Why is it so slow?

[Raizo]

It started about 2 weeks ago... my internet just turned into crud.

I was playing Age of Conan, during a raid all of a sudden my mS just shot through the roof and stayed there.

And it's been the same way ever since. My mS even now is still very high and it's very hard to play, my browser loading speed is extremely slow, my download speed is about 300 KB/S slower, etc.

I have no viruses, I ran three virus scans using three different softwares (Malwarebytes', Avast and windows defender(comes with win7)).

I am on Win7 32-bit and I have tried everything from resetting my router etc.

I contacted technical support from my ISP and the person said that I probably have a faulty router and I need to replace it, is this true?

 

[Solaris17]

open up command prompt as admin run

ipconfig /flushdns

run speed test before and after.

also run ping test

 

[erocker]

.

I contacted technical support from my ISP and the person said that I probably have a faulty router and I need to replace it, is this true?

Yes. Try bypassing the router and just use the cable modem (or whatever you use) to see if the problem persists.

 

[Raizo]

What does ipconfig /flushdns do?

And I have tried directly plugging myself into the modem instead of the router and I get the same results.

 

[streetfighter 2]

It's certainly possible your router is bad.

Open a command prompt (start-->run-->CMD) and type "ipconfig /all"

Look for an IP address of the form 192.168.X.X in the "DHCP" or "DNS" server section of the ipconfig output.

Then type "ping 192.168.X.X" (make sure to replace the X's with the value you got from the ipconfig command.

This is called pinging the router. If your ping to the router is greater than 20mS (most people just say ms) then something is wrong. Let me know if you get here and I'll tell you how to proceed.

--- Edit
/flushdns flushes the DNS resolver cache. It's harmless and sometimes helps in cases like this. You can also try /release followed by /renew.

 

[Raizo]

Uh i got "Approximate round trip times in milli-seconds: Minimum: 0ms, Maximum: 0ms, Average:0ms"

This correct streetfighter 2?

 

[streetfighter 2]

Uh i got "Approximate round trip times in milli-seconds: Minimum: 0ms, Maximum: 0ms, Average:0ms"

This correct streetfighter 2?

Yeah, definitely, so your router is working perfectly on the LAN side. Are you cloning your MAC address with your router? Some ISPs (specifically Comcast) will throttle connections unless you do this.

If you run "ipconfig /all" from your computer and look at the IP address of your DNS server and it is the same as the IP of your router then you will need to logon to your router to get the IP address of your real DNS server (which is provided by your ISP). Ping that IP address, preferably from your router. If that is >40mS you have a problem.

Now that I think about it you should probably ping your gateway instead. Same rules apply for pinging the gateway as the DNS server.

---Edit
As erocker says it can't be your router and it's your ISP. Tell them to get off their lazy arses and fix it.

 

[erocker]

And I have tried directly plugging myself into the modem instead of the router and I get the same results.

Then it is not your router. You need to tell your ISP these things.

This info will be helpful to them as well.

Go to Run--> Type: CMD

at the command line type: tracert www.google.com

Copy the results and give it to them.

 

[Raizo]

Cloning my MAC address?

My ISP is Frontier Communications.

I just ran a speedtest to give you all an idea on this problem.

BEFORE: 2.5 MB/S download speed..... ATFER (NOW): 0.39 MB/S Download speed....

 

[streetfighter 2]

If your MAC address is not currently cloned it will require you to reset your modem. If it's already set and/or set by your ISP then changing it may cause it not to work.

And, considering that your end of the hardware has been shown to be in working order you'll have to take it up with your ISP. They're responsible for servicing everything up until (and including) the modem which is where the problem lies.

 

[Raizo]

Okay I just joined a live chat session with technical support at my ISP. haha,