- Jun 27, 2019
- 778 (0.87/day)
- Mid EU
|System Name||I don't name my systems.|
|Processor||Ryzen 5 1600x @Stock|
|Motherboard||ASUS ROG STRIX B350-F|
|Cooling||Be quiet! Pure Rock Slim 'CPU' / 3x Raijintek Auras 12 + 3x Cooler Master MF120L black case fans|
|Memory||2x8GB G.SKILL Ripjaws V DDR4 3200MHz|
|Video Card(s)||EVGA GTX 1070 FTW ACX 3.0 @1962MHz Core/975mV Undervolt|
|Storage||3 TB Toshiba P300, 1 TB WD Blue, 1 TB Kingston A2000 NVMe, 120 GB WD Green 2.5" SSD|
|Display(s)||29" 2560x1080 75 Hz / LG 29WK600-W|
|Case||In Win 101c Black|
|Audio Device(s)||Onboard + Kingston HyperX Cloud Stinger|
|Power Supply||Seasonic CORE GM 500W 80+ Gold|
|Mouse||Logitech G102 Prodigy|
|Keyboard||SPC Gear GK630K Tournament 'Kailh Brown'|
|Software||Windows 10 Pro|
Yeah, that's the major advantage of store-handled RMA - they know who to contact and how to get things done, and ideally have well established routines on handling everything. The downside is that these systems are often slow and cumbersome, or just understaffed.
I don't know about the EU, but in Norway the law mandates stores provide an 'equivalent' loaner product if an RMA takes more than a week to process. In reality the handling of this is highly variable (some insist you have to come back after a week to get it even if they know from the start the RMA will take a long time, some don't have loaner units on hand and have to request them from somewhere, etc.). My experience working in retail was that this was a great, but expensive system - And people handing in a recent iPhone for repair aren't too happy when the only loaners are either cheap android devices or really old Apple ones. Still, IMO this is a really great law - I mean, what would you do if you had to go a month without your phone?
Don't think we have that law here, at least I was never given/offered a temporary loan hardware.
I just happened to be lucky and a friend of mine had an extra 9800 GT laying around and I borrowed that while I was waiting for the RMA process to finish.
Same with the PSU earlier this year, did not hear anything about that option they just told me to send it back. 'good that I had my old budget PSU around and used that'
There's also the case when the store doesn't want to deal with a situation that the manufacturer potentially would.
My MSi GT 1030 died on me a couple months ago. Coincidentally, I installed its low profile bracket before then. MSi has a terrible construction on its passive low profile cards - even though the LP bracket is included, you have to remove the GPU heatsink to have access to the screw that holds it into place. The store told me that by removing the heatsink, I voided the warranty. So essentially, even though MSi includes the LP bracket, you're not allowed to install it, because you'd have to tamper with the heatsink.
Yup the retailers also have a pretty strict rule about that here, I'm not allowed to physically tamper with hardware even if its just removing 1 screw else they can void the warranty if they find that out.
Thats why I waited till my previous RX 570 ran out of the 3 years warranty before taking it apart and giving it a new paste and pads while I was at it.
Anyway I'm done with the off.