• We've upgraded our forums. Please post any issues/requests in this thread.

usb 3.0 front header only works on one side.

Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#1
Joined
Jan 11, 2014
Messages
56 (0.04/day)
Likes
3
#2
The connector is on the motherboard right? Get a bright flashlight and a magnifying glass and look into the connector. I had the same problem once before and it was caused by a bent pin inside the connector. Those pins are rather thin and bends more easily than older USB 1.x and 2.0 header pins.
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#3
i have done that and all pins are ok. i have googled the problem a few times and there are a few people with the same problem just no fixes.
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
19,213 (5.03/day)
Likes
4,805
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#4
U have 2 options. Either swap that motherboard out or wait for asus to do a bios update on it...
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#5
so far i been just living with it i don't think asus is going to put out any more bios updates for my motherboard 1703 was the last one
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
19,213 (5.03/day)
Likes
4,805
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
#6
Could verywell be a defect that asus has on that specific product...
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#7
possible i have seen it on different asus boards tho
 
Joined
Oct 12, 2008
Messages
5,654 (1.69/day)
Likes
2,605
Location
στο άλφα έως ωμέγα
System Name Ha/AhHa/Dell
Processor QX9650 SLAWN C1/i7-980x/i7-6700K
Motherboard GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(modded FH bios)/Dell Foxconn 0XJ8C4 Z170
Cooling CNPS9900 LED/H60/ 3 pipe-center fan-air
Memory 8 Gig of G.Skill F2-8800CL5D/24 Gb Corsair Vengence/ 24Gb Samsung DDR4 2133
Video Card(s) Galaxy NVIDIA GeForce GTX 960/PowerColor R9 280/ASUS R9 380X Strix G1
Storage All have SSDs with HDDs for extra storage and backup/Dell-M.2 Samsung 850 EVO PCIe
Display(s) Asus 266H/Viewsonic 1080p/HP ZR24W
Case CM-690/CM-690 II adv/Dell 8900 series
Audio Device(s) All use on board (Realtek) w/2.1 speakers
Power Supply PC P&C 750/PC P&C Silencer 950/CM 700 Extreme
Mouse Logitech
Keyboard Logitech
Software Windows 10 Pro - 64 bit/Windows 10 Pro - 64bit/Windows 10 Pro - 64bit
#8
Are you using the latest BIOS (looks to be 1703).
I ask because, the two before (1605 & 1503) contain some USB compatibility fixes.


Check in device manager to see if there are any problems with the USB section... you may need to check in the menu the "show hidden devices"

Are you using the latest AMD chipset drivers --> AMD Chipset Drivers

Edit:

You may, also, want to update your Asmedia USB drivers. You can find them here at StationDrivers. Check to be sure you get the right ones for your Asmedia chip.

Fixed:
so far i been just living with it i don't think asus is going to put out any more bios updates for my motherboard 1703 was the last one
Musta missed that post.
 
Last edited:
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#9
well i updated the drivers to the usb 3 still not working
 

erocker

Senior Moderator
Staff member
Joined
Jul 19, 2006
Messages
42,380 (10.17/day)
Likes
18,023
Processor Intel i7 8700k
Motherboard Gigabyte z370 AORUS Gaming 7
Cooling Water
Memory 16gb G.Skill 4000 MHz DDR4
Video Card(s) Evga GTX 1080
Storage 3 x Samsung Evo 850 500GB, 1 x 250GB, 2 x 2TB HDD
Display(s) Nixeus EDG27
Case Thermaltake X5
Power Supply Corsair HX1000i
Mouse Zowie EC1-B
Software Windows 10
#10
Lots of Asus boards have this issue, Intel and AMD alike.
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#11
hi erocker i have to agree with you i seen a lot of post on overclockers forums that has the same problem with no solution.
 
Joined
Oct 12, 2008
Messages
5,654 (1.69/day)
Likes
2,605
Location
στο άλφα έως ωμέγα
System Name Ha/AhHa/Dell
Processor QX9650 SLAWN C1/i7-980x/i7-6700K
Motherboard GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(modded FH bios)/Dell Foxconn 0XJ8C4 Z170
Cooling CNPS9900 LED/H60/ 3 pipe-center fan-air
Memory 8 Gig of G.Skill F2-8800CL5D/24 Gb Corsair Vengence/ 24Gb Samsung DDR4 2133
Video Card(s) Galaxy NVIDIA GeForce GTX 960/PowerColor R9 280/ASUS R9 380X Strix G1
Storage All have SSDs with HDDs for extra storage and backup/Dell-M.2 Samsung 850 EVO PCIe
Display(s) Asus 266H/Viewsonic 1080p/HP ZR24W
Case CM-690/CM-690 II adv/Dell 8900 series
Audio Device(s) All use on board (Realtek) w/2.1 speakers
Power Supply PC P&C 750/PC P&C Silencer 950/CM 700 Extreme
Mouse Logitech
Keyboard Logitech
Software Windows 10 Pro - 64 bit/Windows 10 Pro - 64bit/Windows 10 Pro - 64bit
#12
Just a thought; if you want to test further... You could try making a cd/dvd Linux distro; and, test to see if the USB ports work then.
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#13
that mite be worth a shot
 
Joined
Apr 19, 2013
Messages
222 (0.13/day)
Likes
91
System Name Darkside
Processor i7 3770K
Motherboard GA-Z77X-UD5H
Cooling Zalman CNPS20LQ with 2x Corsair SP120
Memory Patriot Viper Xtreme 16GB 1866MHz
Video Card(s) EVGA GTX 980Ti SC+
Storage many
Display(s) Samsung SyncMaster 2443BW
Case Corsair Vengeance C70 (Arctic white)
Audio Device(s) iFi micro iDAC
Power Supply EVGA 750W G2
Mouse Corsair M65
Keyboard Corsair K70
Benchmark Scores Firestrike (performance) 13987 (stock)
#14
Lots of Asus boards have this issue, Intel and AMD alike.
Gigabyte as well. On both my GA-P67A-UD4 and GA-Z77X-UD5H one side of the USB front header is sketchy; Sometimes it works, sometimes it does not. 3 Different cased too.
 
