• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

weird problem...need help!!!

Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
so...the problem ocured when I turned on my pc today. Everything seemed fine, windows finished loading, but then BLACK SCREEN and no movement. When I turned on my speakers I could hear programs starting (skype). Right now Im using ASUS Express Gate to get advice from you guys :)
 
Joined
Jul 19, 2006
Messages
43,585 (6.74/day)
Processor AMD Ryzen 7 7800X3D
Motherboard ASUS TUF x670e
Cooling EK AIO 360. Phantek T30 fans.
Memory 32GB G.Skill 6000Mhz
Video Card(s) Asus RTX 4090
Storage WD m.2
Display(s) LG C2 Evo OLED 42"
Case Lian Li PC 011 Dynamic Evo
Audio Device(s) Topping E70 DAC, SMSL SP200 Headphone Amp.
Power Supply FSP Hydro Ti PRO 1000W
Mouse Razer Basilisk V3 Pro
Keyboard Tester84
Software Windows 11
Not having video only in Windows means it's probablly a driver problem. During startup, hit F8 and boot into safemode. Uninstall your drivers, run driver sweeper, etc.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
yeah, when I wrote this thread I thought of safemode coz it cant be caused by hardware when Im running Express Gate with no problems ;) ...good advice btw. sounds reasonable in theory, but lets see if it helps!
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
unfortunately the problem isn\t over jet. In safe mode I uninstalled ati display drivers and finnaly got in to windows, but when I downloaded and installed newest drivers, restarted my pc...and then it started loading win xp, but after that black screen again.

Options...
1.my computer saves ccc settings that new installation uses. for example my display outputs are swapped maybe...
2.broken videocard...

...
 
Joined
Oct 10, 2008
Messages
3,471 (0.61/day)
System Name Acer Aspire V3-771G-53218G75Maii
Processor Core i5 3210M (2,5-3,1Ghz)
Memory 8GB DDR3 SODIMM
Video Card(s) Geforce GT650M
Storage Samsung 830 256GB - 750GB Toshiba drive
Software Windows 7 x64 Home Premium (non-acer-bloatware)
Uninstall ATI drivers
Run drivercleaner, driversweeper or whatever to get all the schmuck off
Reinstall drivers
 

r9

Joined
Jul 28, 2008
Messages
3,300 (0.58/day)
System Name Primary|Secondary|Poweredge r410|Dell XPS|SteamDeck
Processor i7 11700k|i7 9700k|2 x E5620 |i5 5500U|Zen 2 4c/8t
Memory 32GB DDR4|16GB DDR4|16GB DDR4|32GB ECC DDR3|8GB DDR4|16GB LPDDR5
Video Card(s) RX 7800xt|RX 6700xt |On-Board|On-Board|8 RDNA 2 CUs
Storage 2TB m.2|512GB SSD+1TB SSD|2x256GBSSD 2x2TBGB|256GB sata|512GB nvme
Display(s) 50" 4k TV | Dell 27" |22" |3.3"|7"
VR HMD Samsung Odyssey+ | Oculus Quest 2
Software Windows 11 Pro|Windows 10 Pro|Windows 10 Home| Server 2012 r2|Windows 10 Pro
Do you have connected anything else besides the monitor ? It is possible that when the driver load the display output is transfered to second display port.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
Do you have connected anything else besides the monitor ? It is possible that when the driver load the display output is transfered to second display port.

no...only one display connected and I tried both DVIs...same thing with both of them!
 
Joined
Feb 2, 2010
Messages
170 (0.03/day)
Location
Nagoya Hills
System Name Nipponsei-ゲームだけのため
Processor Intel Core 2 Quad Q8200 @3Ghz OC
Motherboard Gigabyte GA EP-45 DS4
Cooling Thermaltake V1 AX
Memory Patriot Viper Extreme PC2-8500 8 GB (4 x 2GB)
Video Card(s) XFX Radeon HD 5850 BLACK EDITION
Storage 2 x 320 GB Seagate S-ATA + 1500GB Seagate Barracuda S-ATA
Display(s) Philips 220E @ 1920 x 1080 + BenQ FP71G+
Case Cooler Master HAF 932 Repaint Black
Audio Device(s) Realtek ALC 888
Power Supply ENLIGHT EN-6500BS 650 Watt Black Silver
Software Windows 7 Ultimate X64
so...the problem ocured when I turned on my pc today. Everything seemed fine, windows finished loading, but then BLACK SCREEN and no movement. When I turned on my speakers I could hear programs starting (skype). Right now Im using ASUS Express Gate to get advice from you guys :)

Your Videocard wasn't broken, it's because you can still using Express Gate from your Post Screen (If your VGA are broken, it will not even post)

Try to use Safe Mode first, or using "Enable 640 x 480 Resolution" option.

if that's doesn't work, try to safe mode, uninstall your Videocard driver, try to boot normally and install latest driver for your videocard.
 

