TOO HOT! EVGA GTX260 Core 216 SC Edition at Amazon.com

[SystemViper]

Amazon does not post tiger direct add's or prices, just like ebay doesn't post a sellers add, but does ebay make you live up to your posted price, XXXX yes, so why not tiger direct. The marketplace is a portal used by tiger and TD uses a GUI to post their items and prices themselves, so it's not amazon at all it's TD and i already posted the terms of service for a seller posting, the have to warrent the price is correct.

also the TD terms of service for their website don't apply on the amazon market place but the amazon sellers rules do, and here they are again.

Quote:
8. Your Transactions

a. For sales where a Seller lists goods at a fixed price ("fixed price sales"), the Seller is obligated to sell the goods at the listed price to Buyers who meet the Seller's terms. By listing an item in a fixed price sale , you represent and warrant to prospective Buyers that you have the right and ability to sell, and that the listing is accurate, current, and complete and is not misleading or otherwise deceptive.

b. For fixed price sales, Seller will determine the purchase price for each item he or she lists on the Site via and subject to Amazon.com's standard functionality for listing the purchase price , provided that Seller must abide by the same procedures and guidelines contained in the Help section with respect to pricing.

9. Your Obligation. By entering into this Participation Agreement and posting a listing for fixed price sale, you agree to complete the transaction as described by this Participation Agreement. You acknowledge that by not fulfilling these obligations, your action or inaction may be legally actionable.

 

[Sasqui]

"Good News! The thing you didn't order is being shipped to you!"

 

[Fitseries3]

just boycott TD and amazon all together.

 

[Megasty]

"Good News! The thing you didn't order is being shipped to you!"

I don't even want to try to decipher that gibberish

It looks like they're trying to fix all those automated e-mails at time, JK

 

[Sasqui]

This is the actual A-z guarantee (TigerDirect is off the hook):

http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=537868&tag=tec06d-20

When is a buyer covered under the Amazon.com A-to-z Guarantee?

The buyer purchased physical goods from a seller or merchant selling on the Amazon.com website (including the Amazon.com Marketplace), or used Amazon Payments to purchase physical goods from a third party website. NOTE: The following items are not covered by the Amazon A-to-z Guarantee: payments for services, digital merchandise, cash equivalent instruments (including retail gift cards), and prohibited items (including items violating the Amazon Payments Acceptable Use Policy);
The buyer made payment to the seller through the Amazon.com website or a third party website using Amazon Payments, but the seller failed to deliver the item; and
The buyer received the item, but the item was materially different than as depicted in the seller's description.

When is a product "materially different" than what the seller advertised?

If a seller has clearly misrepresented the condition or details of an item in a way that affects its value or utility, it is "materially different" and that seller should be willing to offer a refund or exchange within 30 days of shipment. If the seller does not accept the return of an item that is made in accordance with the seller's return policy, you may qualify for coverage under our A-to-z Guarantee. Please visit our Return Help pages for more information regarding returns.

Items are considered "materially different" in these circumstances:

Wrong version or edition
Item condition or details not as described
Wrong item
Missing parts or components
Defective item
Damaged item

 

[WC Annihilus]

I'm a bit at a loss as to what I want to do here. I'm at college, so I can't refuse shipment. I paid with a debit card, so I can't issue a chargeback (if I can, please correct me ) If I can help it I'd prefer to avoid calling to cancel, cause quite frankly I hate phone calls cause I tend to stumble. I'm not a terribly confrontational person, though I suppose if we all band together I'd feel better about fighting this...

 

[erocker]

I'm a bit at a loss as to what I want to do here. I'm at college, so I can't refuse shipment. I paid with a debit card, so I can't issue a chargeback (if I can, please correct me ) If I can help it I'd prefer to avoid calling to cancel, cause quite frankly I hate phone calls cause I tend to stumble. I'm not a terribly confrontational person, though I suppose if we all band together I'd feel better about fighting this...

Either call TigerDirect and tell them they must contact UPS to stop shipment, or leave a note with whoever accepts your packages telling them to deny it.

 

[techie81]

"This message is in regard to your recent order for item number E145-263 (EVGA GeForce GTX 260 SC 896MB PCIe w/Dual Link DVI).

Unfortunately this item was erroneously displayed on Amazon’s website. Specifically, Included in the product feed that TigerDirect.com.com sent to Amazon was an EVGA Motherboard, item # E145-0003 (EVGA nForce 680i SLI Socket 775 Motherboard Rect) priced at $119.99. Due to an error in the matching process the description for the video card that you tried to order was erroneously matched to the motherboard described above. Although it may have appeared that you were ordering a video card, the actual item placed in your shopping cart was the motherboard.

