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windows explorer crashes and recovers once in a wile.

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#1
i don't know whats causing it to crash but here is what event viewer shows
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: SHLWAPI.dll, version: 6.1.7601.17514, time stamp: 0x4ce7c9ab
Exception code: 0xc0000005
Fault offset: 0x0000000000011143
Faulting process id: 0x119c
Faulting application start time: 0x01ce40b0a9c22b18
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\system32\SHLWAPI.dll
Report Id: 0119867a-b0a3-11e2-a0a6-005056c00008
can some one help me please?
 
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#2
Have you installed anything recently?
Do you use 7zip or any other programs that add to/modify the context menus?
Which A/V do you use?
 
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#3
i use Izarc for my zip utility and comodo internet security for my anti virus i haven't installed any thing recently but this problem has been there for a long time. it happens about once every 1 or 2 months and randomly.
 
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#4
Firstly, if you have no baddies on your system... run "sfc /scannow" from a command prompt to check your file integrity.
Use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
Next uninstall, with an uninstall tool made by your a/v vendor, your A/V software and re-install.

Then, you may need to check for any apps that add to your context menu in explorer and un-install and re-install them, testing as you go along.

You may be able to use something like this, to test: ShellMenuView v1.20 - Disable/enable context menu items of Explorer
You can, also, try "MSconfig.exe", to dis-able startups and such to try and elimanate the offending app or apps.

Just my opinion, but, I would start with the A/V software.
 
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#5
i ran sfc /scannow and it said all ok i just installed a new updated version of my a/v we will see how that gos if you can think of any thing else that would be good and thanks for your help
 

de.das.dude

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#6
never heard of izarc...


anyways.. run malwarebyted... and tdsskiller
 
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#7
i been googling the problem and there seems to be a lot of different causes one guy said it was a usb stick he would click on so that made me think i use a old magic jack plugged into my usb maybe that could be it so ill leave it unplugged and see what happens
 

unclewebb

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#8
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#9
well its been a little wile but explorer.exe crashed again last night so its not magic jack the funny thing is explorer comes back and seems to be ok but some of my icons are gone in the system tray intel i restart
 
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#10
i ran sfc /scannow again this time it found corrupt files but could not repair them
 
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#11
i ran sfc /scannow again this time it found corrupt files but could not repair them
It happens... sometimes it is the result off the files being in use, malware, sfc cannot find the correct replacement, etc..

Did you run it in an administrative command prompt? If yes... then, did you try running it from the Windows 7 (if SP1 use sp1) disc or Windows 7 repair disc (using the command windows option)?

Just a note: Be sure to (re-)scan for any virus, trojan, or other malware using a few various apps or online services.

If all else fails, you can try to do a repair install of Windows 7 from within windows or you can do a clean install.
That is, if you want to try and fix it.
 
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#12
It happens... sometimes it is the result off the files being in use, malware, sfc cannot find the correct replacement, etc..

Did you run it in an administrative command prompt? If yes... then, did you try running it from the Windows 7 (if SP1 use sp1) disc or Windows 7 repair disc (using the command windows option)?

Just a note: Be sure to (re-)scan for any virus, trojan, or other malware using a few various apps or online services.

If all else fails, you can try to do a repair install of Windows 7 from within windows or you can do a clean install.
That is, if you want to try and fix it.
i think ill just live with it for now. explorer does not crash that often just once in a blue moon