• We've upgraded our forums. Please post any issues/requests in this thread.

Weird Internet Explorer 9 browser issue

Joined
Apr 21, 2011
Messages
494 (0.20/day)
Likes
56
Location
Hesperus IV
System Name Salvaged
Processor AMD Phenom II X6, 1055T
Motherboard MSI (cant remember model..)
Cooling Antec Kühler + extra fans (Antec, Zalman, Coolermaster, Generic brand)
Memory 8Gb (2 x 4Gb)
Video Card(s) ATI Radeon HD6870
Storage Samsung 1TB, 320 Seagate, 250 Samsung
Display(s) LG Electronics
Case ANTEC Sonata III 500 (found/salvaged + modified)
Audio Device(s) 8Ch + Harman Kardon 2.1 (modified, electronics in JVC wood speakers)
Power Supply It's made in Denmark, never seen a PSU made there..
Software Win7 X64 Ultimate
#1
Ok, first if this is the wrong place where I am posting the thread - please move it.

A friend of mine bought an ASUS laptop, and it came with Vista. He then bought Windows 7 x64 (since system has enough power for it). After installing, updates came. Before the updates he could use Google, Altavista even Bing search engine.

If he today types in Google.com then he gets an "400" error message. If he goes to Altavista.com and tries to search - then he gets same "400" message.

I'm like "wtf"?! Never seen this before. I thought it was some options that needed to be set, so we called his ISP and everything was ok, the modem worked properly, it can connect both wireless and with an ethernet cable.

Now the fun part is, that he can go "anywhere", even here. But he can not use a search engine. Yes. We have tested to search for virus and malware - no results.
I want to go back to a version when the browser did work, but he has like 3000+ pictures on it and does not want to lose them.

NOTE: His ex-wife once dropped the laptop on the floor from a table (not too high up) so that the harddrive was moved away from the connectors. That has been fixed, but the problems were even before that. I want to do a clean install.

We have also tried to get Google Chrome just to test - rather hard when we can't even reach google.

What can we do now?
 

newtekie1

Semi-Retired Folder
Joined
Nov 22, 2005
Messages
24,274 (5.51/day)
Likes
10,359
Location
Indiana, USA
Processor Intel Core i7 4790K@4.6GHz
Motherboard AsRock Z97 Extreme6
Cooling Corsair H100i
Memory 32GB Corsair DDR3-1866 9-10-9-27
Video Card(s) ASUS GTX960 STRIX @ 1500/1900
Storage 480GB Crucial MX200 + 2TB Seagate Solid State Hybrid Drive with 128GB OCZ Synapse SSD Cache
Display(s) QNIX QX2710 1440p@120Hz
Case Corsair 650D Black
Audio Device(s) Onboard is good enough for me
Power Supply Corsair HX850
Software Windows 10 Pro x64
#2
Try pinging google from his laptop, see what IP it is reporting. The IP that resolves to google for me is 74.125.67.99, however it might be different in different parts of the world.

Report back the IP that it tried to ping, if it can even resolve and IP, if it gives an error message report back with that.

We have also tried to get Google Chrome just to test - rather hard when we can't even reach google.
Did it work with Google Chrome? If it didn't work with Chrome, then it isn't an IE9 issue.

You can also check your proxy settings, make sure it isn't set to use some odd proxy.
 
Last edited:

Zyon

New Member
Joined
Mar 18, 2011
Messages
264 (0.11/day)
Likes
29
Location
Australia
System Name Computernamehere/Computernamehere2/Computernamehere3
Processor i5-2500/Athlon 6000+/C2D Q6700
Motherboard P67A-UD3R/M2N-SLI Deluxe/P5K-Deluxe
Cooling Stock/Hyper212+/Unknown Coolermaster
Memory Patriot PC3-10666 2x2/A-Data PC2-6400 4x1/OCZ PC2-8500 4x1
Video Card(s) MSI GTX580 Lightning/2x Gigabyte GTS450 OC 1GB/2x HIS HD4870 512MB
Storage Seagate 1TB/Samsung 500GB/Seagate 1TB
Display(s) Samsung BX2440
Case V4 Black/Mystique 631 Silver/Soprano VX
Audio Device(s) WTF is a sound card?
Power Supply Corsair HX650/Antec Earthwatts 650W Green/None
Software Windows 7 Home/Professional/Professional
Benchmark Scores TBA
#3
Many things you could try, not limited to these common ones:
1. Repair IE using uninstall programs option from Windows 7
2. Get a copy of installer for another browser from someone you know, then try (my Chrome was broken for some time so I used IE9 for like a few weeks then I installed a newer Chrome and it worked fine)
3. System Restore to a point before the IE9 update, reapply update
4. Backup things you want to keep to USB and reinstall
5. Try Ask Jeeves :D
 