Your order shipped prior to this error being discovered so we’ve contacted UPS and arranged to have the shipment recalled. We also requested that Amazon issue you a full refund. Although we are requesting that UPS route the package back to us it’s possible that it may still be delivered. If this happens simply refuse delivery, that is tell the delivery person to return the package to the shipper. If you’ve already received the shipment please contact Lucina Joseph at 800-955- 1888 ext. 5365 or Lucina.joseph@TigerDirect.com.com, who will arrange for return of the motherboard at no cost to you.

We sincerely apologize for this error and for any inconvenience it might have caused. If you have any additional questions please contact Lucina Joseph.

Thank you for choosing TigerDirect.com."

 

[erocker]

You really can't ask for more than that. Amazon needs to get their site in better order.

 

[WC Annihilus]

Got the same e-mail here too

 

[BrooksyX]

You really can't ask for more than that. Amazon needs to get their site in better order.

Agreed, Most retail stores have to honor prices if they are labeled incorrectly. Why should this be any different. Its not our fault they made a mistake. They posted a price for an item they were selling and they should have to sell it for that price. I would understand if it was kind of unclear, but in this case it wasn't. The price stated that it was for the 260 gtx and didn't state anything about it being a motherboard.

 

[Pinchy]

Agreed, Most retail stores have to honor prices if they are labeled incorrectly. Why should this be any different. Its not our fault they made a mistake. They posted a price for an item they were selling and they should have to sell it for that price. I would understand if it was kind of unclear, but in this case it wasn't. The price stated that it was for the 260 gtx and didn't state anything about it being a motherboard.

Because in a retail store they will pick up the error after a few (generally the first) item sold. Online, look at how many orders were sold!


Imagine how much money they would have lost if they had to follow through with their mistake =\

 

[BrooksyX]

Because in a retail store they will pick up the error after a few (generally the first) item sold. Online, look at how many orders were sold!


Imagine how much money they would have lost if they had to follow through with their mistake =\

True but I am pretty sure that Amazon pays people to browse the website and make sure the prices are right. Looks like someone wasn't doing there job...

Either way it doesn't matter to me because I didn't purchase one of the cards. I just feel bad for all of those who though they were getting a killer deal but ended up loosing out.

 

[Pinchy]

True but I am pretty sure that Amazon pays people to browse the website and make sure the prices are right. Looks like someone wasn't doing there job...

Either way it doesn't matter to me because I didn't purchase one of the cards. I just feel bad for all of those who though they were getting a killer deal but ended up loosing out.

Yer and having to go through the hassle of getting a refund. And if they got a motherboard, having to contact the relevant people and posting it back.

 

[Sasqui]

Got this a few minutes ago:

Thank you for your email.
We are writing to let you know that unfortunately this product was incorrectly listed in Amazon. What you have ordered is not what you would have received. We were not aware of this issue until recently. Your request to cancel this order has been processed. You will receive an e-mail confirming that your refund has been issued shortly. We apologize for the inconvenience. Thank you for your time and patience.


Angel
Amazon Customer Service Department
TigerDirect.com

Damnit, I didn't request the order cancelled - I requested they send me that $310 video card for $119!!!

 

[SystemViper]

remember to post your expieriece on\



http://www.resellerratings.com

 

[v-zero]

Don't know why some of you are so riled up, they seem to have been pretty courteous to me - they could have kept your money for a few days and earnt some interest on it... From where I'm sitting you were all bloody stupid to buy in the first place, as if this was anything other than a dead end an a hassle...

 

[kid41212003]

It's getting weird, after they charged my bank account on Saturday afternoon until now I got no emails from Amazon or TD, nothing about the shipping, nothing about cancel.
WEIRD.

 

[WC Annihilus]

Strange... My tracking info says they requested an intercept at 1:49PM yesterday yet there was a departure scan from IL at 9:35AM today...

 

[erocker]

Don't know why some of you are so riled up, they seem to have been pretty courteous to me - they could have kept your money for a few days and earnt some interest on it... From where I'm sitting you were all bloody stupid to buy in the first place, as if this was anything other than a dead end an a hassle...

Who's riled up?! Who's stupid? I, and I'm sure most of the other people who acted upon this deal knew beforehand what to expect. From where I'm sitting, you don't have a clue what you are talking about. I didn't recieve a video card, but by no means was there a hassle. Both Amazon and TigerDirect were courteous and very helpful dealing with the situation. I already have my money refunded! And what if the deal did go through? We'd all be very lucky with our three hundred dollar video cards that we got for more than half off! Instead, we have our money back. Oh well...

 

[bogmali]

Well I got this from TD:

"This message is in regard to your recent Amazon order (order #) for an EVGA 896-P3-1267-AR GeForce GTX260 Core 216 SC Edition 896MB DDR3 PCI-Express 2.0 Graphics Card,

Unfortunately, Amazon mistakenly mapped a recertified EVGA nForce 680i SLI Socket 775 Motherboard priced at $119.99 to the description of the video card you intended to order. Although you intended to order the video card, Amazon erroneously sent us your order for the motherboard instead.

