• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

What happens to RMA's for late model videocards?

Joined
Dec 12, 2020
Messages
1,755 (1.46/day)
If no one has stock, how do manufacturers handle RMA's for late model videocards?
 

AsRock

TPU addict
Joined
Jun 23, 2007
Messages
18,853 (3.08/day)
Location
UK\USA
Processor AMD 3900X \ AMD 7700X
Motherboard ASRock AM4 X570 Pro 4 \ ASUS X670Xe TUF
Cooling D15
Memory Patriot 2x16GB PVS432G320C6K \ G.Skill Flare X5 F5-6000J3238F 2x16GB
Video Card(s) eVga GTX1060 SSC \ XFX RX 6950XT RX-695XATBD9
Storage Sammy 860, MX500, Sabrent Rocket 4 Sammy Evo 980 \ 1xSabrent Rocket 4+, Sammy 2x990 Pro
Display(s) Samsung 1080P \ LG 43UN700
Case Fractal Design Pop Air 2x140mm fans from Torrent \ Fractal Design Torrent 2 SilverStone FHP141x2
Audio Device(s) Yamaha RX-V677 \ Yamaha CX-830+Yamaha MX-630 Infinity RS4000\Paradigm P Studio 20, Blue Yeti
Power Supply Seasonic Prime TX-750 \ Corsair RM1000X Shift
Mouse Steelseries Sensei wireless \ Steelseries Sensei wireless
Keyboard Logitech K120 \ Wooting Two HE
Benchmark Scores Meh benchmarks.
Price you payed for it going by the receipt ?, and i would think they would offer a possible repair too, but i think chances of the later be very low depending on the problem.

Some might current MSRP price which maybe lower or some thing equal value or higher.
 
Joined
Jan 25, 2020
Messages
1,979 (1.30/day)
System Name DadsBadAss
Processor I7 13700k w/ HEATKILLER IV PRO Copper Nickel
Motherboard MSI Z790 Tomahawk Wifi DDR4
Cooling BarrowCH Boxfish 200mm-HWLabs SR2 420/GTX&GTS 360-BP Dual D5 MOD TOP- 2x Koolance PMP 450S
Memory 4x8gb HyperX Predator RGB DDR4 4000
Video Card(s) Asrock 6800xt PG D w/ Byski A-AR6900XT-X
Storage WD SN850x 1TB NVME M.2/Adata XPG SX8200 PRO 1TB NVMe M.2
Display(s) Acer XG270HU
Case ThermalTake X71 w/5 Noctua NF-A14 2000 IP67 PWM/3 Noctua NF-F12 2000 IP67 PWM/3 CorsairML120 Pro RGB
Audio Device(s) Klipsch Promedia 2.1
Power Supply Seasonic Focus PX-850 w/CableMod PRO ModMesh RT-Series Black/Blue
Mouse Logitech G502
Keyboard Black Aluminun Mechanical Clicky Thing With Blue LEDs, hows that for a name?!
Software Win11pro
Yep, they give you whatever they deem is an equal performing current gpu.
 

FreedomEclipse

~Technological Technocrat~
Joined
Apr 20, 2007
Messages
23,314 (3.77/day)
Location
London,UK
System Name Codename: Icarus Mk.VI
Processor Intel 8600k@Stock -- pending tuning
Motherboard Asus ROG Strixx Z370-F
Cooling CPU: BeQuiet! Dark Rock Pro 4 {1xCorsair ML120 Pro|5xML140 Pro}
Memory 32GB XPG Gammix D10 {2x16GB}
Video Card(s) ASUS Dual Radeon™ RX 6700 XT OC Edition
Storage Samsung 970 Evo 512GB SSD (Boot)|WD SN770 (Gaming)|2x 3TB Toshiba DT01ACA300|2x 2TB Crucial BX500
Display(s) LG GP850-B
Case Corsair 760T (White)
Audio Device(s) Yamaha RX-V573|Speakers: JBL Control One|Auna 300-CN|Wharfedale Diamond SW150
Power Supply Corsair AX760
Mouse Logitech G900
Keyboard Duckyshine Dead LED(s) III
Software Windows 10 Pro
Benchmark Scores (ノಠ益ಠ)ノ彡┻━┻
A few things can happen...

1. They offer you credit based on the 'street value' of the card.

2. They can offer to repair the card -- more often than not they wont give you that option.

3. If they dont have the same card in stock from refurbed RMAs then they will offer another card to similar or equal performance of the dead/faulty one. Some manufacturers have been known to send back graphics cards that are situated in the next tier for instance, you RMA an 1070 and get a 1080 or 1080ti back in return. You just have to pray to the RNG Gods that whoever is handling your RMA case will bless you that day.


---

You can offer to pay for repairs but at the same times its down to their digression on if they accept your offer. Usually, they have strict policies to stick to when handling older faulty/dead cards
 
Joined
Feb 14, 2012
Messages
1,733 (0.39/day)
Location
Romania
Price you payed for it going by the receipt ?,
That is what you most likely will get. But you get a GTX 1650 for the price of an 5700XT these days where i live. So, clean your cards, undervolt, repaste, cool your cards because this times are bad for gamers. Maybe for years to come.
 
Joined
Dec 12, 2020
Messages
1,755 (1.46/day)
That is what you most likely will get. But you get a GTX 1650 for the price of an 5700XT these days where i live. So, clean your cards, undervolt, repaste, cool your cards because this times are bad for gamers. Maybe for years to come.

Giving someone MSRP for an RMA'ed videocard hardly seems fair these days.
 