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.21/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
i've seen this problem before.

For whatever reason, the drivers are defaulting to a refresh rate the monitor cant handle.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
so I removed ATI display driver in safemode, then entered windows normally. I could see my desktop alltough the resolutin was too small (witch is because I had no driver, right). Then used driver cleaner to get rid of all ATI drivers,logfiles etc. Installed latest drivers again and after rebooting it did the same thing again. Could it be somekind of virus that takes control over display driver.
 
Joined
Oct 10, 2008
Messages
3,471 (0.61/day)
System Name Acer Aspire V3-771G-53218G75Maii
Processor Core i5 3210M (2,5-3,1Ghz)
Memory 8GB DDR3 SODIMM
Video Card(s) Geforce GT650M
Storage Samsung 830 256GB - 750GB Toshiba drive
Software Windows 7 x64 Home Premium (non-acer-bloatware)
You could try Mussels' hunch: with the drivers installed, go to safe mode and check the settings in CCC. Adjust anything that looks weird, especially refresh rates and stuff.
 
Joined
Sep 9, 2009
Messages
1,168 (0.22/day)
Location
Austria, Europe
System Name Bang4Buck
Processor AMD Ryzen 9 5900x
Motherboard MSI PRESTIGE x570 CREATION
Cooling Fractal Design Celsius S36
Memory 32Gb 4400Mhz Patriot Viper Steel(Samsung B-die) @ 3800Mhz 16-16-16-32-48-1T @ 1.38v
Video Card(s) MSI RTX 3080 Ti Suprim X
Storage Adata SX8200Pro 512Gb/2x Crucial P1 1Tb/Samsung 840 EVO/6Tb Raid -HGST Enterprise/2x IronWolf 8Tb/
Display(s) Samsung UE49KS8002 4K HDR TV (US - 9 series)
Case Fractal Design Define R6 Black Usb-C
Audio Device(s) HDMI out to Denon X4400H reciever, 2x Dali Zensor 7, Dali Zensor Vokal, 2x Dali Zensor 1, Yamaha Sub
Power Supply Seasonic Prime Ultra 750W
Mouse Logitech G305 Lightspeed
Keyboard Logitech K520
Software Windows 11 Pro x64
Benchmark Scores https://www.3dmark.com/spy/26216445
If the above doesnt work I suggest you save your documents and stuff to a different drive, and re-install the OS. If possible with Win 7.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
i've seen this problem before.

For whatever reason, the drivers are defaulting to a refresh rate the monitor cant handle.

in my experience you cant start catalyst control center in safe mode, so there is no way to change the refresh rate.
 

Mussels

Freshwater Moderator
Staff member
Joined
Oct 6, 2004
Messages
58,413 (8.21/day)
Location
Oystralia
System Name Rainbow Sparkles (Power efficient, <350W gaming load)
Processor Ryzen R7 5800x3D (Undervolted, 4.45GHz all core)
Motherboard Asus x570-F (BIOS Modded)
Cooling Alphacool Apex UV - Alphacool Eisblock XPX Aurora + EK Quantum ARGB 3090 w/ active backplate
Memory 2x32GB DDR4 3600 Corsair Vengeance RGB @3866 C18-22-22-22-42 TRFC704 (1.4V Hynix MJR - SoC 1.15V)
Video Card(s) Galax RTX 3090 SG 24GB: Underclocked to 1700Mhz 0.750v (375W down to 250W))
Storage 2TB WD SN850 NVME + 1TB Sasmsung 970 Pro NVME + 1TB Intel 6000P NVME USB 3.2
Display(s) Phillips 32 32M1N5800A (4k144), LG 32" (4K60) | Gigabyte G32QC (2k165) | Phillips 328m6fjrmb (2K144)
Case Fractal Design R6
Audio Device(s) Logitech G560 | Corsair Void pro RGB |Blue Yeti mic
Power Supply Fractal Ion+ 2 860W (Platinum) (This thing is God-tier. Silent and TINY)
Mouse Logitech G Pro wireless + Steelseries Prisma XL
Keyboard Razer Huntsman TE ( Sexy white keycaps)
VR HMD Oculus Rift S + Quest 2
Software Windows 11 pro x64 (Yes, it's genuinely a good OS) OpenRGB - ditch the branded bloatware!
Benchmark Scores Nyooom.
in my experience you cant start catalyst control center in safe mode, so there is no way to change the refresh rate.