Since your order had not yet shipped when we discovered this error we were able to successfully stop the order. If you’ve already paid Amazon for this order we will contact them and request a full refund on your behalf.

We sincerely apologize for this error and for any inconvenience it might have caused. If you have any questions please contact our customer service department at 800-888-6111

Thank you for choosing TigerDirect.com"

and then two minutes later I get this from Amazon:

"Greetings from Amazon.com.

We are writing to confirm that we have processed your refund in the
amount of $125.38 for your Order #002-8558629-6499421 from TigerDirect.

This refund is for the following item(s):

Item: EVGA 896-P3-1267-AR GeForce GTX260 Core 216 SC Edition 896MB DDR3 PCI-Express 2.0 Graphics Card with Lifetime Warranty
Reason for refund: Order cancelled by merchant

Your refund is being credited as follows:

Mastercard Credit Card [ending with XXXX]: $125.38

Total refund for this order: $125.38


Have questions about our refund policy?
Visit our Help section for more information:

http://www.amazon.com/exec/obidos/tg/browse/-/537794&tag=tec06d-20


Thank you for shopping at Amazon.com.

Sincerely,

Amazon.com Customer Service
www.amazon.com"

I guess this closes the loop on my end (sorry Fit I tried) :shadedshu

 

[AuDioFreaK39]

I MAY HAVE A SOLUTION!

Thanks to posershadow at the EVGA Forum for pointing this out:

posershadow wrote:

I see it as kind of interesting how Amazon's policy in their terms for pricing is:

"Please note that this policy applies only to products sold and shipped by Amazon. Your purchases from third-party sellers using Amazon Payments are charged at the time you place your order, and third-party sellers may follow different policies in the event of a mispriced item."

Yet when you go to buy, lets say a GTX 280 right now, and you find one to buy from TD, no matter where you look inside the information about TD's information on Amazon, you don't find a single Terms and Conditions link stating what happens in these kinds of situations. It's not my responsibility to go to TD's site and read the terms from that site if I'm ordering through Amazon. It's TD's responsibility to post the terms in their FAQ's on their merchant profile in Amazon. TD luckily has a website where you can actually read what the terms are over there, but if you say ordered from a smaller 3rd party seller that doesn't have a website, then really, there are no terms and conditions, which means they have no escape for typo errors. All I'm saying is, if I don't see terms and conditions for TD in their seller profile on Amazon, I'm not required as a consumer to go and hunt down a copy of terms and anyways, TD's own site terms don't apply to Amazon anyways since you didn't buy it through their site directly. So really, I think if someone wanted to really go through a lot of work, TD would get screwed on this deal for having no provided disclaimer for typo errors.

I mean, the terms on the actual TD site only apply to direct purchases from the TD site. Ordering through Amazon isn't addressed anywhere on the seller profile:

http://www.amazon.com/gp/help/selle...ceSeller=0&seller=A9B09ZK9BZJQ6&tag=tec06d-20

The closest they get is the privacy and security link under seller help, but no where is there any mention of what happens in a case of a typographical error. So really, they have absolutely no protection against typographical errors on Amazon. Just because their website says one thing, doesn't mean it applies to Amazon. If someone wanted to fight it, you have a pretty clear shot at victory, but TD is going to fight until the end on this one so you better have a lot of time and patience on your hands.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


I knew there was a hole somewhere the entire time, but I just couldn't identify it. I'd be willing to get to the bottom of this, though not alone. Anyone care to help me?



Amazon.com - protected

TigerDirect on Amazon - no Terms of Service to be seen

TigerDirect - protected




^ THAT SAID, it looks like if you actually DO get a motherboard, HOLD ONTO IT! You might just be able to complain and get your cards for it.


lesson learned: If you're going to go through with one of these kinds of deals, always choose the fastest shipping option available.


I don't know about you guys, but I'm still fighting it - I don't care if I'm the last man standing either. Yes, I realize it was a simple pricing mistake, and yes I do have the morals to forgive them and sincerely accept my refund. However, there is still a further mistake with the way their terms and conditions work, and that is where I am going to point out to them the flaw in their advertising practices.

I just emailed my concern to two separate individuals at TigerDirect. I don't want to expose the message just yet, but I will get back to you all once I receive my reply.





By the way, got my first refund just a second ago as well. But still not gonna give up.

 

[SystemViper]

Here is the Participation Agreement which all sellers must abide by. Take a look at number 8 & 9, it's kind of interesting.

Participation Agreement

 

[AuDioFreaK39]

Excellent find systemviper, I will make note of this to TigerDirect.

 

[Wile E]

Here is the Participation Agreement which all sellers must abide by. Take a look at number 8 & 9, it's kind of interesting.

Participation Agreement

They do not have to give you the gfx card at that price. All they are required to do is give you a refund upon return of the merchandise.

Sasqui already covered this in post #205

You guys have no other recourse but to return the mobos and accept your refunds.