• Welcome to TechPowerUp Forums, Guest! Please check out our forum guidelines for info related to our community.

Windows 10 Ethernet connection randomly disconnects

Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
Hello,

So this issue has been annoying me since i have changed my old i5-4670 with a ryzen.

Ethernet: Realtek 8111H (MSI X370 Gaming Plus)
Modem/Router: Airties Air 5760

What i have tried so far to fix my issue:
  • Re-installing Windows
  • Updating Ryzen chipset drivers
  • Updating Realtek LAN drivers (both from MSI & Realtek)
  • Updating MSI' LAN releated drivers (MSI Gaming Lan Manager)
  • Replacing ethernet cable
  • Restarting router to factory settings
Still no luck, keeps happening randomly. Sometimes it is stable for days then it is not stable for 20 mins. Happening when gaming or idle, or while streaming via steam link.
Windows' own issue fixer thingy fix the issue for the moment, re-plugging the cable, disabling & enabling the ethernet adapter also fixes the issue for the moment.
Also i am the only one having this issue in the network, TV and phones are still connected to wifi.

It is started to be real annoying, so time to get help to fix the issue from TPU. Thanks in advance! :lovetpu:
 
Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
Is it too late to RMA this motherboard ?
Probably, i've bought the motherboard over amazon and only has 30 day RMA support for Turkey. :(
 
Joined
Oct 24, 2004
Messages
1,294 (0.18/day)
If it's really troublesome (which it is, judging by the random occurences), you could always disable the faulty 8111H chip, and buy a cheap GB nic to put in a spare PCI-e slot.

If you can't fix it, do your best to work around it :)
 
Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
If it's really troublesome (which it is, judging by the random occurences), you could always disable the faulty 8111H chip, and buy a cheap GB nic to put in a spare PCI-e slot.

If you can't fix it, do your best to work around it :)
Going to get Tp-link TG-3468 as it is not too costy, any alternatives to suggest or?
 

newtekie1

Semi-Retired Folder
Joined
Nov 22, 2005
Messages
28,472 (4.25/day)
Location
Indiana, USA
Processor Intel Core i7 10850K@5.2GHz
Motherboard AsRock Z470 Taichi
Cooling Corsair H115i Pro w/ Noctua NF-A14 Fans
Memory 32GB DDR4-3600
Video Card(s) RTX 2070 Super
Storage 500GB SX8200 Pro + 8TB with 1TB SSD Cache
Display(s) Acer Nitro VG280K 4K 28"
Case Fractal Design Define S
Audio Device(s) Onboard is good enough for me
Power Supply eVGA SuperNOVA 1000w G3
Software Windows 10 Pro x64
What does it say the status of the adapter is when it isn't working? Cable Unplugged? Identifying?

Have you tried a different port on the router?
 
Joined
Dec 31, 2009
Messages
19,366 (3.72/day)
Benchmark Scores Faster than yours... I'd bet on it. :)
Only say to check is with another adapter. If that is good, the one on the board went bad and you can rma to company.
 
Joined
Jul 25, 2006
Messages
12,011 (1.86/day)
Location
Nebraska, USA
System Name Brightworks Systems BWS-6 E-IV
Processor Intel Core i5-6600 @ 3.9GHz
Motherboard Gigabyte GA-Z170-HD3 Rev 1.0
Cooling Quality case, 2 x Fractal Design 140mm fans, stock CPU HSF
Memory 32GB (4 x 8GB) DDR4 3000 Corsair Vengeance
Video Card(s) EVGA GEForce GTX 1050Ti 4Gb GDDR5
Storage Samsung 850 Pro 256GB SSD, Samsung 860 Evo 500GB SSD
Display(s) Samsung S24E650BW LED x 2
Case Fractal Design Define R4
Power Supply EVGA Supernova 550W G2 Gold
Mouse Logitech M190
Keyboard Microsoft Wireless Comfort 5050
Software W10 Pro 64-bit
Have you tried a different port on the router?
My immediate thought too. I personally have had two routers over the years where one or more ports went bad.

And it is important to verify when this computer disconnects that it is only this computer that has problems. That is, when this computer disconnects, can other connected devices get out okay?

