime the get a call/email.
its 5/10/50/xx ppl sitting in a call center like setting, or most likely outsourced to 3rd party.

its unacceptable to have to wait for long periods, and again shows they are not interested to help someone that spend money on one of their products,
and if a company doesnt respond at all, how are "you" supposed to win?
one thing i learned:
NO answer, IS an answer. learn your lesson, and switch brands...

Were not talking about your run of the mill complaint. This is a physical damage issue stemming from a previous acknowledged incident and has to be handled judiciously, in fact the reps may even have memo's that were sent that if anymore of these type complaints come in to do X,Y,Z. You get enough people involved you can escalate this to a bankruptcy if you so choose and find the people willing to push it and im sure the chiefs are well aware of it or at least had a long consult with there lawyers. Moves and counter moves.

 

[INSTG8R]

I love my overpriced kryonaut, but the moment i saw this thread title i knew it had to be about that bad batch

that rep may no longer work for TG, definitely use the contact options on their website and give them some time. For a known issue and proof you have a legit sample (the serial) you'll get a new tube at the very least.

I‘m just a bit shocked it’s still out there. I’ve /boughten at least 3 tube in the last year m all of em with the verification method n them as a direct reaction to the first incident

 

[Waldorf]

@massdeath
legal things/decisions are done on the top floor of a company, not by/at (tech) support.
just as some info, more than 80% of support does NOT work for the company they "represent" at work, and that includes big ones like
car manufacturers or companies like Amex, especially for online/phone stuff, email contact especially above tier 1, might be different.
and a few like amazon are the exception to the rule, but they do it to improve/speedup CS..

and telling someone to be patient, when a product doesnt match its spec/capabilities/etc, is a joke, we're not talking about a cold burger here.
for me it doesnt matter how much, if I spend MY money on something (no matter if its 1$ or 1000), it better perform as expected.
if not, i wont sit down and "chill" to say it mildly, until a company gets their act together.
and especially when it comes to a company being located in Germany, a country which is proud to label products "Made in..",
not "crap made in.."...

what do you think would anyone say, if they get an email/letter/call with following mssg:
Hi, sorry to hear you received a counterfeit product. please provide us with an address so we can ship you a genuine one..
(and depending on their insurance, replace both affected items, which probably cheaper than giving customer the purchase price).


reminds me why ppl always ask me why i spend so much more money on dji multi-rotors.
other companies: "pilot/user error" not covered by warranty/return policy.
dji: where do you want your replacement sent....
guess what company i will always buy/recommend

 

[John Naylor]

1. Kryonaut certainly has the best non-metal numbers .... the came out on top on every test I have read since it was released.

2. I do not have enough experience with Kryonaut t to comment on workability over time. We always used Shin Etsi G751 on CPUs (and half the price) but because of the multitude of surfaces to which it oft needs to be applied on GFX cards, found the extended workability of Gelid to be more suitable for that application. With Shin Etsu nor the same price as Kryonaut have been using that since Shin Etsu broke the $4 mark

3. If there were clumps in the tube, it would seem they would be seen or felt at the time of original application.

4. We have never had a laptop CPU that got anywhere near the temps comapared to what our desktop builds have hit.

5. We establish a baseline for every build on day 1 and try and revisit 1, 2 and 3 months later and every 6 months after that. Not seen many significant changes ... AS5 seems to improve after the 1st 1-2 month but haven't used in over 10 years. Not seen anything else change by more than 0.1 to 0.2C unless mount was disturbed during shipping, transport or a good bump. When removing heat sinks for whatever reason, never saw any damage or discoloring except w/ liquid metal type TIMs (Shin Etsu, Gelid, IC Diamond)

6. I find it odd that 1C temp difference between TIMs is "no big deal" when people will pay $40 - $100 more to get a cooler than gets 1C better than a $50 air cooler.

7. Understand that with the pandemic, many companies have cut staff or have folks working from home.

8. Above all, be resectful and patient, ... the person you are communicating with isnt responsible for the bad batch.

 

[Mussels]

and telling someone to be patient, when a product doesnt match its spec/capabilities/etc, is a joke, we're not talking about a cold burger here.
for me it doesnt matter how much, if I spend MY money on something (no matter if its 1$ or 1000), it better perform as expected.

Your mistake is that they only need to perform as ADVERTISED

 

[Rob94hawk]

Interesting. Just bought a tube of Kryonaut. Gonna try it out on an old socket 775 system that I'm upgrading a bit.

 

[Sandbo]

I had similar experience a long time ago with GC-Extreme, on my NH-C14 and an intel CPU.
I didn't know the exact reason, but there maybe something in the paste that was rigid enough to make the scratch as the heatsink was being tightened to the end.

I have since switched to using NT-H1 and NH-H2 now, never had the same issue.
I found them to be more watery and probably do not contain those tiny rigid object that could cause a scratch.

 

[toyo]

I had similar experience a long time ago with GC-Extreme, on my NH-C14 and an intel CPU.
I didn't know the exact reason, but there maybe something in the paste that was rigid enough to make the scratch as the heatsink was being tightened to the end.

I have since switched to using NT-H1 and NH-H2 now, never had the same issue.
I found them to be more watery and probably do not contain those tiny rigid object that could cause a scratch.