Joined
Oct 12, 2008
Messages
5,654 (1.69/day)
Likes
2,605
Location
στο άλφα έως ωμέγα
System Name Ha/AhHa/Dell
Processor QX9650 SLAWN C1/i7-980x/i7-6700K
Motherboard GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(modded FH bios)/Dell Foxconn 0XJ8C4 Z170
Cooling CNPS9900 LED/H60/ 3 pipe-center fan-air
Memory 8 Gig of G.Skill F2-8800CL5D/24 Gb Corsair Vengence/ 24Gb Samsung DDR4 2133
Video Card(s) Galaxy NVIDIA GeForce GTX 960/PowerColor R9 280/ASUS R9 380X Strix G1
Storage All have SSDs with HDDs for extra storage and backup/Dell-M.2 Samsung 850 EVO PCIe
Display(s) Asus 266H/Viewsonic 1080p/HP ZR24W
Case CM-690/CM-690 II adv/Dell 8900 series
Audio Device(s) All use on board (Realtek) w/2.1 speakers
Power Supply PC P&C 750/PC P&C Silencer 950/CM 700 Extreme
Mouse Logitech
Keyboard Logitech
Software Windows 10 Pro - 64 bit/Windows 10 Pro - 64bit/Windows 10 Pro - 64bit
#15
Are you using any of the ASUS utilities; like, AI Suite , AIChargerPlus, USB 3.0 Boost, and EPU.
If you are, try un-installing them and see if the ports will work.
Also, have you tried turning off the power management in the properties of the host controllers in the device manager & power options?

Try this, too.
1. Open device manager and uninstall all ASMedia XHCI Controllers
2. Go to control panel, programs and features, uninstall Asmedia ASM104x USB 3.0 Host Driver
3. Download Ghostbuster (use the msi file or portable... don't use the Clickonce installer... it wanted to offer other stuff), install and run. Check for ghost of ASmedia USB and select them and remove ghosted devices. Here is the Short Manual for GhostBuster
4. Re-boot and see if it recognizes your Asmedia usb host and installs drivers for them.
If not, download the ASmedia host controller driver and install it yourself.

I may have to consult a specialist:
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#16
the only asus utilities i use is gpu tweak and i don't think its a driver problem i think its a hardware problem
 
Joined
Oct 12, 2008
Messages
5,654 (1.69/day)
Likes
2,605
Location
στο άλφα έως ωμέγα
System Name Ha/AhHa/Dell
Processor QX9650 SLAWN C1/i7-980x/i7-6700K
Motherboard GA-X48_DS4 (F3B bios)/Gigabyte x58A-UDR3 v 2.0(modded FH bios)/Dell Foxconn 0XJ8C4 Z170
Cooling CNPS9900 LED/H60/ 3 pipe-center fan-air
Memory 8 Gig of G.Skill F2-8800CL5D/24 Gb Corsair Vengence/ 24Gb Samsung DDR4 2133
Video Card(s) Galaxy NVIDIA GeForce GTX 960/PowerColor R9 280/ASUS R9 380X Strix G1
Storage All have SSDs with HDDs for extra storage and backup/Dell-M.2 Samsung 850 EVO PCIe
Display(s) Asus 266H/Viewsonic 1080p/HP ZR24W
Case CM-690/CM-690 II adv/Dell 8900 series
Audio Device(s) All use on board (Realtek) w/2.1 speakers
Power Supply PC P&C 750/PC P&C Silencer 950/CM 700 Extreme
Mouse Logitech
Keyboard Logitech
Software Windows 10 Pro - 64 bit/Windows 10 Pro - 64bit/Windows 10 Pro - 64bit
#17
Probably is.
After looking at the 8 ball... seems it affects any motherboard with the ASmedia chip, just joking about the 8 ball.
Seriously, there are posts all over the net about this problem on MBs from Intel, Asus, MSI, Gigabyte, etc. and it seems not to hit everyone, but when it hits it is hard to get 'em working again.
So, I believe ASmedia has some explaining to do; or, at least, get some engineers on addressing this dilemma.

I remember NEC/Renesas having a similar problem; but, with drop outs in the first chipsets when USB 2.0 came out, but fixed it eventually with driver and firmware updates.

Well, I'll keep my fingers crossed for you... hope it gets fixed.:)
 
Joined
Jul 22, 2008
Messages
686 (0.20/day)
Likes
88
Location
midway city ca
System Name ROG MACHINE
Processor Ryzen 7 1800x
Motherboard Crosshair vi Hero
Cooling Corsair hydro H115i
Memory corsair vengeance rgb 32gb 4x8gb ddr4
Video Card(s) asus rog strix 1080
Storage samsung 960 evo 1tb m.2/mushkin reactor 1tb ssd/ 3x toshiba 3tb hdd
Display(s) I-INC 28 inch 1920x1200
Case corsair obsidian 750d
Power Supply corsair AX 1200i 1200 watt psu
Mouse coolermaster sentinel
Keyboard corsair k70
Software windows 10 pro 64bit
#18
thanks for trying and i hope they fix the problem to to bad asus does not put out anymore updates to this board.