At this point, I don't see where the problem has been isolated to this single computer.
 
Joined
Dec 31, 2009
Messages
19,366 (3.72/day)
Benchmark Scores Faster than yours... I'd bet on it. :)
At this point, I don't see where the problem has been isolated to this single computer.

Also i am the only one having this issue in the network, TV and phones are still connected to wifi.
I don't think he was only talking about TV and phones when he mentioned the only one having this issue on the network...but still worth confirmation. :)
 
Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
What does it say the status of the adapter is when it isn't working? Cable Unplugged? Identifying?

Have you tried a different port on the router?
My immediate thought too. I personally have had two routers over the years where one or more ports went bad.

And it is important to verify when this computer disconnects that it is only this computer that has problems. That is, when this computer disconnects, can other connected devices get out okay?

At this point, I don't see where the problem has been isolated to this single computer.
I've already tried with a different port on modem, it is on LAN2 atm but will try with LAN3 or LAN4 as soon as it drops, also will report what windows says. It hasn't been dropped since this morning.

Also while waiting for my mobo/cpu to get delivered, i was using my old notebook with connected to LAN port from same ports/same cable, it had no error like this.
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
40,435 (6.61/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
Its a rarity but sometimes if there is a fault with the ISPs equipment from curb cabinet to your home or from curbcabinet to Central Office or Cable Office it can cause such oddities, even bridge taps can cause it
 
Joined
Jul 5, 2013
Messages
25,559 (6.52/day)
If it's really troublesome (which it is, judging by the random occurrences), you could always disable the faulty 8111H chip, and buy a cheap GB nic to put in a spare PCI-e slot.
This or you can go with a USB LAN adapter. I recommend them all the time for people who have LAN ports that are faulty for whatever reason. Linksys make really good ones.
 

Aquinus

Resident Wat-man
Joined
Jan 28, 2012
Messages
13,147 (2.96/day)
Location
Concord, NH, USA
System Name Apollo
Processor Intel Core i9 9880H
Motherboard Some proprietary Apple thing.
Memory 64GB DDR4-2667
Video Card(s) AMD Radeon Pro 5600M, 8GB HBM2
Storage 1TB Apple NVMe, 4TB External
Display(s) Laptop @ 3072x1920 + 2x LG 5k Ultrafine TB3 displays
Case MacBook Pro (16", 2019)
Audio Device(s) AirPods Pro, Sennheiser HD 380s w/ FIIO Alpen 2, or Logitech 2.1 Speakers
Power Supply 96w Power Adapter
Mouse Logitech MX Master 3
Keyboard Logitech G915, GL Clicky
Software MacOS 12.1
I suggest checking out the event log in Windows. It's likely going to tell you why (to some degree,) why the network connection was lost. I haven't had this issue with wired connections but, with wireless it has almost always come down to drivers or a strange software bug which boiled down to how the driver operates.
 

eidairaman1

The Exiled Airman
Joined
Jul 2, 2007
Messages
40,435 (6.61/day)
Location
Republic of Texas (True Patriot)
System Name PCGOD
Processor AMD FX 8350@ 5.0GHz
Motherboard Asus TUF 990FX Sabertooth R2 2901 Bios
Cooling Scythe Ashura, 2×BitFenix 230mm Spectre Pro LED (Blue,Green), 2x BitFenix 140mm Spectre Pro LED
Memory 16 GB Gskill Ripjaws X 2133 (2400 OC, 10-10-12-20-20, 1T, 1.65V)
Video Card(s) AMD Radeon 290 Sapphire Vapor-X
Storage Samsung 840 Pro 256GB, WD Velociraptor 1TB
Display(s) NEC Multisync LCD 1700V (Display Port Adapter)
Case AeroCool Xpredator Evil Blue Edition
Audio Device(s) Creative Labs Sound Blaster ZxR
Power Supply Seasonic 1250 XM2 Series (XP3)
Mouse Roccat Kone XTD
Keyboard Roccat Ryos MK Pro
Software Windows 7 Pro 64
I suggest checking out the event log in Windows. It's likely going to tell you why (to some degree,) why the network connection was lost. I haven't had this issue with wired connections but, with wireless it has almost always come down to drivers or a strange software bug which boiled down to how the driver operates.

Drivers and certain antivirus software or vpn related stuff.
 
Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
I suggest checking out the event log in Windows. It's likely going to tell you why (to some degree,) why the network connection was lost. I haven't had this issue with wired connections but, with wireless it has almost always come down to drivers or a strange software bug which boiled down to how the driver operates.
As it happens randomly and always happens on a bad time, i have forgot to check the logs and it has been hours already.

I've bought the tp-link adapter, should arrive by tomorrow or wednesday, hoping that will fix my issue. Will keep you guys updated. Thanks again!
 
Joined
Jun 18, 2010
Messages
2,324 (0.46/day)
Processor Intel i7 970 // Intel i7 2600K
Motherboard Asus Rampage III Formula // Asus P8P67 Deluxe
Cooling Zalman CNPS9900MaxB // Zalman CNPS11X
Memory GSkill 2133 12GB // Corsair V 2400 32GB
Video Card(s) ASUS GTX1080 // MSI GTX1070
Storage Samsung 860EVO // Samsung840P
Display(s) HP w2207h
Case CoolerMaster Stacker 830se // Lian Li PC-9F
Audio Device(s) onboard
Power Supply Seasonic X 850w Gold // EVGA 850w G2
Mouse Logitech G502SE HERO, G9
Keyboard Dell
Software W10 Pro 22H2
Windows 10 64 March 2018 update has given me 2 problems:
Laptop with 0xc000021a error, BSOD. Had to reset Windows, could not find a fix that worked via CMD.

Desktop wireless adapter (TP-Link WDN-4800) kicked off and Windows error report said a wired adapter was not plugged in (wrong message).
Device manger said software was not installed. Tried to install 2 versions and software indicated hardware was not found.
Had to to do a soft uninstall via device manager and reboot so adapter could be recognized. (worked)
Did a Windows reset of June 1709 , via USB drive, with the box checked for download updates.
Also checked boxes for keep files and settings.
When completed ran Windows update for only 3 more updates, then ran Disk Cleanup for old OS.

EDIT: Found this info at Newegg.com in review section:

Thank you for sharing your experience with our Archer T9E AC1900 PCIe Wi-Fi Adapter. If by chance you're using the adapter in a Windows 10 system, please note the Fall Creators Update has affected the compatibility and performance of some PCIe Wi-Fi Adapters, including our Archer T9E. Our development team is diligently working to address driver compatibility; however in the meantime they've discovered that updating Windows 10 to the 17025 Insider Preview Build resolves the driver compatibility issue. To install this build, you'll need to join the free Windows Insider Program at https://insider.windows.com

Our Support Team is always happy to listen, and answer any questions you might have about our products. Please feel free to e-mail USSupportTeam@TP-Link.com and we'll gladly have a Support Agent follow up with you directly.

Best Regards,
TP-Link Customer Support
 
Last edited:
Joined
Oct 11, 2013
Messages
44 (0.01/day)
Location
Turkey/Istanbul
Processor AMD Ryzen 5 2600
Motherboard MSI MPG X570 Gaming Edge
Cooling Cooler Master ML240L
Memory Ballistix Sport LT White 16GB DDR4-3000 * 2
Video Card(s) ASUS ROG Strix RTX 2070 Advanced
Storage Sabrent Rocket
Display(s) ASUS MG278Q
Case Phanteks P350X
Power Supply Aerocool P7-750W
Keyboard Logitech G105
Software Windows 10
As it happens randomly and always happens on a bad time, i have forgot to check the logs and it has been hours already.

I've bought the tp-link adapter, should arrive by tomorrow or wednesday, hoping that will fix my issue. Will keep you guys updated. Thanks again!
So i've been using the tp-link adapter for 1.5 days and it still happens. It says "Unidentified network - No internet access" in Windows and i can't access to my modem's interface etc. (Only through my computer)

After Windows restarts the ethernet adapter it gets fixed and says - Ethernet 3 doesn't have a valid ip configuration
Here is the result of ipconfig/all after getting disconnected.



The picture is taken at 14:31 so Lease Expiration can't be the issue. Thanks in advance :lovetpu:
 
Top