In November 2011, Valve admitted that its Steam forums were hacked, and some user data including encrypted credit card information and hashed passwords were stolen, and that pending investigation, it asked users to change their Steam passwords. Valve noted that at that time, it had not seen any evidence of encrypted data being hacked. Today, Valve issued an update to all its Steam members via e-mail, where it notified them that investigation is still in progress, that Valve is taking help of external agencies to investigate, and that it still sees no evidence of encrypted credit card data being tampered with. As a note of caution, though, it asked users to keep an eye on their credit card activity and statements. The transcript of Valve's email to Steam users follows.