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USB 3 Drive external drive dissapears after reboot

Joined
Oct 4, 2007
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System Name PC
Processor i7 2600K @4ghz
Motherboard Asus P8P67 Pro
Cooling Noctua NH-U14S
Memory 16GB Corsair Vengeance Blue DDR3 1600mhz
Video Card(s) Palit GTX 1080 Jetstream
Storage Samsung 850 pro 512gb SSD, 2x Kingston 120GB SSD, 2TB WB Green
Display(s) LG 34UM68 34-Inch Monitor
Case Corsair Obsidian 550D Case
Audio Device(s) Asus Xonar D2X PCI Express Audio / Audioengine A5+ Speakers
Power Supply Corsair RM650 Power Supply
Mouse Logitech G500 Mouse
Keyboard Corsair Vengeance K70 Keyboard
Software Windows 10 64bit
#1
I have a problem with my "Hitachi Touro Desk DX3 2TB" USB 3 external hardrive...
It installs correctly when plugged in at first, but after a shutdown or restart it disappears from windows explorer altogether and I have to unplug and re-plug the USB 3 cable for it to re-appear.
Also worth noting is that sometimes when I plug this drive into the USB3 ports, my Keyboard or mouse will stop functioning and they also need to be re-plugged to work again.
I'm assuming that its a driver related issue so I am downloading the latest chipset drivers and reinstalling the Asus USB3 driver from their site (which I am sure I already installed or it wouldn't be working!).
Failing that the only thing I can think of is that the drive is going into some sort of hibernation/sleep mode and restarting fails to wake it..? Any ideas?

  • Hardrive: "Hitachi Touro Desk DX3 2TB"
  • Motherboard: Asus P8P67 Pro (B3 Revision)
*please look under my system specs if you need to know anything else
 
Joined
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Processor Core i5 4690K @ 3.5 GHz \\ C2Q Q6600 @ 3.4 GHz
Motherboard Gigabyte GA-Z97X-Gaming 3 SLI \\ Asus P5K Deluxe
Cooling Thermaltake Water 3.0 Performer \\ Xigmatek Dark Knight
Memory Crucial Ballistix Sport 2x 4GB \\ Corsair XMS2 2x 2 GB
Video Card(s) GIGABYTE GTX 970 G1 Gaming v1.1 (Hynix) \\ Sapphire HD 6850
Storage Kingston SV200, 3 TB Seagate 7200.14 \\ 2x 320 GB WD Blue
Display(s) LG 24MP56HQ
Case Corsair Carbide 200R Windowed \\ CM 690
Audio Device(s) Realtek ALC1150 \\ Audigy 2 ZS
Power Supply Adata HM850 \\ Corsair HX520
Mouse Logitech G602, SteelSeries Sensei Raw Frostblue, Corsair M65
Keyboard Logitech Media Keyboard Elite
Software Windows 10 Pro x64 \\ Windows 7 Ultimate x64
#2
Hi,

You may need to upgrade the bios for the motherboard (rev.3.0) which may include better usb3.0 support. For rev.3.1 go here. So if you haven't upgrade the bios for the motherboard you could give it a try and see if it improves your situation with the usb3.0 ports and the external harddrive.

P8P67 PRO BIOS 3602
1.Improve system stability.
2.Enhance compatibility with some USB devices.
3.Fixed Nvidia GTX 680 hang when runing with UEFI driver.
4.Support new CPUs. Please refer to our website at: http://support.asus.com/cpusupport/cpusupport.aspx?SLanguage=en-us
 
Joined
Oct 4, 2007
Messages
2,444 (0.66/day)
Likes
352
System Name PC
Processor i7 2600K @4ghz
Motherboard Asus P8P67 Pro
Cooling Noctua NH-U14S
Memory 16GB Corsair Vengeance Blue DDR3 1600mhz
Video Card(s) Palit GTX 1080 Jetstream
Storage Samsung 850 pro 512gb SSD, 2x Kingston 120GB SSD, 2TB WB Green
Display(s) LG 34UM68 34-Inch Monitor
Case Corsair Obsidian 550D Case
Audio Device(s) Asus Xonar D2X PCI Express Audio / Audioengine A5+ Speakers
Power Supply Corsair RM650 Power Supply
Mouse Logitech G500 Mouse
Keyboard Corsair Vengeance K70 Keyboard
Software Windows 10 64bit
#3
Yeah its a real pain but whenever try to update with this particular BIOS file it fails the "IMAGE INTEGRITY CHECK"!? I did try to update this a few months back and had the same problems!
I'm using a USB thumb drive to do the BIOS update... have tried it formatted to FAT32 & NTFS with the BIOS File downloaded straight from ASUS.

EDIT... it appears though even with my motherboard being marked as the P8P67 Pro B3 version, the non-B3 version of the BIOS is the only one that works.

EDIT: BIOS update didn't fix the issue
 
Last edited:
Joined
May 25, 2011
Messages
374 (0.16/day)
Likes
131
Location
Netherlands
Processor Core i5 4690K @ 3.5 GHz \\ C2Q Q6600 @ 3.4 GHz
Motherboard Gigabyte GA-Z97X-Gaming 3 SLI \\ Asus P5K Deluxe
Cooling Thermaltake Water 3.0 Performer \\ Xigmatek Dark Knight
Memory Crucial Ballistix Sport 2x 4GB \\ Corsair XMS2 2x 2 GB
Video Card(s) GIGABYTE GTX 970 G1 Gaming v1.1 (Hynix) \\ Sapphire HD 6850
Storage Kingston SV200, 3 TB Seagate 7200.14 \\ 2x 320 GB WD Blue
Display(s) LG 24MP56HQ
Case Corsair Carbide 200R Windowed \\ CM 690
Audio Device(s) Realtek ALC1150 \\ Audigy 2 ZS
Power Supply Adata HM850 \\ Corsair HX520
Mouse Logitech G602, SteelSeries Sensei Raw Frostblue, Corsair M65
Keyboard Logitech Media Keyboard Elite
Software Windows 10 Pro x64 \\ Windows 7 Ultimate x64
#4
Now it sounds more like a hardware problem, as if there's something wrong with the external hard-drive casing, or at least the s-ata to usb.3.0 controller inside of that usb3.0 casing is malfunctioning, hence it failed to wake up, didn't get to be recognized after a reboot/power down etc. etc.. If you still have warranty on that external drive, make use of it and exchange for a working one. If not, open up that external casing and use the s-ata hard disk (if it's not the hard disk itself is malfunctioning that is) as an internal hard-drive in your computer instead.
 
Joined
Oct 4, 2007
Messages
2,444 (0.66/day)
Likes
352
System Name PC
Processor i7 2600K @4ghz
Motherboard Asus P8P67 Pro
Cooling Noctua NH-U14S
Memory 16GB Corsair Vengeance Blue DDR3 1600mhz
Video Card(s) Palit GTX 1080 Jetstream
Storage Samsung 850 pro 512gb SSD, 2x Kingston 120GB SSD, 2TB WB Green
Display(s) LG 34UM68 34-Inch Monitor
Case Corsair Obsidian 550D Case
Audio Device(s) Asus Xonar D2X PCI Express Audio / Audioengine A5+ Speakers
Power Supply Corsair RM650 Power Supply
Mouse Logitech G500 Mouse
Keyboard Corsair Vengeance K70 Keyboard
Software Windows 10 64bit
#5