Joined
Aug 20, 2007
Messages
20,714 (3.41/day)
System Name Pioneer
Processor Ryzen R9 7950X
Motherboard GIGABYTE Aorus Elite X670 AX
Cooling Noctua NH-D15 + A whole lotta Sunon and Corsair Maglev blower fans...
Memory 64GB (4x 16GB) G.Skill Flare X5 @ DDR5-6000 CL30
Video Card(s) XFX RX 7900 XTX Speedster Merc 310
Storage 2x Crucial P5 Plus 2TB PCIe 4.0 NVMe SSDs
Display(s) 55" LG 55" B9 OLED 4K Display
Case Thermaltake Core X31
Audio Device(s) TOSLINK->Schiit Modi MB->Asgard 2 DAC Amp->AKG Pro K712 Headphones or HDMI->B9 OLED
Power Supply FSP Hydro Ti Pro 850W
Mouse Logitech G305 Lightspeed Wireless
Keyboard WASD Code v3 with Cherry Green keyswitches
Software Windows 11 Enterprise (legit), Gentoo Linux x64
Giving someone MSRP for an RMA'ed videocard hardly seems fair these days.
It's been the policy since the dawn of time though, so it's what they can do.

FWIW EVGA has dedicated rma stocks for this situation of at least 20 series cards. Speaking from experience.
 
Joined
Oct 17, 2012
Messages
9,781 (2.34/day)
Location
Massachusetts
System Name Americas cure is the death of Social Justice & Political Correctness
Processor i7-11700K
Motherboard Asrock Z590 Extreme wifi 6E
Cooling Noctua NH-U12A
Memory 32GB Corsair RGB fancy boi 5000
Video Card(s) RTX 3090 Reference
Storage Samsung 970 Evo 1Tb + Samsung 970 Evo 500Gb
Display(s) Dell - 27" LED QHD G-SYNC x2
Case Fractal Design Meshify-C
Audio Device(s) on board
Power Supply Seasonic Focus+ Gold 1000 Watt
Mouse Logitech G502 spectrum
Keyboard AZIO MGK-1 RGB (Kaith Blue)
Software Win 10 Professional 64 bit
Benchmark Scores the MLGeesiest
i RMA'd a card during the current market 'crisis'.
i was warned of delays, & was told i might not be able to get my exact model back, if a card swap was required.

i waited a couple weeks, & they offered me a different model, but it had 3 fans, & i hate 3 fan cards, so i told them to repair my card as best they could & send my old card back
 
Joined
Dec 28, 2006
Messages
4,378 (0.69/day)
Location
Hurst, Texas
System Name The86
Processor Ryzen 5 3600
Motherboard ASROCKS B450 Steel Legend
Cooling AMD Stealth
Memory 2x8gb DDR4 3200 Corsair
Video Card(s) EVGA RTX 3060 Ti
Storage WD Black 512gb, WD Blue 1TB
Display(s) AOC 24in
Case Raidmax Alpha Prime
Power Supply 700W Thermaltake Smart
Mouse Logitech Mx510
Keyboard Razer BlackWidow 2012
Software Windows 10 Professional
you never know, it tends to be a replacement to something equal or comparable. Buddy back in 2007 blewup a 6800GT, BFG sent him an 8800GTS 320, so you never know.
 
Joined
Aug 11, 2014
Messages
866 (0.25/day)
Processor ryzen 5 5600x
Motherboard AB350m Pro4
Cooling custom loop
Memory TEAMGROUP T-Force TXKD416G3600HC18ADC01 16gbs XMP
Video Card(s) HP GTX1650 super 4gb
Storage MZVLB256HBHQ-000H1 PM981a (256GB)/3TB HDD
Display(s) Nitro XF243Y Pbmiiprx
Case Rosewill CULLINAN
Audio Device(s) onboard
Power Supply Corsair 750w
Mouse Best Buy Insignia
Keyboard Best Buy Insignia
Software Win 10 pro
Manufacturers keep a certain number of cards for rma reasons. Some of those are cards that got sent back and where found to not be faulty. Others are cards that where past around for testing and where required to be handed back. Some are cards that did not make it to retail channels due to damaged packaging and finally, some are stock that is set aside for this vary reason. most keep available rma stock up until the warranty expires on that series. they dont really like to hand out a new generation of card for previous generation returns because you usually will get an updated warranty for the new card that will then go on for another 2-3 years.
 
Joined
Dec 28, 2006
Messages
4,378 (0.69/day)
Location
Hurst, Texas
System Name The86
Processor Ryzen 5 3600
Motherboard ASROCKS B450 Steel Legend
Cooling AMD Stealth
Memory 2x8gb DDR4 3200 Corsair
Video Card(s) EVGA RTX 3060 Ti
Storage WD Black 512gb, WD Blue 1TB
Display(s) AOC 24in
Case Raidmax Alpha Prime
Power Supply 700W Thermaltake Smart
Mouse Logitech Mx510
Keyboard Razer BlackWidow 2012
Software Windows 10 Professional
Manufacturers keep a certain number of cards for rma reasons. Some of those are cards that got sent back and where found to not be faulty. Others are cards that where past around for testing and where required to be handed back. Some are cards that did not make it to retail channels due to damaged packaging and finally, some are stock that is set aside for this vary reason. most keep available rma stock up until the warranty expires on that series. they dont really like to hand out a new generation of card for previous generation returns because you usually will get an updated warranty for the new card that will then go on for another 2-3 years.

Some of the cards from past experince are also repaired, i had an RX460 die on me some years ago, i sent it in and gigabyte emailed me back saying that i would be getting a previously repaired RX460 back, the one they sent also didnt work right, so they rma'd it and sent another previously repaired back and that one worked. Sometimes I think they do repair the cards, if its just a bad ram chip its easy enough to fix if you have the right tools
 
Top