Joined
Jun 18, 2010
Messages
1,471 (0.54/day)
Likes
606
Processor Intel i7 970 // Intel i7 2600K // Intel X5677 // Intel 950,930
Motherboard Asus Rampage III Formula // Asus P8P67 Deluxe // MSI Big Bang XPower // EVGA 758
Cooling Zalman CNPS9900MaxB // Zalman CNPS11X // Intel E75476 // Intel E75476
Memory GSkill 2133 12GB // Corsair V 2400 32GB // GSkill 2133 12GB // Corsair Dom 1600 12GB
Video Card(s) ASUS GTX1080 // MSI GTX1070 Quick Silver// EVGA SC GTX780 // EVGA ACX GTX770
Storage PlextorM5P, Samsung 830, 840P, 840E// Samsung 840P // Crucial M500 // Crucial M500
Display(s) HP w2207h
Case CoolerMaster Stacker 830se // Lian Li PC-9F // Lian Li PC-9F // In-Win server case IW-PP689
Audio Device(s) onboard
Power Supply Seasonic X 850w Gold// OCZ ZX850w // EVGA 850w G2 // PC Power & Cooling 910w
Mouse Logitech G9
Keyboard Dell
Software W10Pro /W10Pro /W10Pro /W10Pro
#4
On a similar note with regards to IE9: http://www.techpowerup.com/forums/showthread.php?t=98921&page=86

Problem right now is I can't download it at all. Windows 7 64, IE 9 keeps telling me it can't download 64 bit or 32 bit.

https://fah-web.stanford.edu/file-r...hclient_7.1.24_Windows-2008-64bit-release.exe

This nonsense started this week. I uninstalled GPU client.

Do I uninstall folder from %appdata%?

Why can't I download new version?
What firewall rules should be open?



http://img.techpowerup.org/110615/Capture665.jpg
CAN ANYONE HERE COMMENT ON THIS IE9 PROBLEM???

Many things you could try, not limited to these common ones:
1. Repair IE using uninstall programs option from Windows 7
I don't have IE9 listed in "Programs and Features" so I can't do a repair?

Why would it not be listed? Maybe root issue with my problem.?
 
Last edited:
Joined
Apr 21, 2011
Messages
494 (0.20/day)
Likes
56
Location
Hesperus IV
System Name Salvaged
Processor AMD Phenom II X6, 1055T
Motherboard MSI (cant remember model..)
Cooling Antec Kühler + extra fans (Antec, Zalman, Coolermaster, Generic brand)
Memory 8Gb (2 x 4Gb)
Video Card(s) ATI Radeon HD6870
Storage Samsung 1TB, 320 Seagate, 250 Samsung
Display(s) LG Electronics
Case ANTEC Sonata III 500 (found/salvaged + modified)
Audio Device(s) 8Ch + Harman Kardon 2.1 (modified, electronics in JVC wood speakers)
Power Supply It's made in Denmark, never seen a PSU made there..
Software Win7 X64 Ultimate
#5
It can go anywhere even TPB, pr0nsites, here, there - but can't use search engines. Not even "bing" works. Virus or adware?? He has tested ESET on it, but I have not installed and tested Malwarebytes application as yet.

We were able to download IE9, but can't install it - gave some weird error.

(It is using IE9).
 
Joined
Apr 21, 2011
Messages
494 (0.20/day)
Likes
56
Location
Hesperus IV
System Name Salvaged
Processor AMD Phenom II X6, 1055T
Motherboard MSI (cant remember model..)
Cooling Antec Kühler + extra fans (Antec, Zalman, Coolermaster, Generic brand)
Memory 8Gb (2 x 4Gb)
Video Card(s) ATI Radeon HD6870
Storage Samsung 1TB, 320 Seagate, 250 Samsung
Display(s) LG Electronics
Case ANTEC Sonata III 500 (found/salvaged + modified)
Audio Device(s) 8Ch + Harman Kardon 2.1 (modified, electronics in JVC wood speakers)
Power Supply It's made in Denmark, never seen a PSU made there..
Software Win7 X64 Ultimate
#6
Joined
May 9, 2011
Messages
1,877 (0.78/day)
Likes
878
Location
Mainland Britain
System Name H2o Box
Processor Intel(R) Core(TM) i7 4820k @ 4.40 GHz
Motherboard MSI X79A-G43 Plus (MS-7760) v3
Cooling CPU EK Block and 360RAD H2o
Memory Gskill RipjawsZ 16Gb 9-10-9-28 3T @ 2021Mhz
Video Card(s) Zotac GTX 1080ti AMP EXTREME, EVGA GTX 980ti FTW
Storage HyperX Fury 120GB & Savage 480GB SSD, Seagate 250GB,250GB 7200rpm Kingston 64GB SSD
Display(s) Panasonic GT30 46'' 1080p 3D HDTV [Custom Resolution 3200*1800]
Case Corsair O-800D
Audio Device(s) Creative Sound Blaster X-Fi Titanium Fatal1ty Pro
Power Supply Be Quiet! [Dark Power Pro 11] 1200W CM replaced [7-4-2017]
Mouse Asus ROG
Keyboard Microsoft Digital Media 1.0A
Software Win 10 Pro 64Bit v 1703 / OS[build 15063.13]
#7
Hi

Sorry to see you are having issues, please give this a try

go to windows control panel, select Programs / Programs and Features / Turn Windows features on or off, sub menu should pop up - Internet Explorer (should be listed) untick the box - allow the system to do what it need to do, follow on-screen instructions.

re-boot

repeat first part - place tick in box and allow system to do what it need to do, follow on- screen instructions

you could use the above method with View Installed Updates - to remove the ones that may have disturbed your windows install

one other possibility, that the security settings for windows 7 are set to high or there is a corrupt file - may be possible to repair windows 7 using the install disc? but always back-up your data first

Hope this helps

you mentioned your friend installed windows 7
what model of asus laptop?
was this a fresh install?
please go to control panel / system and security / system / open device manager - are there any exclamation marks against any of the hardware?
are the windows 7 drivers from asus web site installed and up to date?

atb

Law-II
 
Last edited: