- Joined
- Aug 7, 2008
- Messages
- 499 (0.09/day)
- Location
- Boynton Beach, FL
System Name | My 1st System Build (Up-Grade #4.5)/ Wife's PC |
---|---|
Processor | Intel Core 2 Quad Q9550@3.5GHz / AMD Athlon 64 X2 4800+ 2.4Ghz |
Motherboard | Gigabyte GA-X48-DS4/ GIGABYTE GA-K8NSNXP-939 socket |
Cooling | Zalman CNPS9700 110mm CPU Cooler / CM Hyper N520 |
Memory | G.Skill 8GB (4x2GB) DDR2 1066 (PC28500) 5-5-5-15@2.1v/ G.Skill 4GB DDR PC3200 400MHz 2.5CL |
Video Card(s) | Sapphire Radeon HD 6970 2GB/ ATi X800 XT PE 256mb |
Storage | WD Caviar SE16 640GB 7200rpm SATA (x 2) in Raid 0 / Acomdata 500GB external HHD/ WD Raptor 10K 150GB |
Display(s) | HP LP2465 1920x1200 S-PVA Panel/LG Flatron 20.1/ HP LP2465 1920x1200 S-PVA Panel |
Case | Lian Li (Lancool) PC-K63 / BMW Aluminum Mid-Tower |
Audio Device(s) | Creative Sound Blaster X-Fi Titanium Fatal1ty Pro/ Sound Blaster Audigy2 Z5 |
Power Supply | COUGAR-SX850 850W 80 PLUS SILVER Certified Modular/ Corsair 400w 80 plus certifed psu |
Software | Windows Vista Ultimate X64 (retail) w/ SP-2/ Windows XP Pro w/ SP-3 |
I'm having a problem with my wife's PC, it will boot up to the desk top but does not seem to load 100% and comes to a stop. The mouse moves fine but is not able to click on and open anything. The hour glass just keeps rotating like it's waiting for windows to finish loading up.
Her PC has been running flawlessly for several years all the while maintaining it with the proper anti-virus and spy-ware programs run on a timely schedule.
I switched her keyboard out to a new one several days ago before any of this started and thought that may be an issue, but by switching back to the old one it had no effect.
Just before this freeze up problem started, she told me that the Avast anti-virus program she uses sent her an update that there was a newer version available and asked if she wanted to download it. She did and indicated to install the free version, which she uses. Once the update stared it continued on for a very long period of time with out finishing. I checked it later that evening and found the Avast update to be still running and decided to cancel it but had a hard time doing so.
I finally was able to close it out but was unable to restart her PC so I shut it down using the power button, let it sit for several minutes, then started it up again. It continues to load up to the desktop then stops before it fully loads 100%.
The hour glass keeps rotating and the mouse is not able to click on and open anything at all.
I don't know if this is a hardware or software issue or if that on-line upgrade for the anti-virus program had anything to do with this problem.
My main concern is getting the PC to load up properly and not lose existing folders and programs on her HHD. Most of her files and folders are already backed up to an external HHD, but there are a few folders that haven't been backed up as of yet.
Sorry for the long drawn out explanation, but if anyone can offer any suggestions or advice on how I might be able to figure out and solve the problem causing this, I would really appreciate it.
*+
Her PC has been running flawlessly for several years all the while maintaining it with the proper anti-virus and spy-ware programs run on a timely schedule.
I switched her keyboard out to a new one several days ago before any of this started and thought that may be an issue, but by switching back to the old one it had no effect.
Just before this freeze up problem started, she told me that the Avast anti-virus program she uses sent her an update that there was a newer version available and asked if she wanted to download it. She did and indicated to install the free version, which she uses. Once the update stared it continued on for a very long period of time with out finishing. I checked it later that evening and found the Avast update to be still running and decided to cancel it but had a hard time doing so.
I finally was able to close it out but was unable to restart her PC so I shut it down using the power button, let it sit for several minutes, then started it up again. It continues to load up to the desktop then stops before it fully loads 100%.
The hour glass keeps rotating and the mouse is not able to click on and open anything at all.
I don't know if this is a hardware or software issue or if that on-line upgrade for the anti-virus program had anything to do with this problem.
My main concern is getting the PC to load up properly and not lose existing folders and programs on her HHD. Most of her files and folders are already backed up to an external HHD, but there are a few folders that haven't been backed up as of yet.
Sorry for the long drawn out explanation, but if anyone can offer any suggestions or advice on how I might be able to figure out and solve the problem causing this, I would really appreciate it.
*+