I've remained with NT-H1 myself, the tube that came "free" with my NH-D15S cooler will last for ages, hell, I still have MX2 and MX3 paste somewhere from what must be a decade now, never got to fully using it.

The scratching could be caused by zinc oxide fragments. The paste has to be ground up, der8auer mentioned they grind Kryonaut components "6 times longer"/"almost for a full day", which leads to increased manufacturing costs. Who knows what failed during their process. It would be interesting to know.

 

[Chen]

I love my overpriced kryonaut, but the moment i saw this thread title i knew it had to be about that bad batch

that rep may no longer work for TG, definitely use the contact options on their website and give them some time. For a known issue and proof you have a legit sample (the serial) you'll get a new tube at the very least.

How long is the wait though? The quality of their responses does not match the amount that they are charging for a tube of paste, I am not asking them to solve this immediately but they could not even bother to send an update or something, just leaving me in the dark... which is very frustrating.

 

[Chen]

Were not talking about your run of the mill complaint. This is a physical damage issue stemming from a previous acknowledged incident and has to be handled judiciously, in fact the reps may even have memo's that were sent that if anymore of these type complaints come in to do X,Y,Z. You get enough people involved you can escalate this to a bankruptcy if you so choose and find the people willing to push it and im sure the chiefs are well aware of it or at least had a long consult with there lawyers. Moves and counter moves.

I understand what you are saying, but TG should at least let me know that they are currently working on the issue. What's happening now is that TG is not giving me any sort of response at all. The fact is that if TG is indeed trying to solve this issue, they will not be hesitant to let me know of their progress. If TG is trying to neglect this issue, then the most likely thing for them to do is to ignore my emails, which is what consumers are worried about.

 

[ThrashZone]

Hi,
Not sure what they can say
It sure isn't the first time bad batches were put out and I'm sure there is still old stock out there.

 

[Keoma07]

I know it won't make any difference for them, but thanks to this thread, I just canceled my kryonaut order.

I just don't want to risk getting a bad tube and then be ignored by them.

I'm actually a bit torn between the mx4 and the Gelid Extreme right now. But I'm using the mx4 that came with the Liquid Freezer II and the temps are a bit on the high side, so I think I'm going to try gelid.

And in case a TG staff reads this, you do lose new customers with threads likes this (well, at least you lost one).

 

[micropage7]

for me, i better have 1 degree higher that something that would scratch my hardware, and i feel if they want to sell something that more to higher level market they should be ready for more quality control or better handling if there's something like this

 

[Chen]

I know it won't make any difference for them, but thanks to this thread, I just canceled my kryonaut order.

I just don't want to risk getting a bad tube and then be ignored by them.

I'm actually a bit torn between the mx4 and the Gelid Extreme right now. But I'm using the mx4 that came with the Liquid Freezer II and the temps are a bit on the high side, so I think I'm going to try gelid.

And in case a TG staff reads this, you do lose new customers with threads likes this (well, at least you lost one).

I agree. I wouldn't risk getting Kryonaut or any TG product again. I would personally suggest Gelid GC Extreme or Kingpin KPx, they get about the same temp as kryonaut and cheaper and don't scratch your hardware. I am currently using GC extreme.

for me, i better have 1 degree higher that something that would scratch my hardware, and i feel if they want to sell something that more to higher level market they should be ready for more quality control or better handling if there's something like this

yeah, it's very frustrating, not even an email from TG support.... just leaving their customers in the dark. What a joke for a premium product!

 

[LORDLODOSS]

I apologize for reviving an old thread as my first post but just wanted to inform buyers that this does not seem to be a rare issue. Recently swapped my old B350 to X570 and noticed the copper on my Thermaltake AIO is pretty scratched up and more importantly pitted. Have been recommending it to all my friends due to its great performance but now I feel guilty for possibly damaging their components.

 

[Chen]

I apologize for reviving an old thread as my first post but just wanted to inform buyers that this does not seem to be a rare issue. Recently swapped my old B350 to X570 and noticed the copper on my Thermaltake AIO is pretty scratched up and more importantly pitted. Have been recommending it to all my friends due to its great performance but now I feel guilty for possibly damaging their components.

I heard kryonaut from derbauer. The product is good but the company has no morals, simply ignoring all the support messages I sent.

 

[rdwing]

Did you ever get a reply? I have a tube from the bad batch back in 2018, I didn't realize just how bad it was until I used it on my new Zen 3 build. It's shockingly abrasive.
I reached out to TG on 1/29 and after 2 emails back and forth where they requested photos and I provided them, they've just ignored me. I've followed up weekly but just nothing. Super super unprofessional.

 

[Waldorf]

i got tired of pulling cpu out of the socket, forgetting i used LM,
when Arctic put out the MX5.

Seems to be exactly what i was looking for (consistency/not getting "repelled" by residue on HS),
and gets close enough in performance that i wont bother with the extreme stuff.

 

[Mussels]

i got tired of pulling cpu out of the socket, forgetting i used LM,
when Arctic put out the MX5.

Seems to be exactly what i was looking for (consistency/not getting "repelled" by residue on HS),
and gets close enough in performance that i wont bother with the extreme stuff.

I use a piece of masking tape hidden near the CPU socket for things like that

"LM"
"broken pins in socket DO NOT REMOVE"
"Bodies buried behind the apple tree"