Oh no. This wasnt A shitty care agent. This was I was lied to when I upgraded by the guy in the store that an SRP deal had been struck and I'd be back in home coverage within a couple weeks (I had gone in there just to have my old phone's screen replaced under TEP, had he not told me that I would never have upgraded).. Then when that didn't happen I battled with DOZENS of different people at all levels including executive over the course of MONTHS and literally close to a hundred hours trying to get to the bottom of it. I'm 4 hours from the corporate headquarters so I was even tempted to go there and yell at someone in person. What it came down to is that they were charging me $80 a month for unlimited everything, but since I lived in a roaming area and this roaming agreement that was supposedly signed never happened (it eventually did, but not until almost a year later) I was only getting 100 minutes and 300mb of data before they cut me off for the month. I refused to pay the bill until I got the service I was paying for but that never happened. They kept pushing disconnect dates 'pending investigation', but they refused to credit me for the service. Then their 'final offer' was to credit me $100 (the balance was over $500 at that point) but they wanted the phone back. I told them where to shove it. Then they billed me for the balance on the phone, which I refused to pay so they sent it to collections, but I disputed it and got it knocked off my credit report. It'll be a cold day in hell before they get any money out of me. But anyways I sold the phone on ebay, the buyer checked the ESN before he paid and it was clear, so they didn't blacklist it.