you can change it through windows settings, and it tends to stick when you reboot.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
so far none of the above has worked, so I was thinking of installing xp and leaving my filesystem. That way I can copy my files to external hdd and afterwards I\ll maybe even get myself win7.:)
 
Joined
Sep 9, 2009
Messages
1,168 (0.22/day)
Location
Austria, Europe
System Name Bang4Buck
Processor AMD Ryzen 9 5900x
Motherboard MSI PRESTIGE x570 CREATION
Cooling Fractal Design Celsius S36
Memory 32Gb 4400Mhz Patriot Viper Steel(Samsung B-die) @ 3800Mhz 16-16-16-32-48-1T @ 1.38v
Video Card(s) MSI RTX 3080 Ti Suprim X
Storage Adata SX8200Pro 512Gb/2x Crucial P1 1Tb/Samsung 840 EVO/6Tb Raid -HGST Enterprise/2x IronWolf 8Tb/
Display(s) Samsung UE49KS8002 4K HDR TV (US - 9 series)
Case Fractal Design Define R6 Black Usb-C
Audio Device(s) HDMI out to Denon X4400H reciever, 2x Dali Zensor 7, Dali Zensor Vokal, 2x Dali Zensor 1, Yamaha Sub
Power Supply Seasonic Prime Ultra 750W
Mouse Logitech G305 Lightspeed
Keyboard Logitech K520
Software Windows 11 Pro x64
Benchmark Scores https://www.3dmark.com/spy/26216445
You can copy your files to an external hdd in safe mode now, and format the drive and do a clean install.
 
Joined
Aug 27, 2008
Messages
183 (0.03/day)
Processor Intel Core i7-3820 @ 4,5Ghz
Motherboard MSI X79A-GD45 8D
Cooling Corsair H60 Liquid
Memory Kingston 4x8Gb 1600Mhz
Video Card(s) 2x EVGA GTX670FTW 2Gb
Storage Samsung 840 Pro 256Gb
Display(s) LG 23" IPS FullHD
Case Corsair 600T
Audio Device(s) Integrated HDaudio
Power Supply CHIEFTEC ATX Turbo series 750W/ 80PLUS
Software Windows 7 PRO 64Bit
You can copy your files to an external hdd in safe mode now, and format the drive and do a clean install.

didn\t think of that..thanks. saves me some time .
 
Joined
Sep 9, 2009
Messages
1,168 (0.22/day)
Location
Austria, Europe
System Name Bang4Buck
Processor AMD Ryzen 9 5900x
Motherboard MSI PRESTIGE x570 CREATION
Cooling Fractal Design Celsius S36
Memory 32Gb 4400Mhz Patriot Viper Steel(Samsung B-die) @ 3800Mhz 16-16-16-32-48-1T @ 1.38v
Video Card(s) MSI RTX 3080 Ti Suprim X
Storage Adata SX8200Pro 512Gb/2x Crucial P1 1Tb/Samsung 840 EVO/6Tb Raid -HGST Enterprise/2x IronWolf 8Tb/
Display(s) Samsung UE49KS8002 4K HDR TV (US - 9 series)
Case Fractal Design Define R6 Black Usb-C
Audio Device(s) HDMI out to Denon X4400H reciever, 2x Dali Zensor 7, Dali Zensor Vokal, 2x Dali Zensor 1, Yamaha Sub
Power Supply Seasonic Prime Ultra 750W
Mouse Logitech G305 Lightspeed
Keyboard Logitech K520
Software Windows 11 Pro x64
Benchmark Scores https://www.3dmark.com/spy/26216445
Glad i can help.:toast:
 
Top