This is my conversation with an online 'live help' rep at AOHell : 11:24:36 AOL UK SupportYour initial query was: 11:26:44 You: Hi, Im currently on the Platinum 2MB broadband package and i understand that soon this will be upgraded 8MB. I was wondering if the actual upload speed will be increased also because the upload speed has remained at 288kbps after every upgrade???? 11:27:40 Pankaj Pandey: Upload speed will be same 288 11:29:22 You: but why? It makes more sense to increase the upload aswell as the download, 288kbps is just too little when other ISP offer faster upload speeds. Im an online gamer and upload speed is just as important as download!!! 11:30:09 Pankaj Pandey: I would like to inform you that only the transfer speed and download speed changes and the upload speed will be same. 11:30:41 You: I know you just told me that!!!!!!!!!!!!!! 11:30:43 Pankaj Pandey: Upload speed is same for every ISP till not. 11:30:56 Pankaj Pandey: now* 11:31:58 You: thats not true!!!! Freedom2Surf offer higher upload speeds than 288kbps 11:33:25 Pankaj Pandey: for every ISP you have the default 288 upload speed you can not change that its for every server its a default upload speed for home usages only for corporate and other big organizations only have T 3 connect that has a different upload speed. 11:34:18 Pankaj Pandey: T 3 connection has a different upload speed. 11:35:31 You: If thats true why does my friend have a freedom2Surf home use account and his upload speed is 512kbps????? 11:36:41 Pankaj Pandey: Internet is devices in 4 different parts 1 comes for HOME, 2ND For offices, 3rd for big organizations(T 3 connection) and last for the big server ( T 4). 11:36:52 Pankaj Pandey: divided* 11:37:36 You: but if he has juat an 'home' account why are his speeds better than AOL's??? 11:37:43 You: just* 11:39:14 Pankaj Pandey: I would like to inform you that upload speed can never be in 512 kbps only the transfer and download speed can be like----- 256, 512 , 1024 , 2272 this is all transfer and download speed. 11:40:16Pankaj PandeyUpload speed comes as 288, 576, etc 11:40:50Youso what your saying is that Freedom2Surf must be lying to customers about the upload speeds??? 11:41:18 You: it may have been 576kbps, Im not sure. 11:42:04 Pankaj Pandey: I will advice you as you are using Internet is the ocean of knowledge you can surf and find out if I am wrong. 11:42:51 Pankaj Pandey: Only the transfer and download speed changes . 11:44:08 Pankaj Pandey: And upload speed only comes in affects when you use the large amount of PC like 100 to 200 PC are networked together. 11:44:22 Pankaj Pandey: or more than that. 11:44:37 You: Ok thank you What do you guys make of that then? Sounds like bull to me, or am